IDS Internet Dispatch Systems
Steve Bérard
Nicole Hachey
1
Business Manager
Solution Marketing manager
• What is IDS?
• Target markets
• Client pain points
• Application features
• Customer benefits
• Value propositions
• (ROI) Measurements
• Comparative solutions
• Price
• Contacts & support
• Demo & Screen shots
What is IDS - Internet Dispatch Service
The only complete web-hosted software solution to the Courier, Messenger, Delivery
and Freight industries.
• Blackberry Application Driver / Dispatch communication.
• Driver Mapping for Pick Up and Drop off location.
• Online Shipping Center for your Customers and their Clients.
• Real-Time Package Tracking.
• Repeat Trip Scheduling.
• Incredibly Fast Trip Entry Forms.
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Target Market
Medium to Large Courier, Messenger, Delivery and Freight Companies.
• Average of 200 + deliveries per day.
• Same City Courier.
• Chain Courier Company with operations in more than one location.
• Multi-City Freight.
• Delivery Companies of both Goods and Services.
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What Need Does It Answer?
5
•
No upfront purchase of specialised computer hardware and software.
•
No need to employ costly in house computer expertise
•
Efficient communication between Dispatch and Drivers.
•
Real-Time Tracking and Name Capture.
•
Increased Sales and Customer Service through the Online Shipping
Centre.
•
Account Receivable Management.
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Client Pain Points
• Manual Dispatching is frantic and cumbersome.
• Dispatcher can only handle a low volume of trips.
• Human error causes delivery problems.
• Courier Customers wait on-hold for a Call Taker.
• In-accurate invoices sent out late or slowly.
• Tracking is non-existent or with wrong times.
• Cost of purchasing and maintaining a computer solution.
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Application Features
• Web Hosted Data connected via the internet to both the Client Software and a Browser
Based Application.
• The Browser Based Application allows Customers to place Orders online.
• It allow Customers to review, in full detail, Statements, Invoices, Waybills and
Outstanding Balances.
• The Client Software’s Dispatch Screen provides order details, allowing real-time driver
assignment.
• Drivers are updated via a Blackberry Application, Mobile Browser and/or Email of new
trip details.
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Application Features (Cont`d)
•Drivers update both the Dispatcher and Customer on Package Status in Real Time.
• Accountants can review the completed orders before posting them to an account.
• After which, the accountant can create bulk invoices and statements, post adjustments
and payments.
• Driver’s Payroll can also be administered.
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How does it work?
Driver
Online
Orders
Dispatcher
Client
Softwar
e
Browser
Based
Softwar
e
Accountan
t
Web-Hosted Data
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Online
Accoun
t
“Day in the life”
Dispatcher
Before
After
Courier
Lots of “Voice Chatter” with drivers.
No Real-Time Tracking.
Open to Human Error.
Delays in producing Invoices for Accounts Receivable.
Call Takers entering Orders Manually.
Time spent tracking Waybills for customers.
Driver’s Pay Cheque done manually.
Limited “Chatter” with Drivers.
Real-Time Parcel Tracking with no extra work.
Easily Process more Trips per Day.
Limited Human Error.
Invoicing Update including Age Balance Report.
80% of orders from top 20% customers entered online.
Customers access their own invoices and waybills.
Drivers payroll and performance easily Tracked.
Results
Trip are assigned to a driver with a simple click.
Reduction of verbal communication with driver.
Driver updates his trip status using his blackberry
which automatically updates the Dispatchers
screen and Customer Tracking Details.
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Courier Company operates a more efficiently which
results with higher Customer Satisfaction Levels.
Management Team has more time to seek for new
business opportunities..
Value Proposition / Positioning
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Best Breed of Software
and Platform.
Maintenance service
and cost included.
Unique Cost Saving
features such as the
Blackberry Application
Backed with quick
and effective
Customer Service
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ROI Measurements
•
100% increase in Dispatcher volume.
•
Top 20% of customers will use Online Shipping Centre.
Reducing the number of Calls taken per Hour.
•
Invoice sent out in timely fashion with payments made
quickly. Decreasing cash flow costs.
•
Web-based software costs 70% less to run than
traditional Software – Hardware costs included.
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ROI Measurements (cont`d)
Our web-hosted software will means our clients DO NOT have to pay for the
• Purchase of a Server Computer $2000.00 or more every 3 to 5 years.
• Server Software from Microsoft
$2000.00 or more every 3 to 5 years.
• Server Maintenance
$1000.00 or more per year.
•Software Upgrade fees
$3000.00 or more every 3 to 5 years.
• VPN Network
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$240.00 per month plus the cost of a Static IP Address
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Sample Qualification Questions
•Do you have employees who are on the road? How do you contact
them while they are away from the office?
•How do you dispatch work orders?
•How do you locate your personnel?
•How do you track your parcels or goods?
•How do you communicate the route to drivers?
•Does your employees needs to use paper forms while they are on the
road? What are their purpose? Which ones are critical? Are they related
to sale opportunities or service requests?
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Comparative Grid (Internal Solutions)
IDS is a solution unique by itself, specialized and designed for
efficiency of Courier companies, Messenger, Delivery
and Freight industries.
Out of our array of internal solutions, none of our current
solutions are specialized for the courier business needs.
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Comparative Grid (Competition)
Canadian
Presence
Courier
Complete
Yes. Biggest
Software provider to
the Industry in
Canada.
Digital
Waybills
Originally a
Canadian
Company, very
new, minimal.
Ascar
minimal
WebHosted
no
Blackberry App.
No - Have an
application
advertised, but is
not available.
Positives
Negatives
Average
Cost
Complete Package,
Canadian Company,
Online Booking Engine
Courier has to maintain
an internet server to
connect online shipping to
database, most features
cost extra, older
technology platform.
High
very low
yes
no
Low cost, quick set up.
missing important key
features such as 2 way
communications between
drivers and dispatch, no
scheduling and depot
capabilities.
optional, but
limited
service
no
Complete package,
lots of extra features
not user friendly, outdated
platform.
High
Courier has to maintain
an internet server to
connect online shipping to
database, most features
cost extra.
High
not user friendly, very
confusing interface.
CXT
minimal
no
no
Complete Package,
easy to use, lots of
features
E-Courier
minimal
yes
no
Complete Package full
on lots of extra
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medium
Pricing
Small Volume
Up to 100 daily transactions
Rent: $999 Implementation Fee plus 30 cents per transaction, Minimum Monthly Fee for Renting:
$650.
Medium Volume
101 to 300 daily transactions
Rent: $1750 Implementation Fee plus 26 cents per transaction. Minimum Monthly Fee: $650 and
Maximum Monthly Fee: $1170 .
High Volume
301 to 500 daily transactions. Minimum Monthly Fee for Renting.
Rent: $2500 Implementation Fee plus 18 cents per transaction Minimum Monthly Fee $1170 and
Maximum Monthly Fee $1625.
Above prices include: Implementation, Set up, Online Training, Software, Online Shipping Centre, Blackberry
Application and all ongoing support and fees.
Extras
On Site Training $110 per hour or $650 per day plus travel and accommodation.
Software Customizations Programmer $120 per hour, Testing $80 per hour
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Pre-Sale Fulfillment
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Account executive will work with the IDS sales
reps to help qualify the customer, introduce
IDS, and arrange for product/service demos if
needed.
•
IDS sales reps are available to support the
account executive and the customer through
every phase of the pre-sales process straight
through to successful closure.
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Post-Sales Fulfillment
IDS will provide an End User License Agreement
(EULA) and Quote/Contract directly to the Customer or
if needed through the Bell Sales Representative.
Account Executive will proceed with the necessary data
plan activations and necessary hardware fulfillments.
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Internet Dispatch Customer Support
IDS Support Includes
• Monday to Friday 9 am to 5 pm PST Telephone Support.
• Unlimited Upgrades and Updates.
• Daily Backups of Data.
• ASP Data hosting.
“Its Like purchasing Windows 95 and receiving the Vista Upgrade at No Extra
Cost”
Receive Unlimited upgrades and updates continuously when you’re one of our
customer’s. That means your company can expect the best breed software running
all the time. Software updates are as simple as clicking on a “yes install updates
now”, button and within a few short seconds your enjoying our latest solution, saving
you time and money.
Regular server based software upgrades may require a support technician to install the software
at your location and expense.
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Sales Tools Available
Internal Tools:
External Tools:
Training documentation
Client presentation
Customer One Pager
CorpExpress & Sale
Briefcases
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www.businessonthego.ca
www.internetdispatcher.com/bell/
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Vendor Contact(s)
Gordon More
Director of Sales and Marketing
Internet Dispatch Services Ltd
11-1583 Pemberton Ave
North Vancouver, BC
V7P 2S4
[email protected]
www.internetdispatcher.com
Toll Free 1-877-828-5865 ext 418
p. 604-484-2141 ext 418
cell. 778-228-5032
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Demo
To be completed by the Vendor (Either Screen shots
or video will do.
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