The Manager’s Toolkit
January 2017
[Talking Points are available in the “Notes” section]
Confidential Property of Schneider Electric
The Manager’s Toolkit –
January 2017
Olivier Blum identifies the role of 2017
as ''another important milestone for
Schneider Electric in our journey to
transform our company to make
Schneider Electric more engaging for
employees and more innovative for
our customers.''
Confidential Property of Schneider Electric | Page 2
1
Customer Satisfaction & Quality
2
Q4 Competition Update
3
Monthly Highlight:
EcoStruxure: Our IoT enabled system architecture
4
Performance Review, Goal Setting and
Employee Development
5
Well-Being Lab of the Month
6
Quick Tip: Let’s Kick-off the new year with the
LF17 & Trophies
Customer Satisfaction & Quality
Manager Toolkit – Dec 2016 YTD Performance
Confidential Property of Schneider Electric | Page 3
Customer Satisfaction dashboard
December Year-to-date 2016
Customer Overall
Experience
Customer
Net Promoter Score
(CNPS) - YTD 2016/Q4
 54.1%
On Time Delivery at
Customer Door (OTDC)
 95.7%
(95.8%)
Delivery Complaint Rate
(DCR)
 2351 ppm*
(1400ppm)
Offer Quality
Offer Quality Performance
(OQP)
 NA
(300ppm)
Solutions
Customer experience on
Solutions
(SOL-NPS)
(55%)
Strategic Account
Net Promoter Score
(SA-CNPS) - YTD 2016/Q4
Customer
Interactions
Delivery
Services
Customer experience on
Services
(SER-NPS)
* YTD November performance
in line with
not in line with
year target
year target
Confidential Property of Schneider Electric | Page 4
YTD perf
XX.X%
 66.5%
 67.4%
2016 Target
(XX %)
Complaint
Management
(63.1%)
(67.2%)
Upstream
Supply Chain
&
Manufacturing
 46.8%
(46.5%)
Customer experience on
Customer Care Center
(CCC-NSS)
 67.5%
(67%)
Business Risk Escalation
(BRE-CT)
 26 days
(16days)
Customer experience on
Technical Expert assessment
(TEX-NSS)
 46.0%
(48%)
Supplier Service Rate
(ESSR)
 98.5%
(98%)
Defect per Million Internal
(DPMi)
 119 ppm
(112ppm)
Upstream – Defect per Million
(U-DPM)
244 ppm
2017 Priorities
•
Provide efficient and fast technical
support
- Through Customer Care Center
•
- Through Field Experts
•
•
Develop a high and continuous sense
of reactiveness and agility
Always drive Customer plans
with accountability and
empowerment
Improve our Delivery rate
Enhance our Sales interaction
Provide high-level technical support
•
Improve Customer data base quality
(BFO) and Sales interaction through
a solid Platforming
Animate the Customer Satisfaction
Improvements Plans through the
Customer Experience Council
•
•
•
Maintain the effort on lead time ,
focusing on 2nd commitment date
and back order lines (BOL)
Improve the Delivery experience
(transportation, packaging ..)
Pro-activaly communicate any
changes on lead time and rescheduling
Maintain Premium Offer Quality
Focus on Strategic Accounts / OEMs
•
•
•
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Improve the Offer Creation
Process”, focusing on Voice of
Customers and Mission Profile
Enhance robustness in design
and Manufacturing
Manage and control the Quality of
our critical Supplies
•
•
Through the VIP program, provide
to Strategic Accounts our best
level on Service on all touch points
Always put VIP accounts as TOP
Priority
Competition Update
Confidential Property of Schneider Electric | Page 6
Competitors’ Q4 2016 Major Strategic Moves1
M&A/ JV
‒ Bosch acquired Skyline Automation, US based building automation specialist
‒ Delta to acquire Unicom System, Taiwanese software provider of computer integrated manufacturing for ~$11mn
‒ Emerson acquired Blending & Transfer Systems business of FMC Technologies to enhance its presence in advanced flow measurement and
control technologies
‒ GE acquired: Bit Stew Systems and Wise.io in the field of artificial intelligence; ServiceMAX, a cloud based field service management soln.
provider for ~$915mn; to acquire 75% stake in Concept Laser, a 3D printing equipment mfg. after its failed SLM bid and LM Wind Power to
insource wind turbine blade design and mfg. for €1.5bn; to merge O&G biz. with Baker Hughes to create a new public company with ~$32bn in
sales
‒ Leviton acquired ConTech Lighting, mfg. of lighting solutions and fixtures
‒ Rockwell acquired Maverick Technologies, a system integrator in N. America
‒ Siemens to acquire Mentor Graphics, an electronic design automation software provider, for $4.5bn to expand its PLM software biz.
‒ Yokogawa acquired remaining shares of Soteica Visual Mesa, energy management technology provider, and announced integration of SVM,
Industrial Knowledge and KBC
Leadership Changes
‒
‒
‒
‒
ABB appointed Timo Ihamuotila (ex Nokia) as CFO effective April 1, 2017
Danfoss appointed André Borouchaki as Head of Technology; Andre spent 19 years at Schneider Electric
Emerson Network Power announced the appointment of (ex-APC) Rob Johnson as CEO
GE appointed Andres Isaza (ex ABB) VP & Chief Commercial Officer, GE Renewable Energy; Patrick Franklin (ex Google) VP & General Manager,
Applications, GE Digital; Steven Martin (ex Microsoft) as VP & Chief Digital Officer, GE Energy Connections; Matteo Tarditi promoted to VP & CFO,
GE Energy Connections
‒ Honeywell appointed Que Thanh Dallara (ex TE Connectivity) as VP, Commercial Excellence and Strategy, reporting to President and COO Darius
Adamczyk
‒ Siemens appointed Cedrik Neike (Cisco) and Michael Sen (E.ON) to its managing board effective 1 Apr’17; Lisa Davis (member of managing board)
appointed Chair and CEO of Siemens, USA
Schneider Electric – Investor Relations –
2015 Q3 Revenues
Page 7
Competitors’ Q4 2016 Major Strategic Moves1
Divestments / Org. Changes
‒ GE to divest its Industrial Solutions biz., which provides electrical distribution, protection and critical power products and services, and
Water biz. for an expected ~$4bn
Partnerships and Investments Announcements
Partnerships and Investments Announcements
IoT / Connected Offers
IoT / Connected Offers
ABBpartners
partners
Huawei
• ‒ ABB
withwith
Huawei
for IIOTfor IIOT
GEpartners
partners
Reliance,
SMP3,
SAP,
Power
Costs
& expands
with PTC
to boost digital offerings
• ‒ GE
withwith
Reliance,
SMP3, SAP,
Power
Costs
& expands
alliance
with PTCalliance
to boost digital
offerings
• ‒ Honeywell
partners
with
Sparks
Dynamics
and
Flowserve
on
IIOT
Honeywell partners with Sparks Dynamics and Flowserve on IIOT
• ‒ PTC
partnered
with with
HPE to
develop
Converged
IoT SolutionsIoT Solutions
PTC
partnered
HPE
to develop
Converged
• Siemens strengthened strategic alliance with ATOS, to increase joint innovation investment by an additional €80mn to €230mn; partnered with Bentley Systems for integration of
‒ complementary
Siemens strengthened
strategic
alliance
with
ATOS,Watson
to increase
joint innovation
by an additional
to €230mn;
digital engineering
models,
with IBM
to integrate
with Mindsphere;
with LO3 investment
Energy on blockchain
microgrids; €80mn
with Microsoft
to launchpartnered
MindSpherewith
on Azure in
Bentley Systems for integration of complementary digital engineering models, with IBM to integrate Watson with Mindsphere; with LO3 Energy
2017
on blockchain
microgrids;
with in
Microsoft
to launchforMindSphere
on Azure
2017
• Yokogawa
made strategic
investment
Bayshore Networks
cybersecurity software
for in
IIOT
‒ Yokogawa made strategic investment in Bayshore Networks for cybersecurity software for IIOT
Others
‒ ABB partnered with FNT for integration of datacenter software
‒ Emerson partnered with FLEXIM to enhance is flow portfolio; with IPRES to sell their flagship solutions for the upstream O&G industry
‒ GE to expand its service facility in Egypt, and opens digital hub in India
‒ Honeywell partnered with Dover Energy Automation for asset management
‒ Siemens partnered with Stratasys and Materialise in additive mgf.; Sinomach to strengthen smart manufacturing; with Duke energy to combine
complimentary service capabilities on Siemens and other OEM equipments
Schneider Electric – Investor Relations –
2015 Q3 Revenues
Page 8
Monthly Highlight: Do you speak EcoStruxure?
Innovation at every level
Confidential Property of Schneider Electric | Page 9
What is EcoStruxure™?
EcoStruxure ™ is our IoT-enabled open and interoperable
system architecture and platform delivering enhanced value
around safety, reliability, efficiency, sustainability and connectivity
for our customers. We have leveraged advancements in IoT,
mobility, sensing, cloud, analytics, and cybersecurity
technologies to deliver Innovation At Every Level from Connected
Products to Edge Control to Applications, Analytics and Services.
What is the EcoStruxure Platform?
The EcoStruxure platform is the technology backbone of our
EcoStruxure architecture. It provides a fundamental set of
technology capabilities that allow us to connect the three layers
of innovation in IoT-enabled solutions, bridging the IT/OT gap
and enables IT/OT solution development at scale and with speed.
How can you learn more?
•
•
•
•
Press Release: Schneider Electric Launches Next Generation of
EcoStruxure™, the Architecture and Platform for End-to-End IoT-Enabled
Solutions at Scale
Access materials on the Speakers’ Resources page to tell our Innovation
Story
Leverage the EcoStruxure Innovation At Every Level campaign page for
more information
Visit the EcoStruxure Innovation At Every Level page on our Schneider
Electric website
“EcoStruxure is already 45%+ of our
turnover, while a minority of us knows how
to promote and sell it. EcoStruxure will not
sell with the traditional approach. We need
to engineer several business models to
boost it. All of us should be able to pitch
EcoStruxure.”
— Jean-Pascal Tricoire, Chairman & CEO
Performance Review, Goal Setting and Employee Development
Confidential Property of Schneider Electric | Page 11
Reminder: your High Performance updates
You have until February 17, 2017 to complete your Performance Review for 2016 & the
Goal Setting for this year:
• To support you in this process, the interactive guide & videos
are available for you in multiple language
to make a success out of them as…
An Employee
Focus on: Employee Development *
• What is it? A new process, owned by the employee with manager’s support and
coaching
• How does it work? An annual mandatory development discussion is held, with notes
recorded in the TalentLink Career Development module and goals set against
current or future role.
Full details in the process guide: click here to access it
Available on the High Performance site > As a manager, I… > manage my team’s performance
Confidential Property of Schneider Electric | Page 12
*The full process featuring enhanced development resources will be available from April. Until then you will have the option of starting the process early.
A Manager
Well-Being Lab of the Month
Confidential Property of Schneider Electric | Page 13
Well-being
* : Stezzano case study
Define golden rules for an effective team meeting
A group of 12 managers in Stezzano, Italy decided to create this lab in
order to have more effective meetings and to boost their mental Well-Being
and the Well-Being of their teams.
Some of their golden rules are:
• Keep meetings short (max. 30-45 minutes)
• Consistent meeting days (ex. Every Tuesday & Thursday)
• Set time boundaries:
• Not earlier than..
• Not later than…
• Not during lunch time
> View the ID Card
> Watch the video
What would our Effective Team Meeting Golden Rules be?
See you at the Leadership Forum 2017
Confidential Property of Schneider Electric | Page 15
Quick Tip: Ready to Kick-off the
year?
Olivier Blum and Chris Leong share their
new year greetings and invite you to the
digital Leadership Forum.
When? On January 24, from 14:00 to
16:00 CET
Don't miss the preshow also! Join 15 minutes
before the kick off of the event, at 13:45 CET.
How? Digitally, through a live broadcast
link (soon to be provided)
Watch the 2 short videos
Confidential Property of Schneider Electric | Page 16
2016 Schneider Is On Trophies winners announcement at the LF17 – Jan 24
Recognizing teams that deliver on the promise of our company program: to put our Customers first!
Objectives
Structure
1. Recognize and role-model customer-centricity
2. Award employees and teams who live our
company values
3. Promote sharing, collaboration, learning and re-use
of best practices
4. Highlight achievements of cross-functional teams
1. Do More: Best Commercial Transformation, Best Tailored
Supply Chain Project, Best Customer Solution
2. Digitize: Most Digital, Most Connected
3. Innovate: Most Promising Innovation, Most Sustainable
4. Step Up: Highest Performance
5. Simplify: Best Simplification Project
*Special Trophies: Best SAE Team, Learning