ADDRESSES GIVEN AT AN EVENT TO CELEBRATE THE 20TH ANNIVERSARY OF THE FRANCES TAYLOR FOUNDATION, HELD ON 11 JUNE 2014 AT THE KAIROS CENTRE, ROEHAMPTON The Frances Taylor Foundation’s services are open to all. We aim to be inclusive and diverse; we support people of any faith or none. The Frances Taylor Foundation is the operating name for the social care and support services of the Poor Servants of the Mother of God, registered charity 227931. Sister Mary Whelan, Superior General and Chair of Trustees It is my great pleasure to welcome all of you here to-day on this most joyous occasion to mark the 20th anniversary of the establishment of the Frances Taylor Foundation. Foundation Day itself, June 9th, fell on a Thursday in 1994. To some of you here it will seem like a century ago and to more of us it seems like last month! Lots of things were happening around the same time in 1994- The song: Love is all around by Wet Wet Wet was in the top 5 hits. The film Wyatt Earp was one of the most viewed movies released in 1994 while In the Kitchen with Rosie – by Rosie Dale, was one of the bestselling books in the UK. But 9th June 1994 was a very significant day for the Poor Servants of the Mother of God. The Sisters, in looking at how Social Services and Health Care was developing in the UK, saw the need to look ahead as to what might be expected of them in the years to come. After much consultation with a variety of people including the Conference of Religious for England and Wales, local authorities and other professional bodies – they decided to set up a more robust vehicle for ongoing care of the vulnerable people we cared for. And from all of this, the Frances Taylor Foundation incorporating the social, pastoral, and health care section of the Poor Servants of the Mother of God – came to birth. The setting up of the Foundation came with a great sense of joy and offered us something of immense value – first of all it was about looking positively on what we can do – we can find a way of keeping alive the Charism, ethos and spirit of Mother Magdalen Taylor rather than negatively saying what we can no longer do because of changes in legislation, resources or personnel! It was about believing in what the Sisters had to offer to our society – over the previous 122 years they had built up wonderful resources and facilities of care for the needy. The setting up of FTF was about sharing leadership of our services, it was about empowerment of lay people and sharing our Charism with them and entrusting it to them to take forward with us; it was about collaboration and action, it was about sharing fun and laughter, and it was about community and rejoicing with others and wanting the very best for them. We have much for which to be grateful to the Sisters who developed the services we continue to offer today: they have left us a legacy that continues to empower people and, indeed, will empower future generations and hopefully free them of stereotyping people – whether with ability or disability. Sr. Rosarii who made the decision for such change, with her Council at the time – she is here with us to-day. So we express our gratitude to her, to the Care Home managers of that time and to Terry Maguire the first Director of Social Care. Let’s give them a round of applause…… I was also thinking of Mother Magdalen and the legacy that she left us - of her alertness to the needs of people of her time and how she responded so generously, creatively and in many situations courageously. In one of her many letters to the Sisters she told them ‘to go off and work for those in need……those who perhaps may have no friends but us………..go with great faith and great courage’. It is wonderful to see that her spirit lives on. Today is our time, our opportunity, our turn to reach out to people who don't have a personal voice, and who may not have an ability 1 to care fully for themselves, or who may have no family to care about them. I am so encouraged to hear of all that is happening in our services and that it is being carried out in a manner and spirit that truly upholds the ethos, Charism and spirit of Mother Magdalen. And we could ask - why do you all, each one of you, continue doing what you actually do in the caring profession and constantly strive to do it so well? Is it not because of the importance of the human person - and that you want to treat others with the same dignity and respect that we would all like to experience ourselves - that we would like others to show to us. Because the individual services we offer become the actual 'family home' for a great number of the people we care for in FTF – including in the Day Care and Supported Living Services where the sense of community and family is so important. And so our FTF places must be happy places - places of joy as well as being professional and compliant in offering the highest standards of care. I am reminded of the night school for Miners set up by Mother Magdalen and the early Sisters in St Helen's. The miners worked very hard and a lot of them couldn’t read nor write. By the time they fed their families they didn't have much money for clothes for themselves - many of them felt shabby and so wouldn’t go very often to church on Sundays. The Sisters quickly responded to their needs by setting up a night school as well as setting up one of the first free hospitals in Liverpool and in the country. They tried to make the classes a fun experience and happy time for the men who would clean and scrub themselves well in order to attend the classes. One day they saw a man coming out of the pits, with only the whites of his eyes gleaming in the black of his face from the coal dust. When they greeted and chatted to him for a few minutes they then invited him to join the night classes – “come to the night classes,” he said – “Sister I'm there every night!” Of course they hadn't recognised him because he always came scrubbed up!! The lovely thing about the night school was that it created a terrific bond between those who worked in the hospital and the local mining community. People never forgot this and their gratitude was quite touching. We see this attitude everywhere our services are carried out to-day. People are greatly moved by the services provided within the FTF. The celebration here to-day with all its side shows - has given us a window of opportunity to see what is at the heart of the Frances Taylor Foundation – of what is happening behind the scenes in the different services. It is highlighting the great regard we show for the people we care for and the love and dignity in which it is carried out – and that this is done on a 24/7 basis. As Trustees, we are assured that the legacy of Frances Taylor lives on in our services today – you are part of the legacy and so you carry the responsibility of sharing this great gift with every member of staff in the FTF Services. We can all take this celebration to-day, run with it and continue to let it change hearts and minds and help people continue to reach their full potential regardless of age, ability or disability, being male or female, tall or short, faith in a loving God or near disbelief – the sky is the limit, so reach for the sky! I don’t know what song is in the top 5 to-day – but the title of the one of 1994 ‘Love is all around’ – is certainly being lived out throughout all our direct services and in the whole range of behind the scene vital services like finance, HR, housekeeping, catering, laundry, reception, administration and much more. Mother Magdalen sums up today’s celebration when she says, ‘No matter what happens to you, never be cast down, but be always, always thanking God. Let Deo Gratias be always on your lips’ – Deo Gratias means ‘thank God’ – or ‘thank God in you’ - and it is what I 2 want to say to each of you here, on behalf of the Trustees and all the Sisters - a huge and sincere ‘thank you’ to each and every one of you present and to all your colleagues at the individual services you represent. – Congratulations to each and every one – God bless you all personally – the people you care for and your own families at home. Enjoy the rest of the day and the year ahead. Sr. Madeleine Ryan, Council Member and Trustee It is a great privilege to stand here on behalf of Srs. Mary, Margaret Doyle and Margaret Cashman and congratulate all who have contributed to making FTF a happy, life-giving service, which we can all be proud of! It reminds me of an Irish book called FICHE BLIAIN AG FAS (TWENTY YEARS A GROWING) written in the West of Ireland about the culture, ethos and values of the people who had moved from living on an offshore island to the mainland. They celebrated who they were as a people, the traditions that gave meaning to their lives and the values they held strong!! To me this is what our celebration is all about! I stand here and look around the room in awe, gratitude and astonishment at what has been achieved in the last 20 years: • I see among us some of the women who had the foresight to start FTF—Rosarii, Margaret Doyle, Mary O, Brenda and Kathleen Clarke and I say “thank you for the vision”. • I see many people who saw the beginning of FTF 20 years ago and are still serving. I say “thank you for your faithful service”. The rest of us are standing on your shoulders, because of you we can see new horizons. • I see newness, energy and development. Nothing is at a standstill – for example: St Joseph’s, Brighton. I say “thank you to each one of you for your commitment and energy”. • I see the Team structure to carry FTF into the next 20 years I say “Thank you for your team building”. • On behalf of the Charism Team and the passion about the Charism I say “thank you for your faithfulness to our founding spirit”. • I see the diversity of people—colour, age, culture, religion. In diversity is our strength. I say “thank you for your collaboration and respect”. 3 Mary in her welcome has outlined for us some of the history of the FTF. I will not repeat this but the Chapter Documents of our Congregation stress that our staff are our greatest treasure, our greatest resource. In 1996 we committed “to give due emphasis to the recognition, development and use of the gifts of our personnel, both religious and lay whom we recognise to be our chief and most valuable resource”. In 1990 “we invite lay people to become co-responsible at all levels in our works”. You are central to all we are and all we do as a Charity, as a Congregation. We were founded for 2 main reasons: 1. That we all grow to fullness of life 2. That our service is primarily for the poor and most vulnerable. All of us together are on this mission. None of us is alone. No service is on their own. We are part of a bigger picture. Today as my symbol I have taken the spiders web! Let us look at the centre, here is where the strength lies and it is the hub, the core, the middle! In Waitrose’s shop in Kingston, up on the wall are big placards with this question-“WHAT MAKES US DIFFERENT?” Well what makes FTF different? It is the centre of that spider’s web! Here is held the Charism, ethos and values. It is how we do what we do! We are different because we have a different way of behaving, a different model of offering our services. Our strength together is here. Our direction comes from here. Here we are all united and connected. From here flows who we are and how we act. Coming out of that centre are all the strands. Each of us can be compared to a strand of the spider’s web! Each strand is important and is unique yet connected to the centre. Do you know in strength each strand can be compared to high grade steel because given its weight it is 5 times stronger than steel. Together we form a STRENGTH that is unique and we can carry the pain and joys of those we serve. Do you know that violin strings can be made from spider’s strand? Working in unity what music we can make together! If I damage or neglect the strand that I am I damage the whole web! Together we can do beautiful things for one another. Where no one is excluded or feels different. A service where we all struggle with ability and disability! Do you know that different glands of the spider produce different types of strands? This gives stretch and flexibility to the web! Qualities each one of us is called to use each day! But together we can do it! Each one empowering the other to life and growth! Think of the fabulous silk made from the spider’s web! That is what each one of us really is, All differently gifted for the good of the whole of FTF. My strengths and efforts build up the whole of the Charity. Each one of us makes a difference. 4 How do we continue growing for the next 20 years? My suggestion is that each Service, each one of us takes to heart the words quoted by Frances Taylor many times taken from our Bible: “MAKE HOSPITALITY YOUR SPECIAL BOAST”. This is one of our values and it encompasses so much of what we are about. Hospitality is not just a cup of tea and inviting someone in, but that is a good starting point. We share a model of family that is all about respect, getting to know people, following principles of non-discrimination, looking at everyone as a uniquely gifted persons. It is not about what we do or what position we hold but about WHO WE ARE as Frances Taylor says. Hospitality starts with a smile, with a hand shake, with just recognising that someone is there!! Our last Chapter called us all to “CARE, COURTESY AND CONCERN” in meeting one another! A good start. Here this shows my respect for the primacy of the person as I offer my service with deep respect for the dignity of each one. This person could be my own father, mother, brother or sister!! I would like them treated with kindness. I can ask myself “what extra small act from me could make life in my Service better? How do I open the door, welcome someone or answer the phone? How respectful and kind are my emails? How available am I to go the extra mile? “MAKE HOSPITALITY YOUR SPECIAL BOAST” Sandra Davies, Service Manager, Marina Care Home, Brighton and Hove Today we celebrate 20 years of Frances Taylor Foundation. I feel fortunate to say I have been part of that 20 years. I joined the company on the 6 June 1994 so during my first week I attended the launch parties & masses for FTF. It was a great way to start and has continued. Looking around today many faces have been with me throughout these 20 years – Lisa, Sr. Claire, Shelagh, Sr. Margaret & Sr. Rose. My journey with FTF has been interesting – I always thought I would never stay in a job for longer than 3 years as you would become bored or burnt out: So what’s different here ? I think the difference with this company are the changes that are constantly evolving fulfilling the vision of Frances Taylor to MEET THE NEED OF THE TIME. 5 I was employed to open Marina – a small residential care home for adults with a learning disability in Brighton & Hove. Shortly after I joined, the closure of St. Mary’s at Portslade was announced. Working through the closure we had the opportunity to start 2 new services – Norton Road and the homecare service which has now developed into Home & Community Support. I was fortunate to work on the launch of the homecare service – that sounds very grand for 6 service users and 1 staff member - run from a spare room in Marina - but over the years it has been a privilege to watch this service develop and grow into the success it is today. There has been so much change over the past 20 years: the closure of the larger homes & convents, and opening & redevelopment of smaller homes in the community, along with very successful supported living schemes throughout the country. Most recently in Brighton we have had our massive redevelopment to create supported living apartments. The past 18 months have been a roller-coaster of emotion, excitement, apprehension, fear, nervous anticipation. We saw a great start, followed by the builders going into administration – the anxious wait for new developers followed by our fabulous new service that opened in February of this year. Luckily Marina care home has benefited from a makeover to bring us up to the standard of the new build and the long awaited installation of a lift, which is great - when it works! Throughout this time I have had the privilege of working with some really great people: Our service users, a long standing core group of fabulous individuals who have amazing stories to tell, and also the new people entering our services who have had completely different lives and experiences. We have been able to draw on their experiences using our person centred approach. Sr. Consolata – a legend in Brighton – she was my right hand person for 13 years her devotion to the service & the service users taught me a great deal – she must have been on call for 40 years. Sr. Joan – our local Charism leader - her love and devotion to the service she developed in Venezuela was shared with our staff in Charism sessions – which she conducted in Spanish for our European & Columbian staff. Staff left these sessions inspired and empowered by powerful women and their commitment to God / the order. I feel privileged to still have 2 of my original staff team working with me today, and some staff who worked in St. Mary’s Portslade who have now worked through 2 transitions in services. In a recent staff meeting we had 6 staff present who represented 91 years of service with the same group of service users – this truly represents a consistent approach & continuity of care. This is a testament to the Frances Taylor Foundation and its passion for the services it provides. I saw a poster in an airport recently and it said, ‘The only thing more powerful than a big idea is the team that can see it through.’ Standing here today I am thankful I am part of a team that ‘can see things through.’ 6 Michelle Dooley, Service Manager, Fernley Resource Centre, St. Joseph’s, Freshfield, Merseyside For those of you that don’t know me, my name is Michelle Dooley. At this present time I am interim Service Manager at Fernley Resource Centre, based at St Joseph’s in Freshfield/ Formby near Liverpool Merseyside - known as the land of ‘Super Lamb Bananas’! The Super Lamb Banana is a mutant of a lamb and a banana referring to the port's history of exporting lamb and importing bananas. But as City of Culture, Liverpool grasped the potential of this piece of public art and turned it into the symbol of 'wacky' Scouseness. These modern art sculptures invaded our city in 2008 and now remain as colourful landmarks around Liverpool. Our super lamb bananas have become a bit of a standard joke with the directorate team, and so you don’t forget us, and you’ll always have a reminder of the team at St Joseph’s, I thought I’d leave you with a little gift, for the Trustees & Nigel Turner – your very own Super Lamb Banana! Some people say, and perhaps even Frances Taylor would say that “I have one major fault” But I make no apology for being a blue nose. If you follow footballing you will understand: in other words, I support Everton and not Liverpool. Today though, we celebrate 20 years of the formation of the Frances Taylor Foundation and I am very privileged to take part in this special day. I feel my life’s journey never really started until I joined St Joseph’s back in 1982. I arrived straight from college being a happy go lucky little Scouser and having no comprehension of working with the Sisters and what lay in store for me. I first took up the role of Nursery Nurse on ward four at St Joseph’s Children hospital, looking after children with learning disabilities. These were very special days and these early experiences have stayed with me, as I now utilize them in my present day voluntary work for disadvantaged children with disabilities and medical conditions. Due to the change in legislation in 1987 the service then moved in a different direction, towards offering a specialised service for adults with multiple complex physical and learning disabilities, and it became known as St Joseph’s Adult services. Of course the changes were very difficult, no one initially likes change and obviously working with children is always emotive. I quickly realised I had to embrace these changes and I believe that I was fundamental in the development and delivery of implementing a progressive and imaginative service for the individuals in our care. 7 The FTF has experienced so many challenges over the years and it hasn’t always been plain sailing, but we have collaborated with others to deliver the best possible outcomes for the organisation. I feel having adopted the Frances Taylor values and ethos of dignity and respect, this has without doubt helped shape me into the person I am today. I now thank her for all the skills that I have obtained as they have stayed with me and benefited me both in the workplace and my personal life. I have been inspired by so many Sisters over the years, all having supported me on my long Frances Taylor’s journey and I have truly embraced and benefited from the gift of Charism to promote and continue the great work of our foundress, Frances Taylor. I would like to say a special thank you to Sr Eileen for all her support and belief in me over the years: Thank you Sister. The FTF means much more to me than just a career. It’s an organisation that inspires and recognises people’s gifts and talents and believes in their staff. They truly committed to investing in training, to ensure that we can all then make a real difference to the lives of the people we support. The FTF are proactive in their approach to coaching, training and improving each employee both in their vocation and as an individual. They offer great opportunities to progress within the organisation. In all the years I have been with the Frances Taylor Foundation I have never once felt the need to move my career in a different direction. I am truly committed and passionate to the ongoing development of our service, ensuring the people we support enjoy and achieve and live life to the full. I think everyone who knows me would say I truly love my job and at times I become totally engrossed and absorbed in the community of St Joseph’s. That’s how I see St Joseph’s, we are a family team: from management to all the staff, service users, relatives and the Sisters, we are all in it together to ensure that the people we love and support have the best opportunities in life. Working for the Frances Taylor Foundation is incredibly satisfying, rich and rewarding, St Joseph’s to me is a place of laughter and fun, and I get up every morning knowing that with Frances Taylor I will truly make a real difference. I love the never-ending positivity, commitment and kindness of my work colleagues. I am so proud and fortunate to work at St Joseph’s and being part of the FTF, and I hope my own involvement and passion for my job helps enhance the lives of the service users who live at St Joseph’s and attend Fernley Resource Centre and also the staff that work there. The Sisters not only believe in people but they open their doors to all and as Frances Taylor would say, “Serve God always, not always in the same way.” 8 I thank the Frances Taylor Foundation for making me a better person and giving me such high standards and while I continue my working career I will continue to promote and deliver the great work of our foundress Frances Taylor. Today is a celebration of Frances Taylor as we continue to follow in her footsteps. So I would like to finish with one of her favourite quotes. Today is all about “having a right good time”. [After Lunch] Nigel Turner, Social Care Director, Frances Taylor Foundation It falls to me to start to bring our lunch together to a close, and in a few minutes I’ll propose a toast to the Frances Taylor Foundation. I was both impressed and moved by much of what was said before lunch. I was reminded again of the immense debt we owe to Frances Taylor and to all those who have followed in her footsteps, and kept the lamp alight. Our heritage as an organisation is so much richer compared with most other organisations we come into contact with. Not only do we have a long history, as some other organisations might have, but we are so in touch with and connected to that history through the unbroken and living threads which run through the Congregation of the Poor Servants of the Mother of God. Within the Frances Taylor Foundation, the themes of Respect and Dignity have permeated the last 20 years, and we are challenged now to put them into practice in new ways. While Respect and Dignity are constant values for us, our understanding of them is still evolving, and indeed our understanding has already grown a great deal over our 20-year life as the Frances Taylor Foundation. The social care world has changed vastly over the last 20 years. In 1994 many people with learning disabilities were still cared for in institutional settings, especially in the large long-stay hospitals run by the NHS. These institutions were, by then, in the process of closing, but that process was by no means complete. Our values existed in the context of some very different assumptions across the whole of society about what people with learning disabilities needed. We had to change and develop as a service provider, as the whole of society started to see people with care and support 9 needs – whether those with learning disabilities, or older people - first and foremost as people, as individuals - and individuals with their own unique personal dignity. Back in the 1980s I worked in in a psychiatric hospital, as a nursing assistant on a psychogeriatric ward - what might now more gently be called a ward for elderly confused people – although in fact the ward was also a last resort for a few younger people with acquired brain injury. I hope I was caring throughout my time there, but I cannot pretend to be proud of every part of every working day, or of being part of a culture which was so rooted in the times. Likewise, as an organisation, we are proud of much of our past, but it would be unreasonable to expect all of us to be proud of every single part of our 20-year history. However, we can take true pride in the distance we have travelled, in how we have improved what we offer those in vulnerable circumstances, and in where we stand today. There are many of you here now, who have been a vital and living part of that journey – for much longer than a relative newcomer such as myself! You should be immensely proud of what you have achieved. There are many facets, or aspects, to the great work done by the Frances Taylor Foundation, which we should celebrate. Today is a big part of that celebration. And we also plan to set out 20 of these aspects of what makes us the organisation we are today, in our 20th anniversary booklet, which is due out at the end of the summer. Beyond FTF, in the wider social care world, we have seen some game-changing developments. The two Valuing People white papers set out clear government policy on learning disability. These also marked the real start of person centred planning, which has now extended to anyone receiving social care and support. We have had the advent of statutory Safeguarding procedures and obligations. And now the new Care Act which has just been passed, and which will come into force over the next year or two, bringing changes to entitlements to funding, and to enforcing people’s human rights. We are now a strong, healthy, increasingly open and robust organisation. But 2014 is no time for complacency. And I have a little mind game for you, to shake any lingering complacency we may have. I want you to cast your minds forward 20 years to our 40th anniversary year. The mind game is to think about ourselves, or our successors, looking back from the vantage point of 20 years’ in the future - from 2034. What will we (or they) be surprised about when looking back 20 years to the Frances Taylor Foundation of 2014 - how we are today? What will our older selves or our successors, be surprised that we did not recognise or understand in 2014? What will they be surprised we seemed to lack the motivation or ability to change? I have a couple of ideas to share with you, but I think this would be a great exercise to do within your own teams – to try to project yourselves into the future and look back at ourselves today. 10 My brief contribution, is, firstly, that our future selves will see us now as too tolerant of poor services in the wider world, for the people we support. Many people here today will be able to think of examples of where our service users have been poorly served by parts of the NHS, particularly NHS hospital in-patient services. Or there have been cases where people are automatically assumed to be an unreliable witness in a police matter, because they have a learning disability. Why wasn’t FTF in 2014 less tolerant of these shortcomings, and why didn’t we advocate even more strongly for people’s rights in the wider public arena? Secondly, as part of this little mind game, why didn’t FTF in 2014 create more opportunities for people to surprise us? Sometimes a big change in our services – such as the opening of the Extra Care Supported Living flats in Brighton and Hove – means that people are thrust into a new living environment. In such a situation, there are always stories of staff and families being surprised at how some people grow, change and develop as a result. Our assumptions about people we have supported for years can be shattered in the space of a few weeks. Fortunately, you don’t have to develop a new block of flats to offer surprises and shatter assumptions. Truly embracing person centred planning is a great start. Let’s create more space for people to surprise us! That’s just a couple of my ideas from a future – 2034 - perspective. Do have fun in your staff teams, with some of this constructive criticism from the future. Despite the constructive criticism from our older and wiser selves – and we know these people of the future mean us well – let’s remember that we will be able to rise to these challenges, because of the strengths of the Frances Taylor Foundation today. That strength lies in everyone here today, and also in all our colleagues who cannot be here today, and also in the people we support and the surprises they have in store for us. Toast Could I ask you please to stand for the toast. So bearing in mind our long history, the pride we have in our achievements, our resolve to continue to develop and grow and our commitment to achieve our vision - that people lead life to the full, with their dignity respected, independence supported and uniqueness valued, with that vision in mind, please raise your glasses and drink to the Frances Taylor Foundation. Ladies and Gentlemen, The Frances Taylor Foundation. 11 Thanks Before I finish, I would to thank some of those who have been involved in planning and organising today’s event. It’s not possible to mention every single person who has contributed to this day, so please forgive me for singling out a small number. Firstly, our heartfelt thanks are due to the Trustees who have hosted today’s celebration and played such an active role in contributing to our enjoyment. Secondly, I would like to thank Sandra Davies and Michelle Dooley for sharing their own very personal experiences of the Frances Taylor Foundation over many years. I would also like to thank Claire Morris-Roberts, and my Directorate Team colleagues, Helen Sowa and Heather Todd, for all their work to shaping and organising the day. Very special thanks are due to the whole Kairos Centre team who have risen to the occasion so brilliantly and enthusiastically, made us feel so welcome, comfortable and relaxed in this wonderful venue. Thank you all for being part of this special day. © Copyright 2014 Frances Taylor Foundation / Poor Servants of the Mother of God This document in its entirety may be distributed freely within and outside of the Frances Taylor Foundation / Poor Servants of the Mother of God [FTF/PSMG], but not edited or amended in any way. It should not be quoted outside of FTF/PSMG without prior written permission. 12
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