Position Description: Quality Systems Officer
Position Number(s)
003257/003279
Manager’s Role Title
Quality Systems Coordinator
Business Group
Asset, Operations & Delivery
Manager Once Removed
Manager Production & Treatment Support
Level of Work
VI SA Water Hierarchy Level
Direct Report’s Role
Title(s)
Not applicable
1.1 Purpose (Unique value add)
Provide skills and knowledge to support the ongoing development, improvement and maintenance of quality management systems (Environmental,
Drinking Water Quality, Recycled Water and Workers Health and Safety), as well as ensuring consistency, uniformity, efficiency and delivery of overall
quality systems compliance across all management systems.
1.2 Objectives
The objectives (maximum 6) of this role are to:
 Quality system documentation including Emergency Management, Drinking Water Quality System (DWQMS), Environmental Management System
(EMS), Recycled Water Management System (RWMS) and Workers Health and Safety (WHS) and are further developed, improvements and
efficiencies/rationalisation of process identified and implemented across all business management systems and quality system compliance achieved.
 Support and conduct internal/external audits and management of audit results and actions and completion within agreed timeframes.
 Quality system documentation reviews are coordinated and system reporting conducted as required with all operating improvement actions managed.
 Communicate quality system principles and objectives to stimulate behavioural and cultural change and deliver training in all aspects of quality systems.
 Operational site induction documents are developed, managed and are in use to ensure compliance with the quality management systems.
1.3 Shared Organisational Goals
As a member of the Asset, Operations & Delivery Group you are collectively accountable for delivering our goals and objectives.
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Position Description: Quality Systems Officer
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Position Description: Quality Systems Officer
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Position Description: Quality Systems Officer
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1.4 Key Accountabilities
Select relevant objectives from section 1.3 of this PD: Our Strategy 2016-2024 (also available on the AquaNet) and add them to the table as key
accountabilities.
The key accountabilities (minimum 4 and maximum 6 including the mandatory ones), of this role are:
Key Accountabilities
Output/Measures
Mandatory accountability:
 Implement the direction set by your people leader.
 Complete specific tasks allocated.
Contribute effectively to the team ensuring efforts
are aligned toward achieving team goals
 Collaborate effectively to ensure team goals are achieved by providing input into decision making and problem
solving.
 Actively contribute to creating a culture of service excellence.
Mandatory accountability:
Put safety above all else
 Be aware of and apply roles and responsibilities in accordance with WHS Roles and Responsibilities Procedure.
 Take responsibility for the safety and wellbeing of yourself and others including your own fitness for work (e.g.
under the influence of drugs, alcohol and/or fatigue).
Quality system documentation including Emergency
Management, Environmental Management System
(EMS), Workers Health and Safety (WHS), Drinking
Water Quality System (DWQMS), and Recycled
Water Management System (RWMS) are further
developed, improvements and
efficiencies/rationalisation of process identified and
implemented across all water supply systems from
source to tap and quality system compliance
achieved
 Local DWQMS, EMS, RWMS and WHS maintained in accordance with requirements and framework established
by Strategy Performance & Innovation Group.
Support and conduct internal/external audits and
management of audit results and follow ups
 Internal/external audits are performed as per agreed timeframes.
 Audit results are managed and actions completed as per agreed timeframes.
 Processes and procedures are identified and developed to improve and deliver efficiencies across quality
systems.
 Rationalisation across quality systems are identified and efficiencies in system management are delivered.
 System documentation is developed as required and meets all required timeframes.
 Contribute to integration and support framework development.
 Assist with the development of continuous improvement across the group.
 Prepare for and summarise progress at Annual Management Review.
 Coordinate actions from action requests, external and internal audits.
Quality system documentation reviews are
coordinated and system reporting conducted as
required with all operating improvement actions
managed
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 Document reviews are coordinated and conducted as per agreed timeframes with the involvement of field staff.
 Regular system reporting undertaken as per agreed timeframes.
 Quality system improvement operating actions are managed.
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Position Description: Quality Systems Officer
SA Water
Key Accountabilities
Output/Measures
Communicate quality system principles and
objectives to stimulate behavioural and cultural
change and deliver training in all aspects of quality
systems. Responsible for developing induction
documents for each site and ensuring corporate
induction requirements are adhered to
 Quality system principles and knowledge communicated.
 Develop, maintain and deliver training for relevant quality system procedures.
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 Induction documentation is developed, maintained and updated for each site.
 Induction documentation is maintained, updated and communicated to staff.
 Corporate induction requirements are adhered to.
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Position Description: Quality Systems Officer
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1.5 Behavioural Competencies
Uphold SA Water’s Values:
 Put safety above all else
 Act in the best interests of customer and the community
 Seek and apply better ways
 Respect our people
 Be trustworthy
Behavioural Competencies
Behavioural Expectations
Customer Focus
 Anticipates needs of customer and follows through.
 Makes decisions that take into account value for customer.
 Speaks up and identifies problems arising.
Collaborate for Success
 Works co-operatively with others to achieve the best outcomes.
 Maintains effective working relationships with others in the team and across the business.
 Treats people in an honest, courteous and respectful manner.
Self-Management
 Focuses on delivering services despite challenges.
 Presents ideas clearly and concisely.
 Is responsive to the changing needs of our customers and business by adapting to change.
Achieve Results
 Takes personal responsibility for mistakes and learns from them.
 Looks for ways to continually improve and finds better ways.
 Focuses on achieving outcomes using good judgement and quick decisions that lead to business success.
Safety Culture
 Puts safety first when making decisions.
 Adheres to safety processes and procedures and reports when things are ‘not right’.
 Openly communicates ways of improving safety.
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Position Description: Quality Systems Officer
SA Water
1.6 Knowledge, Skills and Experience
Foundation knowledge, skills, experience and qualifications
Essential or Desirable
Well-developed communication and negotiation skills
Essential
High level of computer literacy
Essential
Strong team focus
Essential
Ability to instruct staff in technical procedures
Essential
Experience in process mapping and procedure writing
Essential
Current driver’s licence
Essential
Relevant professional or sub-professional technical qualifications or degree in relevant scientific/technical discipline
Desirable
Sound knowledge of quality systems (e.g. ISO 9001, 14001, Australian Drinking Water Guidelines, Australian Guidelines For Water Recycling,
HACCP
Desirable
Auditing training and experience
Desirable
Knowledge of water supply systems from source to customer tap including treatment and networks
Desirable
Understanding of water quality and environmental legislation and issues
Desirable
Certificate IV in Training and Assessment
Desirable
Knowledge of SA Water infrastructure and processes
Desirable
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Position Description: Quality Systems Officer
SA Water
1.7 Key Stakeholder Relationships
 Water and Wastewater Treatment Managers/Coordinators/Technical Support Officers/Operators
 Customer Field Services
 Asset Maintenance and Operational Control
 Production and Treatment Support – Operations Performance and Business Planning and Support teams
 Quality Systems business unit - Strategy Performance and Innovation Group
 Water Expertise and Wastewater and Environment Expertise
 Australian Water Quality Centre (AWQC)
1.8 Special Conditions
 Flexible hours and some after hours as required, some intra and interstate travel
Template: Position Description - Level 6/7 Employee Version 3.02 19/01/17 -Document ID: SAWT-HR-0025
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