_experience the commitment TM
CGI helps Sun Life gain
competitive advantage
SUN LIFE FINANCIAL
London, UK
Online:
www.sunlife.com
Industry:
Finance
Employees:
29,180
“CGI has demonstrated huge
flexibility throughout the project.
Sun Life has experienced a
number of significant changes in
its business since the contract
was signed.”
Peter Hanby, CEO, Sun Life
Financial, UK
Tracing its roots back as far as 1871, Sun Life Financial has grown to
become a leading international provider of financial services to
individuals and corporate customers in Canada, the Unites States, the
United Kingdom, Hong Kong, the Philippines, Japan, Indonesia, India,
Bermuda, and Chile.
The Challenge
In the effort to reduce administration costs, Sun Life decided to outsource its UK IT
operations function. Following a thorough evaluation of potential service providers,
Sun Life selected CGI Group Europe (CGI) the IT services partner for the future.
How CGI Helped
The initial contract required CGI to run and support all of Sun Life’s IT infrastructure
including mainframe, midrange, UNIX and NT systems, and a voice and data
network with up to 2,000 users ad desktops. The project began in January 2011
with a successful transfer of more than 60 staff and contractors from Sun Life to
CGI. Within the first year, Sun Life extended the contract with CGI to run the
company’s help desk and security operations transferring a further 10 staff under
TUPE - Transfer of Undertakings (Protection of Employment) Regulations 1981, in
October 2001.
The Results
With CGI’s help, Sun Life has already achieved significant reductions in its
administration costs. Additional benefits include:
 Increased cost efficiency of IT support functions
 Improved career development opportunities for IT staff
The bottom line: CGI’s partnership with Sun Life Financial has helped the financial
service provider achieve a 70% reduction in administration costs, and ensured a
successful relationship for the future.
© OCTOBER 2011 CGI GROUP INC.