QUEENSVIEW MEDICAL CENTRE
Goodbyes…….
We are so sorry to tell you that Dr Wiggin is leaving the practice on
the 9th September, he has taken a 2 year post abroad. I am sure
that you will join the practice team wishing him well in his new
adventure
Hello’s …….
Dr Anjali Bansal joins our team in September, we hope that you join
us wishing her every success in her role at Queensview.
The Practice will be closed from 12.30pm for staff training on the
following dates
Wednesday 13th July
Wednesday 10th August
Wednesday 14th September
*******************
Patient Participation Group…….please join us
The Group meets at the surgery on the 1st Thursday of the month
at 6pm, we would welcome new members. The meeting generally
finishes at 7pm .
www.napp.org.uk
IF YOU ARE A CARER PLEASE FILL OUT A FORM
AVAILABLE FORM OUR CARERS BOARD.
INTRODUCING ….MEET YOUR PRACTICE MANAGER
as a way forward to improve communication between patients
and your surgery. Next date Wednesday 3rd August
further dates will be advertised on patients noticeboard and
surgery website.
NEWSLETTER
SUMMER 2016
BANK HOLIDAY CLOSURES
Monday 29th August 2016
Do you have any ideas of what you would like included in your
practice newsletter or website ?
Why not let us know your thoughts, we would love to hear from
you.
WEBSITE ADDRESS www.queensviewmedicalcentre.co.uk
Site includes :Ordering prescriptions on line-comments section-contribute to our
newsletter-details-change of address form-travel forms-and lots of
other information and links to symptom sorter & health related
websites
procedure is available from reception.
TRAVEL advice
VACCINATIONS by
appointment
REMEMBER TO KEEP SAFE IN
THE SUN COVER UP AND
USE SUN SCREEN
WE ARE A REGISTERED
YELLOW FEVER CENTRE.
SMS Reminders
HAPPY WITH YOUR SURGERY?
It is becoming more and more important that the
practice maintains an accurate record of mobile phone numbers for patients.
New technology is reliant upon us having this information and will enable us to
reduce the number of letters that we send out to patients. Hospitals are also
PLEASE FILL IN A FRIENDS AND FAMILY TEST FORM AVAILABLE IN
the WAITING ROOM.
WHY NOT GIVE A REVIEW ON NHS CHOICES WEBSITE www.nhs.uk
When we get things wrong:
We actively encourage our patients to let
us know if they feel we have let them
down or could do things better.
Ideally we would like to know face-to face
about a problem, as from our
experience, an open and honest
discussion could often allay most
worries.
However if you feel we still haven’t
answered your concerns, or feel unhappy
talking about it, then please write to the
practice manager. The formal complaints
keen to ensure that contact numbers are accurate to assist prompt
appointment booking.
We now have a system whereby we can send automated reminders by text to
patients about pre-booked appointments. We are hopeful that this will reduce
the number of patients who fail to attend their appointments and also reduce
the manual administrative work that we carry out significantly. We can also let
you know promptly of any unavoidable changes to your appointment more
easily. Please let us know if you wish to opt out of this service.
PLEASE LET THE PRACTICE KNOW IF YOU MOVE OR
CHANGE YOUR PHONE NUMBER