2
Chapter
Integrative
Managerial
Issues
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Learning Outcomes
• Explain globalization and its impact on
organizations.
• Discuss how society’s expectations are
influencing managers and organizations.
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Learning Outcomes (cont.)
• Discuss the factors that lead to ethical and
unethical behavior in organizations.
• Describe how the workforce is changing and its
impact on the way organizations are managed.
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3.1 Explain
globalization and its
impact on
organizations.
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Globalization and its Impact
Global village
a boundaryless world where goods and
services are produced and marketed
worldwide.
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What Does it Mean to Be “Global”?
• Exchanging goods and services with consumers in
other countries.
• Using managerial and employee talent from
other countries.
• Using financial sources and resources outside
home country.
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Types of Global Organizations
MNC (multinational corporation)
• Multidomestic corporation
• Transnational organization
• Global corporation
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How Do Organizations Go Global?
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Managing in a Global Organization
A person with a parochial attitude cannot
succeed in today’s world.
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Hofstede’s Framework
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GLOBE Findings
Global Leadership and Organizational
Behavior Effectiveness (GLOBE)
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GLOBE: 9 Dimensions of Cultural
Difference
1. Assertiveness
2. Future orientation
3. Gender
differentiation
4. Uncertainty
avoidance
5. Power distance
6. Individualism/
Collectivism
7. In-group
collectivism
8. Performance
orientation
9. Humane orientation
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3.2
Discuss how
society’s
expectations are
influencing
managers and
organizations.
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Society’s Expectations
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Social Responsibility
• Corporate social responsibility (CSR)
• Social obligations
• Social responsiveness
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Should Organizations be Socially
Involved?
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Does Social Involvement Affect
Economic Performance?
• Positive?
• Negative?
• Neutral?
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Sustainability Means Different
Things to Different People
Meeting the needs of people today without
compromising the ability of future generations to
meet their own needs.
A company’s ability to achieve its business goals
and increase long-term shareholder value by
integrating economic, environmental, and social
opportunities into its business strategies.
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3.3 Discuss the factors
that lead to ethical
and unethical
behavior in
organizations.
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Ethical Behavior
Ethics:
a set of rules or
principles that
defines right and
wrong conduct
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Different Views of Ethics
• Utilitarian view of ethics
• Rights view of ethics
• Theory of justice view of ethics
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Factors Determining Ethical
Behavior
•
•
•
•
•
•
Morality
Values
Personality
Experience
Organization’s culture
Issue being faced
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Encouraging Ethical Behavior
• Code of ethics
• Ethical leadership
• Ethics training
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Ethical Leadership
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Ethics Training
Can ethics be taught?
Critics: value systems learned in youth.
Proponents: ethical problem solving increases
ethical behavior, moral development, awareness.
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3.4
Describe how the
workforce is
changing and its
impact on the way
organizations are
managed.
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The Changing Workforce
Diversity is visible in age, gender, race, physical
attributes, styles of dress, and personality type.
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Workplace Diversity
Workforce diversity
the ways in which people in an organization are
both different from and similar to one another.
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Types of Diversity
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Adapting to a Changing Workforce
• Work-life balance programs
• Contingent workforce
• Generational differences
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