VM online users guide
Do not go to this website until you have setup your VM by calling the VM server from your phone first.
1. In your browser go to http://voicemail.clemson.edu/
2. If you are using a computer off campus, you must access VPN.clemson.edu and then the site above.
You should see this on your screen:
3. Extension: Enter YOUR 7 digit phone number (this is also your extension number)
4. Password: Enter your password you set up.
5. If you would like it to remember your password click the remember password box
6. Click submit and you will see a page like below, but with your info:
7. On the Left hand side you will see a list of links: Voicemail, VmX locator, Settings, and Logout.
8. Voicemail Link:
When you initially log in you are in the Voicemail link. This link will show you all
your voicemail messages you can listen, download, and delete them here.
a. To delete the voicemails from here you will need to click the radio button to the left of the date of
the message. You will see a green check mark as an indication that it has been checked. Then click
Delete button.
b. To listen to the file on your pc you can either download the file or you can just listen to it, by
clicking either the download button or the play button.
c. Be sure To Click on the speaker Icon to listen, or the download Icon to download. The phone Icon
is not used at this time. If you click on it nothing will happen. See below:
9. VMX Locator Link: When you click on this link, you will go into the VMX locator page. This page is
used for changing your bailout number/numbers.
a. The bailout option is used when someone gets your voice mail and they want/need to talk with
someone. By pressing the 0 key, they will be transferred to the number you assign. When you
record your greeting, and you want to use this feature, please be sure to give the caller instructions
to press 0 to reach someone (e.g. You have reached Karen Smith and I am either on the phone or
away from my desk at the moment. Please leave me a detailed message, your name and number
and I will return your call as soon as possible. If you need immediate assistance, press 0 now.
Thank you! (the caller will then be transferred to the number you assigned)
b. There are 2 additional options you can have. If you are going to be away from your phone and
you wish to use the other options, you can have 2 other choices for your callers (e.g. You have
reached Karen Smith and I am unavailable at the moment. If this is an emergency and you need
to reach me, please press 1 now. If you wish to speak to Gail Raines, press 2 or leave your name
and number and I will return your call as soon as possible. (Then you could enter your cell phone
or your home number or any number you wish (not long distance) in option 1 and someone else’s
number in option 2 and the caller will be automatically transferred to that number.
c. To set this up, you have to enter a 9 first as this tells the voice mail system to dial out, next enter the
7 or 10 digit local number. If you are not sure if you have to enter a 7 or 10 digit number, pick up
your phone and try 7 first, otherwise you will need to enter 10 digits. THIS WILL NOT WORK
WITH AN AUTHORIZATION CODE. They must be local numbers.
d. Finally, click the update button to save your changes. As shown below:
10. Settings Link:
When you click this link you are in the VM settings page. Here you have many
options:
a. 1. Set the language on your web page. Default is English.
b. 2. Change your password, you have to enter it twice and password cannot be set to your phone
number and must be at least 4 digits (numeric digits only!).
c. 3. Turn email notification on/off.
d. 4. Set email notification on. This is where you can send a notification to your email address that
you have a voicemail in your VM box. Your VM by default set not to email you the notification,
you will need to set this up if you wish.
i. To Set up the Email Notification:
1. Click the check box (Email Notification
Enable)
2. Once you have checked the Enable box you can now enter your email address in the
"User"@clemson.edu
text field.( Email Notification To:
3. Click update to make the changes valid.
)
ii. If at any time you wish to turn this off, simply uncheck the (Email Notification
box.
e. If you make any changes be sure to click the “Update” button to save your changes.
Enable)
f. Below you can see the default settings:
11. When you are done please be sure and click the Logout button. It is located on the left hand side. This is
just for security reasons. See below:
12. If you have logged out correctly you should see the following page: