Master configuration error (RootDataDir mismatch)
This error is most commonly caused by a shortcut with an incorrect path in the “Target” field of the
SuccessWare shortcut properties. You will see the following error window:
The network path the
Master configuration is
currently set to.
The network path that is
set on the workstation
At this point, you have one of two options:
Option A) Click the “OK” button – This resets the network path for the Master Configuration to the path
Currently set on the workstation (changes it). If this option is selected, the remaining
workstations must log off SuccessWare. Then at each workstation, log back on. If the
“RootDataDir mismatch” error occurs; perform the steps outlined in Option B.
OR
Option B) <NOTE* Write down the Master Configuration path from the error window>
Click the “Cancel” button – This closes the Error window and brings you back to the desktop
of the workstation. From there you can open the Property settings of the SuccessWare
shortcut icon and change the “Target” field to match the path of the Master Configuration you
wrote down.
To change the Property settings of the SuccessWare shortcut icon on the workstation desktop perform
the following:
1)
2)
3)
4)
5)
Select the SuccessWare®21 icon on your desktop
Right-click on the icon
Select the ‘properties’ option from the popup menu.
Make the necessary changes to the “Target” field
Click “OK”
9276 Main St., Bldg 2  Clarence, New York 14031
Phone 716 565-2338  Fax 716 565-2328
www.successware21.com
Make the changes
here.
As always, SuccessWare is responding to your needs and requests. If you have any questions regarding
these instructions, or if this remedy does not resolve your situation, please call our office for further
assistance.
Thank You,
SuccessWare Technical Support
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