Increase Profits by Minimizing Telecommunications Expenses
January, 2010
Heather Pauls
President/Founder
T: (403) 456-2326, Ext # 1
F: (403) 775-0591
www.hpci.ca
Contents
 Mission Statement
 Business Overview
 HPCI Management
 Value Statements
 HPCI Responds to Most Frequent Objections
 Previous Client Examples
 HPCI Clients, and Results
 References
 Testimonials
 Logo Sample
www.hpci.ca
Mission Statement
“It is HPCI‟s primary purpose to work with corporate clients in all industry sectors to
assist them in an ongoing knowledgeable evaluation of their telecommunications
needs; to identify substantial near term and long-term cost saving opportunities, and
to capture those cost savings through effective contract negotiations with service
providers.
HPCI‟s current focus is on realizing substantial cost savings for our clients in the
Mobility Communications segment of their operations. Our fee for these services is set
on a contingency basis to ensure that no HPCI costs are incurred unless cost savings
are realized for the client organization.”
www.hpci.ca
Business Overview
Telecommunications represents a top‐line budgetary expense for business, and a
strategic area to be managed and controlled. Like our Clients, the Service Providers
are in business to make money. The unspoken reality that their revenues are
dependent upon our Clients‟ expenses, makes it virtually impossible to suggest that
they would be diligent in their support of reducing excessive costs.
HPCI knows that the telecommunications industry is a competitive market with
many providers and hundreds of plans. Inventive advertising campaigns are geared
toward new customers, not existing ones. Once a customer is signed to a new
contract, the telecommunication companies rely on customer indifference to
maintain them at their current profit levels while they continue to search for new
users.
What sets HPCI apart is our experience and commitment to ensure the Providers
refocus their attentions on RETAINING rather than OBTAINING a Client. We are
committed to each individual customer and to no particular provider. We can quickly
add value in terms of providing inventory control capabilities, invoice and billing
review, and contract negotiation support.
www.hpci.ca
The HPCI Management Team
Heather Pauls - President
HP Consulting was founded in 2007 by Heather Pauls; an industry insider
who spent over 16 years in telecommunications, sales and marketing. For
many years she was responsible for customer retention at one of Canada‟s
largest telecommunications providers, learning first-hand the lengths to
which providers will go to increase, maintain and retain their customer
base.
Although Heather‟s management skills are now required in various aspects
of our business, the initial passion that led her to begin the company still
drives her to serve her own array of clients, and to ensure the quality of
service provided by all account managers.
Jan Jolly – Vice President, Operations
The core of any business, regardless of its services, products or industry, is the operation of it.
Financial reporting, administrative process and the definition of business strategy are all
integral components contributing to a successful business.
Jan Jolly came on as a Partner in January of 2009, and has been instrumental in the
development of our corporate structure. Having spent years leading the operations side of
numerous businesses both locally and overseas, Jan is thrilled to be able to hit the ground
running while at the same time learning about the Telecommunications Industry.
Megan Merriam – Client Services Manager
Megan Merriam comes to HPCI equipped with several years of specialized
customer relations, sales and marketing experience and a terrific
understanding of what‟s required in order to both cultivate and nurture
beneficial client relationships.
Having recently graduated from a Business Administration Program, Megan
brings with her new ideas and a refreshing sense of enthusiasm.
www.hpci.ca
Value Statements
An HPCI Telecommunications Consultant can offer your company the following benefits:
 Protect the Client‟s interests – our revenue is dependent upon how much money is saved,
while the Service Provider‟s revenue is dependent upon how much is spent.
 Ensure billing is accurate, and provisioned properly. (All telecom providers have a poor track
record of invoicing businesses accurately).
 HPCI is your advocate to reclaim money that is rightfully yours, while ensuring continued, if not
better service and features from your chosen Provider.
 Identify the most cost‐effective cellular and long distance rate plans, services and options in
the market.
 We hold your mobility provider accountable, and focus our full attention on the management
of Client accounts, so our Clients can focus their full attention on their business.
 Critical analyses of at least 3 months of billing (Especially valuable for seasonal businesses).
 Identify the need for changes.
 Help to identify any abuse, misuse and/or fraud, and allow for an analysis of employee
productivity and true usage‐based allocation.
 Negotiate on behalf of the Client with telecommunications providers (TELUS, BELL, ROGERS)
 Protect Client resources by dealing with the telecom providers directly on their behalf.
 We have industry knowledge that ensures our Clients are always getting the best available options.
 All fees are contingency-based, providing a risk-free opportunity for the Client (40% of 1st year
projected savings – no savings means no invoice).
 Our Clients realize savings on average of 42% of their annual spend.
 Provide peace of mind that this aspect of Client‟s business is being managed by a professional.
 Provide continual support in the management of telecom expenses by participation in our
Ongoing Services Program ($5 per unit/per month).
www.hpci.ca
HPCI Responds to Most Frequent Objections
Even a risk-free opportunity like ours often results in certain critical questions
from our potential Clients. Listed below are those that we run into the most
frequently, along with our responses.

“We‟ve always done a pretty good job at managing our phone bills.” Bell, Rogers
and TELUS are in business to make money. We secure many options for
our clients that are never made public.
 “The place where we buy our phones takes pretty good care of our needs.” Your
dealer makes his money on activations and renewals, NOT by ensuring
your plans and features suit your needs.
 “We‟ve always had good service from our corporate rep. If there‟s
a problem, he fixes it. Plus, every time our contracts up he optimizes
our accounts so that we are not paying more than we need to be.” If you’re only
hearing from them when your contracts expire, how much are you
overspending the other 2.75 years of your contract? Most if not all
HPCI clients have corporate representation within their carrier (Bell,
TELUS or Rogers), or at the dealer level. Those individuals’ incomes are
dependant on how much money our clients spend. Our incomes are
dependant on how much they don’t spend.
www.hpci.ca
Actual Client Data
85 PCS Phones/Air-Cards – TELUS
Client I: Home Builder
Average Cost Reduction: 41%
Average Monthly Savings: $3,190.46
$9,000.00
$8,000.00
$7,000.00
$6,000.00
$5,000.00
$4,000.00
$3,000.00
$2,000.00
$1,000.00
$-
Average Costs Per
Month
64 PCS Phones – BELL
Client II: Oil & Gas
Average Cost Reduction: 40%
Average Monthly Savings: 1,702.85
$4,500.00
$4,000.00
$3,500.00
$3,000.00
$2,500.00
$2,000.00
$1,500.00
$1,000.00
$500.00
$-
www.hpci.ca
Average Costs Per
Month
Using Previous Example: Client II
Current Average Spending:
$51,085.50/Year OR
$4,257.13/Month
HPCI Suggested Average
Spending (based on quantified offers
$30,651.30/Year OR
$2,554.28/Month OR 40%
Cost Reduction
Savings for Client:
$20,434.20/Year OR
$1,702.85/Month OR 40%
Cost Reduction
Total Payable to HPCI:
$8,173.68
(Based on 3 month historical data gathered
from clients cellular invoices)
from Existing Provider(s) without change
in carrier, or usage)
www.hpci.ca
(4.8 months worth of savings off cellular
savings)
Example Con’t.
Payments to HPCI as follows
(Based on an account with 64 units):
 1st Invoice:
Upon presentation of suggested savings - $4,086.84*
(Implementation Begins)
 2nd and Final Invoice:
Upon Completion of Implementation and Accuracy Review - $4,086.84
(Client expectation should be 2–4 Billing cycles)
*Initial invoices will be based on the estimated first year savings as determined by the quantification
of Provider‟s best offer. The final invoice shall be based on verified average savings to date, projected
over the first year; adjusted +/- from the initial estimate and reflecting all payments made as of that
date.
www.hpci.ca
Our Results
Client Name
HPCI Average Cost Reduction
Percentage
Calgary Lock and Safe
52%
Beattie Homes
41%
Ultimate Renovations
39%
Action Health and Safety Services
43%
Smith Group Holdings
(Brooks Asphalt/ Smith Trucking)
44%
Ultra Construction
35%
Cobra Construction
43%
Willowbrook Homes
30%
Baxter‟s Welding
46%
Shane Homes
48%
Zapata Energy
48%
Kenroc Building Materials
30%
Moody‟s Equipment Rental
50%
Landmark Homes (Calgary)
www.hpci.ca
52%
References
The following clients have graciously consented to be contacted by any
media personnel in order to share about their individual experiences with
HPCI.
Shane Homes
Contact: Bruce Urquhart, IT Manager
Cell: 403.816.3283
Office: 403.536.2272
Email: [email protected]
Beattie Homes
Contact: Bob Daitch, IT Manager
Cell: 403.723.7618
Office: 403.252.0995
Email: [email protected]
Smith Group (Brooks Asphalt, Smith Trucking)
Contact: Eugene Foisey, Controller
Office: 403.362.4071
Email: [email protected]
www.hpci.ca
Testimonials
HPCI „s exceptional results continue to overwhelm our clients, which is illustrated by
their willingness to provide us with positive feedback and referrals. This is a small
sample with more available on our website: www.hpci.ca.
Underground Works
“I knew that our mobility costs were high, but had resigned myself to that just being the cost of doing
business. The idea that HPCI would assess our usage and needs and then negotiate suitable
modifications with our carrier without us having to pay anything other than a percentage of what they
were able to claw back, was just too good to pass up. Never in our wildest dreams could we have
imagined that the process would result in savings of almost 63% of our annual mobility budget! Even
after paying HPCI’s fees, we would have recouped enough to add another salary to our payroll.UGW
was thrilled with the performance of HPCI and I have been recommending them to any and all
businesses that I come across.” ~ Maynard Reimer –Operations Manager
Zapata Energy Corporation“…It became very clear very quickly that negotiating amazing savings (48%)
with our carrier was only half the battle; ensuring that it followed through with its commitments was
every bit as necessary. HPCI’s job wasn’t complete until they were positive that every one of the
negotiated items was provisioned properly. Only then did we receive our final bill…. I strongly
encourage others to enlist the services of HPCI.” ~ Shelley Luchuck–Accounting Department
Skyline Concrete Services Ltd.“In this economic climate it is more important than ever to ensure
expenses are monitored closely in order for a business to continue to prosper. Even though we had
recently negotiated savings with our provider, HPCI was able to save an additional 30% on our cellular
bills. I was astounded! We are completely satisfied with the service and professionalism offered by HPCI
and have already scheduled our first 6 month review.” ~ Kerry Brabant –Operations Manager
www.hpci.ca
Pantone Colour: Reflex Blue