GENERAL TERMS AND CONDITIONS OF TRANSPORT
TRANSPORT
TRAVEL TICKET AND VALIDITY OF PRICES:
 Your ticket must correspond to the journey taken.
 You should keep your ticket intact until the end of the journey:
you may be inspected at any time by an official officer.
 If you present an invalid travel ticket, you will be refused access to
the service.
 Buying tickets on board: Prepare your payment method (Carte
Bleue, Visa, American Express cards; cash: euros only).
 Buying tickets online: E-tickets are valid exclusively for the line
and type of ticket selected. They are not nominative. They are
valid for one year from the issue date. E-tickets can be presented
on white A4 paper without modifying the print size, in portrait
format (vertical). They can also be presented on an electronic
support (smartphone, tablet, etc.) provided the resolution is
sufficient to read the barcode (800 pixels minimum lengthwise). If
in any doubt, you should print out the document.
 Prices are fixed depending on the current economic conditions.
The carrier reserves the right to modify its prices at any time.
 Tickets cannot be exchanged or refunded: the carrier may not be
held responsible for any changes in schedule, postponed journeys,
delays or cancellations as regards other means of transport.
 Flying Blue Gold, Club 2000 and Platinum cards: these
provide free access on line no. 3 only, on presentation of the
physical card, which must be valid (individual nominative card).
 The staff of Air France and its subsidiaries and their
beneficiaries: these must comply with the admission procedure
to coaches laid down by Air France.
 Air France customers: those with connecting flights to French
overseas departments must have their travel ticket issued by Air
France with them.
SECURITY:
 Customers are responsible for their own safety. They must be
seated and have fastened their seat belts, on pain of a fine if
controlled by security forces. The carrier declines all responsibility
if seatbelts are not fastened.
 It is strictly forbidden to undo seatbelts and/or stand up
throughout the journey.
 It is strictly forbidden to speak to or distract the driver throughout
the journey.
PRIORITY ACCESS:
 Priority is given in coaches and at bus stops to people with
mobility difficulties: people with a disability card, those with
impaired sight, invalids without a card, pregnant women, people
with very young children, and elderly people.
 The seats in front of the coach are reserved for these customers.
SERVICE:
 Apart from those with priority access (see above paragraph), there
are no reserved seats on board the coaches.
 Passengers may only get on and alight at bus stops authorised by
the STIF (Syndicat des Transports d’Ile de France).
 Journeys within Paris and between the terminals at airports are
not authorised.
DELAYS:
 The carrier may not be held responsible for delays resulting from
congestion caused by traffic (crowded roads, not-at-fault
accidents, etc.), demonstrations, bad weather or in the event of
force majeure.
 The frequency, times and journey lengths of our services are given
for information only and may be modified without warning.
BULKY OBJECTS:
Large objects (windsurf and surf boards, skis, bicycles, etc.) can be
placed in the hold, provided there is enough space, at customers' risk.
The company declines all responsibility in the event of breakage, loss
or theft.
BABIES:
The carrier does not supply children's car seats. It is recommended
to provide your own. Otherwise the carrier's liability may not be
incurred.
ANIMALS:
 Small, non-dangerous pets (under 5 kg) are accepted if they are carried in
a closed box on the knees.
 Dangerous animals, including first or second category dogs, are not
accepted on board.
 Guide dogs for blind passengers are accepted on board.
 In any event, animals must not inconvenience the other passengers and/or
cause any trouble and/or soil the coach in any way. Animals are the
customers' responsibility.
ACCIDENTS ON BOARD THE COACH:
 Any accidents occurring on the coach must immediately be reported to the
driver so that they can be dealt with by the company.
 The fire brigade must be called in the event of physical injury.
PROHIBITIONS:
 In the coach, it is forbidden to: smoke; enter in a state of inebriation or
uncleanliness; soil or damage the material; spit in the vehicle; get on or
get off the vehicle outside the designated bus stops; inconvenience the
other passengers and/or the driver; activate or obstruct the system for
closing or opening the door; transport inflammable, dangerous or illicit
substances; sell; collect money; distribute tracts or posters without
authorisation; bring food and/or drink on board the vehicle.
 The use of mobile phones or any noisy or sound devices must be limited to
avoid inconveniencing the other passengers.
 Passengers are responsible for any damage caused to the vehicle or the
other
passengers
through
their
actions.
LOST OBJECTS:
 Customers are entirely responsible for the personal belongings they have
with them on board the coach.
 Any objects found on the coach or at the bus stops must be indicated to
the driver. With regard to the Vigipirate plan, any object left unattended
will be reported to the police and may be instantly destroyed.
LUGGAGE:
 The carrier is responsible for luggage placed in the hold. All luggage in the
hold must be identified by labels indicating passengers' name, a
telephone number where they can be reached and a valid postal or email
address.
 It is strongly recommended not to place valuable items in the hold. In any
event, the company may not be held liable for the loss or theft of valuable
objects placed in the hold (mobile phones, computers, tablets, jewellery,
money, and so on).
 The carrier reserves the right to refuse excessively heavy or bulky luggage,
and any it considers prejudicial to the safety of the transport.
 Theft of luggage in the hold: in all cases, compensation is limited to
€500 per unit of luggage, on presentation of the following documentation:
original invoice for the purchase of a lost suitcase; original purchase
invoices for the contents of the lost suitcase; original bus ticket dated the
day of the incident; a declaration of loss or theft to the competent police
authorities.
Luggage damaged in the hold and no longer usable: compensation
may not exceed €60 per luggage unit and the following documents must
be presented : original purchase invoice for the damaged suitcase; a photo
of the damaged luggage showing the damage; a repairs estimate provided
by a leather goods shop; the original bus ticket dated the day of the
incident
 Luggage exchanges: any luggage taken by mistake by a customer is their
responsibility. All the costs incurred by this date are payable by the
customer responsible.
 In the three cases mentioned above, customers must inform the driver or
the luggage handler immediately and confirm the incident in writing by
recorded letter with acknowledgement of receipt to the Customer Relations
Service accompanied by all supporting documents within three days of the
incident. In the absence of a complaint within the stipulated time frame, all
actions against the carrier will be inadmissible.
CLAIMS:
To be taken into account, all claims (apart from luggage claims) must be
submitted to the Customer Relations Service in writing within two weeks of
the incident accompanied by the original travel ticket and any other
supporting documents enabling its processing. In the absence of a
complaint within the stipulated time frame, all actions against the carrier will
be declared inadmissible.
Translation of general terms and conditions of transport available in French at:
http://www.lebusdirect.com/conditions-generales-transport
Le Bus Direct - Customer Relations Service
 : Rue de Paris – Lieu-dit La Maladrerie - 77990 LE MESNIL AMELOT
 : 0 810 812 001 - @ : [email protected]
Update of 24/02/17