Performance ReportJuly 2016 Date: 12 August 2016 Version: 0f Purpose and Summary of Document: The purpose of this report is to provide an update on Public Health Wales’ performance, including against the: public health indicators within the NHS Wales Delivery Framework key service indicators An overview of performance indicators, including those that relate to public health within the NHS Delivery Framework, is provided within our July dashboard (see page 3). The dashboard provides a summary of progress against our key performance indicators reported for this period and includes the latest available performance information. The arrows in the table indicate the change from the previous period, where applicable. Targets stated in the dashboard are the agreed performance trajectories within the Integrated Medium Term Plan. The full performance dashboard can be found in appendix 1. Further service level detail is provided in pages 5 – 14 and includes current performance, including a high level summary of the actions that we are taking to improve where required. Date: 12/08/16 Version: 0f Page: 1 of 16 Overview of performance This report (July 2016) includes updates against 35 of Public Health Wales’ performance indicators (these are marked in blue on the dashboard). 26 of these indicators are green, 2 amber and 5 are red (2 are not RAG rated due to nature of the indicator). Like for like comparisons with the last available month/quarter show: reds remain at 5 ambers have decreased from 5 to 1 Greens have increased from 9 to 13 The majority of our Screening programmes continue to show improvements in performance. For Breast Test Wales, normal results sent within 2 weeks continue to remain above target at 98%. However, the number of assessments given within 3 weeks has decreased from 90% to 72% and is below standard. This is due to medical staffing issues in the West Wales region of the service. Cervical screening is showing an increase from 87% to 92% in laboratory turnaround times. This reflects an ongoing trend of improved performance over the past 4 months. Waiting times from sample being taken to test results being sent is above target for the sixth consecutive month and waiting times for colposcopy appointments also remain above target at 97%. Bowel screening has shown further significant improvement in performance in relation to waiting times for screening test results (from 48% in May to 100% in July). LIMS implementation has now settled and staffing required to maintain data entry has reduced, which has led to an increase in performance. Waiting times for colonoscopy which has also seen a significant increase from 74% in May to 91% in June and is achieving the standard for the first time since February. Newborn Hearing screening programme continues to exceed the national standard for babies who complete screening within 4 weeks. Coverage has increased for the 4th consecutive month and remains above target. However, babies completing the assessment procedure by 3 months of age has fallen below standard for the first time since November 2015 (81% in July). Microbiology achieved the majority of its targets for quarter 1. Bacteriology turnaround time compliance was slight under the target at 94% and the data is currently being reviewed to identify any data outliers and actions will be implemented as required. The National Exercise Referral Scheme achieved all its targets in quarter 1. There were 7,215 referrals to the service of which over 50% took up a place on the scheme. Our sickness absence rate for the rolling 12 month period (July 2015 to June 2016) reduced from 3.84% to 3.79%, although is still above the Welsh Government target of 3.25%. However, the monthly figure for July 2016 was 3.24%. C diff rates have decreased from 41.6 in June to 32.29 in July, while there has been a slight increase in rates for staph aureus bacterameis from 25.5 to 25.8 over the same period. Both remain above the performance trajectory for July 2016 and as a result support has been offered to health boards. Stop Smoking Wales’ performance for number of clients that became treated reduced from 552 smokers in May to 510 in June and did not meet the monthly target. This is due to insufficient numbers contacting Stop Smoking Wales for advice and support to quit and several posts within the service being vacant. However, our target for waiting times for appointment (14) has decreased from the previous month and is currently at 7 days. Date: 12/08/16 Version: 0f Page: 2 of 16 Performance dashboard July 2016 The performance dashboard includes the latest available performance information. Further detail on specific service performance is provided within subsequent sections of this report. Performance Updates - July 20163 1 Targets 95% 70% 98.3% 90.2% 98.3% 72.8% 90% Jun-16 87.0% Jul-16 92.1% 92% 93.4% 96.4% 95% 96.5% Not available Jun-16 93.4% 91.3% Jun-16 93.1% Jul-16 99.7% Bowel Screening Wales (page 7) Waiting time for screening test results Waiting time for colonoscopy 95% 95% Abdominal Aortic Aneurysm Screening Wales (page 8) Surveillance uptake Latest Status Jul-16 Cervical Screening Wales (page 6) Laboratory turnaround time for gynae cytology test results (3 weeks) Waiting time from sample being taken to screening test result being sent (4 weeks) Waiting time for colposcopy appointment (all CSW direct referrals with abnormal cytology) Time Frame Jun-16 Breast Test Wales (page 5) Normal results sent within 2 weeks of scan Assessment invitations given within 3 weeks of screen Improvement from previous period Reduction from previous period Unchanged from previous period 90% Not available Jul-16 Not available Newborn Hearing Screening Wales (page 9) % of babies who complete programme (within 4 weeks) Babies completing assessment procedure (by three months of age) 98% 95% Newborn Bloodspot Screening (page 10) Newborn bloodspot screening coverage (newborn babies) 94.5% Stop Smoking Wales (page 11) No. of clients that became a treated smokers Average waiting time for an appointment in this month (days) National Exercise Referral Scheme Take up Number Number Number Number of of of of 16 week consultations 52 week consultations referrals 1st consultations Date: 12/08/16 Version: 0f 817 14 Q1 Target 3246 1623 811 5796 4057 98.7% 90.6% Jun-16 94.6% Not available Jun-16 Jul-16 510 7 Q1 3949 2172 1052 7215 4588 Not available Page: 3 of 16 81.4% Jul-16 95.5% Not available Q2 Not available Microbiology CPA accreditation status and move to ISO 15189 (Microbiology) EQA performance (Bacteriology) EQA performance (Virology) EQA performance (Specialist and reference units) EQA performance (Food, Water and Environmental Laboratories) Turnaround time compliance (Bacteriology) Turnaround time compliance (Virology) Turnaround time compliance (Specialist and reference units) Turnaround time compliance (Food, Water and Environmental Labs) Turnaround time compliance urgent samples (bacteriology/virology)Annual Non processed samples (Bacteriology) Non processed samples (Virology) Non processed samples (Specialist and Reference Units) Q1 target Accredited 95% 95% 95% 90% 95% 95% 95% 95% <=1.5% <=1.9% <=0.3% Not available4 29.3 20.9 N/A 100% Concerns and Complaints Number of written concerns/complaints received Written concerns/complaints responded to within target timescales N/A 100% Performance Appraisal % of medical staff performance appraisal (last 15 months) 100% Sickness absence rate (page 13) Sickness absence rate (rolling 12 month period) 3.25% Status Not available Reported annually Incidents Number of SUIs reported SUI investigations completed within the timescales Q2 95% Healthcare Associated Infections 2 (page 12) Clostrium difficile rate (per 100,000 population) Staph aureus bacteraemis rate (per 100,000 population) Q1 Accredited 99.0% 99% 100% 98.0% 94.0% 98.0% 98.0% 98.0% Jun-16 41.6 25.5 Jun-16 1 100% Jul-16 32.29 25.83 Jul-16 1 100% Jun-16 4 100% Jun-16 Jul-16 3 100% Jul-16 100% Jun 15May 16 3.84% 100% Jul 15Jun 16 3.79% N/A N/A 1. Data reported against 2016/17 targets or, where a performance trajectory has been agreed to facilitate reaching the target, the Q1 trajectory has been used as defined within the IMTP 2016-2019 2. Performance figures reported against a monthly decreasing trajectory for C.Difficle and S.aureus bacteramia to attain the required national target rates of 28 per 100000 for C.Difficile and 20 per 100000 for Staph aureus bacteraemia from October 2016 to March 2017. 3. Previous month’s data for Cervical Screening, Bowel Screening and Healthcare Associated Infections has been validated and changes refelected in the dashboard. 4. Issue collecting workload figures. Unable to determine percentage of non processed samples.Meeting arranged with business manager and Head of Operations Date: 12/08/16 Version: 0f Page: 4 of 16 Breast Test Wales Breast Test Wales: Assessment invitations given within 3 weeks of screen Breast Test Wales: Normal results sent within 2 weeks of screen 100.00% 100.0% 80.00% 80.0% 60.00% 60.0% 40.00% 40.0% 20.00% 20.0% Jul-16 Jun-16 May-16 Apr-16 Mar-16 Feb-16 Jan-16 Dec-15 Nov-15 Oct-15 Sep-15 Aug-15 0.00% 0.0% Standard Standard Summary of Performance Normal test results sent within two weeks of scan remains above target at 98.3%. However, assessment invitations given within three weeks of scan have reduced from 90.2% in June to 72.8% in July and is now below the standard. This is due medical staffing issues (vacancy, annual leave and sickness) within the West Wales region of the service, which locally achieved a figure of 38% seen within 3 weeks of screen. Actions to improve areas of underperformance Cross cover to reduce clinic cancellations – A breast clinician was paid additional sessions to cover short notice sick leave to prevent late clinic cancellation. An additional Breast Clinician and advanced practice Radiographer is being trained to further support the service Service users are backfilled into cancellation slots where sufficient notice is given, to ensure clinics run at maximum capacity. An additional ultrasound machine has been deployed to increase clinic throughput and support workforce training Result consultations within assessment clinics are being reduced and moved to other dates / times to ensure the maximum amount of new patient slots are available. A proposal is being developed to address capacity issues on the Wrexham Assessment Centre site Date: 12/08/16 Version: 0f Page: 5 of 16 Cervical Screening Wales 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Cervical Screening Wales: Laboratory turnaround time for gynaecological cytology test results - 3 weeks 2015 2016 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Standard Cervical Screening Wales: Waiting time from sample being taken to screening test result being sent - 4 weeks 2015 2016 Standard Summary of Performance Laboratory turnaround times for gynae cytology test results has improved from 87% (June) to 92.1% in July and is exceeding the agreed performance trajectory. It must be noted that, due to the nature of the service, 100% compliance with the standard cannot be achieved. Waiting times for sample being taken to screening test results being sent has increased from 93% in June to 96% in July and is exceeding the Public Health Wales trajectory for 2016/17 and the national standard. Waiting times for colposcopy appointment are above target at 97%. Actions to improve areas of underperformance Laboratories across Wales are using locum staff and outsourcing work as required The Magden Park laboratory has three additionally qualified staff members (1 additional post, and 2 recently qualified trainees), increasing in-house capacity Magden has taken additional work from North Wales laboratory to clear a backlog associated with introduction LIMS and HPV triage Planning session for further implementation of HPV (Pilot and full primary screening) scheduled for August 2016 Date: 12/08/16 Version: 0f Page: 6 of 16 Bowel Screening Wales Bowel Screening Wales: Waiting time for screening test results 100.0% 100.0% 80.0% 80.0% 60.0% Bowel Screening Wales: Waiting time for colonoscopy within 4 weeks of booking appointment 60.0% 40.0% 40.0% 20.0% 20.0% 0.0% 0.0% 2015 2016 2015 2016 Summary of Performance Waiting times for test results have increased from 93% in June to 100% in July and is exceeding the target for the first time in 5 months. Waiting times for colonoscopy have shown a significant increase from 74% in May to 91% in June and is also now exceeding the standard for the first time since February 2016. Actions to improve areas of underperformance Although the targets have been achieved it is anticipated that list cancellations will rise over the summer months resulting in lengthening waits in several Health Boards The Bowels Screening Wales team continue to work with health boards to put plans in place to address the number of required appointments over the forthcoming months. A regional service covering Abertawe Bro Morgannwg and Hywel Dda has been agreed in principle and a proposal is currently being developed for consultation with both health boards Issues remain in Betsi Cadwaladr and Aneurin Bevan with a service review meetings planned with the Director of Screening to address issues. Date: 12/08/16 Version: 0f Page: 7 of 16 Abdominal Aortic Aneurysm Abdominal Aortic Aneurysm: Surveillance Uptake 100.0% 80.0% 60.0% 40.0% 20.0% 0.0% 2015 2016 2016/17 Target Summary of Performance Surveillance uptake remains above target at 93% in May. Actions to improve areas of underperformance N/A Date: 12/08/16 Version: 0f Page: 8 of 16 Newborn Hearing Screening Percentage of babies who complete screening within 4 weeks Percentage of babies completing the assessment proecedure by 3 months of age 100.00% 100.00% 80.00% 80.00% 60.00% 60.00% 40.00% 40.00% 20.00% 20.00% 0.00% 0.00% 2016/17 Target 2016/17 Target Summary of Performance Performance continues to exceed targets for per cent of babies who complete programme within 4 weeks (99%) The number of babies completing the assessment procedure has decreased from the previous reporting period to 81% in July from 91% in June. This relates to the late booking of two babies in Wales by 2-3 days. Actions to improve areas of underperformance Programme coordinators are monitoring these referrals and follow up with the audiology departments on a case by case basis. Date: 12/08/16 Version: 0f Page: 9 of 16 Newborn Bloodspot Screening Newborn Bloodspot Screening: Coverage. (PHW trajectory Q1 & Q2 = 94.5%) 100.00% 80.00% 60.00% 40.00% 20.00% 0.00% 2016/17 Target Summary of Performance Screening coverage has increased to 96% in July from 95% in June and is exceeding the standard. This corresponds with the increase in avoidable repeat rates during the period which have also increased from 93% in June to 95% in July. It is anticipated when these improve there will be a corresponding improvement in the coverage figures. Actions to improve areas of underperformance N/A Date: 12/08/16 Version: 0f Page: 10 of 16 Stop Smoking Wales Monthly total of clients that became a treated smoker - all 2,200 Wales Average waiting time for an appointment in this month (days) 2,000 1,800 1,600 1,400 1,200 1,000 800 600 400 200 0 Monthly Total Average waiting times (days) Jun-16 May-16 Apr-16 Mar-16 Feb-16 Jan-16 Dec-15 Nov-15 Oct-15 Sep-15 Aug-15 16 14 12 10 8 6 4 2 0 Target (days) Summary of Performance Figures for the number of clients that became a treated smoker are below target with 510 clients that were treated. This is due to insufficient numbers contacting Stop Smoking Wales for advice and support to quit and several posts within the service have become vacant, alongside long term sickness. This has resulted in a number of clinics having limited bank cover and increased use of telephone support as an interim measure. The average waiting time for an appointment continues to be achieved and is below target at 7 days(14 days) Actions to improve areas of underperformance Development sessions are being held for advisors looking at case studies and ways of developing skills to retain clients at sessions Senior Advisors are targeting clinics which are quiet, including: engaging with Communities First teams to support cessation work, liaising with the workplace health teams and working with health boards to support Making Every Contact Count and other ongoing projects. Work is ongoing to attend cluster group meetings to promote streamlined referral to service. Work is ongoing in ABMU health board to ensure that maternity referrals are automatically generated using Myrddin. Promotion work by the Healthy Living Advisors continues, with attendance at a range of community events and via leafleting Engagement work with several workplaces resulted in new work place groups being established. Date: 12/08/16 Version: 0f Page: 11 of 16 Healthcare Associated Infections Clostridium difficile rate per 100k population (all Wales) Staph aureus rate per 100k population (all Wales) 50 30 25 40 20 30 15 20 10 10 5 Jul-16 Jun-16 May-16 Apr-16 Mar-16 Feb-16 Jan-16 Dec-15 Nov-15 Oct-15 Aug-15 Sep-15 0 0 National Target. New target agreed with Welsh Government from 01/10/2016 to 31/03/2017. National Target. New target agreed with Welsh Government from 01/10/2016 to 31/03/2017. Summary of Performance C. difficile rates have decreased from 41.6 in June to 32.3 in July 2016, while S. aureus rates have increased slightly from 25.5 in June to 25.8 in July. As a result, both are above the agreed performance trajectory for July 2016. Actions to improve areas of underperformance Work continues with health boards in specific areas, including: support with strategy development, data analysis and advice and assistance in the case of increased incidence or outbreak. As part of implementation of the antimicrobial delivery plan, formal reviews of local health board implementation plans are being organised to inform partnership working to improve infection prevention and control and reduce inappropriate prescribing. The overarching Aseptic Non-Touch Technique Steering Group will meet in August and highlight the need for embedding the technique outside of IV care scenarios. The report on the audit of MRSA admission screening has been distributed to health boards and Welsh Government providing recommendations for Public Health Wales and health boards to identify high risk patients at admission. WHAIP have been exploring with the Drug and Alcohol Team possible interventions around skin disinfection in needle exchange packs; MSSA bacteraemia in IV drug users has been identified as an issue in a number of health boards. Date: 12/08/16 Version: 0f Page: 12 of 16 Sickness Absence 5.00% 4.50% 4.00% 3.50% 3.00% 2.50% 2.00% 1.50% 1.00% 0.50% 0.00% Sickness Absence Rate (rolling 12 months) Summary of Performance Our sickness absence rate for the rolling 12 month period (July 2015 to June 2016) reduced from 3.84% to 3.79%, although is still above the Welsh Government target of 3.25%. However, the monthly figure for July 2016 was 3.24%. Actions to improve areas of underperformance A 1st draft of the Trust’s refreshed Sickness Action Plan has been completed, as well as local level plans to address specific issues. This will be finalised by end of September 2016. Sickness audits in hotspot areas have now been concluded. Sickness Management Panels are being held with these areas to work through the findings, which will result in management action being taken. Support continues to be provided for complex long term sickness cases, or persistent cases of short term sickness, with a view to reaching a suitable conclusion to each case. Date: 12/08/16 Version: 0f Page: 13 of 16 Appendix 1- Full Performance Dashboard Monthly NHS Delivery Framework Target Jun-16 Jul-16 Quarterly Status % smoking population treated by Stop Smoking Wales All Wales uptake of all scheduled vaccinations at age 4 Influenza vaccination uptake among the over 65s Influenza vaccination uptake among the under 65s in high risk groups Influenza vaccination uptake among pregnant women 1 Target (Q4) 2.80% Target 95.0% Target Q4 (15/16) 1.57% Q4 86.2% Not available 23-Mar-16 06-Apr-16 Q1 Q4 Status Status Not available Status Not reported monthly Only reported during influenza season Influenza vaccination uptake among healthcare workers Clostrium difficile rate (per 100,000 population) Staph aureus bacteraemis rate (per 100,000 population) Target2 31.5 22.4 Target Sickness absence rate (rolling 12 month period) 3.25% Jun-16 41.6 25.5 Jun 15May16 Jul-16 32.29 25.83 Jul 15June 16 Status 3.84% 3.79% Status Target No. of clients that became a treated smokers % of treated smokers who are carbon monoxide validated as successful % of treated smokers who have a carbon monoxide reading at 4 weeks Average waiting time for an appointment in this month (days) % of treated smokers that Quit smoking at 4 weeks (Self Reported) 52 week success rate of four week quitters Target Jun-16 Jul-16 668 510 Not available Q1 Target (Q1) Q3 Q4 Quarterly Status Not reported monthly Target (Q4) Q4 (15/16) Q1 4696 2033 Not available >=40% 45.9% Not available 14 Not available 7 Not reported monthly Not reported monthly >=50% >=15% Jun-16 Jul-16 Not reported quarterly Not available 59.2% Not available 22.3% Quarterly Status Target (annual) Q1 Q1-2 65 25 Not available Smoking Prevention Programme Not reported monthly Healthy Working Wales Date: 12/08/16 Status To be reported from Q1 2016/17 Target Organisations completing a CHS mock assessment Private sector organisations completing a mock assessment Organisations completing a full assessment Private sector organisations completing a full assessment Organisations achieving a Small Workplace Health Award Number of Workboost interventions delivered Status Not reported quarterly Monthly Number of secondary schools targeted Status Not reported quarterly Monthly Stop Smoking Wales Q4 Not available4 Not reported monthly Version: 0f Page: 14 of 16 Status Monthly Target Jun-16 Jul-16 Quarterly Status Target Q1 Q1-2 200(annual) 30 (annual) Target (Q1) 3246 1623 811 5796 4057 83 17 Not available Q1 Q2 3949 2172 1052 7215 4588 Not available Target (Q4) 72.0% 95.0% 80.0% 90.0% Q4 (15/16) 73.1% 97.1% 66.9% 81.8% 80.0% 100.0% 77.8% 82.5% 100.0% 87.6% 90.0% 98.5% 55.0% 95.0% 95.0% 51.2% 97.7% 95.5% Not available Status Welsh Network of Healthy School Schools achieving level 1 - 5 award Schools undertaking National Quality Award Not reported monthly National Exercise Referral Scheme Take up Number Number Number Number of of of of 16 week consultations 52 week consultations referrals 1st consultations Not reported monthly Monthly Target Breast Test Wales Uptake Normal results sent within 2 weeks of scan Assessment invitations given within 3 weeks of screen % women invited within 36 months previous screen 3 90% 70% Jun-16 Jul-16 Not reported monthly 98.3% 98.3% 90.2% 72.8% Not reported monthly Status Quarterly Status Q1 Status Not available Cervical Screening Wales Coverage Laboratory turnaround time for gynae cytology test results (3 weeks) Waiting time from sample being taken to screening test result being sent (4 weeks) Waiting time for colposcopy appointment (all CSW direct referrals with abnormal cytology) 90% Not reported monthly 87.0% 92.1% 92% 93.4% 96.4% 95% 96.5% Not available Not available Bowel Screening Wales Coverage Waiting time for screening test results Waiting time for colonoscopy 95% 95% Not reported monthly 93.4% 99.7% Not available 91.3% Uptake Surveillance uptake 90% Not reported monthly Not available 93.1% 76.0% 90.0% 67.4% 91.6% Not available 98% 95% Not reported monthly Not reported monthly Not available 98.7% 87.9% 81.4% 100.0% 99.4% 98.9% 93.8% Not available 99.0% 99.0% 90.0% 80.0% 94.5% Not reported monthly 94.6% 95.5% Abdominal Aortic Aneurysm Screening Wales Newborn Hearing Screening Wales % offered screening % entering screening programme % of babies who complete programme (within 4 weeks) Babies completing assessment procedure (by three months of age) Newborn Bloodspot Screening Newborn bloodspot screening completeness of offer (all babies) Newborn bloodspot screening coverage (newborn babies) Date: 12/08/16 Version: 0f To be reported from Q1 2016/17 Page: 15 of 16 Monthly Microbiology Target Jun-16 Jul-16 Quarterly Status CPA accreditation status and move to ISO 15189 (Microbiology) Target (Q1) Q2 Status Accredited Accredited EQA performance (Bacteriology) EQA performance (Virology) EQA performance (Specialist and reference units) EQA performance (Food, Water and Environmental Laboratories) Turnaround time compliance (Bacteriology) Turnaround time compliance (Virology) Turnaround time compliance (Specialist and reference units) Not reported monthly Turnaround time compliance (Food, Water and Environmental Labs) 95% 95% 95% 90% 95% 95% 95% 99.0% 99% 100% 98.0% 94.0% 98.0% 98.0% 95% 98.0% Turnaround time compliance urgent samples (bacteriology/virology)Annual Non processed samples (Bacteriology) Non processed samples (Virology) <=1.5% <=1.9% Non processed samples (Specialist and Reference Units) <=0.3% 95% Not available Reported annually Not available5 Target Jun-16 Jul-16 Status Target (Q1) Q4 (15/16) Q1 Status N/A 100% 1 100% 1 100% N/A N/A 100% 0 100% 2 100% N/A N/A 100% 4 100% 3 100% N/A N/A 100% 13 100.0% 13 85.0% N/A Target Jun-16 Jul-16 Status Target (Q1) Q4 (15/16) Q1 Status 100% 100% 100% 100% 100% 100% N/A Incidents Number of SUIs reported SUI investigations completed within the timescales Q1 Concerns and Complaints Number of written concerns/complaints received Written concerns/complaints responded to within target timescales Performance Appraisal % of medical staff performance appraisal (last 15 months) 1. These figures for uptake of influenza vaccine in pregnant women are a snapshot of coverage in women who are currently pregnant. Automated measuring of immunisation uptake in women who are pregnant during the influenza season is difficult due to number of reasons, including the number and variable use of Read codes that can be used to identify pregnant women and timeliness in removing these Read codes following birth or loss of pregnancy. For these reasons, data for pregnant women presented here is an indicator of uptake in women who are pregnant at this point during the season. The figures should be interpreted with caution. 2. Performance figures reported against a monthly decreasing trajectory for C.Difficle and S.aureus bacteramia to attain the required national target rates of 28 per 100000 for C.Difficile and 20 per 100000 for Staph aureus bacteraemia from October 2016 to March 2017. 3. Data reported against 2016/17 targets or, where a performance trajectory has been agreed to facilitate reaching the target, the Q1 trajectory has been used as defined within the IMTP 2016-2019 4. Programme has received confirmation in Quarter 1 that funding for a further year has been agreed. Public Health Wales is in dialogue with Welsh Government to agree Performance Targets. It is anticipated that this will be concluded by October 2016 5. Issue collecting workload figures. Unable to determine percentage of non processed samples.Meeting arranged with business manager and Head of Operations Date: 12/08/16 Version: 0f Page: 16 of 16
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