NIGHT
MANAGER
An Associate can make
cross-functional moves as a
Department Manager,
starting in one department
and then moving to another
area of the store.
FULL/
PART-TIME/
LEAD
ASSOCIATE
As an integral part of the GIANT/MARTIN’S team, you play an important
role in our growing business and we want to see you grow, too. You
work hard to improve the shopping experience for your community and
neighbors, so we want to support you the way you’ve supported us.
Come grow your career with GIANT/MARTIN’S as we work toward our
goal of becoming a great company; take a look at what’s in store
for you!
You have the power to create your path.
We want to give you the information you need to take that next step. Speak
with your manager about development opportunities that could help you
grow into the career path that interests you. Follow this guide to learn about
key roles and potential career options at GIANT/MARTIN’S. The road map
enclosed shows some of the core roles in your functional area and some
cross-functional positions that are possible moves on your career path.
See a role or path that interests you?
Create a plan for your next move by understanding the skills and experience
you’ll need to get there. Speak to your manager and find out what can you do
now to learn the required skills and development opportunities that will help
prepare you for that next step.
STORE OPERATIONS
NONPERISHABLE
MANAGER
+
CUSTOMER
OPERATIONS
MANAGER
DEPARTMENT
MANAGER
A Store Manager may
be assigned to a special
project as a development
opportunity.
ASSISTANT
STORE
MANAGER
MERCHANDISING
MANAGER
HUMAN
RESOURCES
DIRECTOR
HUMAN
RESOURCES
Associate Name:
Division/Store #: Current Role: Time in Position: From the Assistant Store
Manager or District Specialist
role, an Associate can make
several cross-functional
moves.
STORE
MANAGER
DISTRICT
DIRECTOR
Career Interests:
Short term (0-36 months):
Long term (3-5 years):
SPECIALIST
SALES &
MERCHANDISING
DIRECTOR
SALES &
MERCHANDISING
MANAGER
CENTER
STORE
Did you know that development is
often based on:
70%
Your Career Path Plans:
Target Role:
❑ Core Roles
Meet Pam Rambo!
Full/Part-time/Lead Associate
™ Store Employee Associate
This role is the front line to our customers and makes
a difference in the lives of each person who shops in
our stores.
Role Requirements: Full-time/Part-time/Lead
Associates engage customers and provide a
service-oriented shopping experience. They are
knowledgeable about products and ensure that
product displays are of the best quality and freshness.
They drive operational excellence through knowledge
of back room standards and food safety guidelines,
as well as the ordering process and pricing policies.
Education: High School Diploma
Experience: Prior supermarket retail experience
(Full-time Clerk) or equivalent
Knowledge and Skills: Knowledgeable about
industry and respective department(s); passion
for the business; self-motivated and sales driven;
customer service oriented
Competencies: Building and sustaining
relationships; Delivering results; Team working
Career Path:
™ Floral Associate
™ Part-time Bakery Associate
Success Story: As Store Employee Associate (SEA),
I am the face of the company—the first person the
applicant or new Associate meets. I’m considered the
“Mom” of the store because I take care of everyone,
assisting or helping wherever I can. The best part of
my job is when I get to make a job offer: seeing the
happy face of someone who just got their first job or
someone who really needed work is so rewarding
to me.
If you’re interested in becoming a SEA with GIANT,
understand that organization is key. I recommend you
set up an effective filing system, learn to take great
notes and brush up on your multi-tasking skills.
Department Manager
This role oversees all Associates within a department
(number can vary based on department size).
Role Requirements: Department Managers own the
operational excellence of their specific department.
They develop Associates through coaching and
training. Department Managers drive their teams to
be knowledgeable about the products and promotions
in their area, and assist them in being helpful and
customer service oriented. Departments may include:
Grocery, Health & Beauty Care, General Merchandise,
Bakery, Meat, Seafood, Deli, Floral and Produce.
Education: High school diploma
Experience: Prior supermarket retail experience
(Full-time Clerk) or equivalent
Knowledge and Skills: Training and coaching;
knowledgeable about industry and respective
department(s); passion for the business; ability to
handle multiple projects on time sensitive schedules;
self-motivated and sales driven; customer
service oriented
Competencies: Creating alignment; Delivering
results; Team working; Leading
Meet Kristie Morris!
Career Path:
™ Deli Manager
™ Assistant Deli Manager
™ Full-time Associate
™ Deli Associate
™ Bagger/Cashier
Success Story: I started working for GIANT/
MARTIN’S as a bagger and worked my way up to a
manager position. This company really is committed
to helping Associates succeed. My favorite part of the
job is building relationships with customers and other
Associates. As a manager, I have developed some
great Associates with coaching and follow up. I enjoy
working side by side with my team and showing that
it takes everyone to achieve our goals. We have no
limits to what we can do if we work together as
a team.
Find a job you have passion for and be willing to work
hard. Once you set a goal and know the job you want,
there are plenty of people here to support you and
help you get there.
DOH:
Use this worksheet as a tool when sitting with your manager to help plan for your next career move. Create your
own custom path based on your interests. Keep this worksheet as your guide and track your progress as you move
towards your next opportunity.
An Associate must work as
a Non-Perishable Manager
and a Customer Operations
Manager before moving
into an Assistant Store
Manager role.
This is just a sample of
the possible roles and career
paths that are available.
Career Worksheet
DIVISION
SUPPORT
Customer Operations Manager
This role oversees all Associates within the store (number
can vary per store size) at various time throughout
the week.
Role Requirements: Customer Operations Managers
develop and maintain best in class customer relations
by providing friendly and helpful service when handling
customer inquiries and complaints. They help build
bench strength in the store by driving talent management
activities including associate selection, orientation, training
and development, performance management, counseling
and recognition programs. Customer Operations Managers
lead special store level projects as assigned, monitor
the performance of the Service Department to ensure
standards are met, and oversee the payroll process, store
records and file maintenance. They support total store
management responsibilities as required in absence of the
Store Manager and/or Assistant Store Manager.
Education: High school diploma; some college preferred
Experience: Previous retail management experience in
the areas of Front End and Cash Office, and Customer
Service preferred
Knowledge and Skills: Computer Register Systems,
Bookkeeping, Payroll, Cash Management Systems Labor
Controls, Scheduling Systems and Personal Computer
Competencies: Teamwork, Delivering Results, Creating
Alignment, Leading
Meet Veronica Augustine!
Career Path:
™ Customer Operations Manager
™ Relief Manager
™ Natural/Organic Lead
™ Cashier/Service Desk Associate
Success Story: In my role as Customer Operations
Manager, I’m not just taking care of my customers,
I’m taking care of my Associates both professionally
and personally. I am proud to work for a company
that is invested in the actual community where
we live and work and I get so tickled when our
customers and neighbors recognize us outside of
work. It’s because we really do make a difference!
My advice for Associates looking to advance their
careers: work hard and help out in other areas of
the store when they are in need. Gaining experience
in various areas of the store will make you a more
knowledgeable and balanced leader when you
become a member of the management team.
Store Manager
This roles oversees all Associates within a store
(number can vary based on store size).
Role Requirements: Store Managers drive the overall
success of the store. They have an entrepreneurial
spirit and are innovative in achieving their financial
goals. They develop winning teams by inspiring
friendly and helpful customer service, boosting a
sense of pride and camaraderie among Associates
and encouraging them to be ambassadors of the
business. Store Managers offer coaching and support
in the development of team members. They empower
department leaders to deliver on business initiatives
and make a difference to their customers.
Education: High school diploma; Bachelor’s degree
(preferred)
Experience: Previous supermarket retail experience or
relevant transferable experience
Knowledge and Skills: Communication skills;
demonstrate credibility; knowledgeable about industry
and respective dept(s); training and coaching;
decisive/problem solver; financial acumen; passion for
the business; ability to handle multiple projects on time
sensitive schedules; self-motivated and sales driven
Competencies: Team working; Delivering results;
creating alignment; Leading
Meet Spence McClaind!
Training (On the job training and classroom training)
Career Path:
❑ ™ Store Manager
™ Assistant Store Manager
❑ ™ Customer Operations Manager
❑ Success Story: In the time that I’ve worked for
GIANT/MARTIN’S, I can honestly say that training is
extremely important to this company, as is making
sure the service we provide gets better every day.
My favorite part of the job is developing Associates.
Since I have been a trainer at every level of store
operations I have had a hand in developing Associates
to advance to Assistant and Department Managers as
well as leads within our stores. For many Associates
this may be their first work experience, so it is my job
to help prepare them for their future career.
I firmly believe that with GIANT/MARTIN’S you can
advance as far as you want. When you know the job
you want, just talk to your manager about how you
can get there!
> Cross-functional job rotation
> Challenging new assignments that
provide key leadership lessons and
opportunities to grow
70%
20%
❑ ™ Non Perishable Manager
™ Night Manager
On the job
training
Coaching, networking and
mentoring experience:
❑ ❑ Assessments:
❑ ❑ Other:
10%
20%
Coaching, networking
and mentoring
> Establish a developmental relationship with
other colleagues in the role you aspire to
achieve (e.g. mentor)
> Regular coaching & feedback from supervisor
10% Classroom
training
> Training programs, workshops,
e-learning courses, etc.
❑ Resources: Associate Modular Training (AMT), Training Catalog, Mentor and Project Experience, Career
Frameworks, Manager Input, Associate Career Interests, Associate Success Stories
MANAGER
ASSET
PROTECTION
SPECIALIST
FRONT END
MANAGER
HUMAN
RESOURCES
STORE OPERATIONS
SPECIALISTS
DISTRICT
SALES &
MERCHANDISING
After serving as
a Human Resource
Manager, an Associate
may continue in the
Human Resource
organization or return
to a role in Store
Operations.
STORE
MANAGER
MANAGER
SUPPLY CHAIN
ING
District Director
Night Managers are responsible for overseeing
store operations at night. They offer coaching and
support in the development of team members. Night
Managers meet customers’ needs by managing
inventory orders to ensure product availability in
the store and maintain well-stocked shelves. They
guarantee proper product handling and receiving.
Night Managers lead their teams to manage the
store’s appearance and presentation of products.
District Directors provide leadership and direction for
the effective and efficient operations for a designated
group of stores called a district. They understand
the competitive landscape and collaborate with the
Division Sales and Merchandising team to establish
effective promotional plans and deliver exceptional
store conditions. They encourage knowledge sharing
and application of best practices across the store
teams to develop bench strength and retain key talent
in the organization. District Directors engage team
members to deliver on set goals, protect the brand
and deliver remarkable customer service.
Non-Perishable Manager
Vice President Regional Operations
Night Manager
Non-Perishable Managers drive sales in the
Grocery and General Merchandise Departments by
implementing strategic sales and merchandising
programs. They meet customers’ needs by
managing inventory orders to ensure Grocery/
General Merchandise product availability in the store
and maintain well-stocked shelves. Additionally,
they manage shrink for Grocery and General
Merchandising Department to guarantee proper
product handling and receiving. They are accountable
for special projects as assigned and support total
store management responsibilities as required in
absence of the Store Manager and/or Assistant
Store Manager.
Vice Presidents Regional Operations provide
leadership and direction for the effective and
efficient operation of a designated group (Region) of
stores. They engage their teams in creating plans to
successfully achieve and/or exceed financial goals
(budgeted sales, profitability, productivity, expense
control, remarkable customer service, etc.). VPs
of Regional Operations develop Store Management
teams and their Associates to build bench strength
and support the future growth of the organization.
They mentor and instruct District Directors and others
in the Division to lead effective and successful teams.
Senior Vice Presidents Store Operations lead the
efficient operations of a designated group of regions.
They lead by example and utilize Company values in
the work they perform including. They engage their
teams in creating plans to successfully achieve and/
or exceed financial goals (budgeted sales, profitability,
productivity, expense control, remarkable customer
service, etc.). SVPs Store Operations inspire team
members, while driving achievement of strategy and
sales goals. They develop their Associates in order
to build healthy talent pools and bench strength, and
support future growth of the organization.
Division Support Roles
Specialist Front End
Front End Specialists drive operational excellence and
effectiveness of the Front End with each store in their
assigned districts. They coach Store Management
and Front End Associates on both policy and
procedure, and motivate them to be better every day.
Front End Specialists provide best-in-class customer
service and ensure the smooth operation of key
functions in the store. They work closely with District
Directors and Directors Store Support for day-to-day
execution and overall strategy and guidance.
VICE
PRESIDENTS
HUMAN
RESOURCES
(DIVISION)
DIRECTOR
HUMAN
RESOURCES
VICE
PRESIDENT
DISTRIBUTION
OPERATIONS
VICE
PRESIDENT
REGIONAL
OPERATIONS
DISTRICT
DIRECTOR
MANAGER
CENTER STORE
Senior Vice President Store Operations
DIRECTOR
STORE
SUPPORT
A Store Manager may
be assigned to a special
project as a development
opportunity.
MERCHANDIS
Core Roles (continued)
The descriptions in this brochure are not intended to capture all of the specific roles and responsibilities of the positions and career
path options that may exist.
DIVISION SUPPORT
Manager Asset Protection
Asset Protection Managers protect the company’s
profitability by investigating the loss of assets
including: merchandise, money and property. They
lead investigations and assist in the implementation
and communication of company policies and
procedures related to safety and security. Asset
Protection Managers execute loss prevention
programs and initiatives, and supervise activities of
the Asset Protection Coordinators and Associates
within their assigned districts.
DIRECTOR
SALES &
MERCHANDISING
Operations to ensure effective processes and
communications are in place. Senior Managers
Supply Chain oversee the development,
implementation, and management of various
system and process improvements within Supply
Chain Replenishment, as well as development of a
promotional planning calendar to ensure the smooth
flow of product across internal/external facilities.
Director Store Support
Human Resource Managers lead the Company’s
efforts in being a better place to work. They serve as
an advocate for Associates while also representing
the business in the areas of employee relations,
compensation and benefits. HR Managers help
ensure Associates are provided with a safe and
engaging workplace. They lead development and
training efforts, assisting the store leadership with
performance management and succession planning
to best build a winning team.
Directors Store Support drive sales and
profitability, and support Division stores through the
implementation of: cost containment/cost saving
programs, improved operations methods, oversight
of the Division’s direct labor budgeting & forecasting
responsibilities, and Front End programs and
initiatives. They provide Operations support in relation
to Division-specific initiatives including implementing
and sustaining performance improvement programs,
and retail technology roll-outs and execution. With a
focus on supporting division customers, these teams
work every day on making the company a better
place to shop.
Manager Supply Chain
Director Human Resources
Manager Human Resources
Managers Supply Chain lead strategy, and provide
support and analytics to ensure an end-to-end
product flow at an optimized cost. They manage
cross-functional relationships among Sales
Development, Merchandising and Distribution
VICE
PRESIDENT
SALES &
MERCHANDISING
Directors of Human Resources work every day
towards making the company a better place to work.
With a focus on supporting Associates, they provide
support to their Division partners in the areas of
performance management, training and development,
succession planning and staffing. They provide multisite management in the areas of associate relations,
labor relations, compensation, and benefits. Directors
of Human Resources manage and direct the Human
Resource Manager workforce in the Divisions.
Vice Presidents Human Resources
Vice Presidents of Human Resources support the
strategic vision and goals of the Division. They lead
the Divisions in Associate development programs
including performance management, training
and development, management development and
succession planning. In addition they support the
Division in generalist activities including associate
and labor relations, HR policy, EEOC/DOL Compliance,
Associate programs and organizational development.
Vice President Distribution Operations
Vice Presidents Distribution Operations lead all
Inbound Transportation strategic sourcing and
carrier relationship management, as well as Inbound
Transportation negotiations, operations and service.
They also manage third party vendor relations,
logistics and continuous performance improvement.
VPs Distribution Operations have a great range of
retail knowledge, are problem solvers and provide
exceptional service to ensure we meet the needs of
our Division’s customers.
Merchandising Roles
Specialists District Sales &
Merchandising
District Specialists consistently execute
merchandising programs and are responsible for the
success and operational effectiveness of the stores.
They are responsible for building sales, developing
talent, providing local feedback to teams and creating
a culture of selling. District Specialists demonstrate
best practices, and coach and mentor their teams.
They work closely with District Director and Director
Sales & Merchandising for day-to-day execution and
overall strategy and guidance.
Center Store Manager
Center Store Managers drive the success and
operational effectiveness of the Grocery and General
Merchandise areas within the stores in their respective
districts. They build sales, develop talent, provide local
feedback to Center Store teams and create a culture of
selling. Center Store Managers demonstrate expertise,
knowledge and an understanding of how to best
run the Center Store departments with the ultimate
outcome of driving sales.
Director Sales & Merchandising
Directors of Sales & Merchandising provide strategic
insight on the competitive marketplace and internal
Candidates
tracking towards a
Division President
role may consider
development roles to
gain breadth of
experience.
SENIOR VICE
PRESIDENT
STORE
OPERATIONS
This is just a sample of
the possible roles and career
paths that are available.
stores, and communicate issues and opportunities
with all pertinent departments. They drive sales,
merchandising and performance profitability in
their assigned departments and partner with
central Merchandising to develop store plans
and offer valuable input to the Division. Directors
of Sales & Merchandising lead merchandising
strategies to achieve sales budgets and profit
goals including pricing, merchandising, special
promotions, assortment and advertising. Directors
of Sales & Merchandising provide guidance to
District Specialists on specific product areas and
work closely with Operations teams to execute
merchandising strategies.
Vice President Sales & Merchandising
Vice Presidents Sales & Merchandising drive Division
sales, merchandising and performance profitability.
They partner with central Merchandising to develop
strategic plans to achieve sales budgets and profit
goals including pricing, merchandising, special
promotions, assortment and advertising. VPs of Sales
& Merchandising lead Sales & Merchandising teams,
providing insight to marketplace competition and
informing them on the company’s strategic business
plans. They work closely with Division leadership
teams, along with cross-functional partners to ensure
goals and customer needs are met.
Helping you grow
We rely on our Associates to help us get better every day,
so we’d like to help you get better too.