Consumer Complaints redressal report
Level of Monitoring: PFC/MoP
Format: D3
Name of State:
Madhya Pradesh
Name of Discom:
MPPKVVCL-W
Report Month: ……..Jul'16
Period: 1st Jun'16 to 30th Jun'16
S.no
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Town Name
Agar (T) DC
Barnagar (T) DC
Barwaha (T) DC
Barwani_T
Burhanpur_T
Dewas (T) DC
Dhar (T) DC
Indore_City(T)DC
Jaora_T
Jhabua (T) DC
Khandwa(T) DC
Khargone_T
Mandsaur (T) DC
Mhow_T
Nagda (T) DC
Neemuch (T)
Nepanagar_T
Pitampur (T) DC
Ratlam_T
Sanawad_T
Sendhwa (T) DC
Shajapur (T) DC
Shujalpur (T) DC
Ujjain_City(T) DC
Complaints
Complaints
pending
Total
Complaints
registered
Complaints
from
pending
Pending Period
in current
closed
previous
Complaints
(Average) HH:MM
period
period
4
8
0
8
0
16
2
385
0
10
10
12
0
0
1
15
0
5
12
3
4
9
0
2
377
389
187
339
473
1812
443
17112
331
344
958
525
263
145
590
574
179
261
1388
185
363
107
221
44
381
397
187
347
473
1828
445
17497
331
354
968
537
263
145
591
589
179
266
1400
188
367
116
221
46
369
366
181
329
470
1774
437
16765
326
328
943
517
255
141
584
546
177
256
1353
185
358
109
219
27
5:47:00
4:46:00
1:11:00
2:58:00
1:25:00
1:48:00
2:08:00
4:13:00
1:47:00
8:12:00
3:15:00
8:55:00
2:26:00
3:26:00
1:49:00
6:15:00
1:26:00
2:55:00
8:20:00
1:13:00
2:46:00
51:54:00
4:44:00
107:15:00
Complaints
yet to be
closed
2
6
0
9
2
19
1
442
0
8
18
12
5
3
6
32
0
5
27
3
6
6
2
3
% of
Complain Complaints
Complains
ts closed
closed
closed
within
beyond
within
SERC
SERC time
SERC time
time limit
limit
limit
369
356
181
324
461
1695
424
16050
317
295
913
484
251
127
579
521
170
245
1205
185
348
68
193
25
0
10
0
5
9
79
13
715
9
33
30
33
4
14
5
25
7
11
148
0
10
41
26
2
96.85%
89.67%
96.79%
93.37%
97.46%
92.72%
95.28%
91.73%
95.77%
83.33%
94.32%
90.13%
95.44%
87.59%
97.97%
88.46%
94.97%
92.11%
86.07%
98.40%
94.82%
58.62%
87.33%
54.35%