5.1
4.0
Game Statistics and
Information System (GSIS)
Stadium Technician’s Guide
NFL GSIS Support:
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(212) 450-2443
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About this Guide
Th is sect ion descr ibes t h e gu ide, it s a u dien ce, a n d list s t ypogr a ph ica l con ven t ion s t h a t a r e u sed.
Abou t th is Gu id e
Wh at Y ou S h ou ld Kn ow
What You Should Know
Introduction
Th is gu ide descr ibes t h e pr ocedu r es t h a t you will n eed t o su ccessfu lly set
u p, t est , a n d r u n GSIS 3.0.
Audience
Th is gu ide is in t en ded for u se by t h e st a diu m t ech n icia n s.
Typographical
Conventions
Th is gu ide u ses t h e followin g t ypogr a ph ica l con ven t ion s.
Keystrokes
Keys t h a t you pr ess a r e set in bo ld t ype a n d en closed in a n gle (<>)
br a ck et s. F or exa m ple:
P r ess <En te r>.
Chapter and Section References
Ch a pt er a n d sect ion n a m es a r e set in italic t ype. F or exa m ple:
P lea se r efer t o S ettin g th e IP Ad d ress in Ch a pt er 3, In itial S ystem
Con figu ration .
Menus, Menu Commands, and Command Buttons
Men u s, m en u com m a n ds, a n d com m a n d bu t t on s a r e set in bo ld t ype. F or
exa m ple:
Click N e x t.
Select Lo g in U s e r… fr om t h e F ile m en u .
Notes
In for m a t ion t h a t fu r t h er cla r ifies a pr ocedu r e or con cept is pr eceded by
the
sym bol, a n d set in italic t ype. F or exa m ple:


What’s New for this
Season?
T h is prom pt w ill n ot appear on th e laptops set u p as PR H om e an d
PR Visit.
An y ch a n ges t o t h is docu m en t t h a t a r e n ew for t h is sea son a r e
h igh ligh t ed in yellow.
GSIS Stadium Technician’s Guide
Rev. 9/24/2008
viii
Abou t th is Gu id e
Organization
Wh at Y ou S h ou ld Kn ow
Th is gu ide con t a in s t h e followin g ch a pt er s:
Chapter 1: Theory of Operation
Ch a pt er 1 in clu des t h e ba sic t h eor y of oper a t ion of GSIS.
Chapter 2: Cabling Diagrams
Th is ch a pt er in clu des in for m a t ion a bou t t h e st a diu m ca blin g for GSIS.
Chapter 3: Initial System Configuration
Ch a pt er 3 in clu des pr ocedu r es t h a t m u st be per for m ed befor e u sin g t h e
syst em .
Chapter 4: Game Day Setup
Th is ch a pt er con t a in s pr ocedu r es for set t in g u p GSIS on t h e da y of t h e
ga m e.
Chapter 5: Game Flow
Ch a pt er 5 in clu des a n over view of t h e ga m e flow.
Chapter 6: Failover
Th is ch a pt er is divided in t o fou r sect ion s: L AN / WAN Failu res, Prim ary
Data E n try L aptop Failu res, a n d S econ d ary L aptop Failu res.
Chapter 7: Troubleshooting
Ch a pt er 7 in clu des t r ou blesh oot in g pr ocedu r es for scen a r ios n ot cor r ect ed
by fa ilover .
Chapter 8: Dismantling the System
Th is ch a pt er pr ovides pr ocedu r es for dism a n t lin g t h e syst em a ft er t h e
ga m e h a s en ded a n d a ll r epor t s h a ve been pr in t ed.
GSIS Stadium Technician’s Guide
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ix
Abou t th is Gu id e
Terms Used in this
Guide
Wh at Y ou S h ou ld Kn ow
Distribution Center (DC)
Th e DC m a in t a in s a da t a ba se of a ll ga m e st a t s. All st a t s gen er a t ed
du r in g a ga m e a r e sen t t o t h e DC in r ea l t im e.
Primary Data Entry (PDE) Laptop
Th e la pt op t h a t is a ssign ed t h e r ole of P DE is u sed t o en t er ga m e st a t s
du r in g t h e ga m e.
Secondary Laptop
Secon da r y la pt ops in clu de a ll la pt ops ot h er t h a n t h e P DE la pt op. Th ese
la pt ops a r e a ssign ed t h e r oles of Au dit , P RH om e, a n d P RVisit .
Chyron Codi Text and Graphics Generator
Th e Ch yr on Codi Text a n d Gr a ph ics Gen er a t or (Ch yr on box) is a video
con t r oller t h a t a llows t h e GSIS syst em t o con ver t st a t ist ica l t ext t o video
for ou t pu t t o t h e video m on it or s in t h e st a diu m pr ess box.
Black Box Shorthaul Modem
Th e Bla ck Box sh or t h a u l m odem is u sed t o in t er fa ce t h e scor eboa r d ga m e
clock t o a n y la pt op t h a t will be u sed t o obt a in t h e clock.
Real-time Stats Exporter
Th e Rea l-t im e St a t s E xpor t er is a GSIS pr ogr a m t h a t pr ovides a
con n ect ion , via MSMQ or F TP , t o t h e scor eboa r d. Th is ca pa bilit y r esides
on a ll of t h e la pt ops in t h e syst em .
GSIS Stadium Technician’s Guide
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Contents
Abo u t th is Gu id e ................................................................................................ v ii
Wh a t You Sh ou ld Kn ow .............................................................................................................. viii
In t r odu ct ion ........................................................................................................................... viii
Au dien ce ................................................................................................................................ viii
Typogr a ph ica l Con ven t ion s .................................................................................................. viii
Keyst r ok es ....................................................................................................................... viii
Ch a pt er a n d Sect ion Refer en ces .................................................................................... viii
Men u s, Men u Com m a n ds, a n d Com m a n d Bu t t on s ...................................................... viii
Not es ................................................................................................................................ viii
Wh a t ’s N ew for t h is Sea son ? ................................................................................................ viii
Or ga n iza t ion ............................................................................................................................ ix
Ter m s U sed in t h is Gu ide ........................................................................................................ x
Dist r ibu t ion Cen t er (DC) .................................................................................................. x
P r im a r y Da t a E n t r y (P DE ) La pt op .................................................................................. x
Secon da r y La pt op .............................................................................................................. x
Ch yr on Codi Text a n d Gr a ph ics Gen er a t or ..................................................................... x
Bla ck Box Sh or t h a u l Modem ............................................................................................ x
Rea l-t im e St a t s E xpor t er .................................................................................................. x
Th e o ry o f Op e ra tio n ............................................................................................. 1
La pt op Roles.................................................................................................................................... 2
In t r odu ct ion .............................................................................................................................. 2
P r im a r y ..................................................................................................................................... 2
Sign -on P r ocess .................................................................................................................. 2
P r im a r y La pt op F u n ct ion .................................................................................................. 2
P r om ot ion of Secon da r y La pt op t o P r im a r y La pt op ........................................................ 2
Secon da r y ................................................................................................................................. 2
User Roles ....................................................................................................................................... 3
In t r odu ct ion .............................................................................................................................. 3
P r im a r y Da t a E n t r y ................................................................................................................. 3
Au dit ......................................................................................................................................... 3
P RH om e .................................................................................................................................... 3
P RVisit ...................................................................................................................................... 3
Gu est ......................................................................................................................................... 3
GSIS In it ia liza t ion P r ocess ............................................................................................................ 4
In t r odu ct ion .............................................................................................................................. 4
Sign -On ..................................................................................................................................... 4
Is t h e Dist r ibu t ion Cen t er Rea ch a ble? ................................................................................... 4
Lea gu e Rost er a n d Sch edu le Syn ch r on iza t ion ....................................................................... 4
Ga m e Syn ch r on iza t ion ............................................................................................................. 4
Ga m e Rost er Gen er a t ion ......................................................................................................... 5
Con n ect ivit y wit h t h e Dist r ibu t ion Cen t er ................................................................................... 6
In t r odu ct ion .............................................................................................................................. 6
P r im a r y La pt op ........................................................................................................................ 6
GSIS Da t a F low .............................................................................................................................. 7
Con ten ts
In t r odu ct ion .............................................................................................................................. 7
Da t a F low Dia gr a m .................................................................................................................. 7
GSIS Messa ge F low ........................................................................................................................ 8
In t r odu ct ion .............................................................................................................................. 8
E xa m ple 1: Un it of Wor k P er for m ed on t h e P r im a r y La pt op ............................................... 8
E xa m ple 2: Un it of Wor k P er for m ed on Secon da r y La pt ops ................................................. 9
Ca blin g D ia g ra m s ............................................................................................... 11
St a n da r d Ca blin g Dia gr a m .......................................................................................................... 12
Adva n ced Ca blin g Dia gr a m ......................................................................................................... 13
St a t ist ics Boot h Ba sic La pt op Con figu r a t ion .............................................................................. 14
In itia l S y s te m Co n fig u ra tio n an d Te s tin g .................................................... 14
In st a ll t h e Cisco ASA 5505 Rou t er .............................................................................................. 15
In t r odu ct ion ............................................................................................................................ 15
H ow t o in st a ll t h e Cisco Rou t er ............................................................................................ 15
Belkin USB / Ser ia l P or t Ada pt er ................................................................................................ 16
In t r odu ct ion ............................................................................................................................ 16
H ow t o in st a ll a n d con figu r e t h e Belkin a da pt er . ................................................................ 16
Test WAN Con n ect ivit y ................................................................................................................ 17
In t r odu ct ion ............................................................................................................................ 17
H ow t o t est WAN con n ect ivit y .............................................................................................. 17
Net wor k Va lida t ion ................................................................................................................ 17
Ver ify Syst em Con figu r a t ion ....................................................................................................... 18
In t r odu ct ion ............................................................................................................................ 18
GSIS DC Dia l-u p Con n ect ion ’s DNS Set t in g ....................................................................... 18
GSIS DC Dia l-u p User n a m e a n d P a sswor d ......................................................................... 18
GSIS DC Dia l-u p Regist r y Ch a n ges ..................................................................................... 18
Loca l Ar ea Con n ect ion DNS Set t in gs ................................................................................... 19
In st a ll a n d Con figu r e t h e Dell Mou se Dr iver s ..................................................................... 19
Ch a n ge P a sswor ds ........................................................................................................................ 20
In t r odu ct ion ............................................................................................................................ 20
H ow t o ch a n ge a pa sswor d .................................................................................................... 20
H P La ser J et 2100 Con figu r a t ion ................................................................................................. 21
In t r odu ct ion ............................................................................................................................ 21
In st a ll H P J et Adm in ............................................................................................................... 21
Con figu r e t h e IP Addr ess of t h e P r in t er ............................................................................... 21
La pt op P r in t er Con figu r a t ion ...................................................................................................... 23
In t r odu ct ion ............................................................................................................................ 23
Con figu r in g t h e P r in t er ......................................................................................................... 23
Set Defa u lt P r in t er for E a ch User ............................................................................................... 27
In t r odu ct ion ............................................................................................................................ 27
Ch a n gin g t h e Defa u lt P r in t er ............................................................................................... 27
Rea l-t im e St a t s E xpor t er Con figu r a t ion ..................................................................................... 28
In t r odu ct ion ............................................................................................................................ 28
Abou t t h e Rea l-t im e St a t s E xpor t er ..................................................................................... 28
Con figu r in g t h e Rea l-t im e St a t s E xpor t er for F TP . ............................................................ 29
Con figu r in g t h e Rea l-t im e St a t s E xpor t er for MSMQ. ........................................................ 30
SQL Ser ver Net wor kin g Con figu r a t ion ....................................................................................... 31
GSIS Stadium Technician’s Guide
xii
Con ten ts
In t r odu ct ion ............................................................................................................................ 31
Con figu r e Ser ver N et wor k Ut ilit y......................................................................................... 31
Ga m e Clock Ca blin g (Non -Da kt r on ics 2007) .............................................................................. 32
In t r odu ct ion ............................................................................................................................ 32
Bla ck Box Sh or t h a u l Modem ................................................................................................ 32
Sch em a t ic Dia gr a m of Ga m e Clock Ca blin g ........................................................................ 32
In st a llin g t h e Ca blin g a n d Devices for t h e Ga m e Clock...................................................... 32
Ga m e Clock Ca blin g (Da k t r on ics) ............................................................................................... 35
TV St a t s Ca blin g (Cla ssic Twist ed -P a ir ) .................................................................................... 37
In t r odu ct ion ............................................................................................................................ 37
Sch em a t ic Dia gr a m of TV St a t s Ca blin g .............................................................................. 37
In st a llin g t h e Ca blin g a n d Devices for TV St a t s. ................................................................ 37
TV St a t s Ca blin g (Usin g St a r Tech NE TRS232) ......................................................................... 39
Con figu r in g TV St a t s COM P or t for Ch yr on .............................................................................. 45
GSIS Syst em Test s ....................................................................................................................... 46
In t r odu ct ion ............................................................................................................................ 46
Test in g ISDN/WAN Con n ect ivit y ......................................................................................... 46
Test in g t h e Dia lu p Con n ect ion .............................................................................................. 46
Test in g Messa ge Qu eu in g...................................................................................................... 46
Test in g t h e Ga m e Da y E n vir on m en t .................................................................................... 46
GSIS Repor t s................................................................................................................................. 47
In t r odu ct ion ............................................................................................................................ 47
P r in t in g Repor t s ..................................................................................................................... 47
La bel Devices ................................................................................................................................ 48
In t r odu ct ion ............................................................................................................................ 48
Device ...................................................................................................................................... 48
La bel ....................................................................................................................................... 48
Ga m e D a y S e tu p .................................................................................................. 49
Set t in g Up t h e Ga m e Da y E n vir on m en t ..................................................................................... 50
In t r odu ct ion ............................................................................................................................ 50
Ca ll t h e GSIS H elp Desk ....................................................................................................... 50
Set Up t h e La pt ops ................................................................................................................ 50
Upda t e t h e GSIS Soft wa r e .................................................................................................... 50
Test t h e Dia lu p Con n ect ion on t h e P r im a r y Ma ch in e ......................................................... 52
Con n ect t h e Ga m e Clock ........................................................................................................ 52
Con n ect in g t h e Ch yr on Box ................................................................................................... 52
Con n ect in g t h e P r in t er .......................................................................................................... 52
St a r t in g t h e GSIS Soft wa r e ................................................................................................... 53
St a r t in g t h e Rea l-t im e St a t s E xpor t er P r ogr a m .................................................................. 54
St a r t in g TV St a t s ................................................................................................................... 54
P la yer P a r t icipa t ion Respon sibilit ies .......................................................................................... 56
Ga m e F lo w ............................................................................................................ 57
Ga m e F low .................................................................................................................................... 58
In t r odu ct ion ............................................................................................................................ 58
P r e-ga m e Set u p ...................................................................................................................... 58
Ga m e P la y .............................................................................................................................. 58
P ost -ga m e Act ivit ies .............................................................................................................. 58
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Con ten ts
F a ilo v e r ................................................................................................................. 59
LAN/WAN F a ilu r es ...................................................................................................................... 60
In t r odu ct ion ............................................................................................................................ 60
P r im a r y Da t a E n t r y La pt op St a t u s Codes ........................................................................... 60
P r im a r y Da t a E n t r y La pt op St a t u s Code P r ogr ession ........................................................ 60
Secon da r y La pt op St a t u s Codes ............................................................................................ 61
P r im a r y Da t a E n t r y La pt op F a ilu r es .......................................................................................... 62
In t r odu ct ion ............................................................................................................................ 62
P r om ot in g a La pt op t o P r im a r y Da t a E n t r y ........................................................................ 62
Secon da r y La pt op F a ilu r es .......................................................................................................... 63
In t r odu ct ion ............................................................................................................................ 63
Ch a n gin g User Roles ............................................................................................................. 63
Tro u ble s h o o tin g .................................................................................................. 65
LAN P r oblem s ............................................................................................................................... 66
WAN P r oblem s .............................................................................................................................. 67
Dia l-u p P r oblem s .......................................................................................................................... 68
P r im a r y Com pu t er Role P r oblem s ............................................................................................... 72
Secon da r y Com pu t er Role P r oblem s ........................................................................................... 74
Ga m e Clock P r oblem s .................................................................................................................. 76
TV St a t s P r oblem s ........................................................................................................................ 78
Ch yr on Tr ou blesh oot in g ............................................................................................................... 80
Rea l-t im e St a t s E xpor t er P r oblem s ............................................................................................. 82
P r in t er P r oblem s .......................................................................................................................... 86
La pt op H a r dwa r e P r oblem s ......................................................................................................... 87
Messa ge Qu eu in g .......................................................................................................................... 88
In t r odu ct ion ............................................................................................................................ 88
Test in g Messa ge Qu eu in g for E a ch La pt op .......................................................................... 88
Messa ge Qu eu in g Beh a ves St r a n gely Aft er Boot in g La pt op wit h ou t N et wor k
Con n ect ivit y ............................................................................................................................ 89
Ca bles ............................................................................................................................................ 90
In t r odu ct ion ............................................................................................................................ 90
St r a igh t -Th r ou gh P h on e Ca ble ............................................................................................. 90
Cr ossover P h on e Ca ble .......................................................................................................... 90
Ser ia l Ca ble DB9/DB25 ......................................................................................................... 90
RJ 11/DB25 Con ver t er ............................................................................................................ 90
D is m a n tlin g th e S ys te m .................................................................................... 95
Dism a n t lin g t h e Syst em ............................................................................................................... 96
In t r odu ct ion ............................................................................................................................ 96
E xpor t in g t h e Ga m e An a lysis F iles ...................................................................................... 96
Sh u t t in g Down GSIS .............................................................................................................. 96
Ch eckin g t h e Messa ge Qu eu e on t h e P DE La pt op .............................................................. 96
Discon n ect in g t h e E qu ipm en t ............................................................................................... 97
Ca ll t h e GSIS H elp Desk t o P r ovide F eedba ck .................................................................... 97
GSIS Stadium Technician’s Guide
xiv
Chapter 1
Theory of Operation
Th e Ga m e St a t ist ics a n d In for m a t ion Syst em (GSIS) is a Win dows -ba sed t ool t h a t is u sed by t h e
Na t ion a l F oot ba ll Lea gu e (NF L) t o ca pt u r e pla y-by-pla y ga m e da t a a t ea ch N F L st a diu m for t h e
pu r pose of pr in t in g a ga m e book a n d ot h er r epor t s for dist r ibu t ion t o t h e m edia , a n d for u se by
t h e N F L clu b a n d Lea gu e offices.
Th is ch a pt er in clu des t h e ba sic t h eor y of oper a t ion of GSIS.
Ch apter 1: T h eory of Operation
L aptop R oles
Laptop Roles
Introduction
Th er e a r e t wo t ypes of la pt op r oles in GSIS: Prim ary a n d S econ d ary. Th e
Prim ary la pt op is t h e la pt op t h a t is sign ed on wit h t h e P r im a r y Da t a
E n t r y (P DE ) u ser r ole. S econ d ary com pu t er s in clu de t h e Au dit , P RH om e,
P RVisit a n d Gu est u ser r oles. Th is sect ion descr ibes in det a il h ow
com pu t er r oles fu n ct ion in GSIS.
Primary
Th er e m u st a lwa ys be exa ct ly on e la pt op in ea ch st a diu m t h a t per for m s
t h is r ole.
Sign-on Process
Wh en you st a r t GSIS on t h e la pt op sign ed on a s eit h er P r im a r y Da t a
E n t r y (<clu bn a m e>-en t r y) or Au dit (<clu bn a m e>-a u dit ), GSIS pr om pt s
you a s t o wh et h er or n ot you wa n t t h e la pt op t o per for m t h e u ser r ole of
P r im a r y Da t a E n t r y.
If you a t t em pt t o sign on a s t h e P r im a r y Da t a E n t r y u ser r ole wh ile a
P DE la pt op a lr ea dy exist s in t h e st a diu m , you will r eceive a m essa ge
in dica t in g t h a t t h e P DE u ser r ole is bein g per for m ed by a n ot h er la pt op.
Primary Laptop Function
Th e la pt op per for m in g t h is r ole a ct s a s t h e com m u n ica t ion s h u b for t h e
st a diu m . Th is la pt op com m u n ica t es dir ect ly wit h t h e Dist r ibu t ion Cen t er
(DC), a n d a ll secon da r y la pt ops in t h e st a diu m com m u n ica t e wit h t h e
P r im a r y la pt op. Beca u se t h is la pt op com m u n ica t es wit h t h e DC, you
m u st en su r e t h a t a wor kin g ph on e lin e is plu gged in t o t h e m odem por t of
t h e la pt op. In t h e even t t h a t t h e P r im a r y la pt op ca n n ot com m u n ica t e
wit h t h e DC, GSIS will det ect t h is con dit ion a n d a u t om a t ica lly a t t em pt t o
est a blish a dia l-u p con n ect ion wit h t h e DC.
Th e P r im a r y la pt op will st ill fu n ct ion n or m a lly sh ou ld t h e en t ir e loca l
a r ea n et wor k fa il; t h er efor e, we r ecom m en d t h a t pr im a r y da t a en t r y be
per for m ed on t h e P r im a r y la pt op. An ot h er good r ea son for doin g so is
t h a t GSIS h a s been opt im ized t o pr ovide t h e best per for m a n ce t o t h e
P r im a r y la pt op.
Promotion of Secondary Laptop to Primary Laptop
Th e P r im a r y Da t a E n t r y u ser r ole ca n be ea sily t r a n sfer r ed t o a n ot h er
la pt op. P lea se r efer t o Prom otin g a L aptop to Prim ary Data E n try in
Ch a pt er 6, Failover.
If t h e u ser n a m e en t er ed h a s t h e r igh t s t o per for m da t a en t r y (t h a t is,
E n t r y or Au dit ) GSIS will a sk if you wa n t t h is la pt op t o per for m t h e r ole
of P r im a r y Da t a E n t r y. GSIS will t h en ch eck t o see if a n ot h er la pt op in
t h e st a diu m is a lr ea dy per for m in g t h is u ser r ole befor e gr a n t in g t h is
la pt op t h e com pu t er r ole of P r im a r y.
Secondary
An y la pt op t h a t is n ot per for m in g t h e r ole of P r im a r y is con sider ed t o be a
Secon da r y la pt op. Secon da r y la pt ops a r e n ot a ble t o fu n ct ion u n less t h ey
ca n com m u n ica t e wit h a P r im a r y la pt op.
GSIS Stadium Technician’s Guide
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2
Ch apter 1: T h eory of Operation
User R oles
User Roles
Introduction
All of t h e la pt ops con n ect ed t o t h e GSIS syst em a r e iden t ica l in h a r dwa r e
con figu r a t ion a n d soft wa r e in st a lla t ion . All of t h e la pt ops ca n per for m
a n y of t h e followin g u ser r oles: Prim ary Data E n try, Au d it, PR H om e,
PR Visit, an d Gu est. Th e r ole pla yed by ea ch la pt op is det er m in ed wh en
t h a t la pt op is logged on t o t h e syst em . Th is r edu n da n cy en su r es t h a t t h e
en t r y of pla y da t a ca n a lwa ys be per for m ed.
Th e u ser r oles a r e defin ed below. F or cla r it y, la pt ops r u n n in g a pa r t icu la r
r ole will be r efer r ed t o by t h eir r ole, for exa m ple, t h e la pt op sign ed on a s
Au d it will be ca lled t h e Au d it laptop. Rem em ber , h owever , t h a t a n y
la pt op ca n per for m a n y fu n ct ion depen din g u pon it s login .
Primary Data
Entry
Th e Prim ary Data E n try (P DE ) r ole a llows t h e oper a t or t o en t er pla y
in for m a t ion du r in g a ga m e.
Audit
Th e Au d it r ole a llows t h e oper a t or t o ver ify a n d cor r ect ga m e pla y
in for m a t ion en t er ed by t h e P DE oper a t or .
Th e Au dit or ca n edit da t a on ly wh en t h e P DE la pt op is com m u n ica t in g
wit h t h e Au dit la pt op.
PRHome
Th e PR H om e r ole a llows t h e oper a t or t o view ga m e st a t ist ics.
Th is r ole does n ot a llow t h e oper a t or t o m odify a n y of t h e da t a in t h e
syst em ; h owever , h e or sh e ca n en t er n ot es a bou t ea ch pla y of t h e ga m e.
PRVisit
Th e PR Visit r ole a llows t h e oper a t or t o view t h e ga m e st a t s on ly.
Th is r ole does n ot a llow t h e oper a t or t o m odify a n y of t h e da t a in t h e
syst em .
In st a diu m s wh er e t h e Rea l-t im e St a t s E xpor t er is u sed, t h e Rea l-t im e
St a t s E xpor t er pr ogr a m will be r u n on t h is la pt op.
Guest
Th e Gu est r ole is ver y sim ila r t o t h e P RVisit r ole in t h a t it a llows t h e
oper a t or t o view t h e ga m e st a t s on ly.
Th is r ole does n ot a llow t h e oper a t or t o m odify a n y of t h e da t a in t h e
syst em .
We r ecom m en d t h a t you u se t h is la pt op t o con n ect t h e Ch yr on box t o t h e
video m on it or syst em in t h e pr ess box a n d you m a y a lso u se t h is la pt op t o
r u n t h e Rea l-t im e St a t s E xpor t er pr ogr a m .
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Ch apter 1: T h eory of Operation
GS IS In itialization Process
GSIS Initialization Process
Introduction
Th is sect ion descr ibes t h e in it ia liza t ion pr ocess of t h e GSIS soft wa r e.
Sign-On
Wh en you st a r t GSIS on t h e la pt op sign ed on a s eit h er P r im a r y Da t a
E n t r y (<c lu b n a m e >-e n try ) or Au dit (<c lu b n a m e >-a u d it), GSIS
pr om pt s you a s t o wh et h er or n ot you wa n t t h e la pt op t o per for m t h e u ser
r ole of P r im a r y Da t a E n t r y.
Is the Distribution
Center Reachable?
GSIS will det er m in e wh et h er or n ot it h a s con n ect ivit y wit h t h e
Dist r ibu t ion Cen t er (DC). It does t h is by issu in g a P ING com m a n d t o t h e
clu st er ed ser ver r esidin g in t h e DC. If t h is la pt op is per for m in g t h e r ole of
P r im a r y a n d it h a s det er m in ed t h a t t h e DC is n ot r ea ch a ble, GSIS will
a u t om a t ica lly a t t em pt t o est a blish a dia l-u p con n ect ion wit h t h e DC.
If t h e la pt op h a s n ot r ea ch ed t h e DC in t wo m in u t es, you will be
pr esen t ed t h e opt ion of con t in u in g wit h ou t con n ect ivit y wit h t h e DC.
P lea se n ot e t h a t you sh ou ld n ever con t in u e wit h ou t con n ect ivit y wit h t h e
DC u n less you h a ve n ot ified t h e GSIS H elp Desk of you r sit u a t ion . In t h e
even t of n o con n ect ivit y wit h t h e DC, t h e ga m e m a y a lso be en t er ed a t t h e
DC.
League Roster
and Schedule
Synchronization
If t h e DC is r ea ch a ble, GSIS will a u t om a t ica lly down loa d t h e la t est
ch a n ges t o t h e lea gu e’s pla yer r ost er a n d ga m e sch edu le. It is especia lly
im por t a n t t o r eceive t h e ga m e sch edu le du r in g t h e post sea son so t h a t
you will be a ble t o en t er t oda y’s ga m e in for m a t ion .
P lea se n ot e t h a t du r in g t h e post sea son , t h e GSIS H elp Desk m a y be
m a ilin g ou t a n a u t om a t ed ga m e sch edu le u t ilit y t h a t will u pda t e you r
la pt ops wit h t h e la t est sch edu le in for m a t ion for t h e post sea son week.
Un der n or m a l cir cu m st a n ces you will n ot be r equ ir ed t o r u n t h is u t ilit y.
Th is is sim ply a ba cku p m ea su r e for sit u a t ion s wh en you ca n n ot est a blish
con n ect ivit y wit h t h e DC.
GSIS 2.0 a lso pr ovides t h e a bilit y t o a dd a n ew ga m e t o t h e sch edu le on
t h e P r im a r y la pt op. Befor e a dd in g a n y n ew ga m es in t o t h e GSIS
sch edu le you m u st con t a ct t h e GSIS H elp Desk for t h e pr oper ga m e k ey
t o u se.
Game
Synchronization
Wh en t h e P r im a r y la pt op con n ect s wit h t h e DC, it will r equ est t h a t t h e
DC sen d a n y in for m a t ion it h a s a bou t t h is ga m e. In gen er a l, t h is wou ld
n ot n or m a lly h a ppen in t h e st a diu m .
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Ch apter 1: T h eory of Operation
Game Roster
Generation
GS IS In itialization Process
Wh en t h e P r im a r y la pt op con n ect s wit h t h e DC, it a lso r equ est s t h a t t h e
DC gen er a t e a ga m e r ost er , pla yer st a r t er s, pla yer defa u lt s in for m a t ion ,
dept h ch a r t s, a n d coa ch es a n d sen d t h a t in for m a t ion t o t h e P r im a r y
la pt op. Th e ga m e r ost er is gen er a t ed u sin g in for m a t ion fr om bot h t h e
lea gu e r ost er a n d t h e pr eviou s ga m e for t h e h om e a n d visit in g clu b.
Th e pr ocess t h a t gen er a t es t h e r ost er u ses t h e lea gu e r ost er t o det er m in e
wh a t pla yer s a r e a ct ive for ea ch clu b. Act ive pla yer s a r e a dded t o t h e
ga m e r ost er a n d t h e pr ocess u pda t es t h e n ew ga m e r ost er wit h ea ch
pla yer ’s jer sey n u m ber a n d posit ion u sed in t h e pr eviou s ga m e.
In t h e even t t h e P r im a r y la pt op does n ot h a ve con n ect ivit y wit h t h e DC,
t h e P r im a r y la pt op will gen er a t e t h e ga m e r ost er , pla yer st a r t er s, pla yer
defa u lt s, dept h ch a r t s, a n d coa ch es for t h e ga m e by u sin g t h e in for m a t ion
it h a s loca lly on t h e la pt op. Th is wou ld m ea n t h a t t h e pr eviou s ga m e for
t h e visit in g t ea m m a y n ot be a va ila ble a n d t h e r ost er for t h e visit in g
t ea m m a y n ot h a ve t h e cor r ect jer sey n u m ber s a n d posit ion s. A n ew
fea t u r e of GSIS 2.0 is t h a t GSIS will a t t em pt t o loca t e a n y pr eviou s ga m e
in for m a t ion for bot h t ea m s in or der t o gen er a t e a m or e a ccu r a t e r ost er .
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Ch apter 1: T h eory of Operation
Con n ectivity w ith th e Distribu tion Cen ter
Connectivity with the Distribution Center
Introduction
Th is sect ion descr ibes h ow t h e P r im a r y la pt op m a in t a in s con n ect ivit y
wit h t h e Dist r ibu t ion Cen t er (DC), a n d wh a t it does if con n ect ivit y is lost .
Primary Laptop
Th e P r im a r y la pt op will a lwa ys t r y t o en su r e t h a t it h a s con n ect ivit y wit h
t h e DC. Wh en GSIS st a r t s, t h e pr im a r y da t a en t r y m a ch in e will P ING
t h e DC (P ING GSISSQLClu st er ). If t h e P r im a r y la pt op does n ot r eceive a
r eply wit h in fou r secon ds, it will a u t om a t ica lly a t t em pt t o est a blish a
dia l-u p con n ect ion by u sin g t h e pr e-con figu r ed con n ect ion ca lled GSIS
DC.
Wh ile GSIS is r u n n in g, t h e P r im a r y la pt op will con t in u ou sly P ING t h e
DC ever y 15 secon ds. If t h e P r im a r y la pt op does n ot r eceive a r eply fr om
t h e DC, it will P ING t h e defa u lt ga t ewa y (loca l r ou t er ) t o det er m in e
wh et h er t h e WAN or t h e LAN is t h e ca u se of t h e pr oblem .
If t h e P r im a r y la pt op r eceives a r eply fr om t h e r ou t er , t h en it det er m in es
t h a t t h e WAN (ISDN) h a s gon e down a n d im m edia t ely est a blish es a dia l u p con n ect ion wit h t h e DC.
If t h e P r im a r y la pt op does n ot r eceive a r eply fr om t h e r ou t er , t h en it
det er m in es t h a t t h e LAN h a s gon e down a n d wa it s a bou t five m in u t es
befor e a u t om a t ica lly est a blish in g a dia l-u p con n ect ion wit h t h e DC. Th e
r ea son for t h e dela y is t o a llow t h e oper a t or or t ech n icia n en ou gh t im e t o
r em edy t h e pr oblem befor e dia lin g t h e DC.
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Ch apter 1: T h eory of Operation
GS IS Data Flow
GSIS Data Flow
Introduction
Th e la pt ops in t h e st a diu m a r e syn ch r on ized wit h t h e Dist r ibu t ion Cen t er
(DC). As ga m e da t a is en t er ed in t o t h e P r im a r y Da t a E n t r y (P DE ) la pt op,
it is u pda t ed im m edia t ely a t t h e DC. Th e DC pr ovides r ea l-t im e feeds t o
va r iou s loca t ion s, su ch a s F OX N ews, Spor t sTick er , NF L Su n da y Tick et
a n d Ga m eSt a t sLive.com a n d Ga m eSt a t sLive.t v.
Data Flow
Diagram
Th e followin g dia gr a m illu st r a t es t h e ba sic flow of da t a in t h e GSIS
syst em .
Figu re 1: GS IS Data Flow Diagram
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Ch apter 1: T h eory of Operation
GS IS M essage Flow
GSIS Message Flow
Introduction
All P r im a r y a n d Secon da r y la pt ops sen d m essa ges t o a sin gle qu eu e
loca t ed on t h e P r im a r y la pt op. Wh en a m essa ge a r r ives in t h is qu eu e, t h e
P r im a r y la pt op a ccept s t h e m essa ge a n d sen ds it t o t h e Dist r ibu t ion
Cen t er a n d t o a ll ot h er la pt ops in t h e st a diu m .
Th e followin g sect ion s pr ovide exa m ples of m essa ge qu eu in g for t h e
P r im a r y a n d Secon da r y la pt ops. E a ch m essa ge is r efer r ed t o a s a u n it of
w ork .
Example 1: Unit of
Work Performed on
the Primary Laptop
In t h is exa m ple, a u n it of wor k is per for m ed on t h e P r im a r y la pt op. Th e
la pt op sen ds a m essa ge t o it self (1). It a ccept s t h e m essa ge, pr ocesses it ,
a n d sen ds a copy of t h e m essa ge t o t h e Dist r ibu t ion Cen t er a n d t o a ll
Secon da r y m a ch in es (2).
DC
2
\
Primary
h
1
2
\
Secondary
2
\
Secondary
h
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2
\
Secondary
h
2
\
Secondary
h
Ch apter 1: T h eory of Operation
Example 2: Unit of
Work Performed on
Secondary Laptops
GS IS M essage Flow
In t h is exa m ple, a u n it of wor k is per for m ed on a Secon da r y la pt op. Th e
la pt op sen ds a m essa ge t o t h e pr im a r y la pt op (1). Th e P r im a r y la pt op
a ccept s t h e m essa ge, pr ocesses it , a n d sen ds a copy of t h e m essa ge t o t h e
Dist r ibu t ion Cen t er a n d t o a ll Secon da r y m a ch in es (2).
A Secon da r y la pt op ca n n ot pr ocess it s own wor k u n it . Th e wor k u n it
m u st be pr ocessed a t t h e P r im a r y la pt op. Aft er it h a s been pr ocessed, t h e
wor k u n it is r et u r n ed t o t h e Secon da r y la pt op. Wh en t h e Secon da r y
la pt op r eceives t h e wor k u n it fr om t h e P r im a r y la pt op, t h a t Secon da r y
la pt op will t h en det er m in e t h a t t h e wor k u n it h a s bee n pr ocessed.
As you ca n see, if a Secon da r y la pt op ca n n ot com m u n ica t e wit h t h e
P r im a r y la pt op, t h a t u n it of wor k will n ever be pr ocessed.
Im p o rta n t N o te : If a u n it of wor k per for m ed on a Secon da r y la pt op is
n ot pr ocessed by t h e P r im a r y la pt op wit h in 15 secon ds, t h a t u n it of wor k
will be disca r ded.
DC
2
\
Primary
h
1
Secondary
2
\
2
\
Secondary
h
h
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Chapter 2
Cabling Diagrams
Th is ch a pt er in clu des ca blin g dia gr a m s for bot h t h e st a n da r d a n d a dva n ced st a diu m ca blin g
con figu r a t ion s. F or a m or e det a iled descr ipt ion of t h e ca blin g, plea se r efer t o t h e S tan d ard
Cablin g In stallation M an u al a n d t h e Ad van ced Cablin g In stallation M an u al.
Ch apter 2: GS IS Cablin g Details
S tan d ard Cablin g Diagram
Standard Cabling Diagram
National Football League - Standard Cabling
Scoreboard Control Room
Statistics Area
Entry
To Telco
Room
C
C
C
DB8
C
Scoreboard
Control Hub
Audit
Modem Line
Home PR Stat
Switch
TV Stat
Monitor
Visiting PR Stat
Legend
C
RS232/RS422 Converter
Officiating Observer
RG6 Coax
CAT 5
Chyron Box
IDF
SD
Ortronics
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31 32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Patch Panel
Video Control Room
110v Outlet
Wall Plate
UPS
C
Hub
Router
Laptop
SD
SD
Ortronics
To Telco
Room
ISDN
Demarc
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31 32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Copper
Router
DNA Division
110 Wall Street, NY, NY 10005
Desktop PC
Printer
Richard Shinnick
March 13, 2000
UPS
Figu re 4: S tan d ard Cablin g Diagram
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Ch apter 2: GS IS Cablin g Details
Ad van ced Cablin g Diagram
Advanced Cabling Diagram
National Football League - Advanced Cabling Diagram
Scoreboard Control Room
Statistics Area
C
C
Entry
Modem Line
C
To Telco
Room
C
DB8
Audit
Scoreboard
Control Hub
Home PR Stat
TV Stat
C
Monitor
Legend
C
RS232/RS422 Converter
Visiting PR Stat
RG6 Coax
Officiating Observer
CAT 5
110v Outlet
Wall Plate
Video Control Room
IDF
Chyron Box
UPS
S D
Ortronics
SD
Copper
C
To Telco
Room
Hub
Router
Laptop
Switch
Router
ISDN
Demarc
UPS
Desktop PC
DNA Division
110 Wall Street, NY, NY 10005
19" Rack
Printer
Richard Shinnick
March 13, 2000
Figu re 5: Advan ced Cablin g Diagram
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Ch apter 2: GS IS Cablin g Details
S tatistics B ooth B asic L aptop Con figu ration
Statistics Booth Basic Laptop Configuration
Data Entry
Primary
Phone Line
Short Haul
Modem
(Game Clock)
Audit
Secondary
PR Home
Secondary
Scoreboard Updater (Bkup)
PR Visit
Secondary
Scoreboard Updater (Main)
TV Stats
Secondary
Short Haul
Modem
(Chyron)
Short Haul
Modem
(Game Clock)
Figu re 6: S tatistics Booth B asic L aptop Con figuration
Chapter 3
Initial System
Configuration
and Testing
Th is ch a pt er in clu des on e-t im e pr ocedu r es t h a t m u st be per for m ed befor e u sin g t h e syst em . Th ese
pr ocedu r es sh ou ld n ot h a ve t o be r epea t ed, bu t be a wa r e t h a t you m a y n eed t o execu t e t h em pr ior t o
a ga m e.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
In stall th e Cisco AS A 5505 R ou t er
Install the Cisco ASA 5505 Router
Introduction
F or t h e 2008 N F L sea son , we a r e r epla cin g a ll of t h e Cisco r ou t er s
con t a in in g a n ISDN m odu le wit h a Cisco ASA 5505 r ou t er . Th e ASA
5505 will con n ect t o t h e In t er n et a n d pr ovide a VP N t u n n el t o t h e NF L
office. Th is r ou t er sim ply n eeds a n In t er n et con n ect ion . Th e In t er n et
con n ect ion m a y be su pplied in t h e st a diu m , by t h e clu b, or via a DSL lin e.
How to install the
Cisco Router
1.
If t h er e is a DSL m odem in t h e a r ea of t h e GSIS r a ck, t ie it t o t h e
r a ck t r a y wit h on e of t h e in clu ded zip t ies. It 'll pr oba bly be a West elle
br a n d m odem a bou t t h e size of t h e a n a log m odem in clu ded on t h e
t r a y.
2.
Mou n t t h e t r a y in t o t h e r a ck. P ower u p t h e ASA a n d t h e m odem . If
possible, pla ce t h e t r a y n ea r t h e exist in g Cisco 2611 r ou t er . Th e Cisco
u n it will power u p a u t om a t ica lly, t h e m odem h a s a power swit ch .
3.
P lu g t h e In t er n et con n ect ion (st a diu m , clu b or DSL) in t o por t 0 of t h e
Cisco ASA. If t h er e isn 't a DSL lin e t h er e m a y be a n In t er n et
con n ect ion ca ble. Th a t a lso goes t o por t 0. Use t h e in clu ded Yellow
n et wor k ca ble t o plu g t h e DSL m odem in t o t h e Cisco ASA r ou t er .
4.
Con n ect por t 1 of t h e ASA r ou t er t o por t 1 of t h e Cisco 2950 swit ch .
5.
Con n ect por t 2 of t h e ASA r ou t er t o por t 24 of t h e Cisco 2950 swit ch .
6.
Con n ect por t 3 of t h e ASA r ou t er t o por t 15 or t h e Mot or ola swit ch (if
t h e sidelin e viewer a pplica t ion is oper a t ion a l in you r st a diu m ). Th e
followin g clu bs a r e pa r t icipa t in g in t h e Mot or ola pilot in 2008
(Ba lt im or e, Den ver , J a ck son ville, N ew Yor k Gia n t s, New Yor k J et s,
P h ila delph ia )
7.
A GSIS la pt op sh ou ld be a ble t o pin g 172.16.<clu b oct ect >.1. Th a t 's
t h e Cisco ASA a ddr ess. Th e DSL lin e is per m a n en t ly u p so you sh ou ld
be a ble t o pin g 172.19.1.111 on ce ever yt h in g is con n ect ed. On t h e
fr on t of t h e Cisco ASA r ou t er t h e fa r r igh t ligh t (la belled VP N) sh ou ld
be gr een if eit h er t h e DSL lin e or t h e in t er n et con n ect ion is plu gged
in t o por t 0 of t h e ASA a n d t h e lin e is a ct ive. If t h e VP N ligh t isn 't on
you won 't be a ble t o pin g t h e 172.19.1.111 a ddr ess in New Yor k .
You 'll n eed t o ca ll N ew Yor k for t r ou blesh oot in g.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
B elk in US B / S erial Port Ad apter
Belkin USB / Serial Port Adapter
Introduction
Th e IBM G40 la pt ops do n ot h a ve ser ia l por t s on t h em t o con n ect a Sh or t
H a u l Modem of t h e ga m e clock sign a l or Ch yr on TV st a t s. To
wor ka r ou n d t h is issu e, a ll G40 la pt ops h a ve been dist r ibu t ed wit h Belkin
USB / Ser ia l P or t Ada pt er s (Belkin pa r t # F 5U409). Th is a da pt er a llows
you t o plu g t h e clock sign a l or Ch yr on u n it in t o a U SB por t on t h e la pt op.
How to install and
configure the Belkin
adapter.
1.
Log on t o t h e la pt op wit h a dm in ist r a t ive pr ivileges.
2.
Ma k e su r e t h e Belk in a da pt er is N OT a t t a ch ed t o t h e la pt op
3.
In ser t t h e GSIS 4.0 CD in t h e CD Dr ive
4.
Ru n t h e F 5U 409_S e tu p .e x e in t h e B e lk in folder
5.
P lu g t h e Belk in a da pt er in t o on e of t h e U SB por t s
6.
Open Co m p u te r Ma n a g e m e n t
7.
Select t h e D e v ic e Ma n a g e r n ode
8.
E xpa n d P o rts (COM & LP T) in t h e r igh t -h a n d pa n el
9.
Righ t -click on B e lk in F 5U 409 S e ria l P o rt (COM4) a n d ch oose
P ro p e rtie s
10. Select t h e P o rt S e ttin g s t a b
11. Click t h e Ad v a n c e d … bu t t on
12. Set t h e COM P o rt N u m b e r t o COM1. Or , set t h e COM por t t o a n y
a va ila ble por t n u m ber a n d ch a n ge t h e r egist r y va lu e in
H KLM\ Soft wa r e\ P CSI\ GSIS\ Ga m eClock\ COMP or t .
13. Click Ok . Click Ok .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
T est WAN Con n ectivity
Test WAN Connectivity
Introduction
It is essen t ia l t h a t you t est t o m a ke su r e t h a t t h e ISDN lin e is
fu n ct ion in g cor r ect ly. Th is m u st be t h e F IRST t h in g t est ed so t h a t in t h e
even t t h er e is a pr oblem wit h t h e ISDN lin e you ca n get t h e ph on e
com pa n y a n d or GSIS n et wor k su ppor t en gin eer s in volved a s soon a s
possible.
How to test WAN
connectivity
1.
P la ce on e of t h e la pt ops on t h e n et wor k a n d t u r n it on .
2.
Log on t o t h e la pt op a s <clu b n a m e>-Adm in . By defa u lt , t h er e is n o
pa sswor d set a t t h is t im e so you m a y lea ve t h e pa sswor d field bla n k.
3.
Ch oose Ru n fr om t h e S ta rt m en u .
4.
Type c m d a n d click Ok .
5.
Type P IN G GS IS S QLClu s te r –t
6.
Wa it for a r eply fr om GS IS S QLClu s te r.
7.
Wh en you r eceive a r eply, pr ess CTRL+C t o st op t h e P IN G.
8.
If you don ’t r eceive a r eply, im m edia t ely con t a ct t h e GSIS N et wor k
Su ppor t en gin eer .
1.
In st a ll t h e N et wor k Va lida t ion u t ilit y loca t ed on t h e GSIS
dist r ibu t ion CD-ROM on on e of t h e la pt ops.
2.
Ru n t h e N et wor k Va lida t ion u t ilit y for 3 h ou r s.
Network Validation
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
Verify S ystem Con figu ration
Verify System Configuration
Introduction
Som e pr ocedu r es for bu ildin g la pt ops h a ve been sligh t ly m odified sin ce
t h e fir st la pt ops wer e bu ilt . It is essen t ia l t h a t you ch eck ea ch of t h e
followin g it em s t o en su r e t h a t t h e la pt ops h a ve t o la t est con figu r a t ion
set t in gs. You m u st per for m t h ese ch ecks on a ll of t h e la pt ops.
GSIS DC Dial-up
Connection’s DNS
Setting
1.
Select S e ttin g s , N e tw o rk a n d D ia l-u p Co n n e c ti o n s , GS IS D C
fr om t h e S ta rt m en u .
2.
Select P ro p e rtie s .
3.
Select t h e N e tw o rk in g t a b.
4.
Select In te rn e t P ro to c o l (TCP /IP ) a n d click P ro p e rtie s .
5.
Ch a n ge t h e D N S pr oper t ies t o Ob ta in D N S s e rv e r a d d re s s
a u to m a tic a lly .
1.
Dou ble-click on t h e GS IS D C sh or t cu t on t h e deskt op. E n t er you r
clu b’s 3-ch a r a ct er clu b code (i.e. P H I for P h ila delph ia E a gles, NYG for
New Yor k Gia n t s et c.).
2.
E n t er t h e u n iqu e pa sswor d a ssign ed t o you r clu b. Th is will be a
u n iqu e 6-ch a r a ct er pa sswor d a ssign ed by t h e lea gu e office.
3.
Select t h e S a v e p a s s w o rd opt ion .
4.
Click D ia l a n d m a ke su r e t h e con n ect ion is pr oper ly est a blish ed.
1.
Open t h e r egist r y edit or by r u n n in g REGED IT.
2.
Na viga t e t o H KE Y_LOCAL_MACH INE \ SOF TWARE \ P CSI\ GSIS
3.
Ch oose N e w , Ke y fr om t h e E d it m en u t o a dd a n ew key n a m ed
D ia lu p .
4.
Ch oose N e w , S trin g Va lu e fr om t h e E d it m en u t o a dd a n ew va lu e
n a m ed U s e rN a m e u n der t h e dia lu p k ey.
5.
Dou ble-click on t h e n ew va lu e U s e rN a m e a n d set it t o you r clu b’s 3ch a r a ct er clu b code (i.e. P H I for P h ila delph ia E a gles, N YG for N ew
GSIS DC Dial-up
Username and
Password
GSIS DC Dial-up
Registry Changes
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
Verify S ystem Con figu ration
Yor k Gia n t s et c.).
Local Area
Connection DNS
Settings
6.
Ch oose N e w , S trin g Va lu e fr om t h e E d it m en u t o a dd a n ew va lu e
n a m ed P a s s w o rd u n der t h e dia lu p key.
7.
Dou ble-click on t h e n ew P a s s w o rd va lu e a n d set it t o t h e u n iqu e
pa sswor d a ssign ed t o you r clu b. Th is will be a u n iqu e 6 -ch a r a ct er
pa sswor d a ssign ed by t h e lea gu e office.
1.
Select S e ttin g s , N e tw o rk a n d D ia l-u p Co n n e c ti o n s , Lo c a l Are a
Co n n e c tio n fr om t h e S ta rt m en u .
2.
Click t h e P ro p e rtie s bu t t on .
3.
Select In te rn e t P ro to c o l (TCP /IP ) a n d click P ro p e rtie s .
4.
Click t h e Ad v a n c e d bu t t on .
5.
Select t h e D N S t a b.
6.
Click t h e Ad d bu t t on t o a dd ea ch of t h e followin g a ddr esses in or der :
172.19.1.111, 172.29.1.111, 172.19.1.112, 172.29.1.112
Install and Configure Som e Dell la pt ops h a ve been sh ipped befor e P CSI r eceived t h e u pda t ed
the Dell Mouse Drivers m ou se dr iver fr om Dell. Th e n ew dr iver a llows you en a ble a n d disa ble
t h e t ou ch pa d a n d st ick poin t in g devices. Th is dr iver m u st be in st a lled
on a ll Dell la pt ops t h a t h a ve n ot been u pda t ed wit h t h e n ew dr iver .
To In s ta ll th e N e w D riv e rs
1.
Ru n S e tu p .e x e fr om t h e Dell\ Dr iver s\ TWA03 folder of t h e GSIS
CD ROM.
D is a ble t h e To u c h P a d a n d Ta p p in g o f th e S tic k
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
Ch an ge Passw ord s
Change Passwords
Introduction
How to change a
password
E a ch u ser a ccou n t in t h e syst em is in it ia lly con figu r ed wit h ou t a
pa sswor d. It is essen t ia l t h a t t h e st a diu m t ech n icia n a ssign a u n iqu e
pa sswor d t o ea ch of t h e five clu b-specific u ser a ccou n t s. Th e u ser
a ccou n t s t h a t m u st be ch a n ged a r e a s follows:
1.
<clu b-n a m e>-Adm in
2.
<clu b-n a m e>-E n t r y
3.
<clu b-n a m e>-Au dit
4.
<clu b-n a m e>-P RH om e
5.
<clu b-n a m e>-P RVisit
6.
<clu b-n a m e>-Gu est
1.
Log on t o on of t h e la pt ops a s <clu b n a m e>-Adm in .
2.
Select S e t tin g s , Co n tro l P a n e l fr om t h e S ta rt m en u a n d t h en
dou ble-click on t h e Ad m i n is tra tiv e To o ls icon .
3.
Dou ble-click on Co m p u te r Ma n a g e m e n t .
4.
E xpa n d t h e S y s te m To o ls n ode.
5.
E xpa n d t h e Lo c a l U s e rs a n d Gro u p s n ode.
6.
Click on t h e U s e rs folder .
7.
Righ t -click on ea ch u ser a n d ch oose S e t P a s s w o rd .
8.
E n t er t h e n ew pa sswor d. E n t er t h e n ew pa sswor d in t h e con fir m
pa sswor d t ext box a s well.
9.
Click Ok .
10. Repea t st eps 6 t h r ou gh 8 for ea ch u ser a ccou n t .
Im p o rta n t N o te : D o n o t c h a n g e th e p a s s w o rd s o f th e GS IS -Ad m in
o r Ad m in i s tra to r a c c o u n ts .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
H P L aserJ et 2100 Con figu ration
HP LaserJet 2100 Configuration
Introduction
Th e IP a ddr ess of J et Dir ect ca r d m ou n t ed in t h e pr in t er m u st be
con figu r ed t o t h e pr oper IP a ddr ess.
Install HPJetAdmin
1.
On on e of t h e la pt ops, in st a ll t h e H P J et Adm in soft wa r e loca t ed on
t h e GSIS In st a lla t ion CD ROM.
2.
Select t h e N e tw o rk P rin tin g a n d Ma n a g e m e n t opt ion .
3.
Reboot t h e m a ch in e.
1.
Configure the IP
Address of the Printer
Select S e ttin g s , Co n tro l P a n e l, HP J e tAd m in U tilitie s fr om t h e
S ta rt m en u . Th e followin g dia log sh ou ld a ppea r . Click Yes.
Figu re 7: HP J etAdm in S creen
If t h e a bove dia log did n ot a ppea r , ch oose N ew fr om t h e Device m en u .
2.
A device sh ou ld a ppea r in t h e Un con figu r ed Devices list . Select t h e
fir st device a n d click Con figu r e.
Figu re 8: N ew Device S creen
3.
Click N ext . E n t er t h e IP a ddr ess of t h e pr in t er (i.e. 172.16.x.120).
E n t er t h e su bn et m a sk (255.255.255.0). E n t er t h e defa u lt ga t ewa y
172.16.x.1.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
H P L aserJ et 2100 Con figu ration
Figu re 9: T CP/ IP S creen
4.
Click F in ish . Click OK t o sa ve t h e n ew device con figu r a t ion .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L aptop Prin ter Con figu ration
Laptop Printer Configuration
Introduction
E a ch la pt op m u st be set u p t o pr in t t o t h e n et wor k pr in t er .
Configuring the
Printer
Use t h e followin g pr ocedu r e t o con figu r e t h e pr in t er on ea ch la pt op.
1.
Select S e ttin g s , t h en P rin te rs fr om t h e S ta rt m en u .
2.
Select Ad d P rin te r.
3.
Click N e x t. Th e fir st scr een of t h e Add P r in t er Wiza r d, Loca l or
Net wor k P r in t er , a ppea r s.
Figu re 10: Local or N etw ork Printer S creen
4.
Select Lo c a l p rin te r. Ma ke su r e t h a t t h e Au tom atically d etect an d
in stall m y Plu g an d Play prin ter ch eckbox is n o t ch eck ed.
5.
Click N e x t. Th e secon d scr een of t h e Add P r in t er Wiza r d, Select t h e
P r in t er P or t , a ppea r s.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L aptop Prin ter Con figu ration
Figu re 11: S elect the Printer Port S creen
6.
Select Cre a te a n e w p o rt .
7.
Select S ta n d a rd TCP /IP P o rt fr om t h e T ype dr op-down list .
8.
Click N e x t. Th e Add St a n da r d TCP /IP P r in t er P or t Wiza r d a ppea r s.
9.
Click N e x t. Th e fir st scr een of t h e Add St a n da r d TCP /IP P r in t er P or t
Wiza r d, Add P or t , a ppea r s.
10. E n t er t h e IP a ddr ess of t h e pr in t er in t h e Prin ter N am e or IP Ad d ress
t ext box.
11. E n t er t h e por t n a m e in t h e Port N am e t ext box. Th e scr een sh ou ld
look sim ila r t o t h e followin g:
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L aptop Prin ter Con figu ration
Figu re 12: Ad d Port S creen w ith Ad d ress an d Port N am e
12. Click N e x t. Th e fin a l scr een of t h e Add St a n da r d TCP /IP P r in t er P or t
Wiza r d, Com plet in g t h e Add St a n da r d TCP /IP P r in t er P or t Wiza r d,
a ppea r s.
13. Click F in i s h . Th e fir st scr een of t h e Add P r in t er Wiza r d a ppea r s.
Figu re 13: Ad d Prin ter Wizard S creen
14. Select t h e pr in t er m a n u fa ct u r er a n d t h e pr in t er fr om t h e a ppr opr ia t e
t ext boxes. H P La s e rJ e t 2100.
15. Click N e x t. Th e secon d scr een of t h e Add P r in t er Wiza r d, Na m e You r
P r in t er , a ppea r s.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L aptop Prin ter Con figu ration
Figu re 14: N am e Y our Prin ter S creen
16. E n t er t h e n a m e of you r pr in t er in t h e P rin te r n a m e : t ext box. Na m e
you r pr in t er : GS IS HP La s e rJ e t 2100 . Select N o for t h e defa u lt
pr in t er .
Im p o rta n t: do n ot set t h e defa u lt pr in t er in t h is dia log. If you do, it
will n ot be t h e defa u lt pr in t er for a ll u ser s.
17. Click N e x t. Th e secon d scr een of t h e Add P r in t er Wiza r d, P r in t er
Sh a r in g, a ppea r s.
Figu re 15: Prin ter S h arin g S creen
18. Ma k e su r e t h a t D o n o t s h a re th is p rin te r is select ed.
19. Click N e x t. Th e t h ir d scr een of t h e Add P r in t er Wiza r d, P r in t er Test
P a ge, a ppea r s.
20. Select Ye s t o pr in t a t est pa ge.
21. Click N e x t. Th e fin a l scr een of t h e Add P r in t er Wiza r d, Com plet in g
t h e Add P r in t er Wiza r d, a ppea r s.
22. Click F in i s h . Th e followin g pr om pt a ppea r s wh en t h e syst em sen ds a
t est pa ge t o t h e pr in t er .
23. F ollow t h e in st r u ct ion s on t h e pr om pt .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
S et Defau lt Prin ter for E ach User
Set Default Printer for Each User
Introduction
Th e defa u lt pr in t er for m u st be ch a n ged t o t h e GSIS H P La ser J et 2100
pr in t er con figu r ed in t h e pr eviou s st ep. Th e r ea son for t h is a ddit ion a l
st ep is so t h a t a ll u ser s h a ve t h e n ew pr in t er a s t h e defa u lt .
Changing the Default 1.
Printer
2.
Select S e ttin g s , P rin te rs fr om t h e S ta rt m en u .
Righ t -click on t h e GS IS H P La s e rJ e t 2100 pr in t er a n d ch oose S e t
a s D e fa u lt P rin te r.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
R eal-tim e S tats E xporter Con figu ration
Real-time Stats Exporter Configuration
Introduction
Th is pr ogr a m r epla ces t h e old S c o re bo a rd U p d a te r pr ogr a m .
We r ecom m en d t h a t you r u n t h e Rea l-t im e St a t s E xpor t er pr ogr a m on a
la pt op ot h er t h a n t h e P r im a r y Da t a E n t r y m a ch in e. In t h e even t t h e
P r im a r y Da t a E n t r y m a ch in e is t h e on ly m a ch in e r u n n in g GSIS, y ou m a y
r u n t h e Rea l-t im e St a t s E xpor t er pr ogr a m on t h a t m a ch in e.
About the
Real-time Stats
Exporter
Th e Rea l-t im e St a t s E xpor t er is u sed in t h ose st a diu m s t h a t h a ve
est a blish ed in t er fa ces wit h t h eir st a diu m scor eboa r d displa y syst em s, in st a diu m kiosk s a n d/or n et wor k br oa dca st t r u ck. Th e Rea l-t im e St a t s
E xpor t er pr ogr a m sen ds r ea l-t im e ga m e st a t ist ics t o t h e a n y of t h ese
dest in a t ion com pu t er s via eit h er F TP (F ile Tr a n sfer P r ot ocol) or MSMQ
(Micr osoft Messa ge Qu eu e).
Th is pr ogr a m ca n sen d t o zer o or 1 dest in a t ion com pu t er via F TP or zer o
or m a n y dest in a t ion com pu t er s via MSMQ.
It is h igh ly r ecom m en ded t h a t a n y n ew r equ ir em en t s for in t er fa ces wit h
t h e GSIS Rea l-t im e St a t s E xpor t er be a r ch it ect ed wit h t h e MSMQ
t r a n spor t . P lea se visit h t t p://www.n flgsis.com /gsis/docu m en t a t ion for
m or e in for m a t ion r ega r din g in t er fa cin g wit h t h e Rea l-t im e St a t s
E xpor t er .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
R eal-tim e S tats E xporter Con figu ration
Configuring the Real- Use t h e followin g pr ocedu r e t o con figu r e t h e Rea l-t im e St a t s E xpor t er for
time Stats Exporter for t h e F TP t r a n spor t .
FTP.
1. Select Re a l-tim e S ta ts E x p o rte r fr om t h e To o ls m en u wit h in
GSIS. Th e followin g dia log a ppea r s.
Figu re 16: GS IS R eal-tim e S tats E xporter Dialog
2.
Select t h e En a ble ch eck box.
3.
Select t h e Ou tp u t F o rm a t of CSV (Com m a Sepa r a t ed Va lu es) or
XML (eXt en sible Ma r ku p La n gu a ge). XML is a n ew opt ion in GSIS
3.0.
4.
E n t er t h e IP a ddr ess of t h e scor eboa r d com pu t er in t h e Destin ation IP
Ad d ress t ext box. Th is IP a ddr ess sh ou ld be 172.17.xxx.100, wh er e
xxx is t h e t h ir d oct et of you r st a diu m ’s IP a ddr ess.
5.
E n t er t h e u ser ID a n d pa sswor d for t h e scor eboa r d com pu t er in t h e
a ppr opr ia t e t ext boxes. Do n ot en t er t h e u ser ID a n d pa sswor d t h a t
you u sed t o en t er GSIS.
6.
If t h e scor eboa r d com pu t er is n ot u sin g t h e defa u lt dir ect or y, en t er
t h e dest in a t ion dir ect or y in t h e Destin ation Directory t ext box.
7.
Click Co n n e c t to F TP S e rv e r. Th is con n ect s t h e la pt op t o t h e F TP
ser ver u sin g t h e IP a ddr ess a n d login in for m a t ion t h a t you en t er ed.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
R eal-tim e S tats E xporter Con figu ration
Configuring the Real- Use t h e followin g pr ocedu r e t o con figu r e t h e Rea l-t im e St a t s E xpor t er for
time Stats Exporter for t h e MSMQ t r a n spor t .
MSMQ.
1. Select t h e Me s s a g e Qu e u e t a b.
2.
Select t h e Ou tp u t F o rm a t of CSV (Com m a Sepa r a t ed Va lu es) or
XML (eXt en sible Ma r ku p La n gu a ge). XML is a n ew opt ion in GSIS
3.0 a n d is t h e r ecom m en ded file for m a t for t h e MSM Q t r a n spor t
opt ion .
3.
E n t er t h e IP a ddr ess of a com pu t er t h a t will r eceive a feed fr om
GSIS. Th en click t h e Ad d >> bu t t on . Con t in u e en t er in g a ll IP
a ddr esses t h a t n eed t o r eceive a feed fr om GSIS.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
S QL S erver N etw ork in g Con figu ration
SQL Server Networking Configuration
Introduction
We h a ve en cou n t er ed a ser iou s bu g in t h e SQL Ser ver SP 4 in st a lla t ion
t h a t we've in st r u ct ed you t o per for m . If t h e n et wor k ca ble is r em oved
fr om a n y la pt op wh ile GSIS is r u n n in g, t h e GSIS a pplica t ion on t h a t
m a ch in e will cr a sh .
P lea se follow t h e st eps below t o cor r ect t h is ser iou s issu e.
Configure Server
Network Utility
1.
Logon a s <clu b n a m e>-a dm in
2.
Click St a r t , P r ogr a m s, Micr osoft SQL Ser ver , Ser ver Net wor k U t ilit y
3.
E n su r e t h a t on ly Na m ed P ipes is list ed in t h e E n a bled P r ot ocols list
4.
Click Ok
5.
Reboot t h e la pt op or r est a r t t h e MSSqlSer ver ser vice.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g Gam e Clock Cablin g (N on -Dak tron ics 2007)
Game Clock Cabling (Non-Daktronics 2007)
Introduction
Th e da t a en t r y a n d a u dit or la pt ops r equ ir e a con n ect ion t o t h e ga m e clock
so t h a t t h e oper a t or m a y sim ply pr ess t h e F 11 k ey t o ca pt u r e t h e ga m e
clock t im e a t t h e st a r t of ea ch pla y.
Two pa ir s (4) of sh or t h a u l m odem s a r e u sed t o spa n t h e dist a n ce
bet ween t h e da t a en t r y a n d a u dit or st a t ion s loca t ed in t h e st a t s boot h
a n d t h e ga m e clock sou r ce t h a t is oft en loca t ed a r ela t ively lon g dist a n ce
a wa y.
Th e sh or t h a u l m odem s sim ply a llow t h e ga m e clock sign a l t o t r a vel u p t o
a ppr oxim a t ely 4 m iles.
Black Box
Short haul Modem
Th e followin g is a ph ot ogr a ph of t h e Bla ck Box ME 800A-P LUS sh or t h a u l
m odem . P lea se n ot e t h a t t h e pr oper sh or t h a u l m odem h a s r ou n ded
cor n er s.
Figu re 18: B lack Box S hort h au l M od em (M E 800A -PLUS )
Schematic Diagram of
Game Clock Cabling
Straight through phone cable
RJ11/DB25M
DB-8
RJ45 Wall Plate
Modem
DB9F/DB25M Serial Cable
Straight through phone cable
Straight through phone cable
RJ45 Wall Plate
Modem
X-over phone cable
Laptop computer
Installing the Cabling 1.
and Devices for the
Loca t e t h e Bla ck box DB-8 u n it in t h e st a diu m . Th is u n it is n or m a lly
loca t ed a dja cen t t o t h e ga m e clock sou r ce. P lea se r efer t o t h e st a diu m
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Ch apter 3: In itial S ystem Con figu ration an d T estin g Gam e Clock Cablin g (N on -Dak tron ics 2007)
sit e su r vey docu m en t for t h e exa ct loca t ion .
Game Clock.
2.
At t a ch on e en d of a st r a igh t t h r ou gh ph on e ca ble wit h RJ 11 en ds t o
on e of t h e a va ila ble por t s on t h e DB-8.
3.
At t a ch t h e opposit e en d of t h e ph on e ca ble t o RJ 1 1/DB25M con ver t er .
4.
At t a ch t h e RJ 11/DB25M con ver t er t o t h e sh or t h a u l m odem . Secu r e
t h e con ver t er t o t h e sh or t h a u l m odem wit h scr ews.
5.
Apply power t o t h e sh or t h a u l m odem by plu ggin g in t h e t r a n sfor m er
a n d ca ble.
6.
On t h e bot t om of t h e u n it a r e t wo dipswit ch es t h a t a r e r ecessed.
E n su r e t h a t t h ese swit ch es a r e set t o D CE a n d EN .
On t h e fr on t of t h e u n it is a N o rm a l/Lo o p ba c k bu t t on . E n su r e t h a t
t h e u n it is in N o rm a l m ode (in dica t ed by t h e color bla ck).
 At t h is poin t , if t h e ga m e clock is t u r n ed on a n d oper a t ion a l
(ver ify t h a t t h e Co m p LE D on t h e DB-8 is blin k in g ever y secon d), t h e
LE D in dica t or la beled TD on t h e sh or t h a u l m odem sh ou ld fla sh fr om
gr een t o r ed ever y secon d. Th e LE D in dica t or la beled RD sh ou ld be
solid gr een a t a ll t im es.
7.
At t a ch on e en d of a secon d st r a igh t t h r ou gh ph on e ca ble t o t h e RJ 11
socket on t h e bot t om of t h e sh or t h a u l m odem .
8.
At t a ch t h e opposit e en d of t h e ph on e ca ble t o t h e wa ll pla t e.
9.
If t h e dr op t o t h e ga m e clock sou r ce t er m in a t es a t a pa t ch pa n el in
t h e n et wor k closet you m u st a dd a RJ 45 or RJ 11 st r a igh t t h r ou gh
pa t ch ca ble bet ween t h e por t lea din g t o t h e ga m e clock sou r ce a n d t h e
por t lea din g t o t h e ga m e clock dest in a t ion (st a t s boot h ).
10. Loca t e t h e fir st st a t ion in t h e st a t s boot h t h a t will be r eceivin g t h e
ga m e clock sign a l (da t a en t r y or a u dit or ). At t h a t st a t ion , loca t e t h e
wa ll pla t e t h a t wa s “pa t ch ed” wit h t h e clock sign a l fr om t h e pa t ch in
t h e pr eviou s st ep. At t a ch on e RJ 11 en d of cr ossover ph on e ca ble t o
t h is ja ck.
11. At t a ch t h e opposit e en d of t h e cr ossover ph on e ca ble t o t h e RJ 11 ja ck
on t h e bot t om of a sh or t h a u l m odem .
12. Apply power t o t h e sh or t h a u l m odem by plu ggin g in t h e t r a n sfor m er
a n d ca ble.
13. On t h e bot t om of t h e u n it a r e t wo dipswit ch es t h a t a r e r ecessed.
E n su r e t h a t t h ese swit ch es a r e set t o D CE a n d EN .
On t h e fr on t of t h e u n it is a N o rm a l/Lo o p ba c k bu t t on . E n su r e t h a t
t h e u n it is in N o rm a l m ode (in dica t ed by t h e color bla ck).
 At t h is poin t , if t h e ga m e clock is t u r n ed on a n d oper a t ion a l, t h e
LE D in dica t or la beled RD on t h e sh or t h a u l m odem sh ou ld fla sh fr om
gr een t o r ed ever y secon d. Th e LE D in dica t or la beled TD sh ou ld be
solid gr een a t a ll t im es.
14. At t a ch a n d secu r e t h e DB25M en d of t h e DB25M/DB9F ser ia l ca ble
su pplied wit h t h e sh or t h a u l m odem t o t h e ba ck of t h e sh or t h a u l
m ode.
15. At t a ch t h e DB9F en d of t h e ser ia l ca ble t o on e of t h e GSIS la pt ops.
Ru n t h e GSIS Ga m e Clock Test er pr ogr a m t o va lida t e t h a t you a r e
r eceivin g a ga m e clock sign a l.
16. La bel bot h sh or t h a u l m odem s a n d a ll ca bles a lon g t h is cir cu it GS IS
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Ch apter 3: In itial S ystem Con figu ration an d T estin g Gam e Clock Cablin g (N on -Dak tron ics 2007)
Clo c k A.
17. Repea t st ep 1 t h r ou gh 15 for t h e secon d ga m e clock feed t o t h e st a t s
boot h . Th en la bel bot h sh or t h a u l m odem s a n d a ll ca bles a lon g t h is
cir cu it GS IS Clo c k B .
Th e followin g t wo con dit ion s a r e t r u e if t h e m odem s a n d ca blin g a r e
wor kin g pr oper ly:
On ly t h e RD ligh t sh ou ld fla sh Re d on t h e m odem s in t h e st a t s
boot h .
On ly t h e TD ligh t sh ou ld fla sh Re d on t h e m odem s in t h e video
con t r ol r oom .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
Gam e Clock Cablin g (Dak tron ics)
Game Clock Cabling (Daktronics)
Th e Da kt r on ics Scor in g a n d Tim in g In t er fa ce (DSTI) soft wa r e pr ovides a n opt ion for sen din g t h e
clock in for m a t ion t o GSIS via t h e n et wor k. Sin ce t h e DSTI com pu t er is n or m a lly pla ced on t h e
172.17.x.100 n et wor k a n d a ble t o com m u n ica t e wit h GSIS, it is n a t u r a l t o sim ply sen d t h e clock
in for m a t ion over t h e n et wor k in st ea d of a sepa r a t e con n ect ion . Th is con figu r a t ion r equ ir es n o
a ddit ion a l ca blin g ot h er t h a n t h e con n ect in g t h e DSTI com pu t er t o t h e GSIS “.17” n et wor k.
1.
Loca t e t h e DSTI com pu t er a n d t h e scor eboa r d oper a t or r espon sible for t h e DSTI com pu t er .
2.
St a r t t h e DSTI soft wa r e.
3.
Select E d it, N e tw o rk Clo c k IP Ad d re s s Co n fig u ra tio n fr om t h e m en u -ba r .
Not e: if t h is opt ion is n ot a va ila ble you m u st con t a ct Ca sey St ou t of Da kt r on ics
CSt ou t @da k t r on ics.com .
4.
In t h e N e tw o rk Clo c k IP Ad d re s s e s dia log, en t er t h e IP a ddr ess of t h e GSIS n et wor k a t
you r st a diu m (e.g. 172.16.<you r st a diu m oct et >, 255) a n d click t h e Ad d bu t t on .
5.
Rest a r t t h e DSTI soft wa r e.
6. Sin ce t h e DSTI com pu t er is likely t o h a ve t wo NIC ca r ds, you m u st ver ify t h a t a n et wor k
“Rou t e” exist s on t h e DSTI com pu t er t o en su r e IP t r a ffic dest in ed for GSIS is r ou t ed t h r ou gh
t h e pr oper NIC ca r d.
Ho w to Ch e c k
a.
Open a com m a n d pr om pt win dow.
b.
Type ROU TE P RIN T t h en pr ess En te r.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
c.
Gam e Clock Cablin g (Dak tron ics)
Un der t h e “P e rs is te n t R o u te s :” sect ion a t t h e bot t om you sh ou ld see t h e followin g:
(n ot e: t h e t h ir d oct et sh ou ld m a t ch you r st a diu m )
you do NOT see t h e r ou t e, you m u st pr oceed t o t h e “Addin g a Rou t e” st eps below.
If
Ad d in g a Ro u te
a.
Open a com m a n d pr om pt win dow.
b.
Type ROU TE –p ADD 172.16.<you r st a diu m ’s oct et >.0 MASK 255.255.255.0
172.17.<you r st a diu m ’s oct et >.1
7.
Reboot t h e DSTI com pu t er . Th is will en su r e t h a t a ll con figu r a t ion h a s been cor r ect ly
per sist ed.
8.
On ea ch of you r GSIS la pt ops, you m u st con figu r e t h e Ga m e Clock Test er t o u se t h e
D a k t ro n ic s 2007 pr ot ocol.
a.
St a r t t h e GS IS Ga m e Clo c k Te s te r.
b.
Ch oose To o ls , S e t Clo c k P ro to c o l fr om t h e m en u -ba r .
c.
Set t h e En a b le m a n u a l p ro to c o l d e s ig n a tio n ch eckbox. Th en select D a k tro n ic s
2007.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
T V S tats Cablin g (Classic T w isted -Pair)
TV Stats Cabling (Classic Twisted-Pair)
Introduction
On e la pt op in t h e st a t s boot h a r ea m a y be per for m in g t h e fu n ct ion of TV
St a t s oper a t ion . Not a ll clu bs h a ve a r equ ir em en t for r ea l-t im e st a t ist ica l
displa ys in t h e st a diu m . H owever , m a n y clu bs pr ovide a video sign a l t o
t elevision m on it or s t h r ou gh ou t t h e pr ess a r ea a s well a s lu xu r y box
su it es. N or m a lly, t h e st a t ist ica l displa ys oper a t e on on e ch a n n el in t h e
st a diu m wh ile t h e t elevision br oa dca st of t h e ga m e is on a n ot h er ch a n n el.
On e pa ir (2) of sh or t h a u l m odem s is u sed t o spa n t h e dist a n ce bet ween
t h e la pt op per for m in g t h e fu n ct ion of TV st a t s con t r ol a n d Ch yr on u n it
t h a t is t ypica lly loca t ed in t h e video con t r ol r oom .
Th e sh or t h a u l m odem s sim ply a llow com m u n ica t ion s bet ween t h e la pt op
con t r ollin g t h e TV st a t s a n d t h e Ch yr on u n it t o t r a vel u p t o
a ppr oxim a t ely 4 m iles.
Schematic Diagram of
TV Stats Cabling
DB9F/DB25M Serial Cable
RJ45 Wall Plate
Modem
Chyron
DB9F/DB25M Serial Cable
Straight through phone cable
Straight through phone cable
RJ45 Wall Plate
Modem
X-over phone cable
Laptop computer
Installing the Cabling 1.
and Devices for TV
Stats.
2.
Loca t e t h e Ch yr on u n it in t h e video con t r ol r oom by pla cin g it in a n
a va ila ble r a ck spa ce.
Con n ect t h e power cor d t o t h e ba ck of t h e u n it a n d t o a wor k in g 110 volt r ecept a cle.
3.
At t a ch t h e BNC t wist -on con n ect or of a coa xia l ca ble for t h e ou t pu t
sign a l t o t h e por t la beled P GM Vid e o Ou t on t h e ba ck of t h e Ch yr on
u n it .
4.
Opt ion a lly, a t t a ch t h e BN C t wist -on con n ect or of a coa xia l ca ble for
t h e in pu t ga m e video sign a l t o t h e por t la beled Vid e o In on t h e ba ck
of t h e Ch yr on u n it .
5.
At t a ch a n d secu r e t h e DB9M/DB9M gen der ch a n ger t o t h e S e ria l
P o rt on t h e ba ck of t h e Ch yr on u n it .
6.
At t a ch a n d secu r e t h e DB9F en d of t h e DB9F /DB25M ser ia l ca ble
su pplied wit h t h e sh or t h a u l m odem t o t h e DB9M gen der ch a n ger on
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
T V S tats Cablin g (Cla ssic T w isted -Pair)
t h e ba ck of t h e Ch yr on u n it .
7.
At t a ch a n d secu r e t h e DB25M en d of t h e DB9F /DB25M ser ia l ca ble t o
t h e ba ck of t h e sh or t h a u l m odem .
8.
Apply power t o t h e sh or t h a u l m odem by plu ggin g in t h e t r a n sfor m er
a n d ca ble.
9.
On t h e bot t om of t h e u n it a r e t wo dipswit ch es t h a t a r e r ecessed.
E n su r e t h a t t h ese swit ch es a r e set t o D TE a n d E N .
On t h e fr on t of t h e u n it is a N o rm a l/Lo o p ba c k bu t t on . E n su r e t h a t
t h e u n it is in N o rm a l m ode (in dica t ed by t h e color bla ck).
10. At t a ch on e en d of a s tra ig h t-th ro u g h ph on e ca ble t o t h e RJ 11 sock et
on t h e bot t om of t h e sh or t h a u l m odem .
11. At t a ch t h e opposit e en d of t h e ph on e ca ble t o t h e wa ll pla t e.
12. If t h e dr op fr om t h e video con t r ol r oom t er m in a t es a t a pa t ch pa n el in
t h e n et wor k closet you m u st a dd a RJ 45 or RJ 11 st r a igh t t h r ou gh
pa t ch ca ble bet ween t h e por t lea din g t o t h e video con t r ol r oom a n d
t h e por t lea din g t o t h e TV st a t s la pt op (st a t s boot h ).
13. Loca t e t h e st a t ion in t h e st a t s boot h wh er e t h e TV st a t s la pt op will be
pla ced. At t h a t st a t ion , loca t e t h e wa ll pla t e t h a t wa s “pa t ch ed” in
t h e pr eviou s st ep. At t a ch on e RJ 11 en d of c ro s s o v e r ph on e ca ble t o
t h is ja ck.
14. At t a ch t h e opposit e en d of t h e cr ossover ph on e ca ble t o t h e RJ 11 ja ck
on t h e bot t om of t h e sh or t h a u l m odem .
15. Apply power t o t h e sh or t h a u l m odem by plu ggin g in t h e t r a n sfor m er
a n d ca ble.
16. On t h e bot t om of t h e u n it a r e t wo dipswit ch es t h a t a r e r ecessed.
E n su r e t h a t t h ese swit ch es a r e set t o D CE a n d EN .
On t h e fr on t of t h e u n it is a N o rm a l/Lo o p ba c k bu t t on . E n su r e t h a t
t h e u n it is in N o rm a l m ode (in dica t ed by t h e color bla ck).
17. At t a ch a n d secu r e t h e DB25M en d of t h e DB25M/DB9F ser ia l ca ble
su pplied wit h t h e sh or t h a u l m odem t o t h e ba ck of t h e sh or t h a u l
m ode.
18. At t a ch t h e DB9F en d of t h e ser ia l ca ble t o t h e GSIS la pt op
per for m in g t h e fu n ct ion of TV St a t s oper a t ion .
19. La bel bot h sh or t h a u l m odem s a n d a ll ca bles a lon g t h is cir cu it GS IS
TV S ta t s .
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
TV Stats Cabling (Using StarTech NETRS232)
Th e St a r Tech NE TRS232 device en a bles you t o con figu r e a vir t u a l COM por t on t h e GSIS la pt op
t h a t com m u n ica t es via TCP /IP t o a Ser ia l device. Th is a llows you t o u se t h e exist in g n et wor k
con n ect ion bet ween GSIS a n d t h e scor eboa r d con t r ol r oom for com m u n ica t in g wit h t h e Ch yr on u n it .
1.
Con n ect t h e St a r t ech NE TRS232 t o t h e GSIS n et wor k (172.16.x.0) or con n ect it t o t h e TV
St a t s com pu t er via a cr ossover n et wor k ca ble.
2.
In st a ll t h e S ta rte c h .c o m IP -Ex te n d e r Ma n a g e r soft wa r e on you r TV St a t s la pt op. You
m a y down loa d t h is soft wa r e fr om www.n flgsis.com /down loa d/NE TRS232.zip .
3.
Ru n t h e S ta rte c h .c o m IP -Ex te n d e r Ma n a g e r soft wa r e.
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
4.
Un der t h e IP -Ex te n d e r N e a r Me sect ion you sh ou ld fin d a n en t r y for “S ta rTe c h .c o m
N ETRS 232 1 (x x x x x ). If you don ’t see t h is m a k e su r e t h e St a r Tech device is plu gged in t o t o
t h e .16 n et wor k a n d h a s a n et wor k lin k ligh t .
5.
Righ t click on “S ta rTe c h .c o m N ETR S 232 1 (x x x x x )” a n d ch oose P ro p e rtie s . N ot e: you
m a y n eed t o Un lock t h e device fir st . Th e pa sswor d is: a dm in .
6.
Set t h e n a m e t o: GS IS Ch y ro n .
Set t h e N et wor k set t in gs a s sh own below. Ma k e su r e t h e t h ir d oct et m a t ch es you r st a diu m .
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
7.
Righ t -click on S e ria l P o rt 1 a n d ch oose P ro p e rtie s . N ot e: you m a y n eed t o “Un lock” t h e
device fir st . Th e pa sswor d is: por t 1
8.
Make sure Mode is set to Driver
9.
Click on t h e P o rt Ac c e s s t a b. Ch a n ge t h e TCP por t t o 1801. Click Ok .
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
10. Righ t -click on S e ria l P o rt 1 a n d ch oose Ac tiv a te .
11. Click Co n tin u e An y w a y .
12. You will r eceive a dia log t h a t t ells you wh ich COM por t t h e dr iver is u sin g. You will n eed t o
u se t h is COM por t in t h e TVSt a t s con figu r a t ion . In t h e exa m ple below t h e COM por t is
COM32.
13. If you wa n t t o ch a n ge t h e COM por t t h e St a r Tech is con figu r ed t o u se:
a.
Click My Co m p u te r t h en r igh t -click S ta rte c h .c o m IP -Ex te n d e r (COMx x ) … a n d
ch oose P ro p e rtie s .
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
b.
Select t h e P o rt S e ttin g s t a b t h en click Ad v a n c e d .
c.
Ch a n ge t h e COM P or t Nu m ber t o t h e desir ed por t .
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Ch apter 3: In itial S ystem Con figu ration an d T estin gT V S tats Cablin g (Usin g S tarT ech N E T R S 232)
14. Th e la st t h in g you n eed t o do is ch a n ge t h e COM por t t h a t t h e GSIS TV St a t s soft wa r e u ses
t o com m u n ica t e wit h t h e Ch yr on . See “Con figu r in g TV St a t s COM P or t for Ch yr on ” below.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g Con figu rin g T V S tats COM Port for Ch yron
Configuring TV Stats COM Port for Chyron
Th is sect ion descr ibes h ow t o ch a n ge t h e COM por t t h e GSIS TV St a t s soft wa r e u ses t o com m u n ica t e
wit h t h e Ch yr on CODI u n it . N ot e: you n eed ver sion 5.0.0.2 or h igh er of t h e Ch yr on In t er fa ce.dll.
1.
Click S ta rt t h en Ru n …
2.
E n t er R EGE D IT a n d click OK.
3.
Na viga t e t o HKEY_LOCAL_MACHIN E \ S OF TWARE \ P CS I\ GS IS \ U I
4.
Add a n ew S trin g Va lu e n a m ed Ch y ro n COMP o rt
5.
Set t h e va lu e t o \ \ .\ COMxxx (wh er e xxx is you r COM por t n u m ber ). E .g. \ \ .\ COM1,
\ \ .\ COM256
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
GS IS S ystem T ests
GSIS System Tests
Introduction
You sh ou ld t est ea ch la pt op befor e you set u p t h e syst em for ea ch ga m e.
Obt a in in g su ccessfu l r esu lt s fr om t h e followin g pr ocedu r es will m ost
lik ely r esu lt in a fu lly oper a t ion a l syst em .
Testing
ISDN/WAN
Connectivity
P er for m t h is t est on ea ch la pt op.
Testing the
Dialup
Connection
1.
Log on t o ea ch la pt op a s <c lu bn a m e >-a d m in , for exa m ple, if you r
t ea m is t h e Gia n t s, log on a s g ia n ts -a d m in .
2.
Access a com m a n d pr om pt , t ype P IN G Gs i s S QLClu s te r, a n d pr ess
<En te r>.
3.
If you do n ot r eceive a r eply, r efer t o WAN Problem s in Ch a pt er 7,
T rou blesh ootin g.
P er for m t h is t est on ea ch la pt op.
1.
P lu g a wor kin g ph on e lin e in t o t h e la pt op's m odem por t .
2.
Ma k e su r e t h e IP a ddr ess of t h e DNS ser ver for t h is con n ect ion is set
t o 172.19.1.111.
3.
Dou ble-click t h e GS IS D C sh or t cu t on t h e Deskt op.
4.
User id = Ad m in i s tra to r
P a sswor d = a d m in
5.
Wh en t h e con n ect ion is est a blish ed, you m a y h a n g u p t h e con n ect ion .
 If you experien ce d ifficu lty, refer to Dialu p N etw ork in g Problem s
in Ch apter 7, T rou blesh ootin g.
Testing Message
Queuing
P er for m t h is t est on ea ch la pt op.
Testing the Game
Day Environment
Set u p t h e ga m e da y en vir on m en t by followin g t h e pr ocedu r es in Ch a pt er
4, Gam e Day S etu p.
Refer t o M essage Qu eu in g in Ch a pt er 7, T rou blesh ootin g.
1.
Select P ro g ra m s , GS IS , t h en GS IS Tra in in g Mo d e fr om t h e S ta rt
m en u . Th is will r u n GSIS in t r a in in g m ode.
Wh ile t h e syst em is in t r a in in g m ode, a con n ect ion wit h t h e DC will
n ot be est a blish ed. All m essa gin g a n d da t a will be st or ed on t h e
la pt ops.
2.
Select a n y ga m e fr om t h e 1999 sea son .
3.
E n t er pla ys a n d m a k e su r e t h a t t h e TV st a t s a r e displa yin g pr oper ly.
If a pplica ble, en su r e t h a t st a t ist ics a r e bein g sen t t o t h e scor eboa r d
com pu t er .
4.
P r in t r epor t s.
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
GS IS R eports
GSIS Reports
Introduction
GSIS pr in t s a va r iet y of r epor t s t h a t con t a in ga m e da t a .
Printing Reports
We r ecom m en d t h a t you pr in t sever a l r epor t s a ft er r u n n in g t h e syst em in
t r a in in g m ode. Ch eck ea ch r epor t t o m a k e su r e t h a t t h e cor r ect
in for m a t ion is con t a in ed in t h e r epor t .
1.
Select P rin t Re p o rts … fr om t h e F ile m en u . Th e P r in t Repor t s
dia log a ppea r s.
Figu re 19: Prin t R eport Dialog
2.
Click t h e ch eck box t o t h e left of ea ch r epor t t h a t you wish t o pr in t .
You ca n pr in t m or e t h a n on e r epor t a t t h e sa m e t im e.
3.
Click P rin t. Th e r epor t (s) you ch ecked a r e sen t t o t h e n et wor k
pr in t er .
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L abel Devices
Label Devices
Introduction
It is ext r em ely im por t a n t t o la bel a ll h a r dwa r e a n d ca blin g. Below is a
list of a ll it em s t h a t m u st be la beled t o m a ke it ea sier for t r ou blesh oot in g
pu r poses du r in g ga m e da y.
Device
Label
Sh or t H a u l Modem s con n ect ed t o
DB8
GS IS Clo c k A a n d GS IS Clo c k B
Wa ll ja ck a dja cen t t o DB8 t h a t
con n ect s t o t h e GSIS Clock A
sh or t h a u l m odem
GS IS Clo c k A
Wa ll ja ck a dja cen t t o DB8 t h a t
con n ect s t o t h e GSIS Clock B
sh or t h a u l m odem
GS IS Clo c k B
Sh or t H a u l Modem posit ion ed a t
E n t r y oper a t or ’s st a t ion
GS IS Clo c k A
Wa ll ja ck a dja cen t t o t h e en t r y
oper a t or ’s st a t ion t h a t con n ect s t o
t h e GSIS Clock A sh or t h a u l
m odem
GS IS Clo c k A
Wa ll ja ck a dja cen t t o t h e en t r y
oper a t or ’s st a t ion t h a t con n ect s t o
t h e GSIS Clock A sh or t h a u l
m odem
GS IS Clo c k A
Sh or t H a u l Modem posit ion ed a t
Au dit oper a t or ’s st a t ion
GS IS Clo c k B
9-P in Ser ia l Ca ble con n ect in g t o
E n t r y oper a t or ’s la pt op
GS IS Clo c k A
9-P in Ser ia l Ca ble con n ect in g t o
Au dit oper a t or ’s la pt op
GS IS Clo c k B
Sh or t H a u l Modem con n ect ed t o
t h e Ch yr on u n it .
GS IS TV S ta ts
Wa ll ja ck a dja cen t t o t h e Ch yr on
u n it t h a t con n ect s t o t h e sh or t
h a u l m odem
GS IS TV S ta ts
Sh or t H a u l Modem posit ion ed a t
t h e TV St a t s oper a t or ’s st a t ion .
GS IS TV S ta ts
Wa ll ja ck a dja cen t t o t h e TV St a t s
oper a t or ’s st a t ion t h a t con n ect s t o
t h e sh or t h a u l m odem
GS IS TV S ta ts
9-P in Ser ia l Ca ble con n ect in g t o
TV St a t s oper a t or ’s la pt op
GS IS TV S ta ts
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Ch apter 3: In itial S ystem Con figu ration an d T estin g
L abel Devices
E a ch la pt op sh ou ld h a ve a la bel
for t h e H elp Desk. Th is la bel
sh ou ld a lr ea dy be t h er e, if n ot
plea se m a k e on e.
He lp D e s k 1-877-635-0171
ISDN Ca r d on t h e Adva n ce
Rem ot e Node (ARN) r ou t er .
172.18.x .1 (wh er e x is t h e t h ir d oct et for t h is st a diu m )
Bot t om Rou t er Ca r d on t h e
Adva n ce Rem ot e Node (ARN)
r ou t er .
172.16.x .1 (wh er e x is t h e t h ir d oct et for t h is st a diu m )
Top Rou t er Ca r d on t h e Adva n ce
Rem ot e Node (ARN) r ou t er .
172.17.x .1 (wh er e x is t h e t h ir d oct et for t h is st a diu m )
“Act ive” Ba y Net wor k s Swit ch
172.16.x .9
“Spa r e” Ba y Net wor k s Swit ch
172.16.x .8
H P La ser J et
172.16.x .120
N F L F ilm s 1-800-678-7574
All CAT-5 ca bles con n ect ed t o t h e
swit ch sh ou ld be la beled wit h
t h eir cor r espon din g dr op n u m ber .
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Chapter 4
Game Day Setup
Th is ch a pt er con t a in s pr ocedu r es for set t in g u p GSIS on t h e da y of t h e ga m e.
Ch apter 4: Gam e Day S etu p
S et t i n g U p th e Gam e Day E n viron m en t
Setting Up the Game Day Environment
Introduction
Set t in g u p t h e ga m e da y en vir on m en t con sist s of t h e followin g: S ettin g
Up th e L aptops, Con n ectin g th e Ph on e L in e, Con n ectin g th e Gam e Clock ,
Con n ectin g th e Ch yron B ox, Con n ectin g th e Prin ter, S tartin g th e R ealtim e S tats E xporter Program , a n d S tartin g th e GS IS S oftw are.
Call the GSIS Help
Desk
It is ext r em ely im por t a n t t h a t t h e GSIS h elp desk per son n el h a ve cu r r en t
a n d a ccu r a t e con t a ct ph on e n u m ber s for t h e st a diu m t ech n icia n ,
st a t ist ics boot h a n d pu blic r ela t ion s dir ect or . If you a r e n ot su r e if t h e
H elp Desk h a s a ll of t h e cu r r en t con t a ct in for m a t ion , plea se ca ll t h e h elp
desk a t 1-877-635-0171.
H er e’s a sa m ple of t h e t ypes of ga m e da y con t a ct ph on e n u m ber s you
sh ou ld su pply t o t h e h elp desk:
St a t ist ics boot h
P u blic Rela t ion s ph on e in pr ess box
Tech n icia n ’s Cell P h on e
Tech n icia n ’s ph on e in pr ess box (if a pplica ble)
Set Up the Laptops
Update the GSIS
Software
Use t h e followin g pr ocedu r e t o set u p t h e la pt ops.
1.
Con n ect t h e power cor ds t o ea ch la pt op a n d t o a n elect r ica l ou t let .
2.
Con n ect ea ch la pt op t o t h e n et wor k.
3.
Tu r n on ea ch la pt op a s you con n ect it t o t h e n et wor k.
1.
Login t h e pr im a r y da t a en t r y m a ch in e a s <clu b n a m e>-a dm in .
2.
Wh en t h e GSIS Upda t e pa ge is displa yed, m a k e su r e In t er n et
E xplor er is n ot wor kin g in offlin e m ode by clickin g on F ile on t h e
m en u -ba r . If t h er e is a ch eck m a r k n ext t o Wo rk Offlin e you m u st
r em ove t h e ch eck m a r k by clickin g on it .
3.
P r ess F 5 t o r efr esh t h e pa ge.
4.
A sh or t cu t h a s been a dded t o t h e St a r t u p folder for a ll u ser s. Th is
sh or t cu t will open t h e followin g web pa ge:
h t t p://www.n flgsis.com /gsisu pda t e/gsisu pda t e.h t m .
Th e fir st t im e t h is pa ge is open ed you will see t h e followin g dia log:
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Ch apter 4: Gam e Day S etu p
S et t i n g U p th e Gam e Day E n viron m en t
An swer Ye s t o in st a ll t h e GSIS Upda t e con t r ol.
Th e GSIS Upda t e con t r ol will t h en ch eck t o see if t h er e a r e a n y
u pda t es t o t h e GSIS soft wa r e. If t h er e a r e u pda t es t o t h e GSIS
soft wa r e you m a y see a scr een sim ila r t o t h e on e below:
5.
If u pda t es a r e a va ila ble, you m u st m a ke su r e t h a t you a r e logged on
a s <clu b-n a m e>-a dm in a n d t h en click t h e U p d a te N o w bu t t on .
6.
If t h er e a r e n o n ew u pd a t es t o t h e GSIS soft wa r e t h e followin g scr een
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Ch apter 4: Gam e Day S etu p
S et t i n g U p th e Gam e Day E n viron m en t
will a ppea r :
Test the Dialup
Connection on the
Primary Machine
Use t h e followin g pr ocedu r e t o con n ect t h e ph on e lin e a n d t est t h e dia lu p
con n ect ion .
1.
Con n ect t h e ph on e lin e t o t h e la pt op per for m in g t h e P r im a r y Da t a
E n t r y (P DE ) r ole.
2.
Log on t o t h e P DE la pt op u sin g t h e u ser n a m e of <clu bn a m e>-en t r y.
3.
Dou ble-click on t h e GS IS D C sh or t cu t on t h e deskt op.
4.
Ma k e su r e t h e ph on e n u m ber is set t o 1-877-635-0172 (n ot e: you m a y
n eed t o pr efix t h e ph on e n u m ber is “9,” if you m u st pr ess “9” t o a ccess
a n ou t side lin e.
5.
Wh en t h e con n ect ion is est a blish ed, h a n g u p t h e con n ect ion .
 If you experien ce d ifficu lty, refer to Dialu p N etw ork in g Problem s , in
Ch a pt er 7, T rou blesh ootin g.
Connect the
Game Clock
Connecting the
Chyron Box
Th e ga m e clock will be con n ect ed t o bot h t h e P DE a n d t h e Au dit la pt ops.
Th is con n ect ion r equ ir es t wo sh or t h a u l m odem s. Bot h m odem s m u st be
set t o n or m a l m ode.
1.
Con n ect t h e sh or t h a u l m odem t o t h e ser ia l por t of ea ch la pt op u sin g
t h e DB9 t o DB25 ca ble.
2.
Ru n t h e GSIS Ga m e Clock Test er on t h e P DE a n d Au dit la pt ops t o
ver ify t h a t t h e ga m e clock is fu n ct ion in g pr oper ly. If n ot , r efer t o
Gam e Clock Problem s in Ch a pt er 7, T rou blesh ootin g.
Th e Ch yr on box sh ou ld be con n ect ed t o on e of t h e P RH om e la pt ops. Th e
Ch yr on box is u su a lly loca t ed in t h e Video Con t r ol r oom a n d is con n ect ed
by a pa ir of sh or t h a u l m odem s or a St a r Tech ser ia l ext en der t o t h e
la pt op t h a t is pr ovidin g t h e TV st a t s feed.
Usin g t h e 9-pin ser ia l ca ble, con n ect t h e sh or t h a u l m odem la beled TV
St a t s t o t h e ser ia l por t of t h e la pt op.
Connecting the Printer Con n ect t h e pr in t er t o a wor kin g GSIS n et wor k ja ck wit h t h e CAT -5
n et wor k ca ble.
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Ch apter 4: Gam e Day S etu p
Starting the GSIS
Software
S et t i n g U p th e Gam e Day E n viron m en t
Use t h e followin g pr ocedu r e t o st a r t t h e GSIS soft wa r e.
1.
Loca t e t h e la pt op a t t h e da t a en t r y oper a t or ’s loca t ion a n d log on wit h
t h e u ser n a m e for t h e r ole of P r im a r y Da t a E n t r y. F or exa m ple,
Gia n ts -E n try .
2.
Select P ro g ra m s , GS IS , GS IS , fr om t h e S ta rt m en u . Th e followin g
con fir m a t ion pr om pt a ppea r s:
"Will th is laptop be perform in g th e role of „Prim ary Data E n try?‟"
3.
Click Ye s .
4.
Wa it for t h e st a t ic t a ble syn ch r on iza t ion t o com plet e. Do NOT
t er m in a t e or exit GSIS du r in g t h e syn ch r on iza t ion pr ocess.
 We recom m en d th at you restrict th e role of th is laptop to Prim ary
Data E n try. In th e even t of a total n etw ork failu re, th is is th e on ly
laptop th at w ill con tin u e to fu n ction n orm ally, an d it w ill n eed to
establish a d ialu p con n ection w ith th e DC.
GSIS loa ds t h e cu r r en t ga m e a n d displa ys t h e GSIS st a r t u p scr een .
Figu re 20: GS IS S tartu p S creen
4.
Log on t o ea ch of t h e ot h er la pt ops wit h t h e a ppr opr ia t e u ser n a m es.
F or exa m ple, g ia n ts -a u d it, g ia n ts -p rh o m e , g ia n ts -p rv i s it, or
g ia n ts -g u e s t.
5.
Wh en you r u n t h e GSIS soft wa r e on t h e Au dit la pt op, you will be
pr esen t ed wit h t h e sa m e pr om pt t h a t is sh own in St ep 3. An swer N o
t o t h is pr om pt . If you a n swer Ye s , GSIS will in for m you t h a t a P DE
la pt op is a lr ea dy pr esen t in t h e st a diu m .
 T h is prom pt w ill n ot appear on th e PR H om e, PR Visit an d Gu est
laptops.
E a ch la pt op t h en a u t om a t ica lly obt a in s t h e ga m e da t a fr om t h e
la pt op sign ed on a s P r im a r y Da t a E n t r y.
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Ch apter 4: Gam e Day S etu p
S et t i n g U p th e Gam e Day E n viron m en t
Starting the Real-time Th e Rea l-t im e St a t s E xpor t er is a pr ogr a m t h a t pr ovides a st a t ist ica l feed
t o t h e st a diu m scor eboa r d a n d ot h er com pu t er s su ch a s in -st a diu m
Stats Exporter
kiosk s, n et wor k br oa dca st t r u ck s et c. Th is con n ect ion is m a de t h r ou gh
Program
t h e LAN a n d r equ ir es a n IP a ddr ess t o a ccess t h ese com pu t er s.
1.
Select Re a l-tim e S ta ts E x p o rte r fr om t h e To o ls m en u .
2.
Ver ify t h a t t h e F TP dest in a t ion in for m a t ion is cor r ect a n d t h a t t h e
pr ogr a m su ccessfu lly con n ect ed t o t h e F TP dest in a t ion com pu t er .
Not e: t h e la r ge bu t t on will r ea d D is c o n n e c t fro m F TP S e rv e r
wh en it h a s su ccessfu lly m a de a con n ect ion .
3.
Ver ify t h a t t h e Messa ge Qu eu e dest in a t ion IP Ad d re s s e s is cor r ect .
4.
Click t h e D e ta ils >> bu t t on t o displa y t h e r esu lt s of t h e expor t er .
5.
Select t h e S e n d S ta ts fro m We b S e rv e r t a b.
6.
Click t h e S e n d S e a s o n -t o -d a te S ta t bu t t on . Th is will r et r ieve t h e
followin g files fr om t h e web ser ver specified in t h e We b S e rv e r field:
a.
Sea son -t o-da t e st a t s for h om e t ea m
b.
Sea son -t o-da t e st a t s for t h e visit in g t ea m
c.
Sea son -t o-da t e lea der s
d. Sea son -t o-da t e t ea m r a n kin gs
Starting TV Stats
7.
Click t h e S ta rt bu t t on in t h e Ou t-o f-to w n S c o re s a n d S ta ts a r ea .
Th is will in st r u ct t h e expor t er t o r et r ieve t h e ou t -of-t own scor es a n d
week lea der s XML file fr om t h e web ser ver ever y 60 secon ds.
8.
Wh en you r st a t s cr ew h a s com plet ed en t r y of t h e r ost er s for t oda y’s
ga m e, select S e n d Ro s te r F ile fr om t h e To o ls m en u . Th is will sen d
t h e cu r r en t r ost er in for m a t ion t o a ll of t h e dest in a t ion com pu t er s.
To st a r t t h e TV St a t s:
1.
Loca t e t h e la pt op t h a t is con n ect ed t o t h e Ch yr on box.
2.
P r ess <S h ift+F 3>. Th e TV St a t s scr een a ppea r s.
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Ch apter 4: Gam e Day S etu p
S et t i n g U p th e Gam e Day E n viron m en t
Figu re 21: T V S tats S creen
3.
Click Ac tiv a te Ch y ro n TV Co m m u n ic a tio n .
Th e TV St a t s Con t r ol P a n el a ppea r s.
Figu re 22: T V S tats S creen Con trol Panel
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Ch apter 4: Gam e Day S etu p
P l a yer P a r t i c i p a t i on R esp on si b i l i t i es
Player Participation Responsibilities
1. Provide GSIS network connectivity to the Player Participation laptops. If possible,
provide network connectivity to the PP laptops so that they can receive stats from
the Real-time Stats Exporter and they can also print reports to the printer. After
you have established connectivity you should setup and test printing to the GSIS
printer from the Player Participation laptops.
2. Apply GSIS Updates to the Player Participation laptops before each game. Before
each game, make sure the Player Participation laptops are connected to the GSIS
network and the GSIS Update page is opened to check for the latest patches to the
GSIS and Player Participation software.
3. Configure the Real-time Stats Exporter to send to the Player Participation Primary
laptop. If the Player Participation laptops have connectivity to the GSIS network
you can eliminate the need to export the XML files to a USB drive at the end of each
quarter. Configure the Real-time Stats Exporter to send to the primary Player
Participation laptop. You‟ll need to know the IP address of the primary laptop.
There is no harm in sending to the secondary Player Participation laptop as well
however it will not be used by the secondary.
When configuring the Real-time Stats Exporter, make sure you set the Output
Format to XML and enter the IP address of the primary Player Participation
computer. After setting this up, send the roster file and Game-to-Date Stats files
using the Tools menu. The primary Player Participation computer should now show
today‟s gamekey is the status bar of the Player Participation application.
4. Assist with synchronizing the time on the camera with a GSIS laptop.
The time on the Player Participation cameras need to be set to the same time as the
GSIS laptops. The Player Participation camera operators will bring their camera to
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Ch apter 4: Gam e Day S etu p
P l a yer P a r t i c i p a t i on R esp on si b i l i t i es
the stats booth and need to see the exact time on the GSIS laptops. They may need
you to double-click on the “Clock Time” on the task bar of one of the GSIS laptops to
retrieve the exact time. You don‟t need to do anything other than provide them with
the access to a laptop. Note: GSIS must be up and running before setting the
camera clocks as GSIS will have synchronized the clock on the laptop to the
distribution center.
5. Provide a secure location to store the PP computer equipment during the 1st qtr.
When the Player Participation coordinators report to the end zone camera locations
before the end of the 1st quarter, they will leave the Player Participation equipment
with you so that it doesn‟t get lost or stolen. They may also provide you with a USB
drive that you‟ll need to use at the end of the 1st quarter.
6. Export End of Quarter Data.
If the Player Participation laptops are connected to the GSIS network you can skip
this step if the Real-time Stats exporter has been configured to send to the primary
Player Participation laptop.
After the 1st quarter has ended and the stats crew has finished entering all of the 1st
quarter plays, insert the USB drive in one of the GSIS laptops and export the
Cumulative Statistics XML file and Roster XML files.
a. Insert the Flash Drive into the USB port of a GSIS laptop.
b. Within GSIS, choose File, Text File Reports, Cumulative Stats XML… from the
menu-bar.
c.
Select the drive letter of the Flash Drive and click OK. This will store a file
named GSISGameStats.xml on the Flash Drive.
d. Within GSIS, choose File, Text File Reports, Roster XML File… from the menubar.
e.
Select the drive letter of the Flash Drive and click OK. This will store a file
named Roster.xml on the Flash Drive.
f.
Stop the Flash Drive by double-clicking on the
icon in the task tray. Select
the USB Mass Storage Device and click Stop.
If you receive a message stating: “The device „Generic volume‟ cannot by stopped
right now. Try stopping the device again later.”, then simply remove the USB
drive.
Figure 2- Flash Drive
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Ch apter 4: Gam e Day S etu p
P l a yer P a r t i c i p a t i on R esp on si b i l i t i es
7. Print starters report
After the Player Participation operators have identified the players on the first
offensive play of each team they will create a “Starters Report” that the stats crew
can use to verify their starter information. If the Player Participation system is not
connected to the GSIS network they will create the report in PDF format on the USB
drive that you may open and print using the Adobe Acrobat Reader on any of the
GSIS laptops. Deliver this report to the member of the stats crew responsible for
starters. He/she can use this to compare his starters with the starters identified by
the Player Participation crew.
8. Export end of quarter 2 and 3 data.
As the player participation operator(s) finish identifying the players in each quarter,
they will be ready for a new export from GSIS. You‟ll need to simply follow the same
steps for placing the Cumulative Stats XML and Roster XML files on the USB drive
as described above (see Export End of Quarter Data” above).
9. Export end of game data
Follow the same procedures to export the Cumulative Stats XML and Roster XML
files on the USB drive as described above.
10. Provide 2 GSIS laptops for Player Participation post-game use
When the two camera operators return at the end of the game, they will begin to
identify the players in the remaining plays of the game. Please provide them with
two newer GSIS laptops that are no longer in use after the game. These laptops will
be connected to the 5-port Linksys network switch provided for Player Participation.
Note: as Player Participation crews become more productive, they may no longer
need additional laptops after the game. If they continue to request laptops after
their fourth or fifth game using the system you may want to find out what‟s causing
them to be so slow. Most crews should be able to complete the process in less than 2
hours after the end of the game.
11. Show the Player Participation Coordinator where the GSIS network connection is
When the Player Participation operators have completed their work, the Player
Participation “Primary” machine will need to be connected to the GSIS network to
upload the data to the NFL League Headquarters. Please show this person which
network port he/she can plug into if they are not already connected to the GSIS
network.
12. Secure the 2 GSIS laptops after Player Participation is complete
You have the option of waiting for the Player Participation operators to finish with
the GSIS laptops or provide them with access to the secure storage location where
the GSIS laptops are stored between games.
For more information regarding Player Participation, please visit http://www.nflgsis.com/pp
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Chapter 5
Game Flow
Th is ch a pt er in clu des a n over view of t h e ga m e flow. You will n ot be per for m in g a n y of t h ese
t a sks, bu t we r ecom m en d t h a t you r ea d t h is sect ion so t h a t you a r e fa m ilia r wit h t h e ba sic flow
of t h e ga m e.
Ch apter 5: Gam e Flow
Ga m e Fl ow
Game Flow
Introduction
Th e ga m e flow is divided in t o t h r ee pa r t s: P r e -ga m e set u p, Ga m e pla y,
a n d P ost -ga m e a ct ivit ies. E a ch is descr ibed below.
Pre-game Setup
Pre-gam e setu p con sist s of:
Ver ifyin g t h a t t h e r ost er s a r e a ccu r a t e; if t h ey a r e n ot , t h e
a ppr opr ia t e ch a n ges m u st be m a de.
Ver ifyin g t h a t t h e st a r t in g lin eu ps a r e a ccu r a t e.
Ver ifyin g t h a t t h e dept h ch a r t s a r e a ccu r a t e.
Ver ifyin g t h a t t h e coa ch es a r e a ccu r a t e.
Ver ifyin g t h a t t h e pla yer defa u lt s a r e a ccu r a t e.
Th e Ga m e even t
Th e coin t oss
At t h is poin t , t h e ga m e officia lly begin s.
Game Play
Gam e play con sist s of t h e followin g:
Kick-off (st a r t of fir st qu a r t er )
E n d of fir st qu a r t er
P r in t pla y-by-pla y, fir st qu a r t er su m m a r y, offen sive st a t s, et c.
St a r t of secon d qu a r t er
Two-m in u t e wa r n in g
E n d of h a lf
P r in t pla y-by-pla y, fir st h a lf su m m a r y, offen sive st a t s, et c.
St a r t of t h ir d qu a r t er
E n d of t h ir d qu a r t er
P r in t pla y-by-pla y, t h ir d qu a r t er su m m a r y, offen sive st a t s, et c.
Two-m in u t e wa r n in g
E n d of ga m e
Over t im e (if n ecessa r y)
At t h is poin t , t h e ga m e is officia lly over .
Post-game
Activities
Post-gam e activities con sist of:
Upda t in g t h e r ost er s wit h pla yer st a t u s a n d cor r ect ion s.
P r in t in g t h e ga m e book a n d ver ifyin g t h a t it is cor r ect .
Closin g t h e ga m e (t h is is t h e equ iva len t of t h e “Bla st ” fu n ct ion in
Su per St a t ).
Open in g t h e ga m e (if n ecessa r y, t o cor r ect a n y er r or s), t h en closin g
t h e ga m e.
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Chapter 6
Failover
GSIS is design ed t o en su r e t h a t t h e en t r y of ga m e st a t ist ics ca n a lwa ys be per for m ed. F a ilover
m ech a n ism s pr ovide for pr oblem s t h a t m a y occu r du r in g ga m e pla y.
Th is ch a pt er is divided in t o fou r sect ion s: L AN / WAN Failu res, Prim ary Data E n try L aptop
Failu res, a n d S econ d ary L aptop Failu res.
Ch apter 6: Failover
L AN / W AN Failu res
LAN/WAN Failures
Introduction
St a t u s codes in dica t in g t h e con n ect ion st a t u s of ea ch la pt op a ppea r in t h e
st a t u s ba r of t h e GSIS pr ogr a m . Th ese st a t u s codes va r y depen din g u pon
wh ich u ser r ole is a ssign ed t o t h e la pt op.
Primary Data
Entry Laptop
Status Codes
Th e followin g st a t u s codes a pply t o t h e P DE la pt op.
Co n n e c te d – Th is st a t u s in dica t es t h a t t h e syst em is con n ect ed a n d
r u n n in g n or m a lly.
LAN D o w n – Th is st a t u s in dica t es t h a t t h e la pt op ca n n ot
com m u n ica t e wit h t h e loca l r ou t er ; i.e., P ING 172.16.xxx.1 fa ils.
D C D o w n – Th is st a t u s in dica t es t h a t t h e la pt op ca n n ot
com m u n ica t e wit h t h e DC; i.e., P ING GsisSQLClu st er fa ils.
D U N Co n n e c te d – Th is st a t u s in dica t es t h a t t h e la pt op is con n ect ed
t o t h e DC via a dia lu p n et wor kin g (DUN) con n ect ion .
D U N F a ile d – Th is st a t u s in dica t es t h a t t h e la pt op t r ied a n d fa iled
t o con n ect t o t h e DC via t h e dia lu p n et wor k in g (DUN) con n ect ion .
Primary Data
Entry Laptop
Status Code
Progression
Th e P DE la pt op st a t u s codes occu r in a pr ogr ession over t im e. Th e
pr ogr ession st a r t s wit h eit h er a LAN D o w n st a t u s or a D C D o w n
st a t u s, depen din g u pon wh er e t h e com m u n ica t ion s fa ilu r e occu r s. If t h e
fa ilu r e occu r s on t h e loca l a r ea n et wor k a n d t h e com pu t er ca n n ot P ING
t h e loca l r ou t er , t h en t h e st a t u s is LAN D o w n . If t h e fa ilu r e occu r s a t
a n y poin t bet ween t h e loca l r ou t er a n d t h e dist r ibu t ion cen t er , bu t
com m u n ica t ion s a t t h e loca l a r ea n et wor k a r e u p, t h en t h e st a t u s is D C
Dow n.
If t h e st a t u s is LAN D o w n , t h e syst em will wa it sever a l m in u t es for t h e
sit u a t ion t o be r esolved. If com m u n ica t ion s a r e n ot r est or ed, t h e st a t u s is
ch a n ged t o D C D o w n .
On ce a st a t u s of D C D o w n is r ea ch ed, t h e syst em will a t t em pt t o r est or e
com m u n ica t ion s wit h a dia lu p con n ect ion . If t h e dia lu p is su ccessfu l, t h e
st a t u s is ch a n ged to D U N Co n n e c te d . If t h e dia lu p a t t em pt fa ils, t h e
st a t u s ch a n ges t o D U N F a ile d . Th e syst em will a t t em pt t o con n ect t o t h e
DC via dia lu p ever y few m in u t es.
Th is pr ogr ession is sh own in t h e dia gr a m on t h e n ext pa ge.
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Ch apter 6: Failover
L AN / W AN Failu res
Figu re 23: Failover Diagram
Secondary Laptop
Status Codes
Th e followin g st a t u s codes a pply t o t h e la pt ops t h a t a r e n ot a ssign ed t h e
r ole of pr im a r y da t a en t r y.
N o n -d a ta e n try – Th is st a t u s code in dica t es t h a t P DE la pt op is
con n ect ed t o t h e syst em a n d is r u n n in g n or m a lly.
P D E D o w n – Th is st a t u s code in dica t es t h a t t h e P DE la pt op is n ot
con n ect ed t o t h e syst em .
P D E N o rm a l – Th is st a t u s code in dica t es t h a t t h e P DE la pt op is
con n ect ed t o t h e syst em a n d is r u n n in g n or m a lly.
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Ch apter 6: Failover
Prim ary Data E n try L aptop Failu res
Primary Data Entry Laptop Failures
Introduction
In t h e even t t h a t t h er e is a ca t a st r oph ic fa ilu r e of t h e P r im a r y Da t a
E n t r y (P DE ) la pt op, a ll ot h er la pt ops in t h e st a diu m will n ot be a ble t o
en t er a n y in for m a t ion u n t il a la pt op is a ssign ed t h e r ole of P DE . Th is
a ssign m en t is ca r r ied ou t by pr om ot in g on e of t h e ot h er la pt ops t o P D E .
 Y ou d o n ot h ave to log off from GS IS to prom ote th e laptop.
Promoting a
Laptop to Primary
Data Entry
Use t h e followin g pr ocedu r e t o pr om ot e a la pt op t o P r im a r y Da t a E n t r y.
1.
Iden t ify wh ich la pt op you wou ld like t o pr om ot e t o P DE . Th is will
n or m a lly be t h e Au dit la pt op a s it is m ost lik ely in closer pr oxim it y t o
t h e P DE la pt op.
2.
Select P ro m o te to P rim a ry fr om t h e F ile m en u or Lo g in U s e r…
fr om t h e F ile m en u . Th e GSIS User Logon dia log a ppea r s.
Figu re 24: Login Dialog
3.
E n t er t h e u ser n a m e for t h e pr im a r y da t a en t r y r ole. Th is u ser n a m e
t a k es t h e for m of <c lu bn a m e >-e n try .
4.
Click OK. Th e followin g con fir m a t ion pr om pt a ppea r s:
“Will th is m ach in e be perform in g th e role of „Prim ary Data E n try?”
5.
Click Ye s . Th is la pt op is n ow a ssign ed t h e r ole of P r im a r y Da t a
E n t r y.
At t h is poin t , a ll ot h er la pt ops in t h e st a diu m will a u t om a t ica lly
swit ch over t o t h is n ew P r im a r y. Wh en t h is h a ppen s, you will n ot ice
t h a t ea ch la pt op displa ys t h e GSIS st a r t u p scr een .
 If a Prim ary Data E n try laptop is alread y presen t in th e stad iu m ,
you w ill n ot be able to prom ote an oth er laptop T o Prim ary Data
E n try.
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Ch apter 6: Failover
S econ d ary L aptop Failu res
Secondary Laptop Failures
Introduction
In t h e even t t h a t t h er e is a ca t a st r oph ic fa ilu r e of a la pt op ot h er t h a n t h e
P DE la pt op, you m a y ea sily ch a n ge t h e r ole of a n y la pt op by loggin g in t o
GSIS a s a differ en t u ser .
 Y ou d o n ot h ave to log off from GS IS to ch an ge a u ser role.
Changing User
Roles
Use t h e followin g pr ocedu r e t o ch a n ge a u ser r ole.
1.
Select Lo g in U s e r… fr om t h e F ile m en u . Th e GSIS User Logon
dia log box a ppea r s.
Figu re 25: Login Dialog
2.
E n t er t h e u ser n a m e for t h e r ole t h a t you wa n t t h e la pt op t o a ssu m e.
3.
Click OK. Th is la pt op is n ow a ssign ed t h e n ew r ole.
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Chapter 7
Troubleshooting
Th is ch a pt er in clu des t r ou blesh oot in g pr ocedu r es for scen a r ios n ot cor r ect ed by fa ilover .
Ch apter 7: T rou blesh ootin g
L AN Problem s
LAN Problems
Introduction
Th is sect ion explor es possible LAN pr oblem s a n d pr ovides solu t ion s t o r em edy t h e pr oblem s
Problem
Resolution
The network card has failed.
F o r la p to p s w ith a P CMCIA n e tw o rk c a rd , you will
n eed t o r epla ce t h e ca r d wit h a spa r e on e.
F o r la p to p s w ith a n in te rn a l n e tw o rk c a rd , you ca n
a dd a spa r e P CMCIA ca r d.
PING 172.16.x.1 fails
Ch eck t o see if t h e swit ch /h u b h a s power .
If it does n ot , a pply power t o t h e swit ch /h u b.
If it does h a ve power , t h en r epla ce t h e swit ch /h u b
wit h a spa r e if on e is a va ila ble.
Ad d i tio n a l In fo rm a tio n : E a ch clu b h a s been a ssign ed
t wo swit ch es. You m a y sim ply m ove ea ch con n ect ion fr om
t h e fa iled swit ch in t o t h e sa m e por t in t h e spa r e swit ch .
PING 172.18.x.1 fails
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Repla ce t h e ca ble con n ect in g t h e swit ch t o t h e r ou t er .
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Ch apter 7: T rou blesh ootin g
WAN Problem s
WAN Problems
Introduction
Th is sect ion explor es possible WAN pr oblem s a n d pr ovides solu t ion s t o r em edy t h e pr oblem s.
Problem
Resolution
PING 172.19.1.1 fails. GSIS is in dial- Use t h e followin g pr ocedu r e t o r em edy t h e pr oblem :
up mode because the WAN is down Tr y t o pin g you r loca l r ou t er t o det er m in e wh er e t h e
pr oblem is (P ING 172.16.x.1.
If you did n ot get a r eply, t h e pr oblem is in t h e
st a diu m (see L AN Problem s in t h is ch a pt er ).
If you r eceived a r eply, go t o S o lu tio n A.
Solution A
1.
P ower off t h e Adva n ced N et wor k N ode (ARN). Th e
power swit ch is loca t ed on t h e ba ck of t h e u n it . Wa it
t wo m in u t es t h en power t h e ARN ba ck on . Wa it for
t h e Ru n ligh t t o t u r n solid gr een .
2.
Tr y t o pin g t h e r ou t er a t t h e DC a ga in (P ING –t
172.19.1.1). Aft er a bou t on e m in u t e pr ess <Ctrl+C>
t o st op t h e pr ogr a m .
If you r eceived a r eply, go t o S o lu tio n B .
If you did n ot r eceive a r eply, go t o S o lu tio n C.
Solution B
Th e WAN is fu n ct ion in g pr oper ly a ga in . You m a y n ow
h a n g u p t h e dia l-u p con n ect ion on t h e GSIS P DE la pt op
by eit h er u n plu ggin g t h e ph on e lin e fr om t h e la pt op for 30
secon ds or by r igh t clickin g on t h e GSIS DC dia l-u p
con n ect ion on t h e t a sk ba r a n d ch oosin g D is c o n n e c t .
Solution C
Con t a ct t h e GSIS H elp Desk a n d a sk for t h e Net wor kin g
Su ppor t E n gin eer for a ssist a n ce.
a.
1.
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Ch apter 7: T rou blesh ootin g
Dial-u p Problem s
Dial-up Problems
Introduction
Th is sect ion explor es possible dia l-u p pr oblem s a n d pr ovides solu t ion s t o r em edy t h e pr oblem s.
Problem
Resolution
The modem is not functioning.
Ca ll t h e GSIS H elp Desk. Th e m ost com m on fix is t o
a ssign on e of t h e ot h er la pt ops t h e r ole of P r im a r y Da t a
E n t r y.
Cannot establish a dial tone.
1.
Ma k e su r e t h e ph on e lin e is secu r ely con n ect ed t o t h e
la pt op’s m odem por t a n d t o a wor k in g ph on e ja ck.
2.
Un plu g t h e ph on e lin e fr om t h e la pt op a n d plu g t h e
ph on e lin e in t o a st a n da r d a n a log ph on e. Lift t h e
r eceiver a n d list en for a dia l t on e.
3.
If you don ’t h ea r a dia l t on e, con t a ct you r st a diu m
ph on e t ech n icia n .
The GSIS DC dial-up connection is
missing.
Use t h e followin g pr ocedu r e t o cr ea t e a n ew dia l-u p
con n ect ion .
1.
Select S e ttin g s , N e tw o rk a n d D ia l-u p
Co n n e c tio n s , Ma k e N e w Co n n e c tio n fr om t h e
S ta rt m en u . Th e N et wor k Con n ect ion Wiza r d
a ppea r s.
Figu re 28: N etw ork Con n ection Wizard
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2.
Ch oose D ia l-u p to p riv a te n e tw o rk .
3.
Click N e x t. Th e Net wor k Con n ect ion Wiza r d, Select a
Device scr een a ppea r s.
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Ch apter 7: T rou blesh ootin g
Dial-u p Problem s
Figu re 29: S elect a Device S creen
4.
Select Mo d e m .
5.
Click N e x t. Th e Net wor k Con n ect ion Wiza r d, P h on e
Nu m ber t o Dia l scr een a ppea r s.
Figu re 30: Ph on e N um ber to Dial S creen
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6.
E n t er 1-877-635-0172. If you n eed t o dia l a n u m ber t o
a ccess a n ou t side ph on e lin e, en t er t h e n u m ber
followed by a com m a befor e t h e ph on e n u m ber .
7.
Click N e x t. Th e Net wor k Con n ect ion Wiza r d,
Con n ect ion Ava ila bilit y scr een a ppea r s.
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Ch apter 7: T rou blesh ootin g
Dial-u p Problem s
Figu re 31: Con n ection Availability S creen
8.
Ch oose F o r a ll u s e rs .
9.
Click N e x t. Th e Net wor k Con n ect ion Wiza r d,
In t er n et Con n ect ion Sh a r in g scr een a ppea r s.
Figu re 32: Intern et Con n ection S h arin g S creen
 Ma k e su r e t h e E n a ble In t er n et Con n ect ion
Sh a r in g for t h is con n ect ion ch eck box is n ot
ch eck ed.
10. Click N e x t. Th e Net wor k Con n ect ion Wiza r d,
Com plet in g t h e N et wor k Con n ect ion Wiza r d scr een
a ppea r s.
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Ch apter 7: T rou blesh ootin g
Dial-u p Problem s
Figu re 33: Com pletin g th e N etw ork Con n ection Wizard S creen
11. E n t er t h e n a m e of t h e con n ect ion a s GSIS DC.
Im p o rta n t: Th er e m u st be a spa ce bet ween GSIS a n d
DC.
12. Click F in i s h .
The dial-up connection failed. GSIS Ch eck t h a t t h er e is a GSIS DC dia l-u p con n ect ion a n d
indicates a status of DUN failed in the ver ify t h e ph on e n u m ber . P lea se n ot e t h a t if you a r e
r equ ir ed t o dia l a 9 or ot h er n u m ber t o a ccess a n ou t side
status bar.
lin e, you will n eed t o pr efix t h e dia l-u p ph on e n u m ber
wit h t h a t n u m ber followed by a com m a (for exa m ple, 9, 1877-635-0172).
Both the ISDN and DUN connections P lea se con t a ct t h e GSIS H elp Desk . If it is det er m in ed
t h a t com m u n ica t ion s will n ot be r est or ed qu ick ly, t h e
failed.
ga m e m a y a lso be en t er ed a t t h e DC. Th e st a t s cr ew a t
t h e st a diu m sh ou ld con t in u e en t er in g t h e ga m e a s u su a l.
Th e br ea k in con n ect ivit y will n ot be n ot icea ble.
At t h e en d of t h e ga m e, plea se con t a ct t h e GSIS H elp
Desk for fu r t h er in st r u ct ion s. If com m u n ica t ion s a r e st ill
down , you will be in st r u ct ed t o t a k e t h e P r im a r y Da t a
E n t r y la pt op t o a wor kin g ph on e lin e a n d est a blish a dia lu p con n ect ion t o t h e DC. You will t h en be in st r u ct ed t o
st a r t GSIS (if it is n ot st ill r u n n in g) a n d t h e H elp Desk
per son n el will be a ble t o ext r a ct t h e ga m e fr om t h e
la pt op.
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Ch apter 7: T rou blesh ootin g
Prim ary Com pu ter R ole Problem s
Primary Computer Role Problems
Introduction
Th is sect ion descr ibes pr oblem s t h a t m a y occu r on t h e com pu t er per for m in g t h e r ole of P r im a r y
Da t a E n t r y. You ca n det er m in e t h e com pu t er r ole of a n y com pu t er by select in g Abo u t fr om t h e
He lp m en u .
Problem
Resolution
When starting GSIS on the Primary
Data Entry laptop, you receive
“Network Error” message after about
two minutes:
Det er m in e wh y you ca n n ot est a blish a con n ect ion wit h
n eit h er t h e DC via t h e ISDN (WAN) con n ect ion n or t h e
dia l-u p con n ect ion . See t h e W AN Problem s a n d Dial-u p
Problem s sect ion .
P lea se n ot e t h a t a t t h is poin t GSIS will n ot t r y t o r edia l
t h e DC. You m u st eit h er fix t h e WAN pr oblem or
est a blish a dia l-u p con n ect ion m a n u a lly.
In t h e even t you a r e a bsolu t ely cer t a in t h a t t h e WAN
con n ect ion a n d dia l-u p con n ect ion ca n n ot be est a blish ed
befor e t h e st a r t of t h e ga m e you m a y pr ess Ca n c e l.
Figu re 34: N etw ork E rror Prom pt
When starting GSIS on the Primary
Data Entry laptop, you receive a “DC
Game Synchronization” message
after about two minutes:
Use t h e followin g solu t ion t o r em edy t h is pr oblem .
Type P IN G GS IS S QLClu s te r –t a t a com m a n d pr om pt
t o det er m in e if t h e P r im a r y Da t a E n t r y la pt op ca n st ill
pin g t h e DC.
If you get a r eply wit h in on e m in u t e, pr ess <Ctrl+C>
t o st op t h e P ING. Th en click t h e Re try bu t t on in
GSIS. If you r eceive t h is m essa ge a ga in con t a ct t h e
GSIS H elp Desk for fu r t h er in st r u ct ion s.
If you do n ot r eceive a r eply, see t h e WAN Problem s or
Dial-u p Problem s sect ion s of t h is ch a pt er .
Im p o rta n t: You m a y pr ess t h e Ca n c e l bu t t on u n der
m ost cir cu m st a n ces; h owever , you m a y r u n in t o m or e
Figu re 35: DC Gam e S ynch ron ization Prom pt pr oblem s in su bsequ en t st eps of t h e GSIS st a r t u p pr ocess.
When starting GSIS on the Primary
Data Entry laptop, you receive a
“Roster Generation” message after
about two minutes:
You sh ou ld pr ess Ye s , a n d con t a ct t h e GSIS h elpdesk t o
det er m in e wh a t t h e pr oblem is. If you a n swer N o , r ost er s
will be gen er a t ed loca lly a n d will r equ ir e m or e wor k by
t h e en t r y oper a t or t o m a k e t h em a ccu r a t e.
Im p o rta n t: P lea se con t a ct t h e GSIS H elp Desk t o in for m
t h em of t h is sit u a t ion . Th is is in dica t ive of a pr oblem t h a t
t h e GSIS H elp Desk sh ou ld be m a de a wa r e of.
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Ch apter 7: T rou blesh ootin g
Prim ary Com pu ter R ole Problem s
Figu re 36: R oster Generation Prom pt
GSIS aborts or terminates
abnormally.
Cause
Th e GSIS soft wa r e exper ien ced a con dit ion t h a t wa s
u n expect ed a n d t h e oper a t in g syst em t er m in a t ed t h e
pr ocess.
Resolution
Rest a r t GSIS on t h e P r im a r y Da t a E n t r y la pt op.
If t h e pr oblem per sist s, do n ot r est a r t GSIS on t h is
la pt op. P r om ot e a n ot h er la pt op t o P DE . Wh en pr om pt ed
for t h e u ser ID, en t er t h e <c lu bn a m e >-e n try u ser ID for
you r clu b. An swer Ye s t o t h e pr om pt t o becom e t h e
P r im a r y Da t a E n t r y la pt op.
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Ch apter 7: T rou blesh ootin g
S econ d ary Com pu ter R ole Problem s
Secondary Computer Role Problems
Introduction
Th is sect ion descr ibes pr oblem s t h a t m a y occu r on a n y com pu t er t h a t is n o t per for m in g t h e r ole
of P r im a r y Da t a E n t r y. You ca n det er m in e t h e com pu t er r ole of a n y com pu t er by select in g
Abo u t fr om t h e He lp m en u .
Problem
Causes / Resolution
When starting GSIS on a Secondary Causes
laptop, you receive a message
indicating “Couldn’t locate a primary Th is pr oblem is ca u sed by on e of t h e followin g:
data entry machine in stadium”
Th er e is n o la pt op in t h e st a diu m r u n n in g GSIS wit h
a com pu t er r ole of P r im a r y Da t a E n t r y.
message almost immediately:
Th is la pt op does n ot h a ve con n ect ivit y wit h t h e
P r im a r y Da t a E n t r y la pt op.
Resolution
Figu re 37: N o Prim ary Data E ntry in S tad ium
Prom pt
Ma k e su r e a la pt op is r u n n in g GSIS wit h t h e P DE r ole
a n d t h a t t h e la pt op h a s su ccessfu lly com plet ed t h e GSIS
in it ia liza t ion pr ocess.
Ma k e su r e t h a t bot h t h is la pt op a n d t h e P r im a r y Da t a
E n t r y la pt op a r e con n ect ed t o t h e loca l a r ea n et wor k a n d
t h e t wo la pt ops ca n com m u n ica t e wit h ea ch ot h er via t h e
n et wor k. Tr y P INGin g t h e P DE la pt op. F or exa m ple, go t o
a com m a n d pr om pt a n d t ype P IN G GS IS x x x x x wh er e
GS IS xxxxx is t h e com pu t er n a m e of t h e pr im a r y da t a
en t r y la pt op. If t h e P ING is u n su ccessfu l, see t h e L AN
Problem s sect ion of t h is docu m en t .
Click OK a n d you will r eceive a n er r or m essa ge. Click OK
a ga in t o exit GSIS. Rest a r t GSIS on t h is la pt op a ft er
you ’ve fixed t h e pr oblem .
Wh en st a r t in g GSIS on a Secon da r y Causes
la pt op, t h e GSIS St a t u s win dow
in dica t es t h a t it is wa it in g for t h e
Th is pr oblem is ca u sed by on e of t h e followin g:
P r im a r y Da t a E n t r y la pt op t o pr ovide
Th e Secon da r y la pt op lost n et wor k con n ect ivit y wit h
a ga m e a n d ela psed secon ds con t in u es
t h e P r im a r y Da t a E n t r y la pt op.
t o cou n t for a n u n u su a lly lon g t im e.
Th e P r im a r y la pt op is dia led-u p t o t h e DC a n d t h u s
h a s t wo TCP /IP a ddr esses. Som et im es m essa ge
qu eu in g h a s difficu lt ies in t h is sit u a t ion .
Messa ge Qu eu in g is n ot wor kin g pr oper ly bet ween t h e
P r im a r y a n d Secon da r y la pt ops.
Figu re 38: GS IS S tatu s Prom pt, Waitin g for
GSIS Stadium Technician’s Guide
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E n su r e t h a t bot h t h is la pt op a n d t h e P DE la pt op a r e
con n ect ed t o t h e LAN a n d t h e t wo la pt ops ca n
com m u n ica t e wit h ea ch ot h er via t h e n et wor k . Tr y
P INGin g t h e P DE la pt op. F or exa m ple, go t o a com m a n d
pr om pt a n d t ype P IN G GS IS x x x x x wh er e GS IS xxxxx is
t h e com pu t er n a m e of t h e P DE la pt op. If t h e P ING is
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Ch apter 7: T rou blesh ootin g
Prim ary
S econ d ary Com pu ter R ole Problem s
u n su ccessfu l, see t h e L AN Problem s sect ion of t h is
docu m en t .
If t h e P ING wa s su ccessfu l t h en you sh ou ld see if
Messa ge Qu eu in g is fu n ct ion in g pr oper ly. On bot h
m a ch in es r u n t h e GS IS MQP in g .e x e u t ilit y t o t est
m essa ge qu eu e com m u n ica t ion .
When running GSIS on a Secondary Causes
laptop, you receive the following
Th is pr oblem is ca u sed by on e of t h e followin g:
message:
Net wor k con n ect ivit y is br ok en bet ween t h e
Secon da r y a n d t h e P r im a r y la pt ops.
Th e P DE la pt op is cu r r en t ly bu sy
GSIS h a s fa iled on t h e P DE la pt op
H a r dwa r e or oper a t in g syst em fa ilu r e on t h e P DE
la pt op
Th e P DE la pt op h a s been sh u t down .
Messa ge qu eu in g is n ot fu n ct ion in g pr oper ly bet ween
t h e Secon da r y a n d t h e P r im a r y la pt ops.
Figu re 39: GS IS S tatu s Prom pt, L oss of
Con n ectivity
Resolution
Ma k e su r e t h er e is n et wor k con n ect ivit y bet ween t h e
Secon da r y a n d t h e P r im a r y la pt ops. See L AN Problem s in
t h is ch a pt er .
Ma k e su r e t h e P DE la pt op is st ill r u n n in g pr oper ly a n d is
n ot bu sy pr in t in g r epor t s.
See M essage Qu eu in g in t h is ch a pt er .
When running GSIS on a Secondary Cause
laptop, you receive the following
Th e P r im a r y Da t a E n t r y oper a t or exit ed GSIS.
message:
Resolution
E xit GSIS if you a r e fin ish ed. Or , you m a y con t in u e t o
qu er y t h e in for m a t ion a bou t t h e ga m e or pr in t r epor t s. N o
ch a n ges ca n be m a de on a secon da r y la pt op a t t h is t im e
u n less a n ot h er la pt op is design a t ed a s P r im a r y.
Figu re 40: GS IS S tatu s Prom pt, Prim ary Data
L aptop H as S hu t Down
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Ch apter 7: T rou blesh ootin g
Gam e Clock Problem s
Game Clock Problems
Introduction
Th is sect ion explor es possible ga m e clock pr oblem s a n d pr ovides solu t ion s t o r em edy t h e
pr oblem s.
Problem
Cause / Resolution
When you press <F11> in GSIS to
Causes
retrieve the clock time from the
scoreboard, the following message is Th is pr oblem is ca u sed by on e of t h e followin g:
displayed:
Th e 9-pin ser ia l ca ble fr om t h e sh or t h a u l m odem is
n ot plu gged secu r ely in t o t h e ser ia l por t of t h e la pt op.
Figu re 41: E rror R ead in g Gam e Clock Prom pt,
E n ter S tart T im e
OR
Th e sh or t h a u l m odem in t h e st a t s boot h is n ot
r eceivin g a sign a l fr om t h e sh or t h a u l m odem
a dja cen t t o t h e DB8 box sen din g t h e ga m e clock
sign a l.
Th e sh or t h a u l m odem a dja cen t t o t h e DB8 box
sen din g t h e ga m e clock sign a l is n ot r eceivin g a sign a l
fr om t h e DB8 box.
Th e DTE /DCE swit ch set t in g on t h e sh or t h a u l
m odem s is n ot set cor r ect ly. Wh en t h is h a ppen s t h e
RD or TD ligh t is solid r ed.
When running the GSIS Game Clock Resolution
Tester you receive the following
Ma k e su r e t h e ser ia l ca ble fr om t h e sh or t h a u l m odem t o
message:
t h e la pt op is secu r ely con n ect ed a n d fa st en ed t o t h e
la pt op.
Ch eck t o see if t h e sh or t h a u l m odem in t h e st a t s boot h is
r eceivin g a sign a l. Th e LE D la beled RD (Receive Da t a ) on
t h e sh or t h a u l m odem in t h e st a t s boot h sh ou ld fla sh on ce
per secon d or t en t im es per secon d in st a diu m s wh ose
Figu re 42: E rror R ead in g Gam e Clock Prom pt clock sen ds a sign a l ever y 10 t h secon d.
If it is n ot fla sh in g, loca t e t h e sh or t h a u l m odem
a dja cen t t o t h e DB8 box in you r st a diu m . In m a n y
st a diu m s, t h is box is loca t ed in t h e video con t r ol r oom .
Th e LE D la beled TD (Tr a n sm it Da t a ) sh ou ld fla sh
on ce per secon d.
If it is fla sh in g on ce per secon d, t h en t h e t r ou ble lies
bet ween t h e t wo sh or t h a u l m odem s. Ch eck t h a t t h e
bu t t on on t h e fr on t of bot h sh or t h a u l m odem s is n ot
in Loopba ck m ode.
Set t h e swit ch es on t h e bot t om of t h e sh or t h a u l
m odem s t o DCE a n d E N on st a t ist ics boot h side of t h e
con n ect ion .
Set t h e swit ch es on t h e bot t om of t h e sh or t h a u l
m odem s t o DCE a n d E N on clock sou r ce (DB8) side of
t h e con n ect ion .
During the final minute of each
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Cause
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Ch apter 7: T rou blesh ootin g
quarter, the game clock either
returns the wrong clock time or an
error message.
Gam e Clock Problem s
Th e ga m e clock is in cor r ect ly con figu r ed t o pr ovide t en t h s
of a secon d wh en t h e clock t im e is u n der on e m in u t e (t h a t
is, 0:59.9)
Resolution
Not ify t h e in dividu a l r espon sible for t h e ga m e clock t h a t
t h e clock m a y be con figu r ed in cor r ect ly.
COM1 is already open by another
device
Causes
Th is pr oblem is ca u sed by on e of t h e followin g:
Th e GSIS Ga m e Clock Test er a n d GSIS a r e bot h
r u n n in g.
Re s o lu tio n
E xit eit h er GSIS or t h e GSIS Ga m e Clock Test er
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Ch apter 7: T rou blesh ootin g
T V S tats Problem s
TV Stats Problems
Introduction
Th is sect ion explor es possible TV St a t s pr oblem s a n d pr ovides solu t ion s t o r em edy t h e pr oblem s.
Problem
Cause / Resolution
“Failed to initialize
Chyron
Communication”
message appears
when activating the
Chyron TV
Communication
Causes
Th is pr oblem is ca u sed by on e of t h e followin g:
Th e Ch yr on box is n ot t u r n ed on .
Th e sh or t
Loopba ck
Th e sh or t
Loopba ck
h a u l m odem in t h e st a t s boot h is n ot t u r n ed on or is in
m ode.
h a u l m odem in video con t r ol r oom is n ot t u r n ed on or is in
m ode.
Th e ser ia l ca ble fr om t h e sh or t h a u l m odem is n ot plu gged secu r ely
in t o t h e ser ia l por t of t h e la pt op.
Th e dip swit ch es a r e n ot pr oper ly set on ba ck of t h e Ch yr on box.
Th e DTE /DCE swit ch es on t h e sh or t h a u l m odem s is n ot set pr oper ly.
Resolution
Use t h e followin g pr ocedu r e t o in it ia lize t h e Ch yr on box.
1.
Tu r n on t h e Ch yr on box.
2.
Tu r n on t h e sh or t h a u l m odem in t h e st a t s boot h by plu ggin g in t h e
power su pply. Ma k e su r e t h e bu t t on on t h e fr on t of t h e m odem is n o t
in Loopba ck m ode.
3.
Tu r n on t h e sh or t h a u l m odem in t h e video con t r ol r oom by plu ggin g
in t h e power su pply. Ma ke su r e t h e bu t t on on t h e fr on t of t h e m odem
is n o t in Loopba ck m ode.
4.
Secu r ely con n ect t h e ser ia l ca ble fr om t h e sh or t h a u l m odem in t h e
st a t s boot h t o t h e ser ia l por t of t h e la pt op.
5.
Set t h e dip swit ch es on t h e bot t om of t h e sh or t h a u l m odem s so t h a t
t h e m odem con n ect ed t o t h e com pu t er is set t o DCE a n d t h e m odem
con n ect ed t o t h e Ch yr on is set t o DTE .
6.
Set t h e dip swit ch es on t h e ba ck of t h e Ch yr on box a s follows:
Figu re 43: Chyron Box Dip S w itch S ettin gs
The TV displays are Cause
not responding to the
changes being made Th e con n ect ion bet ween t h e la pt op a n d t h e Ch yr on box h a s been br ok en .
on the GSIS TV Stats Resolution
screen.
Secu r ely con n ect t h e ser ia l ca ble fr om t h e sh or t h a u l m odem in t h e st a t s
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Ch apter 7: T rou blesh ootin g
T V S tats Problem s
boot h t o t h e ser ia l por t of t h e la pt op.
Ma k e su r e t h e bu t t on on t h e fr on t of t h e sh or t h a u l m odem is n o t in
Loopba ck m ode.
The TV displays are
showing abnormal
backgrounds and
possibly missing any
logos that have been
loaded. If an NFL logo
is being displayed, it
may appear as a large
number 5 on the TV.
Cause
Th e Ch yr on box lost power a ft er h a vin g been a ct iva t ed by GSIS.
Resolution
F r om t h e GSIS TV St a t s scr een , click D e a c tiv a te Ch y ro n
Co m m u n ic a tio n a n d r ea ct iva t e it by clickin g Ac ti v a te Ch y ro n
Co m m u n ic a tio n .
When you click
Cause
“Activate Chyron
An ot h er pr ogr a m is u sin g t h e COM por t .
Communication”, you
Resolution
receive an error
indicating that it is
E xit a n y pr ogr a m s t h a t m a y be u sin g t h e COM por t .
Unable to open COM1.
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Ch apter 7: T rou blesh ootin g
Ch yron T rou blesh ootin g
Chyron Troubleshooting
Th is sect ion descr ibes t h e st eps n ecessa r y t o t r ou blesh oot a Ch yr on CODI u n it wit h ou t u sin g
GSIS.
1.
Close GSIS
2.
Open H yper Ter m in a l. H yper Ter m in a l ca n be fou n d in Accessor ies, Com m u n ica t ion s
folder of Win dows.
3.
E n t er a n a m e for t h e con n ect ion . E n t er COD I.
4.
Con n ect u sin g COM1.
5.
Set t h e pr oper t ies a s 19200, 8 da t a bit s, n o pa r it y, 1 st op bit , n o flow con t r ol.
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Ch apter 7: T rou blesh ootin g
Ch yron T rou blesh ootin g
6.
You sh ou ld see “000” in t h e H yper Ter m in a l win dow if you a r e pr oper ly con n ect ed t o t h e
CODI.
7.
E n t er t h e followin g com m a n ds in H yper Ter m in a l.
Co m m a n d
D e s c rip tio n
Wh a t y o u s h o u ld s e e
\ SR\ \
Reset s t h e CODI
You sh ou ld see “*” in t h e
H yper Ter m in a l win dow
\ SS\ \
Displa ys t h e syst em
in for m a t ion
You sh ou ld see som et h in g lik e
t h is in t h e H yper Ter m in a l
win dow:
1\ 1\ 0\ 1\ 2\ 0\ 00\ 1557884075\ 2\ 1\ 4.072\ \
\ S T\ \
In vokes t h e CODI self t est
Th e video ou t pu t of t h e CODI
will cycle t h r ou gh differ en t
color s
\ VB \ \
Ch a n ge t h e video ba ckgr ou n d
color
Th e video ou t pu t of t h e CODI
sh ou ld be a blu e scr een
\ D M\ 1\ 0\ 237\ 142\ 1\ 2\ Th is
is a te s t\ \
Down loa ds a t ext m essa ge t o
t h e CODI
You won ’t see a n yt h in g
\ ME\ F A\ 1\ 6\ \
Set s t h e m essa ge effect fa de
“Th is is a t est ” will fa de in .
\ SR\ \
Syst em r eset
Th e video ou t pu t of t h e CODI
will t u r n bla ck.
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Ch apter 7: T rou blesh ootin g
R eal-tim e S tats E xporter Problem s
Real-time Stats Exporter Problems
Introduction
Th is pr ogr a m will sen d st a t s files t o ot h er com pu t er s via F TP or MS Messa ge Qu eu in g.
Problem
Cause / Resolution
When starting the Real-time Stats
Causes
Exporter program, the program is
unable to establish a connection to Th is pr oblem is ca u sed by on e of t h e followin g:
the FTP computer and you notice that
Th er e is n o n et wor k con n ect ivit y bet ween t h e la pt op
a n d t h e F TP ser ver com pu t er .
the Connect to FTP Server button is
displayed.
Th e F TP ser ver is n ot r u n n in g on t h e dest in a t ion
com pu t er .
Th e u ser n a m e a n d pa sswor d a r e in cor r ect .
Th e IP a ddr ess of t h e dest in a t ion com pu t er is
in cor r ect .
Resolution
Use t h e followin g pr ocedu r e t o est a blish a con n ect ion .
1.
Ma k e su r e t h e dest in a t ion com pu t er is r u n n in g a n d
t h a t it is a ccept in g F TP r equ est s.
2.
Tr y t o m a n u a lly est a blish a n F TP session wit h t h e
dest in a t ion com pu t er . To do t h is, a ccess a com m a n d
pr om pt a n d t ype:
F TP <IP a d d re s s o f d e s tin a tio n c o m p u te r>
3.
At t h e u ser pr om pt , t ype t h e u ser n a m e.
4.
At t h e pa sswor d pr om pt , t ype t h e pa sswor d.
If you a r e su ccessfu l in est a blish in g t h e F TP
session wit h t h e dest in a t ion com pu t er you m a y
en t er a va lid F TP com m a n d su ch a s LS t o con fir m
t h a t t h e F TP session is wor kin g pr oper ly.
If you a r e n ot su ccessfu l in est a blish in g t h e F TP
session you sh ou ld ver ify t h e IP a ddr ess, u ser ID,
a n d pa sswor d t h a t you a r e u sin g t o con n ect t o t h e
dest in a t ion com pu t er .
The destination computer(s) is not
receiving any new statistics from
GSIS.
Causes
Th e la pt op r u n n in g t h e Rea l-t im e St a t s E xpor t er h a s lost
it s con n ect ion wit h t h e P r im a r y la pt op in t h e st a diu m .
Resolution
Recon n ect t h e la pt op r u n n in g t h e Rea l-t im e St a t s
E xpor t er pr ogr a m t o t h e n et wor k so t h a t it ca n
com m u n ica t e wit h t h e P r im a r y la pt op in t h e st a diu m
You need to verify the
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Resolution
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Ch apter 7: T rou blesh ootin g
R eal-tim e S tats E xporter Problem s
Status of the Real-time Stats Exporter Use t h e followin g pr ocedu r e t o ver ify t h e st a t u s of t h e
Rea l-t im e St a t s E xpor t er .
1.
Loca t e t h e la pt op t h a t is r u n n in g t h e Rea l-t im e St a t s
E xpor t er pr ogr a m .
2.
Select t h e Re a l-tim e S ta ts Ex p o rte r fr om t h e GSIS
To o ls m en u . Th e GSIS Rea l-t im e St a t s E xpor t er
dia log a ppea r s.
Figu re 26: R eal-tim e S tats Exporter Dialog
3.
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Click D e ta ils >> t o view t h e st a t u s of ea ch
t r a n sm ission t o t h e dest in a t ion com pu t er (s). Th e
Re s u lt colu m n will displa y t h e st a t u s of ea ch file
sen t . A su ccessfu l t r a n sm ission will h a ve a r esu lt of
F TP OK or t h e IP a ddr esses of t h e MSMQ m essa ges
t h a t h a ve been sen t .
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Ch apter 7: T rou blesh ootin g
Sending Season-to-Date Stats from
Web Server Fails
R eal-tim e S tats E xporter Problem s
Causes
1.
Th e la pt op does n ot h a ve con n ect ivit y wit h t h e web
ser ver .
2.
Th e files do n ot exist on t h e web ser ver . Th is is
n or m a lly t h e ca se du r in g week 1 of t h e pr esea son a n d
week 1 of t h e r egu la r sea son .
Resolution 1
1.
Open MS In t er n et E xplor er
2.
Type in t h e followin g URL: h t t p://www.n flgsis.t v
3.
If you see t h e NF LGSIS login pa ge t h en you h a ve
con n ect ivit y wit h t h e web ser ver . If n ot , t r y goin g t o
h t t p://www.n flgsis.com . If you ca n n ot get t o eit h er
web ser ver m a ke su r e t h e ISDN lin e t o t h e GSIS
Dist r ibu t ion cen t er is oper a t ion a l.
4.
If t h e ISDN lin e is n ot oper a t ion a l a n d t h e pr im a r y
m a ch in e is dia led-in t o t h e DC, you ’ll n eed t o r u n t h e
Rea l-t im e St a t s E xpor t er on t h e pr im a r y m a ch in e.
Resolution 2
GSIS Stadium Technician’s Guide
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1.
Type in t h e followin g URL:
h t t p://www.n flgsis.t v/<sea son >/<sea son t ype>/In dividu
a lLea der s.xm l. F or exa m ple:
h t t p://www.n flgsis.t v/2002/Reg/In dividu a lLea der s.xm l
.
2.
Not e: Du r in g week 1 of t h e post sea son , t h e pr ogr a m
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Ch apter 7: T rou blesh ootin g
R eal-tim e S tats E xporter Problem s
will r et r ieve t h e sea son -t o-da t e st a t s for t h e r egu la r
sea son .
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Ch apter 7: T rou blesh ootin g
Prin ter Problem s
Printer Problems
Introduction
Th is sect ion explor es possible pr in t er pr oblem s a n d pr ovides solu t ion s t o r em edy t h e pr oblem s.
Problem
Cause / Resolution
You cannot print to the printer
through the network.
Causes
Th is pr oblem is ca u sed by on e of t h e followin g:
Loca l a r ea n et wor k pr oblem s exist .
Th e J et Dir ect ca r d in t h e pr in t er fa iled.
Resolution
Con n ect t h e pr in t er t o t h e Au dit la pt op u sin g a pa r a llel
ca ble.
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Ch apter 7: T rou blesh ootin g
L aptop H ard w are Problem s
Laptop Hardware Problems
Introduction
Th is sect ion explor es possible la pt op h a r dwa r e pr oblem s
a n d pr ovides solu t ion s t o r em edy t h e pr oblem s.
Problem
Cause / Resolution
The network card has failed.
F o r la p to p s w ith a P CMCIA n e tw o rk c a rd , you will
n eed t o r epla ce t h e ca r d wit h a spa r e on e.
F o r la p to p s w ith a n in te rn a l n e tw o rk c a rd , you ca n
a dd a spa r e P CMCIA ca r d.
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Ch apter 7: T rou blesh ootin g
M essage Qu eu in g
Message Queuing
Introduction
Messa ge qu eu in g is a Micr osoft u t ilit y t h a t a llows on e com pu t er t o sen d m essa ges t o a n ot h er
com pu t er wit h gu a r a n t eed deliver y. In t h e even t t h a t a con n ect ion bet ween t wo com pu t er s
in volved wit h m essa gin g is dr opped, t h is ser vice will qu eu e t h e m essa ge for deliver y wh en t h e
con n ect ion is r e-est a blish ed.
Testing Message
Queuing for Each
Laptop
Use t h e followin g pr ocedu r e t o t est m essa ge qu eu in g for ea ch la pt op in
t h e st a diu m .
1.
Select P ro g ra m s , GS IS , GS IS MQP in g fr om t h e S ta rt m en u . Th e
followin g win dow a ppea r s. You m u st st a r t t h is pr ogr a m on bot h
m a ch in es you ’d lik e t o t est m essa ge qu eu in g on .
Figu re 44: GS IS MQ Pin g S creen
2.
On on e of t h e m a ch in es, en t er t h e com pu t er n a m e of t h e ot h er
com pu t er a n d click P IN G.
3.
You will r eceive eit h er a n in dica t ion t h a t t h e P ING wa s
su ccessfu l or u n su ccessfu l.
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Ch apter 7: T rou blesh ootin g
M essage Qu eu in g
Figu re 45: GS IS MQ Pin g (S u ccessfu l an d u nsu ccessfu l)
1.
Message Queuing
Behaves Strangely
After Booting Laptop 2.
without Network
Connectivity
Select P ro g ra m s , Ad m in is tra tiv e To o ls , S e rv ic e fr om t h e S ta rt
m en u .
Righ t -click on t h e Me s s a g e Qu e u in g Ser vice a n d select Re s ta rt or
r u n t h e followin g com m a n d fr om a com m a n d pr om pt :
RU N AS /U S ER:<c lu b-n a m e >-Ad m in “n e t s ta rt m s m q”
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Ch apter 7: T rou blesh ootin g
Cables
Cables
Introduction
Th is sect ion descr ibes t h e pin -ou t s for ea ch t ype of ca ble u sed t o con n ect equ ipm en t . You m u st
u se a ca ble t est er device t o ver ify t h e pin -ou t s.
Straight-Through
Phone Cable
3–3
4–4
5–5
6–6
Crossover Phone
Cable
3–6
4–5
5–4
6–3
Serial Cable
DB9/DB25
1–8
2–3
3–2
4 – 20
5–7
6–6
7–4
8–5
9 – 22
RJ11/DB25 Converter
DB25 - RJ 11
2–4
3–3
6–6
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Chapter 8
Dismantling the System
Th is ch a pt er pr ovides pr ocedu r es for dism a n t lin g t h e syst em a ft er t h e ga m e h a s en ded a n d a ll
r epor t s h a ve been pr in t ed.
Ch apter 8: Dism an tlin g th e S ystem
D i s m a n t l i n g th e S ystem
Dismantling the System
Introduction
Dism a n t lin g t h e syst em in volves t h e followin g t a sk s: S h u ttin g Dow n
GS IS , Ch eck in g th e M essage Qu eu e on th e PDE L aptop , a n d
Discon n ectin g th e E qu ipm en t.
Exporting the Game
Analysis Files
Th e pu blic r ela t ion s dir ect or s will n or m a lly per for m t h is fu n ct ion , bu t you
sh ou ld expor t t h ese t o a floppy disk et t e a s well. In t h e even t t h e P R
dir ect or did n ot do t h is, it will be a lot ea sier for you t o copy t h e files fr om
t h e disk et t e t h a n t o h a ve t o t a k e t h e la pt ops ou t of st or a ge t o r et r ieve t h is
in for m a t ion . Befor e expor t in g t h ese files, m a ke su r e t h e ga m e h a s been
closed.
To expor t t h e ga m e a n a lysis files:
Shutting Down GSIS
1.
Select Te x t F ile Re p o rts , Ga m e An a ly s is F ile s … fr om t h e F ile
m en u .
2.
P la ce a disket t e in t h e floppy dr ive.
3.
Ch a n ge t h e cu r r en t disk dr ive in t h e “Look in ” dr op down t o A:
4.
Click Ok .
To sh u t down GSIS:
1.
Ma k e su r e t h a t t h e da t a en t r y oper a t or h a s per for m ed t h e Close
Ga m e pr ocedu r e. To det er m in e wh et h er or n ot t h e ga m e h a s been
closed, select F ile fr om t h e m en u . If t h er e is a n opt ion for Op e n
Ga m e t h en t h e ga m e h a s been closed. Ot h er wise t h e ga m e is st ill
open a n d you m u st select Clo s e Ga m e .
2.
E xit GSIS on a ll of t h e la pt ops.
3.
Sh u t down Win dows 2000 on a ll of t h e la pt ops except t h e P DE la pt op.
Checking the MessageOn t h e P DE la pt op, you m u st m a k e su r e t h a t a ll m essa ges h a ve been
su ccessfu lly t r a n sm it t ed t o t h e DC.
Queue on the PDE
Laptop
1. Select P ro g ra m s , Ad m in is tra t iv e To o ls , Co m p u te r
Ma n a g e m e n t fr om t h e S ta rt m en u .
2.
E xpa n d t h e S e rv ic e s a n d Ap p lic a tio n s n ode by clickin g on t h e plu s
sign .
3.
E xpa n d t h e Me s s a g e Qu e u in g n ode by click in g on t h e plu s sign .
4.
Click on t h e Ou tg o in g Qu e u e s n ode.
5.
On t h e r igh t por t ion of t h e scr een , loca t e a qu eu e n a m ed
D IRECT=OS :GS IS S QLClu s te r\ P riv a te $\ g s i s d c m q . Ch eck t h e
n u m ber of m essa ges in t h e Messa ges colu m n .
If t h is va lu e is n o t zer o, con t a ct t h e GSIS H elp Desk for fu r t h er
in st r u ct ion s.
If t h is va lu e is zer o, t h en it is sa fe t o sh u t down Win dows 2000 on
t h e P DE la pt op.
N o te : Wh en a qu eu e is em pt y, t h e Messa ge Qu eu in g ser vice will
r em ove t h is qu eu e n a m e fr om t h e list of ou t goin g qu eu es a ft er a
cer t a in a m ou n t of t im e. If you ca n n ot loca t e t h e
D IRECT=OS :GS IS S QLClu s te r\ P riv a te $\ g s i s d c m q qu eu e in t h e
list of ou t goin g qu eu es it is u su a lly beca u se t h e qu eu e is em pt y a n d
GSIS Stadium Technician’s Guide
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Ch apter 8: Dism an tlin g th e S ystem
D i s m a n t l i n g th e S ystem
n o lon ger a ct ive.
Disconnecting the
Equipment
Discon n ect a ll of t h e equ ipm en t a n d st or e it in t h e a ppr opr ia t e secu r e
pla ce u n t il t h e n ext ga m e. Th e clu b is r espon sible for a n y lost or st olen
equ ipm en t .
Call the GSIS Help
Desk to Provide
Feedback
At t h e en d of ea ch ga m e, plea se con t a ct t h e GSIS H elp Desk a t 1-877635-0171 t o pr ovide feedba ck on t h e r esu lt s of you r ga m e. Th is feedba ck
is essen t ia l t o com m u n ica t e a n y issu es t h a t you ca m e a cr oss a n d h ow you
r esolved t h em .
GSIS Stadium Technician’s Guide
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Ch apter 8: Dism an tlin g th e S ystem
D i s m a n t l i n g th e S ystem
Th is pa ge is in t en t ion a lly bla n k.
GSIS Stadium Technician’s Guide
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98
Index
A
Adva n ced ca blin g, 13
Au dit r ole, 3
C
Ca blin g dia gr a m
a dva n ced, 13
st a n da r d, 12
Ch a n gin g u ser r oles, 63
Ch yr on Codi Text a n d Gr a ph ics Gen er a t or
con n ect in g t o t h e la pt op, 52
defin it ion , x
la pt op loca t ion , 3
COM por t in u se, 79
Con figu r in g t h e pr in t er , 23
Con figu r in g t h e Rea l-t im e St a t s E xpor t er ,
29, 30
Con n ect ivit y
wit h t h e dist r ibu t ion cen t er , 6
D
Da t a flow
dia gr a m , 7
DC ga m e syn ch r on iza t ion , 72
Dia lu p pr oblem s
cr ea t in g a n ew dia lu p con n ect ion , 68
m odem n ot oper a t in g, 68
n o dia l t on e, 68
Discon n ect in g t h e equ ipm en t , 97
Dism a n t lin g t h e syst em , 96
Dist r ibu t ion Cen t er
defin it ion , x
Dist r ibu t ion cen t er con n ect ivit y, 6
F
F a iled n et wor k ca r d, 66, 87
F a ilover dia gr a m , 61
G
Ga m e clock
con n ect in g, t o t h e la pt op, 52
Ga m e clock pr oblem s, 76
Ga m e flow, 58
Gam e play, 58
Ga m e r ost er gen er a t ion , 5
Ga m e syn ch r on iza t ion , 4
GSIS a bor t s, 73
GSIS
GSIS
GSIS
GSIS
da t a flow dia gr a m , 7
in it ia liza t ion pr ocess, 4
t er m in a t es a bn or m a lly, 73
t r a in in g m ode, 46
L
LAN pr oblem s
fa iled n et wor k ca r d, 66
swit ch /h u b fa ilu r e, 66
LAN/WAN fa ilu r es, 60
La pt op h a r dwa r e pr oblem s
fa iled n et wor k ca r d, 87
La pt op r oles
P r im a r y, 2
Secon da r y, 2
La pt ops
set t in g u p, 50
Lea gu e r ost er a n d sch edu le
syn ch r on iza t ion , 4
M
Messa ge flow, 8
P r im a r y la pt op, 8
Secon da r y la pt op, 9
Messa ge qu eu e
ch eckin g t h e, 96
Messa ge qu eu in g
t est in g, for la pt ops, 88
N
Net wor k ca r d fa iled, 66, 87
Net wor k er r or , 72
P
P h on e lin e
con n ect in g dia lu p t o t h e la pt op, 52
Post-gam e activities, 58
Pre-gam e setu p, 58
P RH om e r ole, 3
P r im a r y com pu t er r ole pr oblem s
DC ga m e syn ch r on iza t ion , 72
GSIS a bor t s, 73
GSIS t er m in a t es a bn or m a lly, 73
n et wor k er r or , 72
r ost er gen er a t ion , 72
P r im a r y Da t a E n t r y la pt op
defin it ion , x
m essa ge qu eu e, 96
n ot fou n d in st a diu m , 74
In d ex
sh u t down , 75
P r im a r y Da t a E n t r y la pt op fa ilu r es, 62
P r im a r y Da t a E n t r y la pt op st a t u s codes,
60
Con n ect ed, 60
DC Down , 60
DUN Con n ect ed, 60
DUN F a iled, 60
LAN Down , 60
P r im a r y Da t a E n t r y r ole, 3
P r im a r y la pt op fu n ct ion , 2
P r in t er
con figu r in g, 23
con n ect in g t o t h e n et wor k, 52
P r in t er pr oblem s, 86
P r in t in g r epor t s, 47
P r om ot in g a la pt op t o P r im a r y Da t a
E n t r y, 62
P RVisit r ole, 3
P DE Down , 61
P DE Nor m a l, 61
Sh u t t in g down GSIS, 96
St a n da r d ca blin g, 12
St a r t in g t h e GSIS soft wa r e, 53
St a t ist ics boot h la pt op con figu r a t ion , 14
St a t u s code pr ogr ession
P r im a r y Da t a E n t r y la pt op, 60
St a t u s codes
P r im a r y Da t a E n t r y la pt op, 60
Secon da r y la pt op, 61
T
Test in g ISDN/WAN con n ect ivit y, 46
Test in g m essa ge qu eu in g, 46
Test in g t h e dia lu p con n ect ion , 46
Test in g t h e ga m e da y en vir on m en t , 46
GSIS t r a in in g m ode, 46
Test in g t h e GSIS syst em , 46
dia lu p con n ect ion , 46
ga m e da y en vir on m en t , 46
ISDN/WAN con n ect ivit y, 46
m essa ge qu eu in g, 46
TV St a t s pr oblem s
COM por t in u se, 79
TV displa ys a r e m issin g logos, 79
TV displa ys a r e n ot r espon din g, 78
TV displa ys sh owin g a bn or m a l
ba ckgr ou n ds, 79
R
Rea l-t im e St a t s E xpor t er
con figu r in g, 29, 30
st a r t in g, on t h e la pt op, 54
ver ifyin g t h e st a t u s of, 82
Rea l-t im e St a t s E xpor t er pr oblem s
ca n n ot est a blish con n ect ion wit h F TP
Ser ver , 82
Repor t s
pr in t in g, 47
Rost er gen er a t ion , 72
U
S
User r oles
Au dit , 3
ch a n gin g, 63
P RH om e, 3
P r im a r y Da t a E n t r y, 3
P RVisit , 3
Secon da r y com pu t er r ole pr oblem s
lost con n ect ivit y wit h t h e P r im a r y Da t a
E n t r y la pt op, 75
n o P r im a r y Da t a E n t r y la pt op, 74
P r im a r y Da t a E n t r y la pt op sh u t down ,
75
wa it in g for P r im a r y Da t a E n t r y la pt op
t o pr ovide a ga m e, 74
Secon da r y La pt op
defin it ion , x
Secon da r y la pt op fa ilu r es, 63
Secon da r y la pt op st a t u s codes, 61
Non -da t a en t r y, 61
GSIS Stadium Technician’s Guide
Rev. 9/24/2008
W
WAN pr oblem s
GSIS in dia lu p m ode, 67
Index-100