Business Management 7241
Lean Enterprise Leadership
Section 4157 – Thursday 6:00 PM – 9:15 PM, Gerlach 265
Course Description
Business Management 7241, Lean Enterprise Leadership is designed to provide students with the
skills and discipline needed to lead and learn in a continuous improvement environment in a hands-on
participative manner. Students who complete the class can immediately contribute to an organization’s
effort in continuous improvement, whose principles are used by many leading organizations in all sectors
to outpace competitors year after year.
Course Objectives
1. Solve a problem in a work environment.
a. Define and document the current situation using process mapping (Baseline/Current State)
b. Analyze a problem to find its root cause (Cause)
c. Develop and evaluate multiple countermeasures for the root cause (Countermeasure)
d. Plan and implement the best overall countermeasure
i. Create flow through a series of processes in a value stream.
ii. Regulate the flow of materials or information through a value stream.
e. Embed lessons learned into ongoing work practices (Confirm)
2. Model appropriate leadership behaviors to drive changes in the culture of an organization.
3. Build systems to apply and manage lean tools, techniques, principles, and practices in a
workplace.
Faculty
Douglas E. Evans
Email:
Office:
Phone:
Office Hours:
[email protected]
654 Fisher
240-429-0083 (text or call)
By appointment
Mr. Evans is a Senior Lecturer in the Department of Management Science4s at the Fisher College of
Business, The Ohio State University. Doug joined the University in 2010 after serving as Director of Lean
Six Sigma training at Quest Diagnostics, coaching and consulting with George Group. He was certified
as a Master Black Belt in 2001 at GE Medical Systems.
Required course materials
1. Learning to See, Mike Rother & John Shook, ISBN 0-9667843-0-8
2. Managing to Learn, John Shook, ISBN 978-1-934109-20-5
Summer 2017
Attendance
Summer 2017
Because we meet so few times, any absence is significant. Missing more than 3 hours (One class
without prior approval and a remediation plan) will result in a failing grade.
Grading
Lean Enterprise Leadership requires active participation in classroom exercises. Grades will be based on
contributions to the discussion both in class and completed assignments, including an in-class simulation.
There will be one test at the end of the course to assess your familiarity of the course contents.
Participation requires reviewing materials in advance of each class session,
There are a number of activities and assignments that will be used to assess your understanding of the
material covered in this course. These are listed below.
1. CLASSROOM PARTICIPATION/KNOWLEDGE REVIEWS
a. Attendance is required. You should attend every class and participate to:
i. Learn as much as possible
ii. Achieve a grade you will be satisfied with
iii. Know how to apply these principles in a work place
b. Arrive on time. In class activities will be fast-paced.
c. Participate. You should share your thinking and observations during every class
session. Come prepared to discuss things. Consistent contribution through the
semester is much more valuable than a few good days where you answered a couple
of questions in class.
d. Complete an accurate Carmen Profile with a recent picture (4 points)
e. Complete any assigned reading and knowledge reviews before class.
f. The final 4 points are at my discretion and are unlikely to be awarded except to truly
exceptional contribution, or to prevent catastrophe
Summer 2017
2. HOMEWORK
a. Weekly assignments are individual assignments. Please do not collaborate or
discuss assignments with anyone else until after they are submitted.
b. Submit on time. Late assignments will not be considered and your score for that
assignment will be zero.
i. All assignments are due on Thursdays at 6:15 pm. Anything later than that,
regardless of the reason, will not count.
c. Assignments must be neat and complete, and in the correct sequence. Use relevant
pictures and graphs where necessary.
3. SIMULATION
a. An airplane simulation will be used to provide hands-on application of the
course material.
b. The final simulation will take place on the last day. If your team is able to produce at
the customer’s desired rate, you and your team will earn full credit.
4. FINAL
a. The final will be a short examination to ensure you understand the concepts
presented in the course. It WILL be straight forward and should present no problem
if you were in attendance every day
b. It will be an open note/book examination
c. It will occur on the last day of class
Disability Accommodation
If you need an accommodation based on the impact of a disability, arrange an appointment with me
as soon as possible. We need to discuss the course format and explore potential accommodations. I
rely on the Office for Disability Services for assistance in verifying need and developing
accommodation strategies. You should start the verification process as soon as possible.
Academic Integrity
Material submitted for course grade credit must be your own work. All university and college
regulations concerning academic honesty shall apply. In general, students are expected to recognize
and uphold standards of intellectual and academic integrity. The university assumes as a minimum
standard of conduct in academic matters that students be honest and that they submit for credit only
the products of their own efforts. It is particularly important that students read and understand the
portions of the Ohio State University’s Code of Student Conduct that relate to plagiarism,
unauthorized collaboration, falsification, and multiple submissions. The Code of Student Conduct is
available online. This Policy represents a core value of the University. All members of the University
community are responsible for knowing and abiding by its tenets. Students are expected to carefully
review the online Policy prior to undertaking any research or other assignments. Students are
encouraged to discuss freely with faculty any questions they may have pertaining to the provisions of
the Code prior to submitting assignments.
Summer 2017
Schedule
Date
May 11th
Topic
Problem Solving using the A3
- Airplane Simulation
- Background
- Current situation
Assignment
Objectives are:
1. Apply a problem-solving process to an in-class
simulation
2. Describe key tools to help identify current situation
Learning Activities:
1. Airplane Simulation
2. Current-state Value Stream Map
May 18th
Problem Solving using the A3
- Current situation (continue)
Assignment: Create a current-state VSM of airplane
simulatioin. Due May 18th
Objectives are:
1. Continue with key tools to help identify current
situation
Learning Activities:
1. Quality Delivery System
2. Catapult
3. Magnificient 7 tools
Assignment: Create a process map of shooting the
catapult using QDS process. Due May 25th
May 25th
Problem Solving using the A3
- Analyze, determing root casue(s)
Objectives are:
1. Analyze to airplane simulation to determine root causes
2. Apply the principles of 5S
Learning Activities:
1. 5S
Assignment: None (Memorial Day Weekend)
Jun 1st
Problems Solving using the A3
- Countermeasures
Objectives are:
1. Understand how to develop a future-state VSM
- Calculate takt time
- Load leveling at the pacemaker
- Determining inventory levels
Learning Activities:
1. Develop a future-state VSM
Assignment: Create a future-state VSM for your airplane
simulation. Due Jun 8th
Summer 2017
Jun 8th
Problem Solving using the A3
- Implemening the future-state
(Plan)
Objectives are:
1. Total Work Content (TWC)
2. Apply takt time to determine number of associates
3. Operator balance chart
4. Kaizen your airplane Simulation
Learning Activities:
1. Airplane simulation
Assignments: Final preparations for airplane simuation
Jun 15th
Final
Execute final simulation--meet customer requirements
Final exam
Summer 2017