Training
Beth Goelzer Lyons
September 6, 2016
Agenda
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Introductions
Service Description
Value Proposition
Metrics
Cost
Security
More information
Q&A
Introductions
• Service owner: Beth Goelzer Lyons
• Service manager: Julia Leonard
• Other service partners:
– Steve Jackson (HR, SkillSoft)
– Todd Maniscalco (Academic Technologies,
Lynda.com)
Service Description
• Service name: Training
• Product(s):
– VePlan (to be replaced by SABA)
– SkillSoft
• Provides up-to-date training offerings, training
equipment/space, and administrative services for
billing and registration as needed throughout the year
• Available to:
– Faculty, staff, IT professionals, students, alumni, guests
– Fee? Yes
• Service tier: Two
Value Proposition
• Staff development and retention
– Increase technical and/or office productivity skills
– Develop expertise in current position
– Grow into new position
– Maintain compliance requirements
– Earn certifications
Value Proposition
• Reduction in costs
– Lower need for one-on-one support
– Campus-wide use of mobile lab and training room
– Economy of scale to fill class minimums
– Logistical support for campus trainers
• Just-in-time training
– Anytime via SkillSoft or Lynda.com
– Short notice via training vendors for standard classes
Value Proposition
• Multiple training delivery options
– On your own
– With an instructor
– In the training room (120 Maple – 12 computers)
– At your own location (Mobile Lab – 20 laptops)
• Custom or standard classes
– Outsourced to training partners
• Outreach
Security
• What risks does use of the service mitigate?
– Financial loss
– Reputational harm
• How does the service mitigate risks?
– Reduces business process risk
– Prevents human error
Metrics FY16 Q3
FY 16 Q3 Metrics
SkillSoft Completed Activities
SkillSoft 24x7 Books Accessed
1,118
406
VePlan Instruction Hours
2,393
Availability
100%
Changes (upgrades, patches, service paks)
5
FY16 Costs
Cost
Staff
Support
4%
• Cost to deliver the service:
FY 16 Total Cost*
Administrative
Overhead
5%
$215,072
Hardware & Software*
$132,000
Labor
$63,520
Staff Support
$9,776
Administrative Overhead
$9,776
Cost per training activity
$13.89
* $100K is passthrough cost
• Fee for service:
– see next slide
Labor
29%
HW & SW
61%
Rates
• No fee
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Lynda.com
SkillSoft
Training Room at 120 Maple Ave
Mobile Lab (except RedRunner transportation costs)
Training administration logistics (registration, promotion, room
procurement, etc.)
• Fee-based (passthrough)
– Custom classes
– Standard classes
More information
• Service web page:
http://www.it.cornell.edu/services/training/
• Service level expectations:
http://www.it.cornell.edu/services/sle.cfm?doc=52
• Service catalog entry:
https://catalog.it.cornell.edu/admin/56
• Service quarterly report:
http://cio.cornell.edu/resources/it-reports-documentsand-presentations/itcornell-quarterly-metrics/training
Questions?