VIDEO AND VOICE INTERVIEWING
SUCCESS STORIES
SHOW ME THE
PROOF
KEEPING CANDIDATE
CONNECTIONS STRONG
»» Worldwide sports entertainment leader with
INSIGHTS FROM
Brian Morton, Manager
of Talent Acquisition
“Without the assistance
from Montage, I don’t
know if we would be in
the place we are today.
There could have been a
reel or two missed which
could have been the next
great hire for ESPN.”
a multitude of domestic and international TV
networks
»» Largest sports radio network, multiple websites
»» Popular brand that is beloved by its fans
Critical Issues:
»» Develop a branded application process for ESPN
The Fellowship, a program designed to attract,
recruit and retain diverse talent
»» Create a streamlined, efficient way to review
candidate submissions
»» Ensure a superior candidate experience - engage
applicants throughout the process, so that all
candidates stay fans regardless of the outcome of
their application
“The partnership we have
with Montage has really
helped. Our job at ESPN
is to connect with sports
fans, our job in talent
acquisition is to connect
with the candidates,
and I think this is just a
fantastic way to do that.”
Results:
»» Within a month, received 600 applications from 53
countries
»» Gained significant operational efficiencies
»» Established strong connections between the brand
and candidates
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
2
IMPROVING RECRUITER
EFFICIENCY
»» National health insurance provider who is a proven
INSIGHTS FROM
Kevin Stakelum, Talent
Acquisition Director
leader and innovator in the health and wellness
industry
»» More than 13 million customers with a wide range
of needs, from seniors to military to self-employed
»» Passionate emphasis on people, choice, well-being
and innovation
“Annually, we’ve
estimated that our
pre-screening process,
including the Montage
on-demand interview,
saves the company
$6 million a year. It’s
repeated, it continues
to show itself year after
year. And Montage is a
key piece of that.”
Critical Issues:
»» Reduce initial candidate evaluation time
»» Maintain high-touch candidate experience
»» Increase recruiter efficiency
Results:
»» $6 million saved each year due to streamlining of
pre-screening process
“Without having the
technology capabilities
on the front end, we
wouldn’t be able to make
as much of an impact,
including winning the
Candidate Experience
Award three times.”
»» Initial candidate evaluation time cut from 90
minutes to 30 minutes
»» Numerous awards for candidate experience and
excellence in hiring
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
3
GREATER TALENT
ACQUISITION EFFECTIVENESS
»» National children’s hospital with more than one
INSIGHTS FROM
Julia Abell, Senior Director
of Employment
million patient encounters
»» Only level-I pediatric trauma center in the region
»» Rating among top three children’s hospitals in the
country
»» Also serves as a teaching and research facility
“We have been able to
elevate our recruiting
function to internal
clients by bringing in a
technology solution that
contributes to a better
way of hiring.”
Critical Issues:
»» Provide richer interviewing process
»» Avoid wasting expensive hiring manager time on
candidates that aren’t the right fit
»» Invest in traveling only viable candidates to
Cincinnati
Results:
“Even though my
recruiters are not hands
on with the patients,
they still feel a great
sense of responsibility
and accomplishment by
bringing forth the right
talent for Cincinnati
Children’s. It’s their way
of having a direct impact
on the quality of care our
children receive. Montage
helps us accomplish
that.”
»» Using video interviewing prior to any candidate
travel
»» Aiding talent acquisition’s productivity and
cohesiveness
»» Supporting internal clients and hiring managers
more effectively
»» Year over year expanded usage to full suite of
Montage solutions
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
4
EFFICIENCY GAINS AND
IMPROVED TIME TO OFFER
»» Includes one of the nation’s leading research
INSIGHTS FROM
Colleen Diercksen, Assistant
Director of Talent Acquisition
Operations
“I joke with my VP that
we screen while we sleep.
After sending the ondemand video interview
invites, we come in the
next morning and have
anywhere between
30 and 70 completed
interviews to review.
We can quickly identify
about half of those
people to submit to our
hiring managers.”
“It’s simple for our
managers to quickly
assess candidates
between patient times
or time on the floor. A
lot of our managers are
not in front of computers
all day long – we need to
make it available on the
fly for them.”
institutions
»» Expanded to four hospitals with more than 80,000
annual admissions
»» 2.8 million outpatient visits each year
»» Three-part mission of patient care, innovative
research and education
Critical Issues:
»»
»»
»»
»»
Reduce time required to assess candidates
Reduce time to offer
Reduce interview-to-hire ratio, which was at 5:1
Improve relationships between recruiters and
hiring managers
Results:
»» Reduced average time to offer by 7 days
»» Reduced interview-to-hire ratio by 70%: from 5
interviews to 1-1/2
»» Saved approximately 47.5 weeks– an FTE for a
year - just by reducing time spent scheduling
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
5
REINVENTING CAMPUS
RECRUITING
»» Wholesale distributor of commercial and
residential plumbing, HVAC and industrial supplies
INSIGHTS FROM
Jennifer Lassiter,
Operations Manager for
Talent Management
“Our recruiters’ time and
energy isn’t spent going
from campus to campus
to campus, but on the
front end pushing the
brand and getting people
to apply. We actually
get more candidates
this way, and better
candidates as well.”
»» 22,000 employees across 1,400 locations
»» Extensive, annual campus recruiting effort to hire
500 entry-level sales trainees
Critical Issues:
»» Lack of brand awareness on college campuses
»» Limited staffing and time resources
»» Need for increased efficiency among recruiting
team
Results:
»» Completely replaced on-campus interviewing with
Montage
»» Extended candidate reach and improved quality
of candidates
»» Recruiters’ time freed up to focus on brandbuilding
“We are still going to all
the same campuses. This
wasn’t about cutting our
travel costs, but about
efficiency, promoting our
brand, and focusing on
the great candidates. Not
all candidates, the great
ones.”
»» Expanding Montage to other areas within the
business, including customer insight groups and
internal hiring
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
6
CREATING AN EFFICIENT,
SUPERIOR HIRING
EXPERIENCE
»» Independent and employee-owned wealth
INSIGHTS FROM
management firm
»» Mission to provide the best financial advice and
service to clients
Anna Oakes, Director
of Human Capital Client
Services Operations
»» More than 3,000 associates
»» 12-year inclusion on FORTUNE’s Best 100
Companies to Work For®
“I’ve seen the power
of video interviewing
and how it can help
with efficiency, but
more importantly with
effectiveness to make
sure we are getting the
right candidate in the
right role at the right
time.”
Critical Issues:
»»
»»
»»
»»
Increase productivity, efficiency and effectiveness
Maintain high-touch candidate experience
Ensure a superior application process
Work to answer the question: We are a great place
to work, but are we a great place to apply to work?
Results:
»» 50% increase in candidate adoption over expected
results
“That first year, we had
50% more adoption than
we thought we would.
Once our investment
bankers discovered it
would save them time
and give them more
access to the candidates.
It was very effective.”
»» Hundreds of hours saved on employee referral
interviews
»» Positive feedback from hiring managers, recruiters
and candidates
√√ Candidates feel video interviewing lets them better represent
themselves
√√ Recruiters can now screen an on-demand video interview in 5-7
minutes, rather than spend 25 minutes on a phone screen
√√ Hiring managers like connecting with candidates earlier in the
hiring process
To view the full case study, visit montagetalent.com/case-studies.
Show Me The Proof: Video and Voice Interviewing Success Stories
7
Show Me The Proof
To meet the demands of the changing labor market and growing needs for employer and
candidate flexibility, Montage delivers both halves of the equation: superior technology
and the maturity to bring it to fruition for your organization. We are committed to a
dedicated focus on ease of use and delivering a superior experience that today’s users
expect and deserve.
“Our hiring managers want to get better. The way
they did it 10 years ago is different from how we
need to do it today. Not just because the candidates
are different, but because the way we do business
is different. They’re looking for opportunities,
tricks and tools that help them be more effective
managers. They are now connecting the reality: If I
hire better, I’ll be more successful in my role.”
—Anna Oakes, Director of Human Capital Client Services Operations
About Montage
Montage offers the most mature video and voice interviewing solution available, purpose-built
to transform the hiring experience one smile at a time. Our proven leadership, clear vision,
enterprise-strength technology, and superior experience make us the solution of choice for
companies pursuing a hiring advantage. On the web at montagetalent.com.
Show Me The Proof: Video and Voice Interviewing Success Stories
8