Early Help Directory of Services Updated February 2017 1 Early Help and CAF Team........................................................ 4 www.wirralsafeguarding.co.uk/professionals/what-is-early-help/ ..................... 4 Early Help and CAF Team ............................................................................... 4 Early Help & CAF Co-Ordinating Team Contacts ............................................ 5 Family Intervention........................................................................ 6 Family Intervention Service .............................................................................. 6 Under 5’s ................................................................................................ 7 Children’s Centres ........................................................................................... 7 HOME-START WIRRAL .................................................................................. 9 Bee ................................................................................................................ 10 Safe Families for Children .............................................................................. 10 Ferries Family Groups ................................................................................... 11 Foundations Years Trust ................................................................................ 11 Perinatal and Infant Mental Health ................................................................. 11 Family Nurse Partnership (FNP) .................................................................... 12 ONE TO ONE MIDWIVES IN WIRRAL .......................................................... 12 Health Visiting Team ...................................................................................... 13 Youth ........................................................................................................ 14 Youth Service ................................................................................................ 14 Wirral Youth Hubs and Centres ..................................................................... 15 Wirral Youth Outreach Teams ....................................................................... 15 Youth Support Service – Health Services in Schools..................................... 16 Youth Support Service – Creative Youth Development ................................. 16 Response ....................................................................................................... 17 Restorative Practice ....................................................................................... 18 Career Connect.............................................................................................. 20 Teen Wirral .................................................................................................... 20 Youth Fed ...................................................................................................... 20 Wirral Supported Lodging (WSL) ................................................................... 21 Bully Busters .................................................................................................. 21 Domestic Violence ....................................................................... 22 Family Safety Unit .......................................................................................... 22 RASA ............................................................................................................. 22 Wirral Domestic Violence Helpline (24 hours) ................................................ 24 Independent Domestic Abuse Services (IDAS) ............................................. 24 Men’s Advice Line .......................................................................................... 24 Paladin-National Stalking Advocacy Service ................................................. 24 Male Perpetrators: The Respect Helpline ...................................................... 24 Men’s Advice Line .......................................................................................... 25 Tomorrow’s Women Wirral ............................................................................ 25 WEB Merseyside (previously Women’s Enterprising Breakthrough) ............. 25 Involve Northwest/Leapfrog ........................................................................... 26 Send/Participation/Inclusion and Diversity ............ 27 Children’s Centre Family Intervention Service ............................................... 27 MEAS (Minority Ethnic Achievement Service) ............................................... 27 Autism Together............................................................................................. 27 2 Wirral SEND Partnership ............................................................................... 28 Short Breaks Service ..................................................................................... 28 Merseyside LGBT Foundation ....................................................................... 29 Dove Service ................................................................................................. 29 Listening Ear/Butterflies Project ..................................................................... 29 Child Bereavement UK ................................................................................ 30 General ................................................................................................... 31 Wirral Anti-Social Behaviour Team ................................................................ 31 ROC Restore ................................................................................................. 31 Wirral Ways to Recovery ............................................................................... 31 Wirral Change ................................................................................................ 32 Childline ......................................................................................................... 32 NSPCC .......................................................................................................... 32 Prevent .......................................................................................................... 32 CAP Money Course ....................................................................................... 33 Third Sector Thinking ..................................................................................... 33 Travel Solutions ............................................................................................. 33 Wirral Chamber of Commerce ....................................................................... 33 Wirral Borough Council .................................................................................. 34 Wirral Credit Union......................................................................................... 34 Wirral Environmental Network ....................................................................... 34 Wirral University Teaching Hospital ............................................................... 35 Besom............................................................................................................ 35 PALS service (Patient Advice and Liaison Service). ...................................... 35 Safe Families for Children .............................................................................. 35 Scope............................................................................................................. 36 Galop ............................................................................................................. 36 Care Connect Wirral ...................................................................................... 36 Change, Grow, Live (CGL) ............................................................................ 37 Citizens Advice Wirral .................................................................................... 37 Community Action Wirral ............................................................................... 38 Crosby Training.............................................................................................. 38 Energy Project Plus ....................................................................................... 38 Gingerbread ................................................................................................... 39 Job Centre Plus ............................................................................................. 39 Magenta Living............................................................................................... 39 Merseyside Fire and Rescue Service ............................................................ 40 Merseyside Police .......................................................................................... 40 North Birkenhead Development Trust ............................................................ 40 Next Chapter .................................................................................................. 41 Wirral Clinical Commissioning Group............................................................. 41 Your Housing Group ...................................................................................... 41 Carers Wellbeing Service .............................................................................. 42 Wirral Mencap ................................................................................................ 42 Wirral Multicultural Organisation .................................................................... 43 Stick ‘N’ Step ................................................................................................. 43 Caricas ........................................................................................................... 43 3 Early Help and CAF Team Early Help Information www.wirralsafeguarding.co.uk/professionals/what-is-early-help/ Early Help and CAF Team Service Offered Description Accessing Early Help Support • The MASH (Multi-Agency Safeguarding Hub) provides a single front door and receives all referrals for safeguarding and concerns for children and young people. • MASH makes informed decisions based upon the information provided by the partner agencies within MASH to determine if referrals will be progressed to Children’s Social Care for Specialist Support or Early Help and CAF Team for a Team Around the Family (TAF) intervention to be managed and supported. • Multi-agency TAF episodes are co-ordinated by the Early Help and CAF Team via a Wirral Multi Agency Allocation Meeting which occurs weekly to provide support to Lead Professionals and to ensure robust plans for TAF. • The Multi-Agency Allocations Meeting also provides a forum for reviewing TAF episodes that have become ‘stuck’ or have ‘drifted’ as identified by Lead Professionals who have contacted the Early Help and CAF Team. • The Early Help and CAF Team also support cases closing from Children’s Social Care to TAF Step Down or cases escalating from TAF Step Up to ensure that there is a seamless transition for the family. Further Early Help Support Further Early Help Support CAF Champions Networking Events Early Help Directory of Services Distance Travelled Tool The CAF Champion role has been developed with a view to increasing skills, knowledge and experience of all CAF Champions to enable them to provide appropriate support to practitioners within their own agency and other professionals across the wider children’s workforce where appropriate and practical. All agencies and organisations are encouraged to have a CAF Champion. For more information, to ask who your CAF Champion is or if you would like to become a CAF Champion contact the Early Help and CAF Team. Networking events have been established throughout the year to promote a culture of conversations related to themes of relevant areas of joint interest, providing all professionals with the opportunity to meet and talk. The Networking events provide a forum for all to profile their services and promote interagency working. For more information about Networking events visit www.wirralsafeguarding.co.uk The Early Help and CAF Team facilitate a Service Provision document which acts as a service directory. The document is updated annually over summer. It is each agency’s responsibility to ensure their information is included, relevant and up to date. To include information about your organisation please contact the Early Help Team. To obtain a copy of the Early Help Directory of Services document visit www.wirralsafeguarding.co.uk Listening to the voice of our children and families is of key importance and opportunity to do this and evidence their views is provided through the TAF process and use of the Distance Travelled Tool which has been developed to compliment TAF plans and support professionals to ensure that the family’s views of the TAF intervention and progress is obtained. Distance Travelled Tool can be obtained from www.wirralsafeguarding.co.uk 4 Early Help & CAF Co-Ordinating Team Contacts Team Manager Jane Egan 604 3535 Email [email protected] Mobile 07765395136 Early Help & CAF Team Supervisor Karen Larrisey 604 3505 Email [email protected] Mobile 07795121415 Early Help & CAF Social Workers Amy Sellers 604 3526 Email: [email protected] Mobile 07765398991 Michael Wilkinson 604 3559 Jenny Allinson 604 3523 Email:[email protected] Email: [email protected] Wallasey Locality Locality Social Worker Michelle Sandham 630 8152 Mobile 07867461752 Email [email protected] Early Help & CAF Co-ordinator Maria Sheen 604 3509 Email [email protected] South/West Locality Locality Social Worker Donna Hoijord-Beard 666 4850 Mobile 07825732216 Email [email protected] Early Help & CAF Co-ordinator Barbara Jordan 604 3503 Email [email protected] Birkenhead Locality Locality Social Workers Glynn Morgan 666 3922 Mobile 07798662099 Email [email protected] Trish O’Hagan 666 3922 Mobile: 07795644454 Email [email protected] Early Help & CAF Co-ordinator Katie Jones 604 3527 Email [email protected] Fax: 604 3598 Secure email: [email protected] 5 Family Intervention Family Intervention Service Service Offered Criteria for eligibility Family Intervention Service The Family Intervention Service is Wirral’s Troubled Families programme. Troubled Families is a Government led payments by results initiative based on the successful IFIP model of intervention previously piloted within Wirral. The Family Intervention Service is accessible via three routes: • Via the Stuck Case process managed through the Early Help and CAF Team. • Via triage the Early Help or Locality Social Workers undertake. • Via Data Matching cohorts. All cases are put through a screening process where the family has to meet two or more criteria across family members to constitute a Troubled Family. The six criteria are : • Worklessness • Domestic Abuse • Child in Need of Help • Health • Attendance • Crime and Anti-Social Behaviour The criteria are matched against agreed data sources and confirmed before a case is allocated as a Troubled Family. If the case meets 3 or more criteria it will be looked at for allocation to a Family Intervention Key Worker. A Family Intervention Worker will complete a CAF and move the case into a TAF or support the case within the TAF process already. The Key worker will work Intensively with the family to address the areas highlighted through the screening process and the CAF. This work can take up to 12 months to complete. 6 Under 5’s Children’s Centres Service Offered Criteria for eligibility Parenting Programmes: Nurture Programmes www.wirral.gov.uk/my-services/childrensservices/childrens-centres/children-centreactivities understand and manage feelings and behaviour improve relationships at home and in school improve emotional health and wellbeing develop self-confidence and self-esteem; Universal, Level 2 & Level 3 Can be used for all age groups 0 - 19 years Crèche usually provided Domestic Abuse: Freedom Programme Emotional peer support group for victims experiencing domestic violence FREEDOM – 12 week intensive programme aimed at women in violent relationship FREEDOM FOR MEN – aimed at male perpetrators Young Parents: FNP Blossom young parents support group delivered in partnership with Homestart Level 2 and Level 3 under fives Level 2 and Level 3 under fives Parenting Programme: Solihull Focus on building a positive relationship between parents and children Co-delivered in Children's Centres with health visitors Level 2 & Level 3 Under fives Crèche usually provided School Readiness Baby Peep Early communication groups, WELLComm screening Parent support Groups Physical activity groups, baby massage, stop smoking in pregnancy Early learning support, groups for children and families with additional needs Universal, Level 2 Childminder drop in Twinkle Two’s Ready for school programme supportive of 2 year funded children’s parents HENRY Programme Nutritional information and practical tips on providing healthy meals Universal, Level 2 and Level 3 Universal, Level 2 and Level 3 Crèche usually provided 7 Outreach and Community Services Safe and Sound Home Safety Scheme (includes free safety equipment for low income families) Themed Stay and Play groups (e.g. story time, physical play), support groups for childminders Volunteering opportunities, adult education Parent Forums Early Intervention Team SEND, Portage and Foundation Stage Consultants Advice and support to early years providers (nurseries and pre-schools) and parents around children under 5 with additional needs. Minority Ethnic Achievement Team Support to early years providers and schools with children and parents for whom English is a 2nd language. Targeted ESOL classes Parents with children aged 0 - 8 years for whom English is not their first language All under fives (over fives consult School Nursing Early Years Health Programmes Children under the age of 5 with additional needs Midwife Clinics, baby clinics Ante-natal classes, breastfeeding groups Support with infant feeding and weaning Neonatal (FAB) Project support Baby Massage Family Information Service & Childcare Team Advice on all aspects of finding childcare (including childminders, nurseries, out of school clubs) Support to become a childcare provider. Information, support & guidance to childcare providers On curriculum, parents and Ofsted issues. Information and advice on training programmes. Support to parents and carers on funded childcare for 2, 3 & 4 year olds. All Children’ Centre Contact Details Birkenhead Birkenhead Brassey Gardens Children’s Centre 2 Brassey Street Birkenhead Wirral CH41 8DA Wallasey Seacombe Children's Centre St Paul's Road Seacombe Wallasey CH44 7AN South and West Wirral Pensby and Thingwall Children's Centre Fishers Lane Pensby CH61 8SD Tel: 0151 652 1916 Email: [email protected] Tel: 0151 630 1845 Email: [email protected] Tel: 0151 666 4819 Email: [email protected] 8 HOME-START WIRRAL Service Offered Locality (specific or all) Website: http://homestartwirral.co.uk/ Twitter: https://twitter.com/homestartwirral Facebook: https://www.facebook.com/pages/HomeStart-Wirral/ Home-Start Wirral provides a range of services that help families deal with the challenges they face each day. We support parents as they learn to cope, improve their confidence and build better lives for themselves and their children. Home Visiting Family Support Bump-Start Weekly home visiting family support. Support for mum’s to be through the antenatal period until the baby is 6 months old. Home-Start Volunteers provide a combination of practical help, friendship and advice, to support through pregnancy and those first months of motherhood. Criteria for Eligibility Birkenhead District Referrals taken from 20 weeks of pregnancy, and no later than the baby reaching 6 weeks old. Wirral Wide Families with under 5’s Parent Mental Health Weekly home visiting family support. Supporting parents with a clinical mental health diagnosis to improve emotional and overall wellbeing Referrals from mental health professionals and self-referrals only Number of referrals we can take are restricted due to minimal funding for this project Groups for under 5’s Stay & Play Baby Massage Baby Discovery Baby Yoga Venue is in Birkenhead district but open to families Wirral wide See website for details or call 0151 606 8288 Venue is in Birkenhead district but open to families Wirral wide See website for details or call 0151 606 8288 Wirral Wide call 0151 606 8288 Groups for children with Complex Needs Little Bees Little Movers Baby Movers Short breaks for Disabled Children By referral only Breastfeeding Peer Support Antenatal & Postnatal Telephone support Home Visits Groups 9 Bee Service Offered Contact Details BeeWirral is a not for profit community interest company founded in 2013, working alongside the community in Birkenhead to support people and families in making positive choices to improve their own life chances. We aim to become a community resource, somewhere that all residents can come to take part in activities, events and training, and to find information, advice and guidance. We are committed to sparking regeneration through community activism. BeeWirral CIC Livingstone Street Community Centre, 130 St Anne St, Birkenhead CH41 3HX Follow us on Facebook: BeeWirral Twitter: @BeeWirral Website: www.beewirral.co.uk Our key objectives are: Developing innovative approaches to finding local solutions to local problems Improving the quality of life for people living in Birkenhead, their health and wellbeing, particularly for disadvantaged groups, through a range of inclusive activities and events Developing as a self sustaining social enterprise, working holistically, in an environmentally positive way Email: [email protected] Tel: 0151 647 7587 Our current activities include: Activities for the very youngest - baby massage, sensory sessions, messy play, baby groups, pampering and play, twins group Activities for young children - after school club, holiday club, one off events Activities for young people - alternative education, apprenticeships Activities for families - parent and toddler groups, one off events Activities for adults - volunteering, men's group, cooking, crafting, gardening General activities- room hire, training, advice and support Our long term vision: enabling the community to meet their own identified needs Safe Families for Children Service Offered Contact Details Safe Families for Children offers an opportunity to make difference to the long-term outcome for children and families in our communities. Stabilising families before they reach a breaking point is key to reducing the number of children who need to go into care. When a crisis strikes a family its effects can be devastating. Many of us would turn to relatives and friends for support but some families can be isolated with nobody there to help them. Safe Families for Children (Safe Families) works hand-in-hand 10 Website: https://www.safefamiliesforchildren.com/ Twitter: https://twitter.com/safefamiliesuk Facebook: https://www.facebook.com/SafeFamiliesUK Referrals: All referrals to Safe Families are handled by Early Help Team and should be emailed to with children’s services to link families in need with local volunteers who can offer them help and support. Safe Families provides Family Friends, Host Families and Resource Friends to help while parents get back on their feet and has been privileged to help over 1800 children since it was launched in the UK in 2013. [email protected] Safe Families for Children Suite F Candy Park Old Hall Road Wirral CH62 3PE Tel: 0151 334 4473 [email protected] Ferries Family Groups We are an independent charitable organisation and are not officially part of the local offer. Referrals are made via telephone 0151 643 1042 and are for early intervention via peer support groups. We deliver the Nurturing Programme termly ( accredited at level 2 ) and a Teen Talk course for parents of teenagers. We also provide fun social integration activities, courses, workshops and events for all the family. For more information our website can be found at www.ferriesfamilygroups.org.uk. Ferries Family Groups are a place where local people can have the opportunity to meet with others where they can relax and chat together, make new friendships and can also support and help one another with the normal, everyday struggles of family life. For more information our website can be found at www.ferriesfamilygroups.org.uk. 0151 643 1042 Website: http://www.ferriesfamilygroups.org.uk/ Twitter: https://twitter.com/ Facebook: https://www.facebook.com/FerriesFamilyGr oups/ Foundations Years Trust The Foundation Years Trust was established to pilot, develop and action the findings of the Frank Field’s Independent Review on Poverty and Life Chances. The aim of the Trust is to develop and promote a strategy to put an end to poverty being passed from one generation to the next in the UK. Website: http://www.foundationyearstrust.org.uk/ Twitter: https://twitter.com/foundationyears Perinatal and Infant Mental Health Specialist Health Visitor Perinatal and Infant Mental Health 0-19 Team Wirral Community Trust Provide consultative, training and strategic support to 019 team Service is accessed via Health Visitors 514 0219 11 Primarily any family where mental health is a concern in the antenatal period up to 1st birthday of child, any family with ongoing mental health issues, some behavioural management support for 0-5 years Family Nurse Partnership (FNP) Family Nurse Partnership (FNP) Universal service for under 20’s parents to be. • Evidence Based parenting programme for pregnant under 20’s. Commencing in early pregnancy and continuing until child is two years old. Any agency can notify us of eligible client. 0151 514 2494. Any agency can notify us of eligible client. 0151 514 2494. ONE TO ONE MIDWIVES IN WIRRAL One to One Midwives provide a FREE & Confidential community-based midwifery service with continuity and choice at the heart of everything they do. When a woman first makes contact with One to One she is allocated a named midwife who will be the lead caregiver throughout her pregnancy, birth (if she chooses a homebirth) and for 6 weeks of postnatal care. The One to One midwife will be available over 24 hours a day, 7 days a week and when she is on holiday her ‘buddy’ will be available instead. Care can be given in the place of their choosing, which could be in the women’s home at times, which will suit the needs of the woman and her family, or another place of convenience that will suit the needs of the individual. These visits can be arranged evenings or weekends to ensure that partners or significant persons are also active participants in the care. There are no limits to the number of visits that a woman can have, as these are all agreed between the woman and her named midwife to meet the individual needs of the family, not just based around routine or traditional care models. One to One Midwives offer a variety of FREE services; Scanning, free parent education, breastfeeding classes, hypnobirthing courses and information sessions aimed at women and their families with plans in place to deliver these at local venues, including many Children’s centres and in One to One Midwives Parent Advice Centres (PACS) located in several town centres. 12 Women can self refer to One to One Midwives by calling them on 0330 3309 121 or by visiting the website at: www.onetoonemidwives.org. Health Visiting Team The 0-19 Health and Wellbeing service gives children and young people in Wirral, access to a range of services to ensure they achieve their full potential as adults. The 0-19 team of health professionals includes Health Visitors, School Nurses, Family Nurse Partnership Nurses (FNP), Community Health Nurses and Children’s Health Advisors, working in partnership with Barnardo’s, Brook and Homestart Wirral in delivering a rich response in provision of support. The service is experienced in engaging support for families and children via Children’s Centre, early years settings, schools and other health and social care professionals to ensure that health and developmental needs are identified and addressed early. We work closely with safeguarding services to protect children from harm. 0-5 years (Health visiting) offer: • Antenatal visits from 28 weeks of pregnancy and parents-to-be sessions. • Postnatal visit (10-14 days) following the birth of the baby • 4-8 week family health review • 9-12 month and 2 -2.5 year developmental review (integrated with early years progress review, where possible) • Infant feeding support • Support for young mums (FNP) 4-11 years (School Nursing) – Primary school • The school nursing team review the health and wellbeing of all children when they start primary school • Hearing and vision screening • Height and weight measurements • Support and advice for children and their families eg healthy eating, sleep, bed wetting and other behavioural concerns. 11-19 years (School nursing) – Secondary school • Confidential one to one drop in service • Personal health and social education in conjunction with the school and teaching staff • Lifestyle advice on healthy eating, exercise, stopping smoking, alcohol and drugs • Sexual health clinics in some schools offering support and advice/contraception. 19-25 – Young Adults • Providing transitional support and advice to young people who are transferring from children’s services into adult services. Contact our confidential, dedicated phone line 0151 514 0219. The service is delivered across Wirral by Wirral Community NHS Foundation Trust, in partnership with Barnardo’s (0151 637 6173), Brook (0151 670 0177) and Home Start Wirral (0800 068 6338). The service is available Monday-Friday 9.00am to 5.00pm with additional evening and weekend services available. 13 www.wirralct.nhs.uk/health-visiting Tel: 514 0219 Youth Youth Service Service Offered Locality (specific or all) Criteria for eligibility Birkenhead 13 to 19 year olds South Wirral 13 to 19 year olds West Wirral 13 to 19 year olds Wallasey 13 to 19 year olds Birkenhead Youth Hub Charing Cross Youth Club Birkenhead Youth Outreach Team South Wirral Youth Hub Bebington Youth Club South Wirral Youth Outreach Team West Wirral Youth Hub Fender Youth Club West Wirral Youth Outreach Team Wallasey Youth Hub Moreton Youth Club Wallasey Youth Outreach Team Unit Name Location Contact Information Beechwood Play Scheme* Fifth Avenue, Beechwood CH43 9LB Paddy Mulligan [email protected] 0151 678 3939 Leasowe Adventure Playground* Oxley Avenue, Leasowe CH46 1PF Danny McGarry [email protected] 0151 639 3060 Gautby Road Play Scheme* Gautby Road Birkenhead CH41 7DS Heather Stenhouse [email protected] 0151 652 5645 Wirral Play Council (WPC) Wirral Play Council 1 Berner Street Birkenhead CH41 4JY c/o Beverley-Jane Peters [email protected] 0151 650 0030 14 Provision Operating times Open Access Play Provision Term-time Tue/Wed/Thur/Fri Sessions between 3-7.30 Sat 9.30-12.30 & 2-4.30 School holidays: Mon/Tue/Wed/Thu/Fri 10 -12.30 & 2- 4.30 pm Summer Playschemes and various projects School holidays: Mon/Tue/Wed/Thu/Fri 10 -12, 1pm – 3pm Wirral Youth Hubs and Centres The Youth Support Service provides a Youth Hub in each of Wirral's four districts, Birkenhead, Wallasey, South and West Wirral. A Hub is a Youth Club with modern facilities and open 5 nights a week, including Fridays and Saturdays. The Hubs run in conjunction with a number of other Youth Clubs across Wirral to offer a range of activities for young people aged 13 to 19 years. Youth Hubs and Clubs provide young people with a safe environment to socialise and undertake informal education; helping to engage in positive activities in their leisure time. Through their work in the Clubs and Hubs, youth workers engage with the harder to reach and most vulnerable young people and divert them from risk taking activities, including anti-social behaviour, substance misuse, and unhealthy relationships through group and one-to-one work. Work is undertaken to promote healthy lifestyles and help young people to develop their social and practical life skills, including their confidence and self-esteem, as well as increasing their resilience and raising their aspirations and achievements. New experiences and opportunities are also provided for young people, including the achievement of accreditations. The LADS project has been developed to deliver this core offer is aimed at young men aged between 13-19 years old. Groups of young men take part in an 8 week informal education programme aimed at developing young men’s awareness and an understanding of the above issues to support them to build confidence, self-esteem and strengthen resilience. Towards the end of the project there is a residential run from Oaklands Outdoor Education Centre to consolidate what young people have learnt throughout the course. There is also be a focus on building on skills, strategies and aspirations and the young men work towards setting a personal action plan for the future. Youth workers also offer young people a wide range of activities that promote learning and achievement, as well as providing harm reduction advice and guidance education around alcohol, drugs, relationships and sexual health, promoting citizenship, rights and responsibilities and opportunities to engage in the local communities they live. Workers signpost and refer young people to other services where a need is identified. Wirral Youth Outreach Teams There are four Youth Outreach Teams working across the borough with young people 13-19. The teams operate during the evenings five nights a week, including Fridays and Saturdays. The youth outreach workers divert young people from risk taking behaviour, including anti-social and criminal behaviour, substance misuse and underage sex. Work is undertaken to promote healthy lifestyles and help young people to develop confidence and self-esteem. The youth outreach workers signpost and refer young people to other services where a need is identified. New experiences and opportunities are provided to young people, including the achievement of accreditations. Outreach teams will target areas where young people are present, offering the full range of provision available as well as providing harm reduction advice and guidance, education around alcohol, drugs, relationships and sexual health, promoting citizenship, rights and responsibilities and opportunities to engage in the local communities they live. Each outreach team uses a ‘Kontactabus’ (converted minibus) to provide a safe haven for young people and to help deliver informal education. Each bus has a floodlight to light dark and dimly lit areas for activities. 15 Youth Support Service – Health Services in Schools Service Offered Criteria for eligibility Is a confidential drop in service for young people aged 13 -19 delivered in partnership with the HSIS Youth Worker and School Nursing service in all Wirral Secondary Schools. Young people can receive information, guidance and support on all ‘core health’ related matters: • Drugs & Alcohol • Relationships & Sexual Health • Emotional Health & Well-Being • Improving Confidence, Self-Esteem & Resilience • Stopping Smoking • Health Eating & Lifestyle The Youth Workers role within the service is to provide education, prevention and reduce risk taking in all the main themes. This will be achieved through a variety of methods including: one to one support, health promotion events, group work, targeted groups and PSHEE support. The ‘clinic’ or ‘drop in’ times below are protected which ensures young people have the re-assurance they are able to access the service weekly and without disruption to their daily routine. TIME OF DAY MONDAY CLAREMOUNT 11:15 - 12 MORNING LUNCH WEATHERHEAD 12:30 - 1:30 RIDGEWAY 12:30 - 2 W.GRAM GIRLS 12:30 - 1:40 W.KIRBY GIRLS 12:40 - 1:50 PESNBY HIGH 1:20 - 2:30 TUESDAY JPC 8:30 - 9:30 OBSERVATORY 9 - 10 KILGARTH Every two weeks 10 - 12 ST MARY’S 12 - 2 KINGSWAY ACAD 12:20 - 1:10 HILBRE HIGH 1:30 - 2:20 W.GRAM BOYS 12:30 - 1:40 MOSSLANDS 12:40 - 1:30 Secondary school age Request for support targeted/ specialist level Michelle Langan, HSIS Co-ordinator: 0151 666 - 4123 Email: [email protected] WEDNESDAY MEADOWSIDE 9 - 12 WRAP 9:30 - 11 THURSDAY PLESSINGTON 9 - 12 WOODCHURCH 11:45 - 12:35 FRIDAY EMA 10:30 - 11 OLDERSHAW 12:30 - 1:10 CALDAY 12:40 - 1:40 PRENTON 12:40 - 1:40 UPTON HALL 12:50 - 1:50 BEBINGTON 1:30 - 2 ST ANSELMS 12:40 - 1:40 BIRKENHEAD PARK 1:30 - 2:15 SOUTH WIRRAL 12:15 - 1 BIRKENHEAD SCHOOL Once a month 12:40 - 1:40 FOXFIELD 1-2 BIRKENHEAD ACAD 1:10 - 2:25 Youth Support Service – Creative Youth Development Service Offered Criteria for eligibility Partnership projects including KIDSTIME – Family based work delivered in partnership with NHS, providing support for children and parents/carers affected by mental health. Request for support targeted level 16 The G.I.R.L.S. Project is a specialist project specifically designed to support the most vulnerable and at risk young women aged 13 19 across Wirral. The project offers intensive development group facilitated by Youth workers via unique, informal and educational 12 week personal development programme to reduce risk-taking behaviour, raise resilience and aspirations. Caron Drucker, Team Manager, Creative Youth Development Team, Pilgrim Street Arts Centre, 1 Pilgrim Street, Birkenhead, 0151 647 3160 [email protected] Youth engagement and consultation through the peer education model – including coordination of the Youth Voice Conference and facilitation of the Youth Voice Group. Issued – based touring Theatre delivered by Peer Educators created by CYT’s Last Minute Theatre including ‘On One Condition’ designed to raise awareness of exploitation and grooming and ‘If You Loved Me’ which explores abusive relationships. Projects delivered in schools, community settings and for groups of professionals Response Service Offered Criteria for eligibility The Callister Centre, 19 Argyle Street, Birkenhead CH41 1AD. 0151 666 4123, email [email protected] Response Counselling service Request for support targeted/ specialist level Response Drug & Alcohol Service Request for support targeted/ specialist level Response Housing / Homelessness service Request for support targeted/ specialist level Response is an open access service to young people aged 13 to 19 years old. Direct referrals can be made to Response with young person’s consent. Young people can also present during opening hours. Response Counselling service Qualified Counsellors working with vulnerable young people aged 13 to 19. Counsellors will complete an assessment of young peoples’ needs and offer appropriate intervention; in general this will involve 6-8 counselling sessions with a Counsellor. Response is working in partnership with Wirral CAMHS to enable access to the most appropriate mental health and well-being service based on the young persons’ needs. Response also offers an outreach counselling service in 3 settings of the South Wirral area 17 Response Drug & Alcohol Service Specialist Support - working with vulnerable young people aged 13 to 18, offering 1-1 support for young people with substance misuse issues and other complex needs. Young people are assessed and often supported through a multi-agency intervention. Targeted Support - one-to-one support offered to young people with alcohol and substance misuse issues with protective factors in place; giving advice, guidance and support to the young person and their parents/guardians. A&E partnership – supporting young people who have presented at A&E with alcohol or drug related concerns. Young People are offered either a brief intervention session or substantial intervention depending on their assessed needs. Response Housing / Homelessness service Response operate a daily (9am-4pm) Housing Duty worker, who is available for young people, aged 16 & 17 years, who present to Response as homeless or at risk of homelessness. This is in line with Wirral's Homelessness protocol. Response assessment is completed and usually contact is made with parent/guardian to confirm homelessness and/or offer a preventative support package to enable the young person to remain/return home. Response works in partnership with social care if a young person becomes homeless following all preventative services have been exhausted. Response Stop Gap service offers a personalised support package through to their resettlement. Response offers other packages of support to prevent youth homelessness including advice, guidance and support to young parents in need of accommodation; ‘Building Bridges’ prevention project; and support to vulnerable 18 year olds that are in need of support to move forward. Restorative Practice Service Offered Criteria for eligibility Education Social Welfare Service Restorative Practice: Mike Clarke Tel: 637 6176 [email protected] Traded Service with schools to address school attendance concerns and improve attendance. Also provides a statutory service in relation to. Contributing to safeguarding children, tracking Children Missing from Education; supporting children at risk of not receiving a suitable education; registering and monitoring electively home educated children; supporting the children of traveller families; issuing child employment and performance licences; issuing Warning Letters and Fixed Penalty Notices; prosecution of parents under Section 444 Education Act 1996 when they have failed to ensure their child receives a suitable education; and challenging and supporting schools in Ofsted categories. Restorative Practice: Steve Collier Tel 637 6300 [email protected] YISP (youth inclusion support programme) YISP works on a voluntary basis with young people aged 8 to 18 years who are involved in or at risk of involvement in Anti-Social or Offending Behaviour. Referrals for YISP can be made on the basis of addressing areas of concerns such as: Behavioural problems at home or in the community. School concerns regarding behaviour linked to attendance etc. Risk of exclusion or Not in Education, Employment or Training (NEET): Concerns regarding substance misuse, mental health, sexual health or teenage pregnancy risks. Behaviour 18 concerns regarding family relationships or family breakdown. The YISP programme is delivered on a one to one/group work basis engaging with young people and their families, it utilises Restorative Practices to address specific risk issues to prevent offending/anti-social behaviour, enable Young People to make appropriate lifestyle choices and increase their own safety and welfare. YISP interventions can include sessions on actions & consequences, anger management, peer pressure and self-esteem. Interventions are personalised using a holistic assessment that informs the needs led support programme for each young person. YISP interventions have a planned intervention timescale of up to 12 weeks once each young person and there family have committed to engaging to the programme. Intervention includes signposting to universal services or service partners as part of each young person exit plan if required. Challenge and Support (C&S) Youth Inclusion Programme Diversionary activities Challenge and Support work with young people aged 10 to 16 years who are involved in low level anti-social behaviour. It is a short 4 to 6 week programme that works on a one to one basis utilising the use of Restorative Practices with young people. With the focus of addressing, advising and supporting young people away from anti-social behaviour in their community. The YIP programme is specifically targeted at preventing or significantly reducing levels of risk taking behaviour and antisocial behaviour in children and young people aged 8 to 18 years of age. The YIP programme provides diversionary activity interventions during evenings and school holidays, the aim is to divert young people away from the Anti-Social Behaviour/Youth Justice System through the use of Restorative Practices, positive activities, one to one support and also group work, which increase self-esteem and build positive relationships with peers and family. Intervention includes signposting to universal services or service partners as part of each young person exit plan if required. Cases are open for a maximum of 16 weeks. Additional the YISP and YIP staff work with young people who find themselves being arrested for low level crime that can be dealt with without attending Court and a Community Resolution can be found. Interventions are based on the YOS Rapid Screening tool and Elements of Restorative Interventions put into place on the finding of the risk of re-offending. Sexually Harmful Behaviours For young people who have either been arrested or involved in sexually harmful behaviour towards others. A full AIM assessment will be carried out and AIM work will be undertaken over a period of weeks. PPP Parenting Programme PPP Programmes are run on a one to one basis as well as a group work basis. The programme is designed to work with parents to give them strategies when dealing with adolescents. YOS Statutory Services For young people who find themselves before the Courts, when young people are sentenced to a Statutory Order length is determined by the Courts. Staff Assess these young people and work on an intervention plan, which will reduced the risk of them re-offending, interventions such as Substance misuse, Consequences of Offending, Reducing Risk taking behaviour, Victim Awareness, Peer Group Influences and Anti-Social Behaviour etc. 19 Career Connect Service Offered Contact Details Career Connect provide high quality independent careers advice, bridging the gap to learning and employment. Established in 2001 as Greater Merseyside Connexions Partnership, the company was renamed Career Connect in 2014. L.A. funded Engagement Service: Working with neet young people between the ages of 16 and 19 (up to 25 with additional needs). Offering information and advice regarding next steps into a positive destination of education, employment or training. More information can be found at www.careerconnect.org.uk ESF funded Ways to Work programme: Offering professional information, advice and guidance to young people who are neet and aged 16 and 19 (25 with additional needs). National Careers Service: Offering information and advice to adults from age 19 in community venues across Wirral. Teen Wirral Huge amount of advice and support for many key issues affecting teenagers http://www.teenwirral.com/ Youth Fed We are Youth Fed. A youth charity that supports over 5,000 young people between the ages of 8 and 25. Based in the North West, we run youth programmes in Cheshire, Halton, Warrington and the Wirral to give support to those who need it. We offer a range of different services that fall into 3 categories; Support for Young People; Support for Youth Groups; and Engaging young people in social action. Website: http://www.youthfed.org.uk/ Twitter: https://twitter.com/YouthFederation Facebook: https://www.facebook.com/youthfed 20 Wirral Supported Lodging (WSL) Wirral Supported Lodging (WSL) provide family style accommodation for young people who are estranged from their families, with support to develop the young person's skills to enable them to live independently in the future. Target group is 16-21 year olds, single male or female with no dependants. Referral to be made either through Mainstay, self-referral or Response, depending on age. Contact details: 0151 650 5483 The Lauries, 142 Claughton Rd, Birkenhead, CH41 6EY. [email protected] [email protected] [email protected] Website - www.localsolutions.org.uk Bully Busters Resolving bullying can be one of the most frustrating things a professional working with young people can face. The website is to support any person who is working with children or young people, from schools / colleges, to football teams, youth projects or even the scouting world. The links provide usefull information that can assist you practically in supporting a child or young person who is feeling bullied. Bully Busters 286 - 316 Scotland Road Liverpool L5 5AE Contact us [email protected] Telephone: 0151 330 2012 www.bullybusters.org.uk/ 21 Domestic Violence Family Safety Unit Service Offered Contact Details I Wirral Family Safety Unit (FSU) is a team of qualified Independent Domestic Violence Advocates (IDVAs). An advocate is independent of police. Wirral Family Safety Unit Knutsford Road Moreton CH46 3567 •you will be listened to. You will be believed. If the IDVA is unable to advise or support you, they will identify someone who can If you need help to deal with domestic violence you can contact the Family Safety Unit on 0151 604 3567, Monday to Friday, 9am 5pm. •they will assess your risk and together agree a plan to provide you with support and safety to reduce the risk to you and your children In an emergency always dial 999. •they understand how your children may have been affected and can help you to provide them with the support they need Other ways you can get help: •National 24 Hour Domestic Abuse helpline call free on 0808 2000 247 •Wirral 24 hour HELPLINE 0151 643 9766 •they can support you with ending an abusive or dangerous relationship safely •they can provide information about housing and how you will manage financially •your IDVA can assist with any civil action such as going to court for a non-molestation order or injunction to keep you and your family safe f you need help to deal with domestic violence you can contact the Family Safety Unit on 0151 604 3567, Monday to Friday, 9am 5pm RASA Service Offered RASA is here for anyone who has been sexually abused or raped, or who has been affected by sexual violence at any time in their lives. We have particular experience in working with adults who have been sexually abused as children. We offer emotional support, counselling, advocacy and other services to help survivors in ways that work for them. We will also work with non-offending family and friends of survivors. We work with women, children and men and offer the following:WOMEN We provide the opportunity to talk to a woman in confidence, 22 Contact Details Website: http://www.rasamerseyside.org/ Twitter: https://twitter.com/rasa_merseyside Facebook: https://www.facebook.com/RASAMerseyside You can refer by emailing [email protected] or calling the relevant centre: Liverpool – 0151 558 1801 over the phone or in person. She will listen to you, believe you and support you to decide what’s right for you. Provide a women-only space for you to meet with a counsellor, therapist or for group support and also our ISVAs Service (Independent Sexual Violence Advisor) who are women trained to support you if you decide you want to report to the police, and for every step of the way through the criminal justice process CHILDREN RASA is one of only a small number of specialist services in the UK that provides counselling, advocacy and emotional support to children who have experienced sexual abuse or exploitation, and their families. We have a team of dedicated, experienced and passionate workers who will work alongside children and families to offer them a range of support. You can self-refer to the Sunflowers Project at RASA by calling the Helpline on 0151 666 1392, or emailing [email protected]. Birkenhead – 0151 650 0155 Hoylake – 0151 633 2151 Children are also referred to RASA through health, and social services, and via the Police and schools. For Parents Parents Protect works to raise awareness and encourages early intervention by all adults to work towards preventing child sexual abuse. Children are safer when adults: • Understand the potential risks. • Recognise the signs of possible abuse in children. • Are aware of inappropriate behaviour in adults. • Know preventative measures to take. • Know where to go for help with any concerns. • Parents Protect can be delivered on a one to one basis, or to a group, and also to professionals. For Professionals RASA offers a range of specialist sexual abuse training that can be tailored to suit your organisation’s needs. We can also offer ‘keep safe’ group workshops to the children that you work with. This training aims to raise awareness through providing interactive workshops using games, props and fun to highlight the importance of staying safe. For more information on training, please contact [email protected]. MEN Men and boys of any age, race, background, size, ability or sexuality can be the victim of sexual assault. Many survivors of sexual abuse blame themselves for what happened to them, and the effects on their lives can be very serious. The cultural perception that men and boys should be strong and able to defend themselves increases the tendency for male survivors to blame themselves for what happened to them. 23 Referrals How to make a referral Many of RASA’s clients are now referred through other organisations, such as social services, health services and the police. We have found that sometimes survivors are referred to us, but at the time of referral are not ready or willing to access our service, and this can be for a variety of reasons. It’s better if survivors to come to us on their own terms, and so we encourage other services to provide survivors with our contact details and invite them to self-refer. Sometimes this option is not practical, and so we are happy to accept third party referrals. Before you refer, we recommend that you discuss who we are and what we do with the person, explain why you want to make the referral, and gain their consent to contact us on their behalf, and for us to call them directly. Wirral Domestic Violence Helpline (24 hours) Service Offered Criteria for eligibility Wirral Domestic Violence Helpline (24 hours) Phone 0151 643 9766 Independent Domestic Abuse Services (IDAS) North Yorkshire based charity that provides comprehensive support services to all those experiencing or affected by domestic abuse and sexual violence. Includes refuge accommodation, outreach support and access to a free, confidential helpline. Link in with UK wide agencies. Free online e-learning training programme Tel: 01756 794400 www.idas.org.uk Men’s Advice Line Male victims: Specialist services for advice www.mensadviceline.org.uk or M.A.L.E.: 0845 064 6800 Paladin-National Stalking Advocacy Service Provide advice to victims of stalking and advocacy to high risk victims of stalking • Raise awareness of dangers and risks of stalking • Provide training to professionals• Scrutinise the new stalking laws • Campaign on behalf of victims • Develop a victim’s network of support www.paladin.co.uk Male Perpetrators: The Respect Helpline Tel: 0845 122 8609 and website: www.respect.uk.net 24 Men’s Advice Line Male victims: Specialist services for advice www.mensadviceline.org.uk or M.A.L.E.: 0845 064 6800 Tomorrow’s Women Wirral Tomorrow’s Women Wirral is a Charity for all Wirral women aged 18+ with a commitment to reduce offending and to provide support and assistance to those women who have never entered the Criminal Justice System but who want to make positive lifestyle changes. The women who attend are not judged and integrate to support and share skills and experiences. Website: http://www.tomorrowswomen.org.uk/ Twitter: https://twitter.com/TomorrowsWomen Facebook: https://www.facebook.com/Tomorrows-Women-Wirral WEB Merseyside (previously Women’s Enterprising Breakthrough) Service Offered Criteria for eligibility WEB Merseyside (previously Women’s Enterprising Breakthrough) is a community based service provider that historically supports women and children with complex needs who may be isolated, victimised, discriminated against, have low self-esteem and lack hope; a significant number of these being as a result of crimes such as domestic violence, abuse, bullying, hate crime and other criminal activity. WEB now also provides support services for men and boys. Approximately 75-80% of our referrals are health related including poor physical/mental/emotional health and alcohol/substance misuse. Contact details: 0151 653 3771 [email protected] WEB’s aims are to provide a high quality service women, men and children which: • Provides time, space and flexible support to help them regain confidence and self-esteem • Opportunities to explore personal choices to support their personal growth. • Promotes opportunities for personal growth and skills development to enable them to get more from life. Services available are: 25 • Sunshine Prescriptions for women: (variety of art/craft/social outings) • 1:1 Listening service for women providing support/information in relation to family, health, relationships; Signposting/referrals in relation to benefits/housing/safety/safeguarding • A variety of confidence and self-esteem training for women, men and children. • Holistic Therapies for women, men and children – relaxation, reflexology, aromatherapy and Indian head massage etc. • 1-1 Therapeutic Counselling service for women and men age 18+. • Weekly Young Women’s Groups for girls age 9-12 & 13-18 • Weekly Boy’s Group Service for boys age 9-13 • Outreach Training (Self Defence/Confidence Building/Dance/Drama) • Training for NEET young people (not in education/employment/training for 14-16yr olds) Involve Northwest/Leapfrog Youth Criteria: Aged between 10-15. Child difficulties must be related to witnessing or experiences domestic abuse, perpetrators of domestic abuse must not reside with the child, the home environment must not be abusive in anyway i.e. perpetrators must not reside in the home, Mothers must have full custody, however, Grandparents or other family members and foster carers who have full custody of the child can be considered for the programme as long as they are prepared to commit fully to the programme and are willing to engage with young people’s support worker when necessary although guardian does not have to attend the programme each week as the youth programme is for the young person only. This programme is to provide a better understanding of domestic abuse, unhealthy and healthy relationships and for the young people to overcome what they have experienced. Referrals - Mother and children’s name, age of children, contacts details for family and perpetrators name. This is just until we have our referral system up and running Leapfrog Criteria: Aged between 5-10. Families difficulties must be related to domestic abuse, perpetrators must not reside with child, the home environment must not be abusive, Mothers must have full custody, however, Grandparents or other family members and foster carers who have full custody of the child can be considered for the programme as long as they are prepared to commit fully to the programme. Mothers must be willing to participate fully and maintain attendance with their child throughout full programme. Referrals - Mother and children’s name, age of children, contacts details for family and perpetrators name. This is just until we have our referral system up and running Youth referrals: [email protected] Tel: 07415402820 Leapfrog referrals: [email protected] [email protected] Tel: 07415402820 26 Send/Participation/Inclusion and Diversity Children’s Centre Family Intervention Service The Family Information Service is responsible for provides information, advice and guidance to families through a variety of mediums. This could include finding suitable childcare to applying for schools to signposting to appropriate services to families’ needs. For more information contact [email protected] or 0800 085 8743 https://www.wirral.gov.uk/early-years-and-childcare MEAS (Minority Ethnic Achievement Service) Support to early years providers and schools with children and parents for whom English is an additional language Parents with children aged 0-16 years for whom English is not their first language The Minority Ethnic Achievement Service Birkenhead Town Hall Hamilton Street Birkenhead CH41 5BR Tel: 0151 666 5224/5226/5232 Autism Together Children and Family Service We are a specific branch of Autism Together whose work focuses on supporting children, young people and their families, helping them understand autism and social and communication difficulties. We know how stressful, frightening and overwhelming it can be for a family when a child is diagnosed with autism. Our Family Support service provides information and advice to families with a child with autism. We offer a free 8 week course – ‘Parenting a Child with Autism’ – which takes any family member through the condition and issues facing families. We also offer a range of activities for all family members: •Activity Clubs •Chillin’ and Chattin’ 27 If you see something you like please visit our website for further information or call in. We are open 9am – 5pm, every day of the week and run activities in the evening and during weekends. For further information about any of our family support services contact Steve Vasey, Children & Family Services Manager. [email protected] Tel: 0151 334 7510 •Sibling Support •Sitting Service •Rainbow Groups •Parenting Course •Workshops •Drop-in Resource •Coffee, Cake, Communicate If you see something you like please visit our website for further information or call in. We are open 9am – 5pm, every day of the week and run activities in the evening and during weekends. Wirral SEND Partnership Wirral SEND Partnership is commissioned to provide impartial information advice and support to children and young people between the ages of 0-25 with special educational needs and disabilities (SEND) , or their parents and carers. The focus is on educational issues but we can also advise on health and social care matters if they are related to SEND. We also provide a disagreement resolution and mediation service for disagreements relating to Education Health and Care plans. To contact our service call 0151 522 7990 option 2,or email [email protected] or see our website www.wired.me.uk for more information. Short Breaks Service Short breaks provide opportunities for disabled children and young people to spend time away from their primary carers. These include day, evening, overnight or weekend activities and take place in the child’s own home, the home of an approved carer, a residential or community setting. Short breaks can also be activities offering a fun based experience for the family as a whole. Parents/carers can be present at these activities but there will be qualified and experienced delivery staff leading the session to offer a break to them as primary carer. These activities offer a positive leisure experience for the whole family to access. 28 For more information contact the Short Break Services for Disabled Children Team on 0151 666 4841. https://www.wirral.gov.uk/health-and-socialcare/children/short-break-services-disabledchildren Merseyside LGBT Foundation LGBT Foundation provide a wide range of support services to lesbian, gay, bisexual and trans* people. Phone: 0345 330 3030 Dove Service The Dove Service (TDS) provides counselling, support and training for people experiencing bereavement, life-changing illness and significant loss. We work across Stoke on Trent & Staffordshire, Cheshire & Wirral. We help people understand their grief, cope with their loss and become resilient. The Dove Service is offering counselling and support services for children and young people aged 4-17 years olds in the following areas: • One to one counselling • Group and Peer Mentor support • Workshops with children and young people • Family groups • Training professionals to support children and young people Contact details: Head Office The Dove Service The Dudson Centre Hope Street Hanley Stoke-on-Trent Staffordshire ST1 5DD Tel: 01782 683155 01782 683153 Website www.thedoveservice.org.uk One to one counselling support is facilitated at local Children’s Centres. Groups, workshops and training is facilitated in different venues across Wirral. Referrals for children and young people are made through our Head Office on 01782 683155/683153. General enquiries can be made by also telephoning our Head Office or e-mail c&[email protected] Listening Ear/Butterflies Project To support 6 -17 year olds through sudden loss. We support them through the grief process, enable them to achieve their aspirations and potential, help them to play an active part in society and re- engage with their education and peers. St Nicholas Centre, 70 Church Road, Halewood, L26 6LB Telephone: 0151 488 6648 29 Child Bereavement UK Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. Tel: 0800 02 888 40 30 General Wirral Anti-Social Behaviour Team Service Offered Criteria for eligibility We focus on 5 main priorities for tackling anti-social behaviour: •anti-social behaviour caused by groups of youths gathering in public places •inappropriate use of alcohol by young people •unlawful damage to people’s property (criminal damage) •anti-social use of vehicles •illegal use of drugs If you wish to make a complaint about antisocial behaviour call 0151 606 2020. Lines open 8.45am – 5.00pm, Monday to Friday. An answerphone service is provided out of hours and your call will be returned the following working day. Out of hours Anti-social behaviour is any activity that impacts on other people in a negative way, causing harassment, alarm or distress. You can also contact Wirral Community Patrol 24 hours a day to request attendance at an incident of anti-social behaviour on to 0151 666 5265. Or call Merseyside Police on 101. ROC Restore ROC restore is a form of Restorative Justice (RJ) undertaken by community members in facilitated meetings. The aim is to bring together victims and perpetrators of low level crime, anti-social behaviour and nuisance in a meeting where trained volunteers use restorative or reparative approaches to agree on a course of action for those involved. Website: https://roc.uk.com/roc-restore/ Twitter: https://twitter.com/rocrestore Facebook: https://www.facebook.com/RocRestore Wirral Ways to Recovery Service Offered Contact Details Adult integrated recovery service for people affected by alcohol and drug misuse: Further information If you're a professional who would like to make a referral to Wirral Ways To Recovery, please download and complete our referral form via the website and either fax it to 0151 203 3111 or email to Wirral Ways To Recovery aims to create healthier communities. We help people to break free from harmful patterns of behaviour by delivering innovative 31 services which have a measurable impact on both health and community safety issues. [email protected] If you're a drug and/or alcohol service user in Wirral, visit the website for more information [email protected] Foundations of Recovery is a cutting edge recovery support platform designed to help individuals in the Borough of Wirral to successfully overcome problems with drug or alcohol misuse. Birkenhead Health & Wellbeing Hub 23 Conway Street Birkenhead, Wirral CH41 6PT 0151 556 1335 (Option 1) Moreton Health & Wellbeing Hub Chadwick Street, Moreton CH46 7TE 0151 556 1335 (Option 3) Wallasey Health & Wellbeing Hub 151 - 153 Brighton Street Wallasey CH44 8DU 0151 556 1335 (Option 5) The service also provides a ‘Think family co-ordinator’. This role provides a range of recognised psycho-social interventions. An aim is to assertively follow up service users who need additional support with issues surrounding parental care and vulnerable adult issues with a key focus on the think family agenda and support based on building on personal assets and generating recovery capital. Part of the role involves close liaison with Wirral Metropolitan Borough Council, Social Work Staff and family service providers across the Wirral in order to develop positive working relationships. Wirral Change Service Offered Criteria for eligibility Wirral Change is a Black and Racial Minorities Outreach Service offering information, advice and guidance on jobs, education, training, self-employment, health and wellbeing, as well as signposting to other services for racial minority people on the Wirral. St Laurence's School St Laurence Drive Birkenhead CH41 3JD Phone: 0151 649 8177 Childline Offers a helpline and website providing counsellors for children and young people to talk to. Tel: 0800 11 11 www.childline.org.uk NSPCC Specialises in child protection and the prevention of cruelty to children. Tel: 0808 800 5000 www.nspcc.org.uk Prevent 32 The local authority and key partners hold a regular Channel Panel - multi-agency panel is to safeguard young people and adults who might be vulnerable to being radicalised, so that they are not at risk of being drawn into terroristrelated activity. Paul Storey from Merseyside Police for advice. If you wish to complete a referral form it should be sent to Paul: [email protected] CAP Money Course The CAP Money Course is a revolutionary money management course that teachers people budgeting skills and a simple, cash-based system that really works. This course will help anyone to get more in control of their finances, so they can save, give and prevent debt. Website: https://www.capmoney.org Twitter: https://twitter.com/capuk Facebook: https://www.facebook.com/CAPuk Third Sector Thinking Third Sector Thinking offers support and development consultancy to not-for-profit organisations, in an affordable and practical way, in order to allow them to develop and achieve their potential. Website: http://www.thirdsectorthinking.co.uk/ Twitter: https://twitter.com/JaneRichardsTST?ref_src=twsrc%5Etfw Travel Solutions Website: The Wirral Travel Solutions Team provides advice and information to work and employment related training. https://www.wirral.gov.uk/jobs-training/helptravel-work-and-training#wgSM-2 Wirral Chamber of Commerce Wirral Chamber of Commerce will be the voice of industry and commerce in Wirral, driving business growth and competitiveness Website: http://www.wirralchamber.co.uk/ 33 locally, nationally and internationally. Twitter: https://twitter.com/wirral_chamber Facebook: https://www.facebook.com/wirralchamber/ Wirral Borough Council Website: The Local Authority for the Metropolitan borough of Wirral – home to over 320,000 people. http://wbcnet.admin.ad.wirral.gov.uk/ Twitter: https://twitter.com/WirralCouncil/ Facebook: https://www.facebook.com/wirralcouncil/ Wirral Credit Union An alternative way to save and borrow. It is a savings and loans co-operative, owned and run by its members. It works by members saving together regularly; this creates a pool of money from which low cost loans can be made. It is based in the local community, supported and run by local people. Website: https://www.findyourcreditunion.co.uk/ Twitter: https://twitter.com/ABCULCUS Facebook: https://www.facebook.com/abculgb Wirral Environmental Network Wirral Environmental Network is an environmental education charity and aims to advance the education of the public about the preservation of our world’s natural environment, ecological sustainability, national resource conversation, waste management, 34 Website: http://www.wirralenvironmentalnetwork.org.uk/ Facebook: recycling, and the principles of Fairtrade within Wirral and the surrounding area. https://www.facebook.com/Wirral-EnvironmentalNetwork-535856869858391/ Wirral University Teaching Hospital Wirral University Teaching Hospital NHS Foundation Trust delivers services from two sites; Arrowe Park Hospital and Clatterbridge Hospital. The Trust provides a full range of district general hospital services. Website: http://www.wuth.nhs.uk/patients-and-visitors/ Besom The Besom is a charity run by a group of volunteers who serve the Wirral area by passing on free household items (furniture, bedding, electrical items, kitchen equipment) to those in need who have been referred to them by an agency. We are dependent on those who donate so never know from week to week what might be in the warehouse. We also have a small team of volunteers who carry out some DIY, Decorating and Gardening jobs. National Website : www.besom.com Wirral - Website : www.besominwirral.co.uk Email : [email protected] Mobile : 07582 501570 Our aim is to 'sweep away suffering' hence the name 'The Besom' a brush made from twigs. PALS service (Patient Advice and Liaison Service). The Patient Advice and Liason (PALS) team provides a confidential service helping you to sort out any concerns you may have about the care you are receiving and guiding you through the different services available from the NHS. To speak to the team call 0800 054 2137 or 0151 363 3948 Safe Families for Children Service Offered Contact Details Safe Families for Children offers an opportunity to make difference to the long-term outcome for children and families Website: https://www.safefamiliesforchildren.com/ 35 in our communities. Stabilising families before they reach a breaking point is key to reducing the number of children who need to go into care. When a crisis strikes a family its effects can be devastating. Many of us would turn to relatives and friends for support but some families can be isolated with nobody there to help them. Safe Families for Children (Safe Families) works hand-inhand with children’s services to link families in need with local volunteers who can offer them help and support. Safe Families provides Family Friends, Host Families and Resource Friends to help while parents get back on their feet and has been privileged to help over 1800 children since it was launched in the UK in 2013. Twitter: https://twitter.com/safefamiliesuk Facebook: https://www.facebook.com/SafeFamiliesUK Referrals: All referrals to Safe Families are handled by Early Help Team and should be emailed to [email protected] Safe Families for Children Suite F Candy Park Old Hall Road Wirral CH62 3PE Tel: 0151 334 4473 [email protected] Scope Scope exists to make this country a better place where disabled people have the same opportunities as everyone else. Until then, we’ll be here. Website :http://www.scope.org.uk/ Twitter: https://twitter.com/scope Facebook: https://www.facebook.com/Scope Galop National helpline for lesbian, gay, bisexual and transgender people who are experiencing domestic abuse and discrimination. 0300 999 5428 or 0800 9995428 Care Connect Wirral Care Connect has established itself as one of the leading forces within the supported living sector. Care Connect strives to work in partnership with all Website: http://www.careconnectwirral.co.uk/ 36 clients to ensure that the service delivered is tailored to each individual and their requirements. Multi-disciplinary working is a factor of the professional approach that Care Connect applies to its support and service packages. Service packages are governed by a strict monitoring and reviewing process that apply to both service delivery and service deliverers. Change, Grow, Live (CGL) CGL is a social care and health charity that works with individuals who want to change their lives for the better and achieve positive and life-affirming goals. Their service users are people whose lives have been held back by a range of social, issues and concerns, including substance misuse and other forms of addiction, homelessness, poverty unemployment, domestic abuse, mental health issues and offending. Website: http://www.changegrowlive.org/ Twitter: https://twitter.com/changegrowlive Facebook: https://www.facebook.com/changegrowlive/ Citizens Advice Wirral Citizens Advice Wirral is an independent organisation offering a wide range of help across subjects that include the management of debt, problems with housing and rent, relationship issues and consumer rights. Website: https://citizensadvicewirral.org.uk/ Twitter: https://twitter.com/wirralcan Facebook: https://www.facebook.com/CitizensAdviceWirral 37 Community Action Wirral Website: As well as offering practical support to groups getting started of already established, Community Action Wirral is also the conduit between the third sector and the public and private sectors. The bespoke database that we hold enables us to target relevant information and training. http://communityactionwirral.org.uk/ Twitter: https://twitter.com/actiononwirral Crosby Training Crosby Training helps all eligible groups of people to progress to the type of job they want and provides quality resources within an inclusive professional and comfortable environment. Website: http://www.crosby-training.co.uk/ Twitter: https://twitter.com/crosbytraining Facebook: https://www.facebook.com/Crosby-Training-Centre/ Energy Project Plus Energy Project Plus aims to advance the education of the public about energy efficiency and other environmental initiatives, including the alleviation of fuel poverty and the minimisation of waste produced by electricity generating stations through the promotion of energy efficiency. Website: http://www.epplus.org.uk/ Twitter: https://twitter.com/EP_Plus Facebook: https://www.facebook.com/Energy-Projects-Plus/ 38 Gingerbread Gingerbread is a leading charity working with single parent families. Supporting, advising and campaigning with single mums and dads to help them meet their family’s needs. Website: https://gingerbread.org.uk/ Twitter: https://twitter.com/Gingerbread/ Facebook: https://www.facebook.com/gingerbread/ Job Centre Plus Job Centre Plus is a quango used by the Department of Work and Pensions for its working-age support service in the UK, its services offered directly by the DWP. Website: https://www.gov.uk/jobsearch Twitter: https://twitter.com/jcpinmerseyside Magenta Living With about 12,200 homes, we are the largest registered provided of affordable housing in Wirral. We are a socially responsible, not-forprofit organisation. Our vision is to provide homes and build communities where all can thrive, and our work involves far more than simply bricks and mortar. Website: https://www.magentaliving.org.uk/ Twitter: https://twitter.com/MagentaLive Facebook: https://www.facebook.com/magentaliving 39 Merseyside Fire and Rescue Service Merseyside Fire and Rescue Service is the statutory fire and rescue service covering the county of Merseyside in north-west England and it is statutory Fire and Rescue authority that is responsible for all 999 fire brigade calls in Sefton, Knowsley, St Helens, Liverpool and Wirral. Website: http://www.merseyfire.gov.uk/aspx/pages/Default2.aspx Twitter: https://twitter.com/MerseyFire Facebook: https://www.facebook.com/merseyfire/ Merseyside Police Merseyside Police is the territorial police force responsible for policing Merseyside in North West England. Website: https://www.merseyside.police.uk/ Twitter: https://twitter.com/MerseyPolice/ Facebook: https://www.facebook.com/merseypolice/ North Birkenhead Development Trust North Birkenhead Development Trust established in 2004, is a community anchor organisation for the neighbourhood to improve the quality of life and opportunities for all living in North Birkenhead and Bidston; formed by the community for the community. Website: http://www.nbdt.org.uk/ 40 Next Chapter Next Chapter are a company with social aims, creating activities, opportunities and events to improve the quality of life for people living in the area and community, using a holistic approach to well-being. We offer an early intervention approach, to all ages, promoting positive mental health by focusing on what can be achieved. We empower our clients to build a toolkit of coping mechanisms which enables them to enjoy life with a greater sense of confidence. Next Chapter (NW) CIC Telephone:07907 445526E-mail: [email protected] Wirral Clinical Commissioning Group Wirral Clinical Commissioning Group (CCG) commits to continue to improve health and reduce disease by working with patients, the public and partners, tackling health inequalities and helping people to take care of themselves. Website: https://www.wirralccg.nhs.uk/ Twitter: https://twitter.com/nhswirralccg Facebook: https://www.facebook.com/sticknstep.charity/ Your Housing Group Your housing group is a new generation of housing provider. With a pioneering creative workforce, we are working efficiently and effectively to build as many quality houses as possible to play our part in solving the national housing crisis. Our House Supported accommodation – ten self contained units for young women aged 16 - 25 with or without children Website: First Base - Semi supported accommodation - four bungalows for young women and their children and https://www.facebook.com/yourhousing/ 41 https://www.yourhousinggroup.co.uk Twitter: https://twitter.com/your_housing Facebook: two bungalows for young families and their children Your House - Outreach support service for up to Ten young women/families with and without children Manor road- Provides emergency accommodation for young people aged 16-17 whilst a secure placement is located for them Our House Trio of Services is the only service within the Wirral area that has the specific remit of accommodating homeless young families and their children Carers Wellbeing Service Carers Wellbeing Services are based at the WIRED Resource Centre in Birkenhead and are working in partnership with local organisations to help Carers access services and community support that maybe available to them. We help identify new Carers and offer them information and advice. We also help Carers to get connected with each other, reducing social isolation and encouraging them to share knowledge and experiences. We encourage Carers to look after their own health and wellbeing, supporting them to access the Carers Grant programme and/or other local community Public Health Services. We work in partnership with the ACE group to provide training such as maximising income and help to understand dementia and mental health - all aiming to improve Carers confidence. Helpline 0151 670 0777 www.wirralcarers.co.uk Wirral Mencap Wirral Mencap provides services and opportunities that improve the quality of life of people with a learning disability and their families and which create a more accessible, inclusive and supportive community. Wirral Mencap 42 - 44 Market Street Birkenhead Wirral CH41 5BT The services are for anyone with a learning disability and their families/carers 0151 666 1829 www.mencapwirral.org.uk Wirral Mencap does not have a formal referral process, we assess each individual as they come to see how we might be able to support them. Email: [email protected] 42 Wirral Multicultural Organisation Wirral Multicultural Organisation is a voice and partner which has been delivering services to the BME Communities in Wirral since 1992. If you just want to find out what is available to you in Wirral, need some help to learn English, get help to find Website: https://www.wmo.org.uk/ Stick ‘N’ Step Working with children with cerebral palsy and their families across the North West of England and North Wales. Website: http://www.sticknstep.org/ Twitter: https://twitter.com/sticknstep1 Caritas Caritas is the social action and welfare agency of the Diocese of Shrewsbury. (Formerly Catholic Children’s Society) Contact the service on We provide a family support service which includes community hubs, counselling, schools project service and parenting programmes. [email protected] New projects for 2017 will include working with youth at risk of becoming homeless and those seeking asylum and refuge. 0151 652 1281 Service Address St Pauls House Farmfield Drive Beechwood Prenton Ch43 7ZT 43
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