If a Medicare claim has been sent in error, it can be deleted or reversed as long as the deletion occurs on the same
day that the claim was sent.
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Open the relevant Client’s Display
Transactions
Select the relevant Invoice
Click on the Reverse icon, as per
normal, to reverse the transaction
You will be prompted to enter your
Username and Password and a
Reason for the reversal, as per
normal
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You will then be asked for a Passphrase, enter 34#XX4Rk (it is case-sensitive)
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Enter the Passphrase and click OK
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Profile will send the cancellation to the erroneous claim to Medicare
Note : You would need to deal with the corrected payment separately.
Last Updated: Wednesday, June 21, 2017
Profile Guide : Administration
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