PRESENTATION SKILLS
ATIKHA
ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC.
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CREATING A LEARNING ENVIRONMENT
F
A
C
T
O
R
S
BARRIERS TO
LEARNING
ADDRESSING
BARRIERS
INTERNAL
Previous experiences,
biases, lack of motivation
Establish the objectives
of the training and what
is in it for the participants
ENVIRONMENT
Temperature, noise,
ensuring confidentiality
TRAINER
Voice, lack of
preparation,
mannerisms, behavior
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Ensure venue is
conducive to learning
(quiet, secure, sitting
arrangements)
Prepare yourself
(content and delivery);
be mindful of
mannerisms and
behaviours
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FORMAT OF PRESENTATION
Opening or
Introduction
Body or
Message
Closing or
Conclusion
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PRESENTATION TIPS
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PRESENTATION TIP 1
PREPARE THE
PARTICIPANTS
for the activity or
seminar.
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PRESENTATION TIP 2
TALK WITH THE
PARTICIPANTS
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Do not read notes.
Do not read visuals
verbatim.
Ask questions.
Spice up presentation
with humour, quotes,
stories.
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PRESENTATION TIP 3
USE THE SLIDES
PROPERLY
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Use pointer.
Give participants 15
seconds to read
Face the audience
Don’t walk between
projector and screen.
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PRESENTATION TIP 4
MAINTAIN EYE CONTACT
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Find friendly faces
Don’t let impress‐me‐type” distract you
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PRESENTATION TIP 5
USE GESTURES; AVOID MANNERISMS
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Gestures emphasize a point. Mannerisms distract
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PRESENTATION TIP 6
MOVE IN A WAY THAT SUPPORTS
YOUR MESSAGE
BODY POSITION
Full front
STRONG AREAS
Three quarters
Area 1 is strongest
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PRESENTATION TIP 7
ENTERTAIN
QUESTIONS OR
COMMENTS and
handle them properly.
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DEALING WITH
QUESTIONS
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DEALING WITH QUESTIONS
1
Listen carefully
2
Make sure you have understood
the question correctly
3
Reformulate the question in
your words
4
If you want to postpone the
question, say it politely
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DEALING WITH QUESTIONS
5
If you don’t know the answer,
say so and offer to find out
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Answer irrelevant questions
politely but briefly
7
Check that the questioner is
satisfied with the answer.
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DEALING WITH
NERVOUSNESS
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DEALING WITH NERVOUSNESS
PREPARE WELL
Knowing exactly what you want to say
and practice saying it
LEARN TO RELAX
Do stretching, breathing exercise
before talk
CHECK OUT ROOM
Make yourself familiar with the place,
Arrive early.
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DEALING WITH NERVOUSNESS
CONCENTRATE ON THE MESSAGE
Concentrate on the message and the
audience, not yourself
VISUALIZE SUCCESS
Imagine yourself in loud and clear
voice and imagine the applause after
your presentation
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ROLES AND RESPONSIBILITIES OF FACILITATORS
BRING
LEARNING
GUIDE
NOT
LECTURING
NOT LEAD
ENGAGE
NOT DIRECT
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HANDLING
DIFFICULT PARTICIPANTS
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HANDLING DIFFICULT PARTICIPANTS
TYPE 1
THE TALKER/ KNOW IT-ALL
He/She has opinions on
every subject and
states them in a very
authoritative manner
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HANDLING DIFFICULT PARTICIPANTS
WHAT TO DO WITH
THE TALKER/ KNOW IT-ALL
1. Thank the person and move on to the next subject.
2. Ask others to comment on his remarks.
3. Thank the person for his participation and indicate it
is time to hear from others.
4. Politely ask the person to give someone else a
chance.
5. Use humor to invite others to speak up.
6. Deliberately turn to others and ask for their opinions
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HANDLING DIFFICULT PARTICIPANTS
TYPE 2
THE FIGHTER/ ARGUER
He/She is quick to find
fault with the material or
instructor.
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HANDLING DIFFICULT PARTICIPANTS
THE FIGHTER/ ARGUER
WHAT TO DO:
1. Keep your cool; you will never win the argument
2. Acknowledge the level of passion and ask for the
reason behind it
3. Avoid getting personal
4. Refer the question to the group and then to him.
5. Pretend not to hear him.
6. If nothing else works, suggest that your differences
be cleared up later
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HANDLING DIFFICULT PARTICIPANTS
TYPE 3
THE QUIET ONE OR
WITHDRAWER
He/She is non-participative
and passive.
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HANDLING DIFFICULT PARTICIPANTS
THE QUIET ONE OR WITHDRAWER
WHAT TO DO:
1. Treat with respect
2. Pose a question that relates to his/her concern.
3. Use his/her name in hypothetical examples or
stories to entice into the group
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HANDLING DIFFICULT PARTICIPANTS
TYPE 4
THE COMPLAINER
He/She complains about
anything and everything.
Focused on what is wrong
or bad rather than what is
right or good.
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HANDLING DIFFICULT PARTICIPANTS
THE COMPLAINER
WHAT TO DO:
1. If the complain is valid: Apologize for the person’s
distress, thank the person for bringing up the issue,
initiate action to resolve the issue and move on.
2. If the complain is not valid: Explain that the desired
recourse is not possible, use humor to defuse the
situation, avoid getting personal, refer the issue to the
rest of the group, to show that the concern is not shared.
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HANDLING DIFFICULT PARTICIPANTS
TYPE 5
THE UNCONSCIOUSLY
INCOMPETENT
Thinks he/she already has
correct knowledge, skills,
and ability when the truth
he/she does not.
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HANDLING DIFFICULT PARTICIPANTS
THE UNCONSCIOUSLY INCOMPETENT
WHAT TO DO:
1. During the introduction, request all the
participants to input so everyone can learn and
to determine the extent of all participants’
knowledge to the topic
2. Also mention that you appreciate that some
folks may feel the training is unnecessary
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HANDLING DIFFICULT PARTICIPANTS
TYPE 6
THE DISTRACTER
Ask questions or raises
issues not related to topic
discussed
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HANDLING DIFFICULT PARTICIPANTS
THE DISTRACTER
WHAT TO DO:
1. Establish ground rules for basic courtesies
2. Thank the person for his/her energy and
involvement, then explain your time or agenda
constraints.
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HANDLING DIFFICULT PARTICIPANTS
TYPE 7
THE RAMBLER
He/She makes
grandiose theories or
complicates simple
ideas.
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HANDLING DIFFICULT PARTICIPANTS
THE RAMBLER
WHAT TO DO:
1. Create ground rules for basic courtesies
2. Summarize and recap key points prior to
person’s statement
3. Stand beside her. Put her in charge of an activity
4. Say “Thank you, but let’s see what others have to
say, now.”
5. Try comments such as, "Interesting, but could
you hold it until later?"
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THANK YOU
WEBSITE:
TELEFAX NO.:
www.atikha.org
(+6345) 562-3156
EMAIL:
MOBILE NO.:
[email protected]
(+63917) 569-1031
ATIKHA
ATIKHA OVERSEAS WORKERS AND COMMUNITIES INITIATIVE, INC.
www.atikha.org
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