Adult Mental Health Service
FACE Team
For those who frequently attend at emergency services
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This leaflet explains what the FACE
team is all about
The Team.....
FACE stands for Frequent Attenders,
Care Enhanced. It is a new team
which is being piloted for 12 months
from April 2012 in this area and you
have been referred as there are
concerns about the frequency with
which you are accessing emergency
services. FACE is made up of a group
of staff from many different
backgrounds. They are as follows:
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•
•
•
•
•
•
Team Leader/ Project Manager
Administrator
Community Psychiatric Nurse
Substance Misuse Specialist
Senior Social Worker
Peer Worker
Research Assistant
The team will primarily be based at
Nightingale Court on the Ida Darwin
site at Fulbourn
How we are different from other
services.....
• You will spend up to 8 weeks with
the FACE team
• During this time we will assess your
needs and support you in
addressing them
• When you are assessed we will
take into condsideration all of the
different organisations already
involved in your care
• We will work closely with you to
support you in accessing services
and other organisations that you
feel may suit you
• We will work alongside the services
and organisations involved in your
care to develop a plan that will
enable you going forward
• We will respect your individual
preferences and will offer you as
much choice as possible where
your care is concerned
What happens next.....
When we begin to work with you,
information from those services that
provide support to you will (with
your permission)
• provide FACE with information
so that we can provide the best
possible care for you.
• be involved in the enhanced care
planning
You will be allocated a worker who
will be your main point of contact
within the team whilst you are with
us.
Your carers.....
Wherever possible, and with your
consent, your relatives and/or carer/
s should be involved in the
development and implementation of
your care as outlined and chosen by
you on your Care Plan. Information
and support for your carer/s can be
accessed through your Care
Coordinator. Carers should be
offered an assessment of their needs.
The FACE team aims.....
• to provide a good quality and
flexible service which improves care
and support for you if you
frequently attend emergency
services
• to help increase your ability to
connect with the broadest possible
range of services that suit you by
being adaptable to your needs
• to encourage you to develop and
sustain a support network and
build on relationships that may
help to prevent future attendance
at emergency services
• to provide you with the
opportunity to become involved in
organisations and/or activities that
may result in an overall experience
of improved quality of life over a
period of time
The future.....
As part of the process your FACE team
worker will support you to develop a
plan of care which will identify which
services are most suited to your
individual needs. Following your
discharge from the FACE team, your
plan will enable you to form the basis
of your continuing development using
the services outlined in the plan.
Contact details.....
FACE team
Nightingale Court
Ida Darwin
Fulbourn
Cambridge
CB21 5EF
Tel: 01223 884488
Fax: 01223 884100
January 2012
en Elizabeth House, Fulbourn Hospital, Cambridge CB21 5EF.
q 01223 726789 c 01480 398501 ïïïKÅéÑíKåÜëKìâ