Professional Services Technical Questionnaire
Professional Services engagements can be thought of as “on the job” training sessions. The objective
is to accelerate your implementation of the Kaspersky Lab software while leaving you with a better
understanding of our products and how best to utilize them in your environment. During this time, we
give you our best effort to cover the scope of the package you purchased.
View Package Descriptions > Please note: Purchased Professional Services are to be rendered only
within the scheduled timeframes. Product issues that may be encountered during a session will be
directed to the Business Products Support team for follow-up and resolution.
By completing and returning this questionnaire, you are indicating that you understand and agree to
these terms.
Contact:
Email address:
Phone:
General Information:
Company Name:
Company Address:
Street
City
State
Zip
Kaspersky Lab Product(s) purchased:
License
Primary
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Additional license
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Additional license
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Target Deployment Date:
Click here to enter a date.
Total Number of Computers/Nodes: (Specify total number of
clients and servers)
Assistance Expectations: (Please be specific as to what you are
looking for from Professional Services)
Prioritization of subjects: (Please select topics in the order of
importance)
Most important
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Next important
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Next important
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Next important
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Next important
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Next important
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If Systems Management was chosen, which sub-component(s) do
you wish to utilize?
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Professional Services Technical Questionnaire
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New Customer information:
Current Anti-Virus and other Security Software:
Which specific versions of the above Anti-Virus software are
deployed throughout the network (i.e. 10.0.2000):
SQL Version: Please indicate specific version of SQL currently used.
(SQL 2005, 2008, Express, etc.)
Is there a server available for the Security Center install?
What are the server specs? (Physical/virtual, Amount of RAM, HD
space, Processor speed, OS)
Existing Customer information: (Please fill-in if you already
have a Kaspersky Lab deployment)
Which specific version of Kaspersky Administration Server is
currently running? :
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What specific versions of Kaspersky Anti-Virusor Endpoint are
currently running? :
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Additional Version
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Additional Version
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Additional Version
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Is there another server available for the new Security Center
version?
What are the server specs? (Physical/virtual, Amount of RAM, HD
space, Processor speed, OS)
SQL Version: Please indicate specific version of SQL currently used
for Kaspersky DB.
Network Information:
Domain or Workgroup:
If workgroup, are all Administrator accounts known?
If workgroup, is any software firewall (including windows) off?
Number of Domains and Trust Types:
Type of Network in Use: (Microsoft, Novell, Mixed, Other)
Number of different Subnets:
Centralized Management and/or Network Management Software
in use on the Network:
Network Access Control/Protection (NAC/NAP) Solution:
Choose an item.
Professional Services Technical Questionnaire
How many computers have Internet access? All, Not All (specify
number of computers without access):
Describe network topology, presence of extra protected
segments, remote sites and data flows: (Attach diagram if
available)
Network Bandwidth between Sites:
Additional comments regarding network infrastructure and
potential deployment issues:
Workstations:
Operating System in Use
Number (#) of Clients
Amount of RAM:
Operating System in Use
Number (#) of Clients
Amount of RAM:
Operating System in Use
Number (#) of Clients
Amount of RAM:
Operating System in Use
Number (#) of Clients
Amount of RAM:
Operating System in Use
Number (#) of Clients
Amount of RAM:
Number of Laptop Computers that leave the network:
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#of nodes_____
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#of nodes_____
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#of nodes_____
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#of nodes_____
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#of nodes_____
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File Servers:
Operating System used by Servers
Number of servers
Operating System used by Servers
Number of servers
Operating System used by Servers
Number of servers
Operating System used by Servers
Number of servers
Operating System used by Servers
Number of servers
Choose an item.
#____
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#____
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#____
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#____
Professional Services Technical Questionnaire
If Kaspersky Security for Virtualization - Agentless purchased:
What version of vCenter Server is running?
Choose an item.
What version of ESXi server installed?
Choose an item.
Average number of virtual machines per ESXi host?
What version of vShield Manager is installed?
Choose an item.
Is it configured with a static address?
Does vCenter Server have the vShield Enterprise Administrator
role?
Choose an item.
Is vShield Endpoint installed on each ESXi Server?
Choose an item.
What version(s) of vShield Endpoint?
Are the VMWare tools installed on all virtual machines to be
protected?
Is vShield Endpoint Thin Agent driver installed on all virtual
machines to be protected?
Choose an item.
Are the virtual machines Windows based?
Choose an item.
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If Kaspersky Security for Virtualization - Light Agent purchased:
What version of Hypervisor is running?
Choose an item.
Average number of vms per server?
Are the virtual machines Windows based?
If Mail Security or Total Security purchased
Mail Servers
Describe architecture of the corporate e-mail service, focusing on
e-mail server solutions (i.e. MS Exchange, Sendmail, or Sun
Messaging Server):
Are there users in the Company with access to e-mail boxes
outside the corporate network? (If yes, how many)
If you have a clustered environment, Please describe:
If Total Security purchased
Gateways:
What solution is currently used as the e-mail gateway (SMTP
traffic)?
What solution is currently used as the Internet gateway (HTTP/FTP
traffic)?
Choose an item.