Business
Digital Voice
Setting up your
Hunt Group
Don’t miss a call! With a Hunt Group, a customer will be automatically transferred from
line to line until someone at your business answers the phone. Alternatively, you can
allow all phones to ring at the same time.
Hunt Groups allow a defined group of users to handle incoming calls received by an
assigned Hunt Group’s phone number. My Account Administrators can choose from any
of the “hunt” schemes, each of which rings the specified phones in a different manner.
Hunt Group Example
556-5555
Customer calls Sal’s Pizza
(Hunt Group).*
Sal’s Pizza has 3 telephones.
Sal’s Hunt Group telephone
number is 556-5555.
Sal wants the telephones
to ring Sal then Dan then
Mark. When Sal’s customer
dials the Hunt Group number
(556-5555) the Hunt Group is
activated.
556-5555
Sal’s phone rings
If Sal doesn’t pick up after 3 rings.
The first phone to ring is Sal’s
phone. If Sal doesn’t pick up
after 3 rings, it goes to Dan’s
phone.
559-3333
Transfer to Dan’s phone
If Dan doesn’t pick up after 3 rings.
If no one on the team picks up,
the caller goes to voicemail.
Customers can also dial each
member’s direct TN.
Example, a customer can
always directly reach Dan by
dialing 559-3333.
559-4444
Transfer to Mark’s phone
If Mark doesn’t pick up after 3 rings.
Voicemail
*Please note: You can change the Hunt Group telephone number at any time with another number on
your acount. Please see the “Swapping Hunt Group, Voicemail, and Auto Attendant Phone Numbers”
guide for instructions.
Business Digital Voice – Setting up your Hunt Group
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Step 1: Login to the My Account Admin
Portal businessdigital.verizon.com
Login
Haven’t logged in before?
See “Logging into My Account” Guide .
Forgot your username?
Call 1.800.Verizon (1.800.837.4966).
Business Digital Voice – Setting up your Hunt Group
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Step 2: Navigate to the My Site
dashboard
After you login to businessdigital.verizon.com in Step 1 you are now
in your My Account portal. Follow the steps below to access the
Hunt Group page.
1
2
Click “My Site”
Click on your site name
The My Site page will take a moment to load.
Business Digital Voice – Setting up your Hunt Group
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Step 3: Access the Site Services
tab
Click Site Services from the My Site dashboard in Step 2 or select
“Set Up Hunt Group” from the quick links below.
This page will take a moment to load.
1 Click “Site
Services”
1
Or click “Set
Up Hunt
Group”
Business Digital Voice – Setting up your Hunt Group
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Welcome to your Hunt Group
page
When you click Site Services, the page will default to your Hunt
Group page. You can always click the “Hunt Group” button on the
left to get back to this page. See red boxes below.
5552324444
5552324444
Your Hunt Group name and telephone number display.
Double click the Hunt Group Name highlighted in the blue box
above or click on the Hunt Group Name and then “Edit”.
A pop-up will appear.
Business Digital Voice – Setting up your Hunt Group
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Choosing which numbers to
include in your Hunt Group
1. Edit your Hunt Group information (optional).
2. Assign telephone numbers to your Hunt Group.
3. Click “Save”.
4. Click “Settings”.
1
You can change this information. The
Caller Id name will allow your internal
users to know they are getting a call
from the Hunt Group and not someone
directly calling their line.
4
Select “Settings”
2
Click “Save”
Click and drag the
numbers you want in
your Hunt Group from
the left box to the
right box. If you select
to have your phones
ring in a specific
sequence, the order
the numbers appear
in the right box will be
the order in which the
phones ring.
3
Business Digital Voice – Setting up your Hunt Group
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How do you want your phones
to ring?
Hunt Group options:
• Make some/all phones ring at the same time (page 9)
Rings all of the users in the group; the first user to pick up the
ringing phone is connected.
• Distribute calls evenly among phones (page 10)
The person who has been idle the longest receives the next call.
• Have phones ring in a circular sequence (page 11)
The next person in the Hunt sequence receives the next
incoming call.
• Have phones ring in a selected order (page 12)
The call is routed from phone to phone in a predetermined
sequence until the call is answered.
• Weighted Distribution among calls (page 13)
Sally gets 75% of calls, while John gets 25% of incoming calls.
Business Digital Voice – Setting up your Hunt Group
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Ring at the same time
Rings all of the users in the group at the same time. The first user to
pick up the ringing phone is connected.
1
Select “All at the same time”
2
3
Optional: You can forward the call to
another line or a cell phone if the call is
not answered in X number of rings.
To send to a voicemail box:
• Click Internal
• Select an internal number from the
dropdown
• Click “Send to voicemail”
In the event of a site power outage,
automatically forward calls to another
business line, cell phone, or business
location.
Click “Save”
4
Business Digital Voice – Setting up your Hunt Group
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Ring one at a time: Distribute calls
evenly
As a call is completed, the user moves to the bottom of the call
queue in a shuffling fashion. The next incoming call goes to the user
who has been idle the longest.
Select “One at a time”
1
2
3
4
Select “Distribute calls evenly among
phones” from the drop down
Select “Distribute calls evenly among
phones” from the drop down
Optional: You can forward the call to another line
or a cell phone if not answered in X number of
rings.
To send to a voicemail box:
• Click Internal
• Select an internal number from the dropdown
• Click “Send to voicemail”
5
In the event of a site power outage,
automatically forward calls to another
business line, cell phone, or business location.
Click “Save”
6
Business Digital Voice – Setting up your Hunt Group
10
Ring at one at a time: Circular
sequence
Sends calls in a predetermined order set on page 8. The call is sent
to the first available person on the list, beginning where the last call
left off.
Select “One at a time”
1
2
Select “Ring in a circular sequence”
Select how many rings the first device
should ring before the call moves to the
next number
Optional: You can forward the call to another line
or a cell phone if not answered in X number of
rings.
3
4
To send to a voicemail box:
• Click Internal
• Select an internal number from the dropdown
• Click “Send to voicemail”
5
In the event of a site power outage,
automatically forward calls to another
business line, cell phone, or business location.
Click “Save”
6
Business Digital Voice – Setting up your Hunt Group
11
Ring at one at a time: Ring in the
order of the selected number
Sends calls in a predetermined order set on page 8.
Select “One at a time”
1
2
Select “Ring in the order of the
Selected Number”
Select how many rings the first device
should ring before the call moves to the
next number
Optional: You can forward the call to another line
or a cell phone if not answered in X number of
rings.
3
4
To send to a voicemail box:
• Click Internal
• Select an internal number from the dropdown
• Click “Send to voicemail”
5
In the event of a site power outage,
automatically forward calls to another
business line, cell phone, or business location.
Click “Save”
6
Business Digital Voice – Setting up your Hunt Group
12
Ring at one at a time: Weighted
distribution
Enables calls to be distributed to agents according to a pre-defined
weighting. Each agent is assigned a weight corresponding to the
percentage of incoming calls they should receive.
Select “One at a time”
Select “Weighted Distribution of
2 calls among phones”
1
3
4
5
Select “Set Weighted Percentages”
Select how many rings the first device should
ring before the call moves to the next number
Optional: You can forward the call to another line
or a cell phone if not answered in X number of
rings.
To send to a voicemail box:
• Click Internal
• Select an internal number from the dropdown
• Click “Send to voicemail”
6
In the event of a site power outage,
automatically forward calls to another
business line, cell phone, or business location.
Click “Save”
7
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