ASSIGNMENT OUTLINE
Assignment title:
Group
PowerPoint
Administration
Presentation
for
Rooms
Division
Programme:
HAII
Course name:
Rooms Division Administration
Faculty responsible:
Nikoleta Hroncova
Hand in date:
Week 6
Weighting:
20%
Due Date:
Presentations – June 12th, 2015; PPT hand in date by email to
[email protected] by June 11th, 2015 (no later than
16:00PM)
Assignment Overview:
Develop a PowerPoint presentation in your respective group for the two case studies
given. The PowerPoint presentation will include the following:
Case study Montrose Hotel
1. Identify which departments must be involved in the actual problem resolution
2. Write an action plan describing what each department must do to resolve the
problem. Be sure to include employee training, updating departmental procedures,
and specific accountabilities for ensuring the work is done properly.
3. Since the front office computer system is not scheduled to be installed for some
time, what can hotel managers do now, with what they currently have to work with, to
resolve the guest comment card complaints?
Case study Magic Crest Hotel
1. What ideas would you suggest to facilitate a more effective processing of guest
and non-guest charge vouchers? How might the daily audit e aided by such
changes? Is the accumulated-postings routine for non-guest accounts an effective
plan?
2. What could be done to improve the hotel’s billing of non-guest accounts? What
could be done to improve collection of outstanding balances?
3. What are the advantages and disadvantages to having a high volume of non-guest
accounts? What about the cost of carrying and collecting outstanding balances? How
might the hotel’s cash flow be affected by such transactions?
Please do not forget to reference using APA referencing style!
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Overall aim:
The purpose of this project is to assess the research, knowledge and problem solving
skills of the students. At the same time, the presentation will assess the overall
presentation skills, creativity and teamwork.
Learning outcomes:
1. Explain the role of the manual billing, the administration cycle and complete a
Guest Ledger exercise.
2. Compare the advantages and disadvantages of mechanical and computerised
billing and complete exercises for these tasks including postings, cashiering and
guest departure.
Organization and Methodology:
Students will be divided into groups for the presentation.
The overall PowerPoint presentation skills of the group will be taken into account:
- Voice and grooming
- Introduction and conclusion
- Content
- Creativity
- Each student must present a segment of the project
- The PPT should not be longer than 10-15 minutes maximum with 5 minutes for
Q&A. You will be stopped precisely when 15 minutes is up.
- Peer review – you are requested to evaluate your team members’ participation and
team work including yourself.
Resources available:
Les Roches database:
http://library.mylesroches.com/
Password:
Lesroches2015 (capital L)
- Databases: Ebsco, ProQuest, Travel and Tourism, etc.
- Journals: Ehotelier, Spa Business, Leisure Management, etc.
Web/Library
Online Travel Magazines
Course hand-out
Assessment tasks and weighting:
Content and Preparation
Clear identification and understanding of the problem
Connection – Theory and Practice and References
Problem Resolution
Presentation Delivery and Creativity
Peer Evaluation
25%
10%
15%
20%
20%
10%
Detailed Description of Grading
1. Content and preparation (group presented detailed & relevant information, appeared
knowledgeable about the case study assigned and the topic discussed, offered strategies,
clear examples and details for dealing with the problems identified in the case study)
2. Identifies Issues/Problems (group demonstrates a clear and deep understanding of an
issue/problem in the case study, and provides insightful and thorough analysis of all the
problems/questions)
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3. Connections – Theory and Practice (group makes appropriate, and detailed connections
between the issue/problem and the theory, and accurately and precisely integrates
conceptual material from the text – referenced sources)
4. Solution (makes realistic, specific and insightful recommendations clearly supported by
the information presented, and presents well documented comments on solutions to all
problems/questions)
5. Delivery (clear and logical organization, effective introduction and conclusion, creativity,
transition between speakers, oral communication skills—eye contact)
Penalties
Late hand-in (PPT by email) within 24 hours of hand-in time: 20% deduction on final
grade.
Late hand-in (PPT by email) after 24 hours of hand-in time: zero mark
Common skills: assessed (bold) or developed (italics):
MANAGING AND DEVELOPING
SELF
1.Manages own role
and responsibilities
2. Manages own
time in achieving
objectives.
3.Undertakes
personal and career
development
WORKING WITH AND RELATING
TO OTHERS
6.Treats others’
values, beliefs and
opinions with respect
7.Relates to and
interacts objectively
with individuals and
groups
8.Works effectively
as a member of a
team
COMMUNICATING
9.Receives and
responds to a variety
of information
10.Presents
information in a
variety of visual
forms
11.Communicates in
writing
MANAGING TASKS AND SOLVING
PROBLEMS
13.Uses
information
sources
14. Deals with a
combination of
routine and nonroutine tasks
15.Identifies and
solves routine and
non-routine problems
BECOMING NUMERATE AND
USING TECHNOLOGY
16.Applies numerical
skills and techniques
17.Uses a range of
technological
equipment and
systems
4. Transfers skills
gained to new and
changing situations
and contexts.
5.Uses a range
of thought
processes
12.Participates in
oral and nonverbal
communication
Plagiarism:
Plagiarism is the act of presenting another’s ideas or words as one’s own. Cheating
includes, but is not limited to, the intentional falsification or fabrication of any
academic activity, unauthorized copying of another person’s work, or aiding and
abetting any such acts.
Particular care must be taken when presenting information that has been obtained
from an internet site. Should this information not be correctly referenced then you are
guilty of plagiarism and will be penalised accordingly.
Statement of authorship
Following the title page of your assignment there should be a page on which you sign
a statement that the work included in the assignment is your own work except where
appropriately referenced. The following statement should be used:
Statement of authorship
I certify that this assignment is my own work and contains no material which has been
submitted as part of an assignment in any institute, college or university. Moreover, to the
best of my knowledge and belief, it contains no material previously published or written by
another person, except where due reference is made in the text of the assignment.
Signed ....................................................
Student Name and Number ....................
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ASSESSMENT FEEDBACK FORM
Assignment Title:
Group PowerPoint Presentation for Rooms Division Administration
Programme:
HAII
Course Name:
Rooms Division Administration
Course Number:
RDM 2129
Faculty Responsible:
Ms. Nikoleta Hroncova
Hand-out Date:
Week 2 – May 15th, 2015
Hand-in Date:
Week 6 – June 12th, 2015 (Presentation)
Equivalent to ____20_____% of final grade
Mark
/100
Assessed Tasks (from Assignment Outline)
Weighting %
Content and Preparation
25
Clear identification and understanding of the problem
10
Connection – Theory and Practice and References
15
Problem Resolution
20
Presentation Delivery and Creativity
20
Peer Evaluation
10
100%
TOTAL
Over 91%
Written
work
Weighted
total
90% – 86% 85% – 81% 80% – 76% 75% – 71% 70% – 65% 64% - 60% 59% - 55%
Distinguish
ed,
extensive
Greater
reading
Exceptional
insight and
and
originality
authoritativ
e grasp of
concepts
Sound
understandi
ng of
concepts
with
analysis,
wide range
of sources,
structured
work
Greater
analysis
and insight
with range
of methods
Accurate
with some
analysis
65% Pass
at Post
Grad.
Basic Pass
at HAIII
Basic Pass
and degree HAI, HAII
level
General Comments / Details of Strength and Improvement Possibilities
Overall Grade:
All grades are conditional until ratified by the Awards Board.
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Peer Assessment
Teamwork is an essential skill when you are a student and as you develop your career in industry.
This Peer Evaluation form requires you to evaluate the performance of yourself and your peers
against Common Skills identified by Industry as key employee success skills
Peer evaluation allows team members to assess other members of the team as well as themselves,
against these Common Skills to provide an opportunity for improvement. You should always assess
your team members consistently, fairly and with integrity. You should be both willing and able to
provide team members with feedback to enable them to review their performance and improve for
the future.
Please rate each of the members in your group (including yourself) with regard of the contribution to
your group case study on a scale from 0 to 4 using the following criteria matrix.
Works
effectively as a
member of a
team
Identifies and
solves routine
and nonroutine
problems
Manages time in
achieving
objectives
Participantes in
oral & non-verbal
communication
Overall
Contribution to
Group work
4
Helps getting the
group moving
without
dominating it
Supports others
to find
appropriate
solutions
Can be counted to
finish tasks and
undertake additional
tasks
Always contributes
and is able to publicly
justify a course of
action
Would not be
possible without
her/him
3
Always
participates,
makes sure
everyone has a
chance to
participate.
Able to give
creative and
flexible
solutions which
are helpful
Always gets things
done on time
Provides thoughtful,
meaningful
suggestions
Above Average
contribution
2
Acceptable
participation
Some helpful
ideas for
solutions to
tasks
Usually gets things
done on time
Is helpful and makes
some suggestions
Acceptable
contribution
1
Participates, but
does not accept
the team
decisions
Provides limited
solutions to
tasks
Gets things done, but
usually late
Contributes from
time to time
Minimal
contribution
0
Never shows up
or is disruptive
of the team
process
Never identifies
problems or
provides
solutions
Never turns anything
in
Never says anything
None
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GROUP CASE STUDY PEER EVALUATION FORM
Course: __________________________________Case Study: _________________________
Name: ___________________________________ Student No : ______________________
Each Student’s
Name in the
group
Your
additional
Works
effectively as a
member of a
team
comments
will
Identifies
and solves
routine and nonroutine
problems
be
more
Manages
time in
achieving
objectives
than
appreciated.
Participantes
in oral &
non-verbal
communication
If
you
have
Overall
Contribution to
Group work
any,
please
Total
write
it
down
below:
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