Balanced Scorecard Templates
The Balanced Scorecard
• The Balanced Scorecard is a strategic planning and
management method used to:
• align business activities to a vision and strategy of an organisation
• improve internal and external communications
• monitor organisational performance against strategic goals.
• The design of Balanced Scorecard concerns itself with:
• the identification of a small number of financial and non-financial
measures referred to as Perspectives
• setting targets for the measures and then
• measuring them on a regular basis to determine success or failure.
Balanced Scorecard
• Indicator 1
• Indicator 2
• Indicator 3
• Indicator 1
• Indicator 2
• Indicator 3
Financial
Customer
Vision
Internal
Processes
• Indicator 1
• Indicator 2
• Indicator 3
Organisational
Capacity
• Indicator 1
• Indicator 2
• Indicator 3
Balanced Scorecard
Financial
Objectives
Measures
Initiatives
Customer
Internal Processes
Objectives
Objectives
Vision
Measures
Initiatives
Measures
Initiatives
Organisational Capacity
Objectives
Measures
Initiatives
Typical Excel Balanced Scorecard
Indicator
Target
Weight
Description
Value
Financial Perspective Description
KPI - 1
KPI - 2
KPI - 3
Financial Perspective
Total Performance in group
Customer Perspective Description
KPI - 1
KPI - 2
KPI - 3
Customer Perspective
Total Performance in group
Internal Processes Perspective Description
KPI - 1
KPI - 2
KPI - 3
Internal Processes Perspective
Total Performance in group
Learning & Growth Perspective Description
KPI - 1
KPI - 2
KPI - 3
Organisational Capacity Perspective
Total Performance in group
Financial Indicators
Finance
Objectives
Measures
Targets
Initiatives
Objective 1
Objective 2
Objective 3
Customer Indicators
Customer
Objectives
Measures
Targets
Initiatives
Objective 1
Objective 2
Objective 3
Internal Processes Indicators
Internal Processes
Objectives
Measures
Targets
Initiatives
Objective 1
Objective 2
Objective 3
Learning & Growth Indicators
Organisational Capacity
Objectives
Measures
Targets
Initiatives
Objective 1
Objective 2
Objective 3
Integrated with a Strategy Map
Vision
Mission
Strategic
Priorities
Priority 1
Priority 2
Priority 3
Strategic
Results
Measures
Business Objectives and Strategy Map
Targets
Initiatives
•
•↑
•↓
•
Customer
•
•↑
•
Internal
Processes
•
•
•
Organisational
Capacity
•
•
•
Financial
Increase
Revenue
Increase
Profitability
Professionalism
-
Reduce
Costs
Commitment
-
Initiative
-
Team Work
-
Winning Mentality
10
A Different Approach
Vision:
Mission:
Financial
Internal
Customer
Learning
The Quickscore Application
• Software is not required to implement a Balanced Scorecard, but
it does help. Furthermore a good software tool will allow user to:
• organise key metrics in a meaningful way
• display data and combinations of data
• provide management teams with a clear business overview
• allow users to input data easily and frequently
• Provide the means to ‘drill down’ to the underlying data should the
need arise to question a specific activity
• Intrafocus recommends the Spiderstrategies Quickscore
product to those companies that want to take a structured
approach to rolling out Balanced Scorecards