“Making Your Move”
A Deeper Understanding of
International Household Goods
“Making Your Move”
A Deeper Understanding of International
Household Goods
Panelists
Anne Stevens
Manager, Global Mobility,
North America
Mondelēz Global LLC
Jamison Roudabush
Dawn Hasil, GMS-T
General Manager
Crown World Mobility
Vice President Global Mobility
Hollander International
International Household Goods
Case Study
• US Employee to
Beijing, 24 month
assignment.
• Accompanied by
her husband and
four children –
ages 11, 9, 6 and 4.
Pre-Decision Evaluation
Preparing offer for employee
Obtaining necessary business approvals
Preview Trip/ Area Orientation?
Corporate HR performs needs analysis
with employee
• Policy/No Policy?
• Recommended Allowances
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Service Initiation
• John and Jane accept assignment to
Beijing
• Services are initiated with provider
• Provider performs initiation call and needs
analysis with employee
• Provider shared additional needs analysis
with Corporate HR
Household Goods Relocation
• Pre-Move Survey
• Report consultation results to Corporate
HR for approval
• Exceptions requests
• Methods of Transportation & Container
Sizes
• Pack and Load
• Escalations
Delivery & Post Move
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•
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Delivery Arrangement and Follow up
Claim Evaluation
Post Move evaluation from provider
ROI evaluation by business
Best Practices & Tips
• Anticipate Exceptions
• Consider Shipment Sizes and Limitations
Based on Destination
• Allow necessary timing
• Corporate HR needs to be engaged with
employees upfront
• Conduct Regular Policy Reviews
– If establishing your policy for the first time, be
sure to work with a reputable company.
– Do not use your Domestic Policy for an
International Relocation
Questions and Thank You!