You Decide. Your Help
An Introduction to Self-Directed Services
LEARNING MODULE
Part 1: Understanding Self-Directed Services
Part 2: Putting Self-Directed Services into Action
*Part 3: Talking about Self-Directed Services
An Introduction to Self-Directed Services
LEARNING OBJECTIVES
1. Understand the basics
about self-directed
services
2. Answer basic questions
3. Identify situations when
this option could be
used
4. Initiate steps to start
services
5. Inform others about selfdirected services
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An Introduction to Self-Directed Services
Self-directed services make it possible and
easier for people to get the right kind of help to
live at home. Above all, they provide a way for
individuals and their family caregivers to
continue doing the things that matter most.
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Part 3: Talking about Self-Directed Services
TOPICS DISCUSSED
1. Review Self-Directed
Services
2. Speaking with
confidence about Selfdirected Services and
fiscal support entities
3. Answering basic
questions about Selfdirected Services
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Review –
What are Self-Directed Services?
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What are the Barriers?
1. Not heard of options
2. Fearful of trying
something new
3. Not connected with
assistance to use
option
4. Not sure how to find
and employ workers
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Principles that Guide Talking About
Self-Directed Services
1. Recognize that
everyone has
preferences
2. Assume individual has
the capacity to make
choices and decisions
3. Recognize an
individual can start
with low cost services
& supports
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Tips for Talking about Self-Directed
Services
• Use open-ended
questions and avoid
jargon
• Be accurate – but
avoid difficult words
• Use simple stories and
help them visualize
• Anticipate the tough
questions and practice
the answers
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Tools You Can Use
1. You Decide. Your
Help. Kiosk Card
2. Videos on Live Well
At Home website
3. Self-Directed
Services Process
diagram
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Self-Directed Services Process
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Speaking Points
You decide. Your help.
Choice
• Who provides the help
• What help is needed
Budget Control within the budget
Flexibility
• When the help will be
provided
• How much of the process
Responsibility to take on
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Memorize, Personalize, and Practice
the Script
“This service allows you to employ familiar , trusted
workers. They complete paperwork just like when
getting a job elsewhere. You sign their timesheets.
There are providers who can help you employ
workers, and buy other support you need.”
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Tell a Story: Use the Nelson & Brunz Family Experience
• Fewer illnesses and less
hospitalizations
• Control of spending
budget
• More time with family
• Less stress for caregiver
• Greater family
participation
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Talking About FSE Services
• Act like a bookkeeper
• Make it easy to
correctly employ
workers
• Maintain employment
and financial account
records
• Charge a small fee, but
offer needed service
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If you hear…
Triggers for Self-Directed Services Conversation
• “I would like to take
Mom out of the
nursing home…”
• “We need to find
helpers who speak
Spanish…”
• “I feel bad my
daughter has to help
me…”
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Check Your Knowledge
When telling someone about self-directed services,
it’s important to (select the correct answers):
1. Tell a success story
2. Tell them they do not have to figure it out alone
3. Tell all the details at once
4. Talk about their community living goal
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Equipping You for Success
1. Personalize your
“elevator speech”
2. Connect with other
professionals
3. Connect with
individuals using SDS
and FSE services
4. Listen for “if you
hear” statements
5. Watch the videos
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You have completed
the 3-part series of the e-learning module,
“An Introduction to Self-Directed Services.”
An evaluation and certificate will be emailed to you
so you can receive credit for your learning.
Thank you for participating.
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