Position Description
Position Title:
Reports to:
Placement Support Consultant
PDM – Technical Claims/PPS
Reporting to
this role:
Remuneration
Range:
$49,515 to $60,518
(including superannuation)
+ opportunity to earn $8,400
performance based bonuses
Employment
Status:
Full time, Part Time or
Casual
Organisational
Level:
Level 4
Employment
Classification:
Employment Consultant
Nil
SUREWAY’S MISSION
To actively support our Job Seekers to participate in the community by addressing social
barriers, developing workplace skills and assisting them to secure and maintain sustainable
employment.
PRIMARY PURPOSE OF POSITION
Complete and coordinate support activities between Job Seekers, Employers and Sureway
personnel to ensure that employment and education placements achieve appropriate outcomes.
SELECTION CRITERIA
Essential
 Strong communication and interpersonal skills, particularly verbal communication.
 Strong interpersonal skills to establish a rapport and communicate effectively with both
employers and jobseekers.
 Understanding of and/or experience in, case management.
 Demonstrated administration skills including the ability to maintain electronic and
hardcopy records.
 Effective time management and organisational skills along with demonstrated capacity to
meet key performance indicators.
 Strong computer skills with the ability to use a number of different programs and
software.
 Ability to succeed in a target driven environment.
 An innovative approach to problem solving.
 High level of accuracy and attention to detail.
Desirable
 Knowledge of or experience in Job Services Australia or Disability Employment Services
contract delivery environment.
 Previous inbound or outbound call centre experience.
 Flexible with available hours of work.
Date Effective: 12th October 2012
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Owner: HR
PD #8
PERSONAL QUALITIES
Essential
 Excellent verbal communication skills.
 Motivated and committed to achieving the aims and objectives of Sureway.
 Flexible and willing to adapt to a changing work environment.
 Confidentiality, tact and discretion.
 Positive attitude.
QUALIFICATIONS
Desirable-Nil
SPECIAL CONDITIONS/REQUIREMENTS
Essential-Nil
Key Result
Areas
Provide Direct
Support
Administration
Claims
Management
Key Duties

Contact jobseekers or employers by phone to
confirm work attendance.

Identify issues which may require further support.
Key
Performance
Indicators
 Monthly
Futures Drop
off rate on the
KPI Dashboard

Advise appropriate party of the required support.


Provide a range of support strategies to employers
and jobseekers to prevent loss of employment.
Overdue Post
Placement
Support on the
KPI dashboard

Keep accurate records in Employment Service
System.


Use a post placement support data base to track
outcomes.
Overdue Post
Placement
Support on the
KPI Dashboard

Keep accurate and current comments on jobseeker
records.

Assist Management in the preparation of reports as
requested. Provide weekly progress updates as
requested.

Obtain and record appropriate evidence from
worker and/or employer to support employment
outcomes claims (ie. 13, 26 weeks).

Overdue
claims on the
KPI Dashboard

Gain evidence for claims from employers or
jobseekers including pay details.

Claims at Risk
on the KPI
Date Effective: 12th October 2012
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PD #8
Dashboard
Caseload
Management

Check rate reduction results in Employment
Services System.

Assist with processing claims as required.

Prioritise levels of assistance or interventions
required.

Consult with team leaders and other staff members
regarding jobseekers and required actions or
interventions.

Provide information to team leaders to address
issues which may effect an outcome or require a
decision on a participation report.

Provide support for non-vocational barriers to
prevent these from jeopardising the client’s
employment.

Attend regular staff meetings, as determined by
Sureway Management.

Take all measures necessary to ensure your safety
in carrying out your duties.

Work within a team environment.

Operate within Sureway’s values and adhere to
Sureway policies and procedures.

Other reasonable duties as requested by
management from time to time.

Claims targets
achieved on
the scorecard

Claims at risk
on the
dashboard

Claims
achieved to
meet monthly
targets on the
Scorecard

Potential
claims
actioned on
the KPI
Dashboard
General
This Position Description details the Key Result Areas and Key Duties for a Placement Support
Consultant. Other duties may be assigned and will reflect the skill and experience level of the
individual.
Authorised by:
Date Effective: 12th October 2012
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Date:
Version: 1.0
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Position & Signature:
Owner: HR
PD #8
Accepted by:
Date:
Signature:
Please note:
-
Sureway employees will be required to attend induction at our Head Office in Wagga
Wagga.
-
Upon commencement of employment, Sureway employees are required to provide
consent to a police check. Should this Police check be found to be unsatisfactory it may
jeopardise ongoing employment with Sureway Employment and Training.
Date Effective: 12th October 2012
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Version: 1.0
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Owner: HR
PD #8