Queen Camel Medical Centre
Survey 2013
Question 1
•
•
•
In Person
Phone
On line
Which method do you prefer to book appointments?
23%
97%
30%
Question 2
How easy is it to get through?
On the phone
To Doctor
Haven’t Tried
7%
52%
Question 3
In the last 6 months have easy have you found the following?
•
•
•
•
•
Haven’t Tried
See a doctor urgently
43%
Book appointment ahead
7%
Choice of Doctor
20%
Seeing a Nurse
57%
Very Easy
87%
30%
Very Easy
37%
73%
40%
37%
Fairly Easy
6%
16%
Fairly Easy
20%
20%
30%
6%
Not Very Easy
0%
2%
Not Very Easy
0%
0%
10%
0%
Not at all Easy
0%
0%
Not at all Easy
0%
0%
0%
0%
Question 4 How clean is the surgery?
•
Very clean
93%
•
Fairly Clean
7%
•
Not very clean
0%
•
Not at all clean
0%
Question 5 How helpful do you find the receptionists?
•
Very
83%
•
Fairly
13%
•
Not very
4%
•
Not at all
0%
Page 1 of 5
Question 6
•
On time
•
Under 5 mins
•
5 to 15 mins
•
15 to 30 mins
•
Over 30 mins
How long did you wait after you appointment?
10%
17%
57%
16%
0
Question 7 How satisfied are you with the opening hours at your surgery?
•
Very
80%
•
Fairly
17%
•
Neither sat/dissat
3%
Question 8
•
•
•
•
•
OOH preference
Every Saturday am
Late Evening only
Early mornings only
Mixture
No preference
57%
0%
0%
30%
13%
Question 9
Have you always been a patient in Queen Camel?
•
Yes
•
No
Question 10
40%
60%
If you have experience of other surgeries is Queen Camel:
•
•
•
•
•
Significantly better
Slightly better
No different
Slightly worse
No experience of other
53%
3%
3%
0%
40%
Page 2 of 5
Question 11
Yes Definitely
Yes to some extent.
No not at all
Question 12
Do you have confidence in the doctor you see?
94%
6%
0%
In general, how satisfied are you in the care you get at Queen Camel?
Very Satisfied
Fairly Satisfied
Neither satisfied nor dissatisfied
92%
8%
0%
Question 13
Would you recommend the surgery to a family member who moved to the area?
Yes
Might
Probably not
Definitely not
100%
0%
0%
0%
Four questions about attitudes to services rather than making actual choices. Patients asked to mark a line from 0 to 10.
Question 14
Is it more important to be seen on time or be given more time when you need it?
Seen on time.................................................................................................7.8...............................Longer time in appt
Question 15
Do you prefer a surgery which is ultra efficient and clinical or relaxed and friendly
Efficient ………………………………………………………………6.5………………………………….Relaxed
Page 3 of 5
Question 16
Would you prefer all consultations to be by phone and for the doctor to decide if you need an appointment or would
you prefer to have a choice?
All Phone.………………………………………………………………………………………………..9.3…..Choice
Question 17
Is it more important o see any doctor but be open all hours or have restricted hours as now and more continuity with
a doctor?
Open all hours …………………………………………………………………………..……8.5……………Continuity
Demographics
•
•
Female
Male
67%
33%
•
•
•
•
•
•
•
•
•
Under 18
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 to 84
85+
3%
3%
0%
3%
22%
20%
22%
20%
7%
•
Recipients chosen by using their practice numbers. The choice was made using a random number generator. Where the number chosen
no longer existed a further number was chosen.
100 Questionnaires sent out
by post with SAE for reply.
64 replies = 64% response
•
•
Page 4 of 5
Comments
•
Comments
•
56 % respondents added comments
•
40% were of a general complimentary or positive nature
•
Such as “I have worked in most of the surgeries in the area and Queen Camel stands out due to its community approach”.
•
4 negative or suggestions
•
Dispensary Opening hours are difficult if you work 9 to 5
•
When one of the doctors retires could we have a full time female partner?
•
One comment about the wide variance in performance of the doctors with only Dr Taylor providing an excellent service
•
“One doctor dismisses my long term worries, otherwise I am very happy”
•
Note on the unclean surgery comment
•
The people who found the surgery only fairly clean may have followed in someone in weliingtons. (we do have problems with some
people and wellington boots in bad weather)
Page 5 of 5