JOB DESCRIPTION
Team Manager – Community Services
Location: Assigned Community Services Sites
Employee Type: Fulltime
Reports to: Network Director
Supervises: Direct Support Professionals
FLSA Status: Non-exempt
Pay Grade:
Prepared by: J. Gerber
Approved by:
Date approved:
Position overview: The Team Manager for Community Services is responsible for the day-to-day
operation of services to customers and serves as supervisor for Direct Support Professionals. Although
actual requirements may vary depending on individuals served, Team Managers may be responsible for
completing a variety of personal assistance tasks (bathing, toileting, administering medications), for
lifting and moving people and heavy objects, and for managing physical aggression and other
challenging behaviors. Through a team rotation, the position is responsible for emergency on-call
support for customers and staff. The Team Manager develops staff and implements and supervises
customer supports. This position is essential in assisting LifeDesigns achieve its mission: Partnering with
people with disabilities and our community to bring about self-directed and fulfilled lives.
Qualifications: High School Diploma or equivalent required. College credits or degree preferred.
Related experience and/or supervisory experience in the field preferred. A valid driver’s license, proof
of automobile insurance and acceptable motor vehicle report is required. In this position, reliable
transportation is also required. Each employee must attend and participate in staff meetings and
training sessions regularly and maintain all required internal and external requirements and
certifications.
Essential functions and responsibilities:
1) Train and supervise direct support professionals.
2) With Coordinator, ensure direct service staff meet all agency requirements.
3) Oversee employee development plans for assigned direct service staff.
4) Provide information regarding staffing needs to Coordinator.
5) Implement individual service plans as written; ensure communication to, and appropriate
implementation by all staff.
6) Monitor and direct progress on goals and provide monthly summaries to Network Coordinators.
7) Lead and participate in Staff Meetings, as required.
8) Participate in Conferences and Interdisciplinary Team Meetings, as required.
9) Ensure all requirements for certification and funding as appropriate are met: Medicaid, Social
Security, and the Housing Authority, et cetera.
10) Oversee medical issues for all customers, including medical appointments, pill counts,
medication administration, ordering medications, pharmacy reviews, and all related
documentation.
11) Conduct and document required house drills (e.g. fire, tornado) and Health & Safety checklists.
12) With Coordinator, ensure adequate staffing and staff training.
13) Schedule shifts maintaining service hours within planned limits.
14) Ensure that home environment is healthy, safe, comfortable, and well maintained for customers
and staff (e.g. contact landlord for repair issues, furnace filters, et cetera).
15) Gain and maintain knowledge of health and medical issues for individual(s) being supported and
ensure that medical needs are being met.
16) Ensure medications are administered in accordance with physician directions and LifeDesigns’
policies.
17) Provide formal evaluations to direct service staff.
18) Provide timely and accurate documentation, reports and ensure staff provide timely
documentation and reports.
19) Provide regular reports to Coordinator, including information on overall home management,
unusual incidents, injury to staff or customer(s).
20) Attend all scheduled shifts and arrive on time; Locate substitutes as necessary.
21) Provide emergency coverage as needed, including emergency available.
22) Provide Pager coverage in rotation.
23) Facilitate customer to have community involvement through regular exploration and
participation.
24) Maintain regular direct service time requirements determined annually.
25) Assist individual(s) with budgeting, financial planning, and bank statements, as necessary.
26) Review finances and budget monthly with coordinator.
Other duties: The Team Manager is expected to know and follow LifeDesigns Goals and Objectives
and our core values listed below.
Customer Focus – Everything we do considers the best interests of our customers. Each employee is to
provide services and support to our customers in a manner that always puts the customer’s needs and
interests first.
Professional Conduct – We strive to look and behave professionally in everything we do.- Each
employee is expected to present him or herself professionally and appropriately at all times and are held
accountable to ourselves and those we serve.
Community Orientation – We involve ourselves in the community to give back and learn how to
support our customers better.- Employees are encouraged to be involved in the community and support
events that assist not only our customers and employees, but the community as well.
Consideration – We treat each other, our customers, their families, and the community with respect.Each employee of LifeDesigns will conduct their job duties in a manner that will provide services that
enhance individuals’ personal dignity, promote development of their capabilities, and enable individuals
with disabilities to participate fully in their community.
All employees are expected to conduct themselves in all they do with these values in mind.
Financial Management: When handling any financial transactions for agency the Team Manager is
responsible for following all related policies and procedures related to the transactions. All necessary
paperwork, receipts and records must be maintained and documented.
Accountability: The Team Manager is to be held accountable to follow all duties and responsibilities of
the position and to perform the job in a way that increases customer satisfaction and provides the
customer with services that will bring about self-directed and fulfilled lives. Each employee of
LifeDesigns is responsible for contributing to the cultural inclusion for both our customers and our
employees, treating everyone with dignity and respect at all levels. Each employee of LifeDesigns will
participate in developing strong teams and a supportive work environment.
Physical Demands: Sitting and/or standing for long periods of time; moderate amount of time spent on
computer use. For direct service -When working with any individual with developmental disabilities,
there is always the possibility of aggressive acts. Aggressive acts could consist of pulling, pushing,
pinching, biting, hair pulling, kicking, slapping, punching, scratching, head butting, and throwing objects.
Team Managers may also come in contact with bodily fluids such as urine, feces, saliva, mucus, blood
and vomitus. Team Managers must use appropriate personal protective equipment and Universal
precautions must be used as required. Direct support activities require the employee to stand, sit,
squat, bend at the waist and knees, use body to deflect or restrain customers, and potentially chase or
contain a customer for safety reasons. Lifting and/or ambulatory assistance may be required to
participate in active treatment and programming activities. Standing may be required for a large portion
of scheduled shifts and for long periods of time. The Team manager must be able detect, observe,
monitor, assess, and communicate all aspects of managing a site, from cleanliness to staff activities,
meal preparation to active treatment. This list is not meant to be all inclusive.
Training: The Team Managers must remain current on training associated with the position. The Team
Manager is responsible for attending and completing mandatory training requirements, within the
specified time frame.
Decision Making: The Team Manager should base any decision related to the position on training,
compliance, safety, and the policies and procedures of LifeDesigns, Inc. Supervisory and management
staff should be consulted to assist when appropriate and necessary.
Communication: The Team Manager must be able to effectively communicate, in writing and spoken
word, across all media, to all members of the organization, with or without reasonable accommodation;
must respectfully communicate to all staff and customers as required and follow chain of command
when applicable. The Team Manager must communicate, on a daily basis, with co-workers and with
management as necessary.
Work Environment: All Team Managers are responsible for keeping the work environment neat, clean,
and safe for the customers and staff. Employees are responsible for adhering to the policies and
procedures and to the care plans regardless of the work setting. It is an expectation that a Team
Manager work at any site as needed upon completion of appropriate training.
Results of Actions: Appropriate conduct in the Team Manager position could lead to increased positive
outcomes for the customers we serve, compliance to regulations, and a positive work environment.
Failure to appropriately conduct the duties of the position could lead to poor reputation for the agency,
negative outcomes for the individuals, staff being misinformed, and the customers we serve being
placed in jeopardy.
I have read this job description and agree to perform the duties as assigned:
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Employee Signature
Date
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Employee Printed Name
Management Witness: I have covered this job description with the above employee.
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Management Signature
Date