Service Training
Chillin’ in Margaritaville
September 14, 2014
The Vision
• We want to create a laidback feel of chillin’ in
Margaritaville on vacation for our guests
• From reception  The final course the guests should
feel as if they had a relaxing time in a Caribbean
country with the host
• Make every moment memorable!!
st
1
Course
• Gulf Coast Coconut
Shrimp w/ Cocktail
Sauce
• Allergies to be aware of:
• Seafood
 Avocado & Tomato
Simple Salad
 Allergies to be aware of:
 None
nd
2
Course
• Chilled Cucumber Melon Soup
• Allergies to be aware of:
• Dairy
rd
3
Course
• Caribbean Jerk Chicken w/
 Caribbean Jerk Tofu w/ Pinto
Pinto Beans and Corn on
Beans and Corn on the Cob
the Cob
• Allergies to be aware of:
Dairy (cheese)
 Allergies to be aware of: Dairy
(cheese)
th
4
Course
• Wind Chime Churros
 Parrotfish Kabobs
 Allergies to be aware of:
Dairy
Coffee Service
• Coffee will be served before and after dessert
• Head Server
• Server Regular Coffee to the first table in their section
and then go to the second table
• Server 2
• Server Decaf Coffee to the first table in their section and
then go to the second table
• Server 3 is to take trays of creamer to each table in
their section
Serving Style: Gold
Plate Service
• All guests at the table are served together (each server
holds two plates)
• 4 servers per table
• 1st Head Server – leader of the serving team
• “Guest’s Key Contact”
• 2nd Server
• 3rd Server
• 4th Server
STAGE
Server #1 – Head Server
Server #2
Server #4
Server #3
Getting to the Table
Server Table
Positions
Server #1 - Head Server
Server #2
Server #4
Server #3
How to Serve
• Each hand should carry one plate
• Walk to 1st position at table
• Look for Head Server’s nod and place first plate
down with your left hand  go to 2nd position at
table by taking one step to the left  move plate from
right hand to your left hand  wait and look for
Head Server’s nod and then place second plate down
Server #1 - Head Server
Server #2
Server #4
Server #3
Leaving the Table
Always:
• LOWER LEFT
• Lower the plates to the left of the guest when serving
them
• RAISE RIGHT
• Raise the plates to the right of the guest when clearing
them
Things to Remember:
• Always have your team in the proper order
• Never leave the satellite kitchen without your entire
team ready to serve
• Always have one plate in each hand
• Place the left plate first, and then move plate in right
hand to your left hand and place plate second
• When exiting the dining room go through the service
doors to the HM closet area, NOT WHERE YOU
FIRST ENTERED THE DINING ROOM
Things to remember:
• ALWAYS SMILE 
Clearing Plates
• All plates cleared from a table at the one time
• Follow head server to table
• Wait for Head Server’s nod to pull first plate with your
right hand
• Go to 2nd position at table by taking one step to the left
• Move first plate from right hand to your left hand
• Wait for Head Server’s nod to pull second plate with your
right hand
• Exit the dining room by following Head Server around the
table in order and out the door
Training video
• https://www.youtube.com/watch?v=K6Zv4k1i75s
THANK YOU!!
• Head Servers to the front for a second! 