We Give Where We Live TELUS Community Investment Jill Schnarr Member of the TELUS team June 6, 2013 “We believe in our hearts and minds that in order to do well in business, we must do good in the communi7es where we live, work and serve. We are passionately commiEed to our community giving philosophy.” – Darren Entwistle, CEO, TELUS Our Team TELUS Cares Strategy Foster a corporate culture of giving by engaging team members and re6rees with structured volunteer and dona6on opportuni6es to help make a posi6ve difference in the communi6es where we live, work and serve. The Team TELUS Cares strategy is facilitated through five programs: n  TELUS Day of Giving n  Dollars for Doers n  Team TELUS Charitable Giving n  TELUS Community Ambassadors n  TELUS Walk to Cure Diabetes We give where we live Team TELUS Cares Programs Team TELUS Charitable Giving Dollars for Doers Match dona7ons thru employee/re7ree payroll deduc7ons Recogni7on of volunteer hours $200 grant for 50 hrs. $400 grant for 200 hrs. $6.4 million donated to chariRes in 2013 570K hours volunteered in 2012 TELUS Day of Giving May 25, 2013 One special day each year, 300+ volunteer ac7vi7es
12.5K+ TELUS volunteers on May 26, 2012 TELUS Walk to Cure Diabetes Title sponsor of the JDRF Walk to Cure Diabetes 4,200+ parRcipated in the walk in 2012 TELUS Community Ambassadors n 
The TELUS Community Ambassadors program provides opportuni7es for volunteering and networking, building stronger communi7es, helping drive team member and re7ree engagement, and suppor7ng brand enhancement for TELUS. Local Care Items
66,935 care items: kits for kids, care bears, comfort kits, heart pillows Local Fundraising
$30k in 2012 + payday lo\ery management of $300k Volunteer Clubs
23 clubs, 3,000+ members & 1,000+ ac7ve re7rees Volunteer RecogniRon
Annual Volunteer Awards Gala Na7onal Volunteer Week Re7ree Christmas Par7es TELUS Community Ambassador Clubs n 
23 clubs across Bri7sh Columbia, Alberta, Ontario, Quebec and Atlan7c Canada n 
Over 3,000 members n 
Over 1,000 re7rees Benefits of being a TELUS Community Ambassador ObjecRve §  To reward and recognise TELUS re7rees for their years of service to TELUS, and for volunteering in our communi7es Benefits § 
Structured volunteer and dona7on opportuni7es § 
Par7cipa7on in Team TELUS Cares programs § 
Pay Day Lo\ery in Bri7sh Columbia and Alberta § 
Wireless Ambassador Program § 
Special TELUS offers and discounts § 
TELUS concession program for TELUS pensioners § 
Sales incen7ves and customer referrals program § 
Comprehensive TELUS benefit plan § 
Special membership at TELUS fitness centres § 
Special offers and discounts at TELUS preferred suppliers & retailers History n 
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TELUS Community Ambassadors have posi7vely influenced the quality of life in the communi7es where we live, work and serve for more than 100 years. Originally started as the Telephone Pioneers of America founded in 1911, comprised of a network of current and re7red employees from the telecommunica7ons industry across the US and Canada. In 2006, TELUS team members and re7rees formed their own volunteer network called the TELUS Community Ambassadors. Today, the TELUS Community Ambassadors have over 3,000 ac7ve members across Canada. Meet Pearl Koochin
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Meet Pearl Koochin, 65 years old, TELUS re7ree “The day aeer I re7red I walked into the TELUS Community Ambassador office in Burnaby and got right to work. I’ve been coming every week since.” Pearl works in the volunteer office 3 days per week on projects such as: n 
Comfort Bears n 
BC Pay Day Lo\ery n 
Books for Schools program (filling school libraries) n 
Adopt a School program n 
Serving lunches at the Salva7on Army and UGM Benefits of older adult volunteers § 
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Benefits for TELUS TELUS re7rees feel engaged, connected, valued and rewarded Loyalty to TELUS Goodwill ambassadors Idea generators Make a posi7ve difference in our local communi7es Social change by demonstra7ng that we care – We Give Where We Live Benefits for our Community §  Re7rees are experienced and professional volunteers §  Have more flexible schedules §  Reliable and require li\le direc7on §  Mentorship opportuni7es §  Re7rees have large networks §  Poten7al to gain monetary dona7ons and/or regular donors Benefits for Adult Volunteers §  Stay connected with colleagues and friends §  Make a posi7ve difference in our local communi7es §  Structured volunteer and dona7on opportuni7es §  Have fun! §  TELUS re7rees feel engaged, connected, valued and rewarded §  Offers physical, emo7onal and cogni7ve health benefits QuesRons?