ICT WEBSITE
STUDENT SUPPORT
STUDENT COMPUTER
HELP DESK
LAB INFO
RULES
FAQ’s
HOW DO I GET A
LOGIN
ABOUT US
CATALOGUE OF
SERVICES
SELF HELP LINKS
HOW DO I LOGIN
PC LAB OVERVIEW
STUDENT LAB
RULES
STUDENT LINKS
OFF-CAMPUS
ACCESS
ACCESS TO
COMPUTER LABS
SPAM REPORTING
LOCATION OF ICT
COMMON LABS
Wi-Fi
CONFIGURATION
EMAIL SETTINGS
STUDENT COMPUTER HELP DESK
The Student Computer Help Desk has been set up to help students with general queries regarding the labs,
login problems, expired passwords, authorization into the labs, general printing queries and a host of other
problems relevant to the student labs on all campuses. Each student help desk is equipped to assist students
from any of the five campuses.
HOW DO I GET A LOGIN?
Swipe your card at the turnstile to enter the student computer lab.
Next, swipe your card on the computer that has a card reader attached to it - labelled “AutoReg”.
Your Login name and Password will appear. Read the screen carefully & make a note of the information.
You will have to wait a while before you are able to use the computer facilities.
For further queries please contact a consultant in the lab or Helpdesk personnel for assistance.
HOW DO I LOGIN?
Switch the computer on (if it isn’t ON already).
Microsoft Windows XP will start loading...
The Novell login screen will then appear.
Step 1: Click in the Username box…… type the following
Student number E.g.: 987654321
Step 2: Click in Password box…..
Enter the default password, Date of Birth, in the following format (DDMMYYYY) then click OK.
A message stating the number of grace logins available will appear which will prompt you to change the
default password.
Changing of passwords are mandatory and failure to do so will result in your LAN account being locked.
Your new password must be 8 or more characters and must contain letters and numbers.
The new password will be valid for a period of 90 days.
You will now be logged into Microsoft Windows XP.
To logout simply click on Start and select Logoff/Shutdown or press Ctrl-Alt-Del keys and choose Logout.
Note: You must Logout in order to use your login again, successfully.
Off Campus Access:
Type in the following website in the address bar of your browser (Internet Explorer): ezproxy.ukzn.ac.za
(Login with your LAN Username & Password)
Please contact your nearest Student Computer Helpdesk if you encounter any problems.
The Help Desk contact number can be found on the home page of the ICT Website.
SPAM REPORTING
The amount of spam (unsolicited e-mail) may be increasing to your mailbox. The reason for this is both the
techniques have changed as well as the amount of spam that gets sent, has quadrupled. You can help by
reporting spam to the following addresses only:
It is important when reporting spam to forward it as an attachment* and not as part of your message, as the
headers are needed. You do not wish to be seen as the spam sender.
Please report specific spam to:
JUNK MAIL:
Hotmail: [email protected]
MSN: [email protected]
Gmail [email protected]
Yahoo!: Report Yahoo mail spam (use their site to report)
Yahoo! Stores: [email protected]
Yahoo! Stores advertised in spam: Yahoo! Store Help (use their site to report)
Yahoo! Hosted Domains: [email protected]
Image Shack: Report Image Shack spam (use their site to report)
FOR SCAMS RELATED TO MONEY Bank Fraud, Nigerian scams, Lotto scams, SARS etc:
SAPS: [email protected] or [email protected]
Any spam not fitting the above can be sent to [email protected]
Thank you, happy safe e-mailing!
* To forward an e-mail as an attachment:
1.
2.
3.
4.
Click Actions > Forward as Attachment.
Add the names of the users to whom you want to forward the item.
(Optional) Type a message.
Click Send on the toolbar.
LAPTOP WIRELESS CONFIGURATION
LAN Configuration
In order to use the University’s wireless hotspots you will need a laptop that supports Wi-Fi connectivity and a valid
UKZN Network ID.
This guide will help you configure your laptop so that you can connect to the University’s wireless network. Should you
encounter any difficulties, an ICT consultant will be happy to check the functionality of the Wireless Network; however,
we do not offer support of your wireless device.
Important: We strongly recommend that antivirus software is installed on your Laptop as the University of KwaZuluNatal will not accept any responsibility for the loss or damage of data as a result of using this service. The University’s
preferred Anti-Virus is Eset NOD 32.
CONFIGURATION STEPS TO FOLLOW:
1) Please ensure that your Wi-Fi device or service is switched ON.
2) Click on Start, Control Panel and double click on Internet options
3) Click on the General tab and under Home page type in the following address: http://www.ukzn.ac.za
4) Click on the Connections tab and under Local Area Network (LAN) Settings, click on LAN Settings
5) Under Automatic configuration, Untick Automatically detect settings and tick Use automatic configuration
script. Next to address, type in the following path: http://autoconfig.ukzn.ac.za/config.pac
6) Under Proxy server, tick Use a proxy server for your LAN. Once this is done, type in the following path:
http://bcproxy.ukzn.ac.za/. Then tick Bypass proxy server for local addresses. Then Click OK.
7) Your notebook should now be able to connect to internet
8) Should you experience difficulties connecting to the network, click Start, Control Panel and double click
Network Connections
9) Right click the Local Area Connection icon and choose Repair
10) If you are unable to connect after Windows has finished repairing your network, Right click on the Local
Area Connection icon again and choose Properties.
11) Under General, scroll down and click on Internet Protocol [TCP/IP]
12) While Internet Protocol [TCP/IP] is selected, click on Properties
13) Under General, select Obtain IP address automatically as well as Obtain DNS server address automatically,
click OK
14) Click on Start, Control Panel and double click on Network Connections
15) Right click on the Wireless icon and choose to View Available Wireless Networks
16) If you are still unable to view wireless networks, click on Change Advanced Settings
17) Under Wireless Networks, click Add
18) Under Association and next to Network name (SSID), type UKZNDATA and Click OK.
19) Click Advanced
20) Tick automatically connect to non-preferred Networks, click Close, click OK
21) If you are still unable to connect, right click on the Wireless Connection Icon and choose Repair.
LAB INFO
ABOUT US
The Information & Communication Technology (ICT) Division is represented on all five campuses of the
University of KwaZulu-Natal (UKZN), namely, Howard College, Medical School, Edgewood, Pietermaritzburg
and Westville. There are forty common student computer LABs that are maintained by the Division across all
five campuses and it is also responsible for most of the student related computing activities at the University.
We are a service orientated division that strives to provide an excellent set of standardized core services as
well as being able to provide for individual consulting where the need is different from the norm. The division
is responsible for many ICT related activities at the University. Centralized services provided include
authentication services, networking infrastructure, GroupWise email, Internet, Student LABs, Student LAB
Help Desk facilities, Konica Minolta printing kiosks, consulting services, document scanning, laser printing,
colour printing and many more services. All LABs have access control and most of them are open 24 hours a
day, 7 days a week. ICT provides full support to all ICT controlled LABs and limited support to a few
departmental LABs. The division also provides computer LAB facilities for students with disabilities across all
five campuses of UKZN.
PC LAB OVERVIEW
The Division of Information & Communication Technology (ICT) is represented on all five campuses of the
University of KwaZulu-Natal. The division is responsible for many ICT related activities at the University.
Centralized services provided include, authentication services, email, internet, student labs, Konica Minolta
printing kiosks, networking infrastructure, software, hardware, helpdesk, consulting services and many more
services too numerous to mention.
We are a service orientated division that strives to provide an excellent set of standardized core services as
well as being able to provide for individual consulting where the need is different from the norm. The facilities
in the labs are connected to the Local Area Networks (LANs) running under Novell. On all campuses, a fibre
optic backbone network runs across campus and connects all the LANs maintained by ICT to one another and,
ultimately, to the world- wide network of computers referred to as the Internet.
Each computer lab offers Pentium powered PCs and laser printing facilities. There is a per page fee for laser
printing. All computers have Microsoft Windows XP operating system installed. The storage media for each
computer is a USB memory stick. PS: All new computers purchased do not have stiffy drives. Disk space
(150MB) will be allocated to each student on the LAN. Students are responsible for the backup of their data.
Lab consultants are on duty to help with certain aspects of software packages and hardware related problems.
Scanners for scanning text and graphics (both mono & colour) are also available. Most of the labs are open
24hrs to accommodate both part/full-time students & to make our services more accessible to all students
registered with the University of KwaZulu-Natal.
In using the facilities users indicate that they agree to abide by the rules of the Labs.
ACCESS TO COMPUTER LABS
To have access to the computer facilities you need to be a registered student at this University with a valid
student card; which has been stamped and programmed by RMS. To enter the lab, merely swipe your card at
the turnstile. If you have a problem, contact a consultant or the Student Computer Help desk. Common error
messages, for "not programmed”, “wrong issue level", "not authorized", "misread" error messages, contact
RMS to be programmed. "Already in area" error messages, contact the Student Computer Help desk.
LOCATION OF ICT COMMON LABS
Name of Student Lab
Capacity
Campus
Building/Location
Access
HOWARD COLLEGE
Fishbowl
Superbowl
Shepstone 9
Shepstone 9 Annex
Red Lab - Disability Unit
Light Blue Lab
Purple Lab
Orange Lab
DC3
ICT Bookable Lab
60
60
44
20
25
47
47
47
61
28
Howard College
Howard College
Howard College
Howard College
Howard College
Howard College
Howard College
Howard College
Howard College
Howard College
Dennis Shepstone Building - Level 6
Dennis Shepstone Building - Level 6
Dennis Shepstone Building - Level 6
Dennis Shepstone Building - Level 6
Dennis Shepstone Building - Level 5
Dennis Shepstone Building - Level 5
Dennis Shepstone Building - Level 5
Dennis Shepstone Building - Level 5
Desmond Clarence Building - Level 4
Dennis Shepstone Building - Level 5
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
Name of Student Lab
Capacity
Campus
Building/Location
Access
MEDICAL SCHOOL
Medical School UG1
Medical School UG2
106
62
Medical School
Medical School
Main Building - Level 2
Main Building - Level 2
Medical School PG
28
Medical School
Main Building - Ground Floor
24 hr
24 hr
Library
Hrs
Name of Student Lab
Capacity
Campus
Building/Location
Access
Edminson Building - Ground Floor
Library
Hrs
Edminson Building - Basement
24 hr
Edminson Building - Basement
24 hr
Edminson Building - Basement
24 hr
Main Tutorial Building - Level 2
24 hr
Main Tutorial Building - Level 2
24 hr
EDGEWOOD
Library Lab01
20
Library Lab02
47
Library Lab03
25
Library Lab04
35
Lab5
54
Lab6
54
Edgewood
Campus
Edgewood
Campus
Edgewood
Campus
Edgewood
Campus
Edgewood
Campus
Edgewood
Campus
Name of Student Lab
Capacity
Campus
Building/Location
Access
Govan Mbeki - level 1
24 hr
Govan Mbeki - level 1
24 hr
Govan Mbeki - level 1
24 hr
Govan Mbeki - level 1
24 hr
WESTVILLE
Green
157
Post Grad
37
Telematics
24
Disability
3
Biology
111
GSB
40
Westville
Campus
Westville
Campus
Westville
Campus
Westville
Campus
Westville
Campus
Westville
Campus
Name of Student Lab
Capacity
Campus
Building/Location
Access
PIETERMARITZBURG
Agric PG
Agric 341
Agric 343
New Arts 220
7
40
25
24
PMB Campus
PMB Campus
PMB Campus
Agric Building - level 3
Agric Building - level 3
Agric Building - level 3
New Arts Building - level 2
24 hr
24 hr
24 hr
Office
Hrs
Office
Hrs
Office
Hrs
Office
Hrs
Office
Hrs
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
24 hr
F Block - level 3
24 hr
GSB Building - Ground Floor
24 hr
PMB Campus
New Arts 227
34
New Arts Building - level 2
PMB Campus
New Arts 236
32
New Arts Building - level 2
PMB Campus
New Arts 230
28
New Arts Building - level 2
PMB Campus
New Arts 232
24
Science G44
Science G45
Science G46
Science G47
Commerce C9
Science G20
John Bews PG Lab
Malherbe Residence
16
24
33
40
42
60
25
20
New Arts Building - level 2
PMB Campus
PMB Campus
PMB Campus
PMB Campus
PMB Campus
PMB Campus
PMB Campus
PMB Campus
PMB Campus
Science Building - Ground Floor
Science Building - Ground Floor
Science Building - Ground Floor
Science Building - Ground Floor
Commerce Building – Level 1
Science Building - Ground Floor
John Bews Building – level 1
Malherbe Residence - Ground Floor
RULES
Catalogue of Services – to be debated – moved to global policies.
Student Computer Facility Rules
STUDENT COMPUTER LABORATORY RULES
The following regulations apply to all computer laboratories at the University of KwaZulu-Natal (UKZN). It is
the responsibility of the computer user to know and understand these regulations. A user is defined as a
student, staff member or any other person making use of the University`s computer laboratory. These
regulations are intended to safeguard the University`s computer resources for your continued benefit as well
as to protect the rights of other users. Breach of these regulations will result in such users being banned from
using the laboratories, and or to disciplinary procedures, and or to prosecution under South African law. If any
aspect of the regulations is not understood, please approach the Lab Consultant or Information &
Communication Technology (ICT) Division for clarification. The actions of users must be in compliance with the
South African law and the rules of UKZN.
General rules
1. University computer laboratory, including printers, may only be used for official University purposes.
Private or personal work may not be undertaken without the permission of the Director, ICT.
2. Users may not create a disturbance or interfere with other users.
3. No smoking, eating or drinking is permitted in the computer laboratories.
4. Users shall not litter, cause any mess or leave the laboratories in an untidy state.
5. Users shall obey all reasonable instructions of Lab Consultants.
Rights of Use
1. Users shall only gain access to the computer laboratory by producing a UKZN student or staff card, or
written authorisation to use the laboratory.
2. Users shall produce proof of identity at the request of the Lab Consultant or a University official.
3. Users shall not share, distribute or use access identifications or passwords other than those assigned
to them.
4. It is the responsibility of the student to logout after using the computer. Any student who either
intentionally or negligently fails to logout will be held responsible for whatever purpose the computer
is used for whilst being left active.
Use of Hardware
1. Users must treat all computer laboratory and equipment with due care and consideration. Users must
report any misuse of computer laboratory or equipment to the Lab Consultant.
2. No equipment may be removed from computer laboratories or tampered with in any way.
Use of Software and Data
1. Users shall not use any software other than official University software without the authority of the
Lab Consultant.
2. Users shall not make use of University laboratory computers to access or copy any computer games,
pornography, viruses, movies and music for personal use.
3. Users shall not play computer games on University laboratory computers unless authorised by a
lecturer.
4. Users shall not interfere or tamper with software configurations or any system data files.
5. Users shall respect all copyright and licensing requirements and intellectual property rights. Users shall
not copy software or other files from the University computer systems without due permission.
6. Users are responsible for resources under their control. Any file found on a disk or removable media,
in a person`s possession will be assumed to be owned by that person unless the contrary can be
proven on a balance of probability.
7. Users shall not access or in any way alter other user`s files without authorisation.
Use of Networks
1. Users may not attempt to bypass or undermine the system security. The system security must be
observed at all times.
2. No software may be loaded, developed or executed on University laboratory computers that attempt
to alter the network file servers or other equipment.
3. Users may only access those laboratories which they have been specifically authorised to use. Users
shall not access or attempt to access any other laboratory, equipment, systems or data that they are
not specifically authorised to.
4. Only material relating to users courses and duties at the University may be downloaded from the
Internet.
5. Users shall not send messages using E-mail facilities to an individual or a large number of users that
may be considered undesirable or harassment by some or all off the recipients.
Consequences of Breach of Rules
Breaching these rules could, apart from possible disciplinary action in terms of the Rules for Student
Discipline, result in a variety of departmental penalties, ranging from a verbal warning, at one end of the
scale, to removal of the user from the computer laboratory for a period of up to 2 weeks. Commission of a
second or subsequent offence under any of these rules can result in a recommendation for a formal student
disciplinary procedure. It must be noted that removal from the computer laboratory means that a student
cannot continue with his or her computer-related work in a course, which can have a negative impact on his
or her academic studies.
Departmental Appeals
Appeals may be put in writing to the ICT Laboratory Manager, giving full details of the reason for the appeal.
Student disciplinary matters are not dealt with by ICT and appeals follow the normal University disciplinary
procedures.
Policy Duration
This policy is effective from the underlying date and will be in force until official notice is given to the contrary.
BY ORDER OF THE UNIVERSITY AUTHORITIES
FAQ’s
HOW DO I GET A LOGIN?
Swipe your card at the turnstile to enter the student computer lab.
Next, swipe your card on the computer that has a card reader attached to it - labelled “AutoReg”.
Your Login name and Password will appear. Read the screen carefully & make a note of the information.
You will have to wait a while before you are able to use the computer facilities.
For further queries please contact a consultant in the lab or the Helpdesk personnel.
HOW DO I LOGIN?
Switch the computer on (if it isn’t ON already).
Microsoft Windows XP will start loading...
The Novell login screen will then appear.
Step 1: Click in the Username box…… type the following
Student number E.g.: 987654321
Step 2: Click in Password box…..
Enter the default password, Date of Birth, in the following format (DDMMYYYY) then click OK.
A message stating the number of grace logins available will appear which will prompt you to change the
default password.
Changing of passwords are mandatory and failure to do so will result in your LAN account being locked.
Your new password must be 8 or more characters and must contain letters and numbers.
The new password will be valid for a period of 90 days.
You will now be logged into Microsoft Windows XP.
To logout simply click on Start and select Logoff/Shutdown or press Ctrl-Alt-Del keys and choose Logout.
Note: You must Logout in order to use your login again, successfully.
Off Campus Access:
Type in the following website in the address bar of your browser (Internet Explorer): ezproxy.ukzn.ac.za
(Login with your LAN Username & Password)
Please contact your nearest Student Computer Helpdesk if you encounter any problems.
The Help Desk contact number can be found on the home page of the ICT Website.
HOW DO I CHANGE MY LOGIN PASSWORD?
Once you have logged onto the computer, press Ctrl-Alt-Del in sequence holding all keys down. A Novell login
information screen will now appear. Select “Change Password”, type your old password, then your new one,
then retype it & click OK.
*Advice* - When the system prompts you to change your password, please change it. If you do not change it
after the grace period, your login account will automatically lock you out.
The above is implemented as a security measure to help protect your personal work.
HOW DO I E-MAIL?
Double click on the GroupWise icon or Click on Start and navigate the mouse through Programs/Novell
GroupWise, then click the GroupWise icon.
Click on Mailbox to check incoming mail.
Click on Sent Items to view sent mail.
Click on Calendar to schedule tasks.
Click on Trash to view deleted mail.
To send mail / view the address book / forward mail etc.
You can use the menu bar or the toolbar icons e.g. select File, New / Mail to send a new email or click on the
envelope icon on the toolbar menu.
To delete mail merely highlight the unwanted mail and press the “Del” key.
To change your password select Tools / Options and Double click on the security icon.
Example of an E-mail address
[email protected]
(Please replace 981396786 with your student number, this is just an example)
HOW DO I LASER PRINT?
Konica Minolta vending machines are installed in specifically marked areas outside certain lab venues. Simply
swipe your student card at the machine and load the desired amount of money into the machine. Your
student account will then be automatically updated with the loaded credit amount. You may now laser print
to the value available in your printing account. If you do not have sufficient credit in your printing account,
you will receive a message "you do not have enough credit to print". To view your available credit simply click
on the “$” sign that is displayed either in the action centre or on your desktop. Please ensure that you preview
your document on the screen before printing.
SELF HELP LINKS (Opens in a new TAB)
4 Ways to Speed Up Your Computer
Do You Know Your Office Shortcuts
Email FAQs
GroupWise Tips
Hardware Problems
Internet Issues
Local Printer Problems
Login FAQs
Microsoft Excel 2007 Reference
Microsoft Office 2003 Tips & Tricks
Microsoft Word 2007 Reference
Operation System Problems
Reduce File Size in PowerPoint
Student FAQs
Virus Problems
STUDENT LINKS (Opens in a new TAB – previously opened in the same window)
Off - Campus access
GroupWise
Journals
Jutastat
Libraries
Student Central
UKZN Software Library (To be discussed, Licence issues)
EMAIL SETTINGS - For user laptops and mobile devices
POP - IMAP - SMTP DETAILS –moved to general
Please note below:
Port 25 outgoing is blocked by the firewall. To send mail outside UKZN, you must have a GroupWise email
account so that you can use our SMTP server listed below and then use the id and password as authentication
that was allocated to you.
Dedicated system applications can use smartrelay.ukzn.ac.za and need to get put on an access list.
Service
POP
Address
smtpsecure.ukzn.ac.za
Encrypted
(use ssl)(Do not put tick for use Secure
Password Authentication)
(no ssl) (Do not put tick for use Secure
Password Authentication)
authsmtp.ukzn.ac.za
Port
995 or secure
default port
110 or
insecure
default port
993 or secure
default port
143 or
insecure
default port
465 only
POP
smtpsecure.ukzn.ac.za
IMAP
smtpsecure.ukzn.ac.za
IMAP
smtpsecure.ukzn.ac.za
SMTP
SMTP
smtpsecure.ukzn.ac.za
25
Authentication required. Visible outside
UKZN network. SSL can be used. Default
port used.
RECOMMENDED
(use ssl)
(no ssl) (Not recommended) limited.
Do not put tick for ssl. Will not accept
email on default port 25. Authentication
required. Visible outside UKZN.
NOTE: smtp.ukzn.ac.za will only work
internally.
The above only applies for UKZN email accounts. Outgoing email on port 25 is not allowed due to security
issues unless you authenticate with a UKZN email account and use the SMTP options above.
Some options which can be used with the login ID.
The syntax for the user ID options is not case sensitive. Please note that login options are not required. If you
do not want to include any login options, just enter the user ID name in the text box, or following the USER
command if you are using a Telnet application as your POP3 client.
Option
Explanation
Example
v=number
between 131
The v option defines the POP3 clients view number. If multiple POP3 clients
access the same GroupWise mailbox, each client must use a different view
number in order to see a fresh mailbox.
User_ID:v=1
For example, if two POP3 clients access a mailbox and the first client downloads
the unread messages, the second client will not be able to download the
messages unless it is using a different view number than the first client.
If this option is not used, the default value is 1.
d
The d option deletes the messages from the GroupWise mailbox after they have User_ID:d
been downloaded to the POP3 client.
p
The p option purges the messages from the GroupWise mailbox after they have
been downloaded to the POP3 client.
User_ID:p
t=1-1000
The t option defines the download period, starting with the current day. For
example, if you specify 14, then only messages that are 14 days old or newer
will be downloaded. If this option is not used, the default value is 30 days.
User_ID:t=14
n
The n option downloads messages in RFC-822 format rather than the default
MIME format.
User_ID:N
m
The m option downloads messages in MIME format. This is the default.
User_ID:M
s
The s option presets the file size when the STAT command is executed. If the
user’s mailbox contains a lot of messages or large messages, it can take a long
time to calculate the file size. With this option, the STAT command will always
report an artificial file size of 1, which can save time.
User_ID:S
l=1-1000
The l option limits the number of messages to download for each POP3 session.
For example, if you want to limit the number of messages to 10, you would
enter l=10. If this option is not used, the default value is 100 messages.