Step by step guides
How to…
Change the address or vehicle details on your
parking permit
City of Westminster v2.0 November 2016
Step 1
Go to the Westminster City Council website
(westminster.gov.uk), tap on the white search bar and type
‘change permit details’. Select ‘Search’.
City of Westminster v2.0 November 2016
Step 2
Choose ‘Change your resident parking permit details’.
City of Westminster v2.0 November 2016
Step 3
Choose ‘Log in’.
City of Westminster v2.0 November 2016
Step 4
Enter your login details. If you can’t remember your
pin/password, you can reset it by selecting ‘Forgotten
Password’ or ‘Forgotten Pin’ below the ‘Log In’ button.
City of Westminster v2.0 November 2016
Step 5
Select ‘View Details’ from the right hand side.
City of Westminster v2.0 November 2016
Step 6 – Change of Address
From the right hand side select the ‘Edit Address’
option.
City of Westminster v2.0 November 2016
Step 6a
It will default to show your current address.
Select the tab ‘Enter Address as per below.
City of Westminster v2.0 November 2016
Step 6b
Enter the new postcode and select ‘Find Address’. From the
drop down choose the appropriate address.
City of Westminster v2.0 November 2016
Step 6c
If you do not pass the automatic council tax check you will be
required to upload 1 proof of address dated in the last 3
months.
City of Westminster v2.0 November 2016
Step 6d
1. Place your proof on the document holder behind the
iPad
2. Select the white box to choose your document type (eg
bank statement, utility bill)
3. Select ‘Choose File’ to take a photograph of the document
4. Select ‘Use photo’ if the image is good, or ‘Retake’ to try
again
Proceed to Step 7 to complete your address change.
City of Westminster v2.0 November 2016
Step 7 – Permanent Change of Vehicle
From the right hand side select the ‘Manage Vehicles’
option.
City of Westminster v2.0 November 2016
Step 7a
Select the ‘Permanent Changes’ tab.
City of Westminster v2.0 November 2016
Step 7b
If you have two vehicles on your account choose the vehicle you
wish to remove and press ‘Add Registration’. Enter the new
number plate you wish to add in the ‘New Number Plate’ box,
choose ownership type then press ‘Next Step’
City of Westminster v2.0 November 2016
Step 7c
As this is a permanent change you will need to provide one proof
to confirm the vehicle is yours and is kept at your Westminster
address. Select a proof type from the drop down.
City of Westminster v2.0 November 2016
City of Westminster v2.0 November 2016
Step 7d
1. Place your proof on the document holder behind the
iPad
2. Select the white box to choose your document type (eg
V5, Insurance Schedule or Insurance Certificate)
3. Select ‘Choose File’ to take a photograph of the document
4. Select ‘Use photo’ if the image is good, or ‘Retake’ to try
again and then ‘Next Step’.
City of Westminster v2.0 November 2016
Step 8
Choose ‘Existing card’ to select a card that you’ve used
before, or ‘New card’ to add a new one and add the new
details. Select ‘Next Step’ to proceed.
City of Westminster v2.0 November 2016
Step 9
Enter your 3 digit security number and then select ‘Pay’.
City of Westminster v2.0 November 2016
Application complete
Select ‘Finish’ to complete your application. You do not need to
print anything, or display any permit in your vehicle. Our
parking marshals have your vehicle’s details in their system.
Don’t forget to go to ‘Account’ and select ‘Logout’ before
you leave.
City of Westminster v2.0 November 2016