NQSW Outcome Statement Matrix Grid
Guidance:
 This matrix tool replaces Section Five, in the Skills for Care red resource pack to help you
in the process of collecting evidence to go towards your portfolio. It can be used in
supervision with your supervisor to identify and record activities and outcomes met. It is
a quick and easy reference document. As you write your notepads, note down which of
the outcomes your are meeting and where it can be found in the portfolio.

Two pieces of evidence are needed for each of the outcome statements using
different types and sources of evidence such as Notepads, critically reflective accounts,
Direct observations, feedback etc. (All evidence needs to be anonomised, & contain
references to social work theory, law & policy.

Markers will cross reference the evidence in your notepads with the grid
Where is
the
E.g. NP 7
OUTCOMES
Outcome 1.
Professional
Relationships
Outcome 2.
Communication
1a) work effectively with individuals, families, carers,
groups and communities
1b) support people, groups and communities to
communicate their views and preferences
1c) engage with people, groups and communities to
support them in
achieving positive outcomes, bringing about change
and taking as much control over their lives as possible
1d) allow you to better understand their needs and
circumstances
1e) facilitate the ending of relationships appropriately;
1f)creating, developing and maintaining appropriate
relationships with
workers from within your own and from other
organisations and agencies;
1g) overcoming obstacles appropriately when
creating, developing,
maintaining and ending relationships.
2a) understanding the purpose of communicating with
individuals, families,
carers, groups and communities and others with
whom you work;
2b) using your interpersonal skills to help people,
groups and communities,
in circumstances of different levels of complexity, to:
- communicate their views, choices and preferences
- identify their information and communication needs
- access timely information to manage their self care,
and support
Evidence to
Feedback 2
Be found?
DO2
Outcome 3
Referral
2c) early intervention, safeguarding and effective risk
management;
2d) being aware of the possible consequences of any
communication you
may have, adapting your communication style and
methods to
support mutual trust and understanding and maximise
people’s
participation;
2e) using additional communication support (human,
technological and
manual) to ensure the views, choices and preferences
of people,
groups and communities are heard, accurately
communicated and
understood;
2f) enabling you to demonstrate effective
communication with the
different people and organisations with whom you
work.
3a) working with individuals, families, carers, groups
and communities for
the first time
3b) assessing the information available to you, its
sources and any gaps
3c) working directly with people, groups and
communities, and with
others in your team, to gather additional information
required to make
an initial judgment about a referral
3d) making an initial judgment about needs, risks and
levels of complexity
3e) using organisational and multi-agency systems
(where appropriate) to
collect additional information, and communicate with
those making
referrals about actions and outcomes
Outcome 4
Assessment
4a) identifying your role and responsibilities within
assessment and self assessment
processes;
4b) ensuring that the information you gather (directly,
as a team member,
alongside others or through others) is outcomefocused and:
- covers the domains required in the single assessment
process
- is organised so that it complies with statutory,
organisational and
multi-agency requirements
- is critically analysed to enable you to form a
judgment on possible
components of the assessments;
working with individuals, families, carers, groups and
communities to:
- carry out person-centred and outcome-focused
assessments, and
support people undertaking self-assessment
- ensure they understand the information gathered
- respond to any current or emerging safeguarding
issues;
Outcome 5
Planning and
Intervention
4c) negotiating agreements about needs, outcomes
sought and
resources available from all sources with individuals,
families and
carers with whom you are working.
5a) planning, delivering, managing and commissioning
person-centred
interventions at different levels of complexity;
5b) identifying the circumstances, where the
individual’s behaviour is a
risk to themselves or other people, in which
intervention is likely to
include an element of control;
5c) working with individuals, families, carers, groups
and communities to:
- maximise participation and the control individuals
have over their lives
- balance needs and resources, and manage risks
- ensure that the focus is on the individual’s wishes
and preferences;
5d) using organisational and multi-agency systems to
plan and carry out
timely interventions, accessing specialist and universal
services;
Outcome 6
Review
5e) acting as an advocate and broker, where
necessary, in a context of
limited resources.
6a) working with individuals, families, carers, groups
and communities
directly, as a member of a team, alongside others or
through others
to identify whether outcomes have been achieved,
and to identify any
changes in circumstances
6b) working within your organisation’s and multiagency policies and
procedures to identify positive outcomes, any
difficulties or blocks to
achieving outcomes and any changes that need to be
made in the plan
6c) gathering additional information and undertaking
further assessments
and negotiations to address any new circumstances or
risks
6d) negotiating any additional resources and any
changes in
responsibilities required to implement the plan
6e) making amendments to the plan to ensure that it
addresses the outcomes
individuals, families, carers, groups and communities
want to achieve
Outcome 7
Safeguarding
6f) confirming or reaching new agreements with
families, carers, groups,
communities and other relevant organisations about
how and what
they will contribute.
7a) identifying and managing risk, at different levels of
complexity, to the
safety of children, adults in vulnerable situations,
families and carers,
including those at risk of, subject to, or in need of
protection from abuse,
neglect, exploitation or significant harm;
7b) balancing support for appropriate risk-taking, as
part of promoting
independence, with exercising your duty of care;
7c) working directly, alongside others or through
others to:
- maximise individuals’ participation, choice and
control over their lives,
whilst intervening in response to adult protection
concerns
- balance needs of, and manage risks to, individuals
and others
- intervene when necessary to safeguard any children
and young people
for whom the individual has responsibilities, or who
are encountered in
the course of work with adults
- ensure that the main focus is on the individual’s
wishes and preferences,
whilst taking steps to ensure their safety;
7d) using organisational and multi-agency systems to
enable you to:
- carry out timely safeguarding assessments
- produce plans and interventions
- access specialist and universal services to achieve
planned outcomes;
Outcome 8
Recording and
sharing
Information
7e) acting as an advocate and broker, where
necessary, and ensuring access
to advocacy services under mental health and mental
capacity law.
8a) accessing and critically reviewing information
records and reports to provide
an effective service to individuals, families, carers,
groups and communities
8b) recording and reporting in ways that differentiate
between the facts, the views
of those involved and professional judgments, and are
consistent with your
organisation’s policy and procedures
8c) writing and presenting information in ways that
are appropriate to the readers
and can be understood by them
8d) understanding, accessing and using Information
Management Systems (IMS)
to record, update, securely store and retrieve
information
8e) ensuring that individuals, families, carers, groups
and communities can access
a wide range of information about options, choices,
services and resources
8f) communicating accurate, up to date, evidencedbased information using
accessible and understandable formats
8g) sharing information in ways that are consistent
with legal, confidentiality and
Outcome 9
Service
Development
data protection requirements, and the policies and
procedures of your
organisation and multi-agency agreements.
9a) maximising the participation of people, groups and
communities in the
development of services, practice, training,
recruitment and commissioning at
different levels of complexity
9b) identifying and using effective methods to involve
people, groups and
communities at each stage of any change process
9c) identifying existing and emerging obstacles to
change and adopting
solution-focused approaches
9d) working within organisational and multi-agency
systems to plan and carry out
agreed changes, involving appropriate specialist and
universal services
Outcome 10
Multi-agency
Working
9e) acting as an advocate and broker, where
necessary.
10a) collaborating with other professionals when
working with individuals, families,
carers, groups and communities to identify, assess and
plan appropriate and
effective interventions, activities and therapies
understanding how professionals in other
organisations (including the private
and voluntary sectors) can support individuals,
families, carers, groups and
communities, and how using your role as a social
worker can make a positive
contribution to multi-agency working
10b) working with micro and direct employers of
personal assistants and other
carers to support them in meeting their own care
needs
10c) proactively creating and developing effective
collaborative working
relationships with other professionals and
organisations to promote positive
outcomes for individuals, families and carers
Outcome 11
Community
capacity building
10d) acting as an advocate and broker for individuals,
families and carers, groups
and communities to enable them to access support
from other agencies.
11a) understanding how some individuals, families
and communities are
disadvantaged by virtue of environmental or societal
influences as well as by
their individual family circumstances
11b) applying this understanding to your assessment
of ways to build community
capacity, challenge discrimination and access
specialist knowledge, support
and additional resources
11c) ensuring that people, groups and communities
are actively involved in identifying
the outcomes they want to achieve, can access the
required support and
resources, and retain as much control as possible over
their lives and communities
11d) ensuring that the needs and views of different
groups within the community,
including those of children and young people, are
taken into account and that
the impact of plans on them are assessed
11e) working within your organisation and within
multi-agency frameworks and
systems to access specialist resources and universal
services to contribute to
community capacity building.
Outcome 12
12a) understanding the importance of continuing
Professional
professional development and
development and taking responsibility for your own professional
accountability
development
12b) meeting your “post-registration training and
learning” requirements and
engaging in appropriate training and development
opportunities
12c) being accountable for your professional conduct
and practice, ensuring they are
consistent with the GSCC registration requirements
being able to respect differences of opinion and,
wherever possible, work
towards an agreed way forward
12d) where there are differences of opinion, being
able to assert your professional
judgment (based on substantiated assessment and
analysis) if this is in the
best interests of people, groups and communities
12e) adhering to your organisation’s policies and
procedures, and taking appropriate
steps when they conflict with your professional
obligations.