By
HEATING AND HOT WATER IN YOUR HOME
YOUR HEATING SYSTEM EXPLAINED
1
YOUR HEATING SYSTEM
UPPER GLENAGEARY ROAD, DÚN
LAOGHAIRE.
The heating system at The Neptune Building is a
Community Heat or District Energy System,
where heat (and electricity) is generated in a
central location and this heat is then distributed
to individual homes.
WHAT ARE THE BENEFITS?
No individual gas boilers, no Carbon Monoxide, safer for
residents.
Instant hot water and heat on demand – no waiting for
water to heat up for your shower.
More environmentally friendly.
HOW DOES IT WORK?
You have full control of your heating and hot water
through the Programmable Thermostat Control in your
apartment.
Manuals for your Programmable Thermostat Control
panel can be downloaded from the Frontline Energy
website. www.frontlineenergy.ie/user-manuals/
PAYMENT TYPE
The Neptune Buildingis set up with a Prepay system.
This allows you to manage your payments for heat and
hot water.
www.frontlineenergy.ie
tel: +353 1 643 2100
HOW DISTRICT HEATING PREPAY
WORKS
3
MANAGING YOUR
ACCOUNT - EVERYTHING
YOU NEED IN ONE PLACE
PREPAY WITH PREPAGO
SNUGZONE APP IS
EASY!
No Bills.
Control Your
Budget.
1
2
3
4
5
1
How much credit you have
2
3
4
Yesterday’s consumption
5
There is an IOU option for when your credit balance falls below €5 – this
Top up option
Contact information for help and troubleshooting
will be debited from your next top-up
You can also quick text “Balance” to 087 644 1236 from the registered phone
to receive a text with the current balance.
Topping Up Is
Easy.
You can pay through
your nearest PayPoint
retailer.
Click “Top-up” then
select “Barcode”
Your personal
barcode will appear.
Give this barcode to
the PayPoint retailer.
You can check your
balance – this may
take 5-10 minutes to
update your account.
Or just link your
PayPal Account to
the Snug Zone App
www.frontlineenergy.ie
tel: +353 1 643 2100
IF YOU DON’T HAVE A
SMARTPHONE, OR DON’T
WANT TO USE THE APP –
NO PROBLEM
We provide some basic information by text to
you if you don’t want to use the app or don’t
have a smart phone.
TO GET YOUR BALANCE:
Text “Balance” to 087 644 1236
You will receive the following text message:
+ Balance € XX.xx, you used € XX.xx
yesterday, IOU is or is not available [as the
case may be]
TO TOP UP:
Text “Barcode” to 087 644 1236
You will receive a message with your barcode:
+ Your Barcode XXXXXX XXXXXX XXXXXX X
[This number can be used in a Paypoint
outlet
NEED A QUICK TOP UP AND CAN’T GET TO A
PAYPOINT
Text “IOU” to 087 644 1236
You will receive the following message:
+ You’ve claimed your IOU – please top-up
as soon as you can. There is a 15 cent fee
which is deducted.
TO GET THE UNIT RATE OF HEAT
Text “RATES” to 087 644 1236
You will receive the following message:
+ Current rates are: XX.XX cents per kWh unit,
daily charge €X.XX
Please note all texts are charged at 8 cents a text plus
any network charges.
www.frontlineenergy.ie
tel: +353 1 643 2100
UPPER GLENAGEARY ROAD, DÚN
LAOGHAIRE.
We have detailed out some answers to commonly
asked questions.
IF
IF YOU
YOU DON’T
DON’T HAVE
HAVE AA
SMARTPHONE,
SMARTPHONE, OR
OR DON’T
DON’T
WANT
THE
WANT TO
FREQUENTLY
TO USE
USEASKED
THE APP
APP ––
NO
NO PROBLEM
QUESTIONS
PROBLEM
If you can't see an answer to your query, you can
contact our team by logging a ticket on
www.frontlineenergy.ie/customer-service/or call the
Frontline Energy Customer Care Team on 01 643 2100
How do I operate the heating system?
The heating system is controlled via the Programmable Room Thermostat located inside your
apartment. The operating instructions for this unit can be found attached in your welcome pack supplied
to each apartment, or can be downloaded from the Frontline Energy website.
www.frontlineenergy.ie/user-manuals/ Simple instructions are contained later in this user guide
https://youtu.be/fAtrJxY_4BI
I'm going to be away for a few weeks, will I still get charged?
There is a small delivery fee for having your utility available 24/7 of 82cent per day.
Why is the heating supply more beneficial than a gas boiler?
Frontline Energy's heat is produced in a centrally-managed efficient energy centre, which means you
don't need a gas boiler in your property. Electricity is also generated to power the common areas. The
heating is piped to each home via a network of insulated thermal piping. Also, with no gas, there is no
carbon monoxide.
Where is the Heat Interface Unit (HIU)?
Frontline Energy maintains the heat interface unit (HIU) on behalf of the Landlord and as such, it must
not be interfered with. This HIU is located in the utility room in your home, it looks similar to a normal
boiler. If in doubt, please get in contact with us to co-ordinate any works that need to be carried out.
I can't get any heating / hot water - what should I do?
Please see our troubleshooting guide at the back of this pack, to help you to figure out when to contact
Frontline Energy.
Important to Note: The heating times and room temperatures are controlled by a Programmable Room
Thermostat which is the responsibility of the property owner and not Frontline Energy. Please make
sure that the battery in the unit is charged / replaced, that the programmer is switched on and the
Programmable Room Thermostat is turned up before contacting Frontline Energy regarding no heating.
Call outs where Frontline Energy engineers identify the Programmable Room Thermostat as the cause of
lack of heating will be charged to the customer. Frontline will need an authorisation from the Managing
Agent before attending your apartment.
www.frontlineenergy.ie
tel: +353 1 643 2100
UPPER GLENAGEARY ROAD, DÚN
LAOGHAIRE.
THE TECHNICAL BIT – THIS
IS THE HEAT EXCHANGE
UNIT – OR CONSUMER
UNIT
There's a leak in my property - how
can I turn the supply off?
If there is a leak on your heating or hot
water system, you need to switch off the
supply immediately. If you identify a leak,
contact your plumber or landlord (if you
don’t have your own plumber we can book
a Frontline Plumber which will be charged
at our hourly rates). If you can identify the
leak is coming from the heat interface unit
(HIU) – Firstly, go to the HIU and switch off
all valves immediately, then you will need
to contact Frontline Energy on 01 643
2100, and then your Property Manager
There are six pipe connections to the
bottom of the HIU or Heat Interface Unit.
From the left hand side of the consumer
unit the six pipes are as follows:
1
2
3
4
1
Two district heating (flow and return) connections from the basement boiler plant room.
2
A cold water inlet fed from the basement water storage tanks
3
A hot water outlet (flow) – this heats the cold water inlet feed instantaneously via the plate
heat exchanger in the consumer unit, providing hot water on demand to showers, baths and
basins. The heat exchanger is shown on the left hand side of the consumer unit above, with
four horizontal pipe work connections to it, inside the consumer unit.
4
Two apartment heating (flow and return) connections to your radiators.
www.frontlineenergy.ie
tel: +353 1 643 2100
UPPER GLENAGEARY ROAD, DÚN
LAOGHAIRE.
How do you know how much heating/hot water that I've used?
Your home is fitted with a meter that records the amount of heat consumed.
Meter readings are recorded for each individual apartment via a central processing unit located within the
central plant of the apartment complex. This information is then fed back to the panel in your apartment
where your previous day’s consumption of heat is displayed.
My neighbour is wasting a lot of heat/hot water – will I be charged for this?
No. You only pay for the heating and hot water that you consume.
How do I view my account and top-up?
To use the billing system you need to complete:
• Email
• Username
• Password
All you need is your mobile phone and you can stay on top of your account.
The Snug Zone app has the follow functionality:
• Shows how much you have right now in
credit
• How much you used yesterday.
• A top-up function.
• Contact information and FAQ
• When your credit drops below €5 in
credit you can use the IOU which is
reimbursed when you next top-up.
What happens if I’ve no credit?
If you run out of credit at night or weekends we give
you friendly credit. This happens automatically. Any
credit used will be taken back automatically when you
next top-up.
Any time your credit drops below €5 – an IOU button
will appear.
You can use this credit if you can’t top-up for any
reason.
Any IOU credit used will be taken back the next time
you top-up.
To Note: Each apartment has a delivery fee per day, which is the basic cost for administration and
service of the system regardless of consumption.
www.frontlineenergy.ie
tel: +353 1 643 2100
UPPER GLENAGEARY ROAD, DÚN
LAOGHAIRE.
TROUBLESHOOTING GUIDE – WHO TO CONTACT
PROBLEM
CHECKLIST
Check Pipes 1 and 2 in your
HIU (this is in a cupboard in
your home)
WHO TO CONTACT
If HOT
Contact your
PLUMBER
If COLD
Contact FRONTLINE
ENERGY
Check that you have mains
drinking water
If no water
Contact FRONTLINE
ENERGY
Check your Thermostat
Control.
If the heating is set to
ON but there is no
heat in the radiators
Check that your programmer
is set to around 20C or 21C
Check that your Thermostat
Control isn’t in direct sunlight
During the summer
on hot days your
heating may not turn
on if the Thermostat
in your home is
already at this
temperature
Check your radiator valves are
turned on
0 = OFF
5 = Fully ON
No Central Heating
Or Hot Water
NO CENTRAL
HEATING – HAVE
HOT WATER
WHAT TO LOOK
FOR
Contact your
PLUMBER
HAVE HEATING, NO
HOT WATER
HAVE NO HOT OR
COLD WATER
Contact FRONTLINE
ENERGY
I HAVE A WATER
LEAK
Contact your
PLUMBER
immediately
Getting in touch with Customer Service:
Frontline Energy & Environmental
Online Ticket System: www.frontlineenergy.ie/customer-service/
Telephone:
+353 1 643 2100
www.frontlineenergy.ie
tel: +353 1 643 2100
HOW TO SET YOUR THERMOSTAT
CONTROLS
10
TP7001 Range
Electronic 7
Day Programmable Room
Thermostat
Danfoss
Heating
User Guide
User Instructions
Your programmable room thermostat
GB
Your programmable room thermostat allows you to
programme different temperatures at different time periods. You
can programme one set of times and temperatures for week
days with a different set of temperatures for weekend days, this
is referred to as 5/2 day operation.
You can also programme different times and temperatures for
each day of the week individually – this is called 7 day operation.
The thermostat can also be set to provide one set of times
and temperatures that are repeated each day of the week. This is
referred to as 24 hour operation.
The thermostat can also be set by you to provide two
different programming blocks which can then be assigned to any
day of the week, this is referred to as A/B programme operation.
The TP7001 can be set by your installer to provide up 2, 4 or 6
time and temperature settings each day. The TP7001 features
useful overrides, including a programmable frost setting.
Your thermostat has some advanced features which the
installer will set-up if they are required. There are also a number of
advanced features which can be set up by you. These
advanced settings alter the way that your thermostat operates,
some also affect the programming functions and the user
overrides. Please read the User Advanced Programming
instructions before programming the unit (see page 23).
TP7001
Display
CURRENT TEMPERATURE
GB
PROGRAMMED TEMPERATURE
TIME
Days of Week (Numbers or Text)
KEY TO SYMBOLS
Flame: shows when heating output is on
Battery: flashes when battery voltage is low
Hourglass: shows during programming delays or when
Delayed Start is active
Padlock: indicates keyboard lock
Suitcase: Holiday Mode
House and Thermometers:
Indoor and Outdoor Temperature
Clock and Hand: Timed and Manual Modes
Alarm: Alarm active
Frost Shield: Frost Mode
Λ Up Arrow: Temperature override up
Auto Mode (6 events per day)
Auto Mode (4 events per day)
Auto Mode (2 events per day) or All Day Mode
V Down Arrow: Temperature override down
OFF: Thermostat (Off ) Mode
+ HRS: Extend function
Danfoss Heating
Preset Programmes
Your TP7001 comes ready programmed with a set of operating
times and temperatures which often suit most people.
GB
Weekdays (Mon-Fri)
Event
Time
Temp °C
1
06:30
20
2
08:30
15
3
11:30
20
4
13:30
15
5
16:30
21
6
22:30
15
Weekend (Sat-Sun)
Event
Time
Temp °C
1
07:30
20
2
09:30
20
3
11:30
20
4
13:30
20
5
16:30
21
6
22:30
15
If you want, you can change any of these settings by following
the instructions on pages 11 to 17. First follow the steps on page 9
to set your display preferences.
Before you start
Open the flap on the front of your
TP7001. Using a non-metallic object,
press and release the recessed RESET
button.
NOTE: Your TP7001 features a
backlight on it’s display. Unless this
has been disabled or set to be on
all the time (mains version only), the
first press of any button will cause the
backlight to come on. In order to
action a function, a repeat press of the
button will be required. All buttons
will then operate as normal until the
unit is left untouched for 2 minutes
and then the next button press
will activate the backlight again.
TP7001
Display Preferences
Temperature display (°C or °F)
Press and hold V and - buttons for
2-3 seconds until display changes.
GB
Clock display (12 or 24 hr)
Press and hold Λ and + buttons for 23 seconds until display changes.
(AM or PM will appear in 12 hr mode)
Days of the week (numbers or text)
Press Λ and – to toggle between
day numbers and text
Setting the Time and Date
Setting the correct date and time
Your TP7001 incorporates a real time clock with calendar
function that automatically changes time in both Spring and
Autumn. The time and date is set in the factory for the relevant
time zone (GMT, CET or CET+1), and does not normally require
adjustment. If you live in another time zone refer to “Time zone
offset” on page 24. However, should it be found necessary to
adjust time or date for any other reason refer to the following
instructions.
Danfoss Heating
Setting the date
Press and hold Λ and PROG buttons for
3 seconds, to display date.
GB
The YEAR number will flash, use Λ or V
to correct the year (Fig 1).
Use - or + to move to MONTH, then use
Λ
or V to correct month (Fig 2).
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Use - or + to move to DATE in
month, then use Λ or V to correct day
in month (Fig 3).
If you attempt to select an invalid
date the unit will reject it and apply the
nearest valid date. It is recommended
that date is set in the order, yy/mm/dd.
Setting the correct time
After setting the date press PROG
to display the time. The time display
will flash on and off. Use the + and buttons to set the correct time (press
and hold to change in 10 minute
increments). (Fig. 4)
TP7001
Setting the correct day
The day of the week is set
automatically from the date. Press
PROG button to return to normal
operation (RUN).
(Fig. 5)
GB
Fig. 5
Fig. 6
Accepting the preset programmes
If you are happy to use the preset programmes on page 8, you
do not need to do anything else. To accept these settings just
close the front cover.
The unit is now in RUN mode (colon flashes in display) and
the heating will operate according to the preset programmes. (Fig.
6)
Before you change the preset programmes
Your installer will have set your unit to operate in either 7-day
mode, 5/2 day mode or 24 hour mode. To tell which mode your
unit is set press PROG until Event 1 flashes in the display.
In 7-day mode (Fig. 7) you
can programme different settings for
each day of the week (see page 12).
Note: Only one day of the week is
shown in the display.
In 5/2 day mode (Fig. 8) you can
enter one set of programmes for
weekdays and another set for weekends
(see page 14). Note: Either weekdays
or weekend days are shown in the
display.
Danfoss Heating
Fig. 7
Fig. 8
In 24 hour mode (Fig. 9) you can
enter one set of programmes which
repeats every day (see page 15).
Note: No days of the week are shown
in the display.
GB
Note:
Event times cannot be set out
of sequence.
To return to RUN mode at any
time, press
and
hold
PROG.
Alternatively, do not press any buttons
and the unit will automatically return
to RUN after 2 minutes.
Your installer will have set your unit
to operate with either 2, 4 or 6 events
per day. This will determine the
number of events per day that you
are able to programme.
Fig. 9
Programming in 7-day mode
(Separate programmes for each day of the week)
a) Press PROG until Event 1 flashes
(Fig. 10).
b) Change the time and temperature
as follows:
i) Use the + or – buttons to alter
the time (press and hold to
change in 10 minute increments).
ii) Use the or buttons to alter
temperature in 0.5°C (1°F) steps.
iii) Press NEXT to advance to
next Event for that day.
iv) Repeat steps i, ii and iii above
for the remaining events (Fig. 11).
Fig. 10
Fig. 11
TP7001
c)
When all events are correct, press DAY to programme events
for the next day. (If a day’s event times and temperatures are
to be repeated in another day of the week then the COPY
function can be used - see below).
d)
Repeat steps b and c to
programme (or COPY) events for
the rest of the week.
To return to RUN mode, press
and release the PROG button. The
will change to show the
display
time,
set
curren
Fig. 12
temperature
t and
temperature (Fig. 12).
actual
Normal Copy Function
1. At step d press the COPY button and the previous day’s
events will be copied into the currently displayed day.
Advanced Copy Function
1. When all 6 events are correct, press the COPY button.
2. Press the DAY button to select which day to copy to.
3. When day is selected press the COPY button.
4. Continue steps 2 and 3 until all the days you would like to copy
to have been copied.
5. To exit advanced copy mode press the DAY button until the
day copied from is selected and press the COPY button.
Note: Advanced Copy can only be used if the Advanced
Copy Function has been enabled in option 2 in User
Advanced Programming (see page 23).
Danfoss Heating
GB
PROPERTY DEVELOPER
LETTING AGENTS
DISTRICT ENERGY SPECIALISTS
20