F
FREQUENTLY ASKED QUESTIONS
ABOUT THE MTA END-ZONE EXPRESS
What makes the End-Zone Express faster than my car?
A.
Three features:
1. MTA buses load in front of The Coliseum, minimizing
your walking distance.
2. MTA vehicles are allowed to use streets that are closed
to normal vehicles, avoiding heavy traffic.
3. Using express and shuttle lots saves you time locating
a parking lot.
Q.
When do the buses depart?
A.
Express buses depart from their designated area only once,
approximately 2 hours before kickoff. Downtown shuttle
buses run continuously starting 1-1/2 hours before kickoff.
Wait time between buses is 5-10 minutes.
Q.
Are all express and shuttle tickets valid at all
remote sites?
A.
No, all express and shuttle tickets are color coded
and must be used at the lot designated for that color
ticket.
Q.
How late do the buses run after the game?
A.
The last buses will depart The Coliseum 30 minutes
after the game.
Q.
What if an emergency arises and I have to leave the
game early?
A.
Buses will run to the shuttle sites on a limited basis
during the game. If you need to get to an express lot,
MTA will not provide transportation but will assist
you in securing a taxi.
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MTA End-Zone
End Zone Express
Q.
MTA End-Zone
End Zone Express
F
FREQUENTLY ASKED QUESTIONS
ABOUT THE MTA END-ZONE EXPRESS
Q.
Where and when can I purchase End-Zone
Express tickets?
A.
Express and shuttle tickets may be purchased in
any of the following ways:
1. Purchase the tickets in person at MTA’s main
location: 130 Nestor Street, Nashville, TN 37210;
or prior to game day at the locations in MTA’s
guide.
2. Tickets may be purchased by credit card, online,
or by calling customer service at 615-862-5950.
3. Mail a check or money order to MTA at
130 Nestor Street, Nashville, TN 37210, and the
tickets will be mailed back to you within 24 hours
of receipt. Include two phone numbers and full
address where tickets should be mailed.
MTA policies may
change from year to
year.
Diagram 4
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TICKET OFFICE, TICKET WINDOWS AND WILL-CALL
The Titan Ticket Office and Will-Call and Coliseum Box Offices
are located on the east side of The Coliseum and face Interstate
24. Use The Coliseum Compass on Page 30 to find your way.
(Media credential will-call is on the west side of The Coliseum
facing the Cumberland River near the entrance to the media
level.)
The Titan Ticket Office and Ticket
Windows are all wheelchair
accessible.
The Titan Ticket Office may be
reached at 615-565-4200.
Ticketmaster may be reached at
615-255-9600.
• The Coliseum seating capacity is 68,950 and, as part of
this total, will accommodate as many as 1,000 or more on
platforms designed to accommodate guests in wheelchairs.
This does not include space for persons with disabilities
who may hold tickets for luxury suites or credentials for
the media level. As described in detail in other sections of
this Guide, every level of the facility, each suite and the
entire media level are readily accessible to persons with
disabilities, including persons using wheelchairs.
• Platforms designed to accommodate guests using
wheelchairs are located throughout The Coliseum and are
highlighted in color on Diagrams 5-10, Pages 28 & 29. A
small number of PSL’s for spaces on platforms remain
available as of the publication date of this Guide; most of
this seating is on the Club level. Bear in mind that ownership of a PSL is required as a prerequisite for the purchase
of a season ticket for Titan home games.
15
Ticket Policies & Pricing
GENERAL SEATING INFORMATION
Ticket Policies & Pricing
S
• Single-game tickets for seating in the platform areas
are available to persons with disabilities on the same
basis as all other single-game tickets:
•
First-come, first-served, usually beginning on a
Saturday in mid-summer each year.
•
A limit of 4 tickets per person for up to 2 games.
Single-game tickets are usually sold out within one hour
of the commencement of sale. Check local media or the
Titan Ticket Office for details.
•
Each Titan ticket includes as part of its printed terms:
In the events: (i) a ticket holder holds reserved
seating in an area specifically designated for
wheelchairs and/or persons with disabilities; and
(ii) clear and convincing evidence satisfactory to
Tennessee Titans is presented which indicates such
seating was obtained by deliberate misrepresentation
of the need for such accommodation, such ticket
holder is subject to immediate ejection without
compensation.
The seating platforms in The Coliseum are designed to
accommodate persons with disabilities, including but not
limited to persons using wheelchairs and their game-day
companions.
• The Coliseum holds any remaining unsold single-game
tickets for seating in areas designated for guests with
disabilities until approximately one week prior to the date
of a game. Available seating is then offered to any person
on a first-come, first-served basis.
• Ticket prices for seating for guests with disabilities are the
same as ticket prices for other comparable seating in the same
area or section.
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Titan single-game ticket prices for the 2004 regular season vary
widely depending on level and location. All prices shown are for
preseason and regular-season games and include all applicable
taxes. Note that Club seating is not sold on a single-game basis.
Upper Bowl:
Loge:
$
$
$
Regular:
$
$
$
$
$
$
Lower Bowl:
58.00
50.00
45.00
45.00
38.00
35.00
33.00
25.00
20.00
Club Level:
Club I
Club II
Club III
Club IV
$
$
$
$
64.00
58.00
50.00
45.00
$255.00
$155.00
$105.00
$ 80.00
PSL pricing is available from the Titan Ticket Office at
615-565-4200.
Because seating on each platform is limited, Titans and
The Coliseum reserve the right to limit the maximum
number of companion seats per patron with disabilities.
Companion seating may be available in theater-style
seats in reasonable proximity to the patron desiring
seating for companions. Companion seating may also be
adjacent to a patron with disabilities. The Coliseum will
make every reasonable effort to accommodate the seating
request of each guest with disabilities.
17
Ticket Policies & Pricing
• Depending on location, companion seating is available
for guests with disabilities, including guests in wheelchairs.
Companion seating is the same price as any other seat in
the same section of The Coliseum.
Ticket Policies & Pricing
S
SEATING FOR GUESTS WITH
TEMPORARY DISABILITIES
The Titan Ticket Office regularly holds up to three or four
platform spaces per game for PSL holders who cannot
use their theater-style seats because of temporary
disabilities, such as broken limbs or surgical procedures.
These seats are usually held until the Thursday before the
home game in question. Contact the Titan Ticket Office
for details.
FREQUENTLY ASKED QUESTIONS ABOUT
TICKETS AND SEATING DESIGNED FOR
GUESTS WITH DISABILITIES
Q.
Can I still buy PSL’s on the platform and how much
do they cost?
A.
PSL’s on some platforms are still available in very limited
numbers at the same price offered during stadium
construction. Prices and availability vary by location.
Season ticket prices for PSL’s also vary by location and from
year to year. Contact the Titan Ticket Office for details.
18
Q
Why are there so many people who appear to have no
disability sitting on platforms designed to accommodate
persons with disabilities?
A.
There can be any number of good reasons. First, the
individual may actually have a disability that is not visibly
apparent. Second, the person in question may be a
companion to a guest with disabilities. Finally, the ticket
holder may have purchased the seating after it was released
for sale to the general public (usually one week prior to
game day). Nevertheless, persons who fraudulently acquire
tickets on the platforms are subject to being ejected with
proper evidence of improper purchase.
Q.
Why am I limited to purchasing a maximum of 4 singlegame tickets to any one game?
A.
Demand for Titan tickets has always been strong. Our
policy is designed to allow as many fans as possible to
have a chance to see a game in person each season.
Placing a per-person limit on tickets allows fans
without a PSL to have a chance to be part of the Titan
game-day experience. This same limitation applies to
every single-game ticket buyer, not just to patrons
with disabilities.
Q.
How do I buy single-game tickets for seating
designed for guests with disabilities or check on
availability of tickets for a particular game?
A.
Call the Titan Ticket Office at 615-565-4200 or
contact Ticketmaster at 615-255-9600 or online at
www.ticketmaster.com. Tickets are also available at
remote Ticketmaster locations, including Kroger
stores.
19
Ticket Policies & Pricing
Q.
Amenities and Services
C
COLISEUM AMENITIES AND SERVICES
See Diagrams 5 through 10 for level-by-level locations of
all Coliseum services, amenities and emergency
assistance.
FIRST-AID AND EMERGENCY MEDICAL SERVICES
First-aid stations are located at the following places:
Main Level - Section 105 in the NW corner of the main
concourse; Section 142 in the NE corner of the main
concourse
Press Level – North of the elevator foyer near the
freight elevator
Loge Suite Level – North of the elevator foyer near
the freight elevator
Club Level – North of the elevator foyer near the
freight elevator
Mezzanine Suite Level – North of the elevator foyer
near the freight elevator
Promenade Suite Level – North of the elevator foyer
near the freight elevator
Upper Level – Sections 305 and 342
Paramedics are positioned near first-aid
stations, and ambulances are available in
the event of emergencies. Locate
Coliseum ushers or game-day/event
staff for assistance.
AREAS OF REFUGE
First-aid stations are climate-controlled
areas for temperature-sensitive guests with
disabilities and others who may require
temporary refuge. First-aid personnel will be pleased to assist
guests needing temporary refuge from temperature extremes.
20
W
WHEELCHAIR AVAILABILITY
The Coliseum has a limited number of wheelchairs available for
use during events. These can be obtained at information and
assistance centers and in first-aid rooms. In the absence of
emergency, you will be required to deposit your driver’s license
or other suitable security in order to use a wheelchair.
SPECIAL DIETARY / MEDICAL NEEDS
ASSISTIVE ANIMALS
Assistive animals are permitted inside The Coliseum.
Event staff will provide suitable space for assistive animals
upon request. It may not always be possible for assistive
animals to stay in seating areas, but every reasonable effort
will be made to accommodate special needs. We urge
patrons with assistive animals to contact The Coliseum
management office in advance of the event so that
arrangements can be made when it is essential for an
owner to have assistance from his or her animal while
seated.
21
Amenities and Services
Individuals with special dietary/medical needs should contact
a security person at their entry gate for the locations to store
special-need items — prescription drugs, dietary foods or
beverages. Although special-need items are not generally
permitted in the seating area, exceptions can be made by security
personnel when appropriate
medical documentation is made
available. Bottled water is
available at the concession
stands. Public drinking
fountains are located
throughout The Coliseum
(see Diagram 8), and an
8-ounce cup of water is
free upon request at any
concession stand.
Amenities and Services
P
POWER STATIONS
Power stations are available for recharging wheelchairs
and operating respirators and other necessary equipment.
Electrical outlets are provided beneath some platforms
designed for guests with disabilities and other electrical
outlets are near platforms. Please locate Coliseum
personnel, game-day/event staff or an usher for
assistance. Do not attempt to locate or use the connection
without assistance.
TELEPHONES / TDD / ASSISTIVE
LISTENING DEVICES
Public telephones accessible for use by guests in
wheelchairs are located throughout The Coliseum
(see Diagram 8). Amplified telephones, including
hearing-aid compatible telephones, are located with
banks of public telephones. TDD’s are available at the
Fan Accommodation Centers in the North End Zone and on the
Upper Concourses near Sections 310 and 337.
SPECIAL SIGNAGE
Coliseum signage identifying
restrooms, offices and other
areas is shown both in
conventional lettering and
numbering for sighted
persons and in Braille for
individuals with visual
impairments, all at
appropriate height.
22
C
COLISEUM ENTRANCE GATES, CONCOURSES,
RAMPS AND ELEVATORS
All main entrance gates are readily accessible using wheeled
equipment. Club and Suite entrances are also easily accessible.
The Coliseum was designed and built to be barrier free and to
meet applicable standards for ramps, concourses and
conveyances relating to width and incline. All concourses
and ramps comply with applicable law.
Please study the diagrams
for the best route to your
seat or ask an usher or
event staff for assistance.
Ushers and game-day staff
wear clothing that clearly
identifies them with The
Coliseum. Information
booths and customer
service are located in the
North and South End
Zones at Sections 101
and 123 and in the
Upper Concourses at
Sections 310 and 337.
See Diagram 6.
23
Amenities and Services
Locations of elevators for guests
with disabilities are marked on
Diagrams 5-10. Drop-off entry to
elevators to the Suite Level, Club
Level and Upper Concourses can
be accessed on both the east and
west sides of The Coliseum. See
Diagrams 5-10 and the legends for
useful information relating
to Coliseum conveyance.
Accessibility & Assistance
C
COLISEUM ACCESSIBILITY AND ASSISTANCE
The Titan Ticket Office, Will-Call windows,
concession services, automated teller machines ("ATM’s"),
water fountains, novelty and apparel stores, admission
gates and entrances, restrooms, aisles, elevators,
conveyances and ramps were all specifically designed
and built to accommodate guests with disabilities. Every
service area, booth and assistance window can be reached
with ease by guests in wheelchairs.
If you need assistance with anything, we suggest the
following:
1. Speak to a uniformed game-day or event-staff person.
Event staff wear distinctive colored shirts (bright
yellow or light blue) with markings identifying them
as staff and are trained to assist you or direct you to
someone who can.
2. Ask a uniformed police officer to direct you to a
Coliseum game-day or event-staff person.
3. Report to one of the Fan Accommodation Centers located in
each end-zone plaza area or in the Upper Concourses near
Sections 310 and 337 (see Diagrams 5-10).
4. Keep this booklet and bring it with you each time you return
to The Coliseum. The maps and diagrams identify every
public level of The Coliseum.
If you need medical assistance
for any reason, notify any police
officer or game-day staff. There
are trained emergency medical
technicians on hand at every
Titan game and most other
events. Locate First-Aid Stations
on Diagram 6.
24
E
EMERGENCY INFORMATION
The Coliseum has an emergency response plan in the event an
emergency occurs at or near The Coliseum. The Coliseum has a
command center on event days staffed by Coliseum and law
enforcement personnel. Take the following steps in the event of
an emergency:
1.
Be aware of your location in The Coliseum at all times.
2.
Know the location of exits in relation to your location.
3.
Listen for and follow instructions from The Coliseum’s
public address system.
4.
Ask for assistance and information from Coliseum staff
and uniformed game-day personnel.
25
Emergency Information
Coliseum-event staff, emergency personnel and law
enforcement are available to assist all guests, including
guests with disabilities.
Suggestions, Complaints & Questions
S
SUGGESTIONS, COMPLAINTS AND QUESTIONS
We want every visitor and guest to enjoy The Coliseum
experience for every event, including Titan games. If you
have concerns, questions or complaints about customer
service or accommodations, contact:
Dempsey Henderson
The Coliseum
One Titans Way
Nashville, TN 37213
615-565-4000
[email protected]
Rob Robinson
The Coliseum
One Titans Way
Nashville, TN 37213
615-565-4000
[email protected]
If your questions or comments involve legal issues related
to access, accommodations or the Americans with
Disabilities Act, contact:
Office of General Counsel
Tennessee Titans
460 Great Circle Road
Nashville, TN 37228
615-565-4000
[email protected]
For more information about The Coliseum and the Titans, go to
www.titansonline.com or write:
The Coliseum
One Titans Way
Nashville, TN 37213
26
T
The Tennessee Titans and The Coliseum wish to express
appreciation to the following groups for their valuable input
and assistance with this Guide:
ADA Compliance Division of the Department of Finance of
the Metropolitan Government of Nashville and
Davidson County
Disability Information Office of the Department of Social
Services of the Metropolitan Government of Nashville
and Davidson County
Metropolitan Transit Authority of the Metropolitan
Government of Nashville and Davidson County
Paralyzed Veterans of America, Mid-South Chapter,
Memphis, Tennessee
Tennessee Disability Coalition
Tennessee Protection and Advocacy
The Tennessean for the use of Diagrams 1, 2 and 14.
This Guide was published in March 2004 and was
accurate as of the date of publication. Titan and Coliseum
policies and rules are subject to change.
Special Thanks
27