Job Description
Job Title: Supported Living Manager
Reports to: Service Development Manager
Based at: Hertfordshire
Date: October 2016
Job Purpose: Assist the Service Manager to provide a person centred community focused, reliable and
responsive service to the people served in Hertfordshire creatively making the best and most effective use of
resources available.
Objectives
Ensure that people are provided with support that is
person centred and in line with their agreed support
plan and responsive to their changing needs or
aspirations
Maintain and develop the responsive staff bank and
links with agencies that ensures that sudden or
planned absence can be responded to in the most
cost effective way without diminishing the quality of
service delivered
Typical Tasks
-
Develop the Monthly rota and on call rota for
staff and Managers that is based on the needs of
the people who use the service
-
Ensure that the Weekly support allocations are
developed and managed effectively so that
people are supported by staff skilled to support
them safely
-
Communicate in a timely way both the monthly
rota, on call rota and weekly allocation with staff
to ensure that staff are able to have a good work
life balance.
-
Manage any changes to the support allocation to
ensure that people receive the support they want
and need
-
Carry out quarterly satisfaction checks in relation
to the support allocation
-
Manage the allocation of staff to allow for annual
leave and other absences to be covered
-
Ensure robust forward planning for major
holidays such as xmas/new year and Easter
-
Calculate minimum staffing requirements and
identify the maximum numbers of staff who can
be absent at any one time
-
Ensure that training needs are incorporated into
the allocations
-
You will need to be self initiated and creative to
meet the needs of a service which is complex and
wide ranging in it’s scope.
-
Maintain an up to date list of bank staff and offer
regular support to this group of staff
-
Ensure that all agency staff working in the service
have an up to date profile and are safely inducted
prior to shift
-
Maintain good links with the agencies used to
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ensure that they only provide staff who are safe
to work in the service
Work as part of a team to ensure that people
receive responsive, safe and effective support when
they need it
Ensure that all information is readily available for
staff and Managers carrying out on call duties
Ensure that complaints, concerns and compliments
are acknowledged, recorded and as necessary
allocated for investigation
-
As instructed by the Service Development
Manager undertake Support/Care plan
assessments for new referrals
-
As instructed by the Service Development
Manager undertake Risk assessment for new
referrals
-
Work as part of the management team with the
deputies and Service Development Manager.
-
As required support with duties relating to safe
administration of medication
-
Participate in On call duties as part of the regular
rotation of on call Managers
-
This will entail you in providing supervisions and
observations of staff practice to ensure quality
provision of service.
-
Manage the “on call information” ensuring that it
is up to date, keys are labelled and available for
those doing the job
-
Ensure that a short up to date profile is kept on
file including any recent concerns about the
people who use the service are kept up to date.
Contact details.
-
Collate information from the on call diary
monthly and report to the Manager
-
Liaise with the hub administrator to ensure that
the on call information is available to the Senior
management team
–
Keep a record of all complaints, concerns and
compliments received and how they are
progressed
–
Ensure that all complaints and concerns are
allocated and/or responded to in a timely
manner
–
Provide a monthly update to the Service
Development Manager of all concerns,
compliments and complaints and any trends they
indicate
–
Ensure that all complainants receive a response
to their complaint once the investigation is
completed and where indicated an apology
–
Identify key learning outcomes from complaints,
concerns or compliments and share with the
management team providing a solution focussed
response
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-
Receive accident and incident reports , check and
sign them sending them on to the Quality and
Safety Manager
-
Monitor and evaluate the trends in accidents and
incidents on a weekly and monthly basis
reporting to the Service Manager monthly
-
Keep excellent records of all activity in relation to
accident and incidents available for inspection
Be aware of your responsibilities under the Charity’s
Health and Safety policy, taking all possible steps to
ensure a safe working environment
-
Maintain a safe working environment
-
Report all incidents or potential hazards
Implement and adhere to internal and external
policies and standards e.g. Department of Health,
Commission for Social Care Inspection, Health and
Safety Executive, General Social Care Council’s Code
of Conduct, Supporting People, Valuing People,
including such standards as The Reach Standards
and other standards.
-
Ensure relevant care/support standards are
followed at all times
-
Ensure that risk assessments are carried out in
line with the changing needs of individuals
-
Maintain excellent working knowledge of
relevant standards in order to implement safely
and appropriately
-
Maintain high levels of security and facilities
within the service
-
Where applicable, ensure that staff team
understand and implement standards that reflect
the principles in the Valuing People agenda
-
Ensure that service encourages the development
of skills relating to increasing independence and
quality of life
-
Keep up to date with skills and knowledge
-
Attend mandatory training
-
Attend other training and development activity
where appropriate
-
Participate in development reviews
-
Read and seek to understand all relevant
communication e.g. staff handbook, written
communication, marketing literature
-
Attendance and participation at relevant
meetings
-
Promote the core values of the Charity - respect,
compassion, hospitality justice and trust
-
Act in a non-discriminatory manner
-
Maintain confidentiality at all times
-
Act as a positive role model to the team
-
Undertake any other duties that are in keeping
with the values of the Charity that you have the
skills/ability to carry out.
Ensure that accidents and incidents are monitored
and evaluated for learning and development
purposes
Continuous self development to ensure knowledge
and skills are relevant to the service
Actively support the vision, philosophies and values
of the Charity
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Work with and support the Service Development
Manager with the focus on community involvement.
Ensure that you have an up-to-date knowledge of
the community with its informal and formal
activities and this knowledge is shared and
developed.
Take the lead from the Service Development Manager
the Service Coordinator is to :-
Encourage the team to maintain an outward
looking focus into the community
-
Encourage the team to support people to use the
community facilities if they are able
-
Create with the support of the team a
community map which demonstrates where the
formal and informal services are.
-
Collate a directory of the formal and informal
services
-
Keep the team and the people being supported
up to date with community activities
-
This role will require you to demonstrate
leadership and be able to mentor staff in
community working.
Dimensions
Level of Disclosure - Enhanced
Person Specification
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Essential
Experience/Qualifications
Desirable
Experience/Qualifications
Knowledge and experience of complex staff rotas
Minimum Level 3 Diploma in Health and Social
Care or equivalent
Experience of the social care system
Essential Behaviours
Calm in a crisis and able to calm others
Desirable Behaviours
Able to deal with challenging situations in a positive way
Focused and able to work in a busy office without
being distracted
Focused and able to work in a busy office without being
distracted
Excellent interpersonal skills
An experienced Social care professional who is able to get
involved
Skills and abilities
Attention to detail
Skills and abilities
An understanding of the principles of person centred
approaches and co-production
Knowledge and experience of support planning and
the people who use social care services
Able to match worker to people needing support in a
sensitive and person centred way
Computer literate
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