TRAINING MATERIALS
Facilitation Skills & Attitudes
Purpose:
Participants are more confident and competent in using
a variety of facilitation skills, enabling them to put the
tools and principles of PMSD into practice.
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Objective per Phase
Phase 1 - Preparation
& Relationship Building
- get to know the market system
and the actors. Start building
relationships between actors.
Phase 2 – Trust Building
Market actors identify opportunities
and constraints
Phase 3 - Collaboration
Implementing joint action plans:

New linkages

Sustainable services

Advocacy
Market Actors
Market Facilitator
Interest
Taking a lead
Trust
Facilitation
Collaboration
Backstopping
Adapted from a diagram by Bernet, Devaux, Ortiz and Thiele, (2005)
http://portals.wi.wur.nl/files/docs/ppme/MarticipatoryMarketChainApproach.pdf
PMSD Evolution
2
Three Principles of PMSD

Systemic Thinking

Participation

Facilitation
3
5 Key Skills of a Market Facilitator
1.
Communication
2.
Relationship building
3.
Facilitating Negotiation
4.
Systems thinking
5.
Group facilitation
Inspired by EWB Canada [http://untappedmarkets.ca/files/2011/06/Market-Facilitation-Roles-and-Capacities-Guide.pdf]
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Module Agenda

Intro

How good is our communication?

Facilitating negotiation

Understanding the principles of systems

Roles of the Facilitator

Managing group dynamics
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Interest-based negotiation




Build trust through mutual
understanding and meaningful
communication
Focus on revealing
underlying interests rather
than positions
Widen the options for a
solution through the creativity
and lateral thinking that
comes from joint problem
solving
Reach agreement that
satisfies interests and adds
value for all parties.
© The Partnering Initiative / International Business
Leaders Forum
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Roles of the Facilitator
Create the space: convene
market actors; interpret
positions; democratise the
space
Manage the energy: manage
expectations; celebrate small
achievements; realise
potential
The roles of the
facilitator in PMMWs and
other workshops
Channel the process:
monitor progress; plan
strategic exercises; respond
flexibly
Moderate the conflicts:
mediate tempers; uncover
interests; encourage
constructive dialogue
7
Group Dynamics Discussion

What could be the underlying cause/reason?

What can you do in preparation?

What can you do in the moment?
8
Feedback

Aim for mastery; this can only be achieved by:
 Experience – different groups, dynamics,
situations, processes, content – every
experience, good or bad, will build your skills
 Feedback – from a variety of sources, both
positive and critical (but always constructive) –
will help you to improve
 Reflection – what do I think about that feedback?
What was my experience? What worked well?
what would I do differently?
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Further reading and development

‘Market Facilitation - Good, Bad and Ugly’

‘Being a Market Facilitator’


(includes a self-assessment)
The Roadmap!
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