WATER APPROVAL PROCESS
OVERVIEW
Connecting with Queensland Urban Utilities
Who does
this apply to?
This Fact Sheet applies to
anyone wanting to understand
the new Water Approval
Process or wanting to make a
connection, disconnection or
alteration to Queensland Urban
Utilities’ water and sewerage
networks after 1 July 2014.
The new Water Approval Process
From 1 July 2014, Queensland Urban Utilities is responsible for receiving, assessing, providing advice
and approving applications for the connection, disconnection and alteration to our water and sewerage
networks, instead of the Councils within our service territory (called the “Water Approval Process”).
This change has resulted from the Water Supply Service
Legislation Amendment Act 2014 recently passed by the
Queensland Parliament (also called the “Utility Model”).
This new arrangement is intended to streamline the
approval process for water and sewerage connections.
Queensland Urban Utilities will continue to focus on
ensuring that the changes to the approval process
required by the new legislation are as seamless as possible
for our customers.
We have prepared a suite of Fact Sheets to explain the
process for new applications from 1 July 2014 and also
to inform those customers who have development
applications already lodged with their local Council about
what to do during the transition period.
Fact Sheets
How to apply
We have the following Fact Sheets available for your information:
From 1 July 2014 you can
apply online for a connection,
disconnection or alteration to
Queensland Urban Utilities’
water or sewerage networks
via our Development Services
portal, which can be accessed
via www.urbanutilities.
com.au/developmentservices and clicking on the
CONNECTIONS button.
Fact Sheet 1:Terminology under the new Water Approval Process
Fact Sheet 2:Transitional arrangements for existing development
applications and approvals
Fact Sheet 3:How the Water Approval Process and development
assessment process work in parallel
Fact Sheet 4:
End-to-end connection process
Fact Sheet 5:
How to apply for a connection
Fact Sheet 6:
Standard Connections
Fact Sheet 7:
Certification Scheme
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participating Councils,
which
includes
the
lodged. In this case, you will need to
with
in order
to make
a connecti
lodged
on. with Council. In this case, your
Brisbane, Ipswich, Lockyer
Valley, Scenic
apply to Queensland Urban Utilities
This commonly
includes a requirement
application will conti
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Rim and Somerset local
government
areas.
for a Water Approval in relation to the
for the
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by Council and there
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of and sewerage components of
works necessary for
connecti
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For this Fact Sheetdisconnecti
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approach
Queensland
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on,
on to
your development
(see Fact Sheet 5:
our water
on or alteration of
or sewerage networks.
the water
development mustorbe
in one of the
How to apply for a connection).
sewerage
• A development
application has not
service.
following stages at 1 July 2014:
There are two types
been lodged with Council.
In this case,
of developmen
From 1tsJuly
to 2014, you will need to apply
which
Connections apply
you will need to applyStandard
to Queensland
• Development application lodged with
directly to Queensland Urban Utilities for
Urban Utilities for a Water Approval
Council and not decided
connection, disconnection or alteration to
in relation to the water and sewerage
the Queensland Urban Utilities water and
• Development application approved
components of your development,
sewerage networks.
but lodgement of operational works
including the connection, disconnection
application pending, or
or alteration to the Queensland Urban
Utilities’ networks (see Fact Sheet 5:
• Development approval which requires
How to apply for a connection).
works to be certified under Brisbane
City Council’s Minor Sewer and Water
Scheme (DA) process.
Who does this Fact Sheet apply to?
What is a Standard
Connection?
Further information
Further information, including a full
suite of Fact Sheets, can be found
on our website: www.urbanutilities.
com.au/development-services.
You can also phone 07 3432 2200
if you would like to speak to our
developer customer service team.
Who is Queensland
Urban Utilities?
Queensland Urban Utilities owns,
operates and maintains a network of
approximately 18,000kms of water
and sewerage pipes with around
528,000 connections to deliver
water and take away sewage from
properties. We are the statutory
authority delivering drinking water,
recycled water and sewerage
services to the Brisbane, Ipswich,
Lockyer Valley, Scenic Rim and
Somerset local government areas.
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Follow us on Twitter @UrbanUtilities
Visit our website
www.urbanutilities.com.au
ESS
If you require assistance
with lodging an online
application, please contact
Queensland Urban Utilities on
07 3432 2200 to speak with
a member of our developer
customer service team.
Queensland Urban Utilities is
the largest water distributorretailer authority in the South
East Queensland region covering
a service territory of 14,300km2.
Connecting with Queensland
Urban Utilities
Queensland Urban Utilities is
responsible for planning and delivering
safe, reliable and secure water to
more than 1.3 million residents
and businesses. Our role includes
providing drinking water and safely
removing and treating sewage.
Queensland Urban Utilities is
planning for our future by making
sure we continue to provide water
and sewerage services when
and where you need them. Our
business is focused on enriching
quality of life for our customers
and the communities we serve.
Q00663-2014 © Queensland Urban Utilities 2014