Denmark Road Medical Centre Practice Information Booklet
We are a well-established practice; looking after approximately 8200 patients.
Running an appointment only system, we have two full time partner doctors:
Dr Nigel Cowley (Senior Partner) and Dr Kerstin Smith. We also have 4 GP
Associates: Dr Emily Monks, Dr Miriam Santer, Dr Rupesh Seth and Dr Mike
Furze. Our current GP Registrar is Dr Jasvinder Kandola.
You may book an appointment to see any of our Doctors at this Practice.
Named GP - All Patients at this practice are allocated a named GP (this is your
registered GP). You are still able/welcome to book appointment with any GP of
your choice but your registered GP is responsible for your overall care. Should
you wish to know who this is please ask at reception.
We aim to consult with patients for routine problems within 24 hours of the
request being made. This may be via telephone consultation initially. We do
not use an automated phone answering service. Believing in traditional values
of family medicine, we simply aim to provide our patients with the best
possible care.
We are involved in research and committed to continuous nurse training. We
are also a training practice for future GP’s. As such you may be asked to take
part in a video surgery. All patients will be given the opportunity to decline
such a consultation; consents are obtained from those patients wishing to
assist with this form of training.
Disabled patients are catered for through the practice having a large car park,
with easy, flat access into the building through doorways suitable for
wheelchairs. There is an intercom buzzer for those patients who experience
difficulty with the doors. Patient documentation and reception is carried out at
custom-made reception desks. A separate room is available (on request) for
wheelchair bound patients and those seeking a more discreet area for
discussion in privacy. Disabled toilet facilities are available.
We have ample free car parking and additional parking, if necessary, is
available in Denmark Road.
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The Practice Team
Doctors:
Dr Nigel Cowley
MB ChB, MRCGP, DCH, DRCOG, FPCert, Dip Ed Med
Birmingham 1983 (GP Partner)
Dr Kerstin Smith
MD MRCGP DFFP DRCOG Dresden, Germany 1992
(GP Partner)
Dr Emily Monks
MB BCh BMedSci MRCPI DME DRCOG MRCGP DFSRH,
Dublin 2004 (GP Associate)
Dr Miriam Santer
MRCGP 1996, DRCOG & DFFP 1995 (GP Associate)
Dr Rupesh Seth
MbChB, MRCP(UK) (GP Associate)
Dr Mike Furze
MB, Chb, MRCP, DRCOG, MRCGP
Dr Jasvinder Kandola
GP Registrar
Practice Manager:
Hayley Moore MCMI CIPP
Our Practice Manager, is available to help you with any administrative or nonmedical aspects of your health care. Hayley is also available to discuss any
suggestions or complaints.
Reception Manager
Penny Cornell CIPP
Penny and the reception team, are your link with the rest of the practice.
They will try in every way to help you, and the more information that you are
able to give them the better they will be able to assist you. They also carry out
much of the behind-the-scene jobs ie contacting hospitals or agencies,
updating records, filing and scanning of correspondence etc.
Practice Secretary
Tina Maton
Tina is responsible for ensuring that all patient referral letters are produced
and despatched to the various providers and patient management on the
Choose and Book e-referral IT system.
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IT
Kath Hodgson
Kath is responsible for Information and Technology systems. She also collates
data as required by the Doctors and is responsible for calling in patients, with
long term conditions such as Diabetes, COPD, Asthma, for their routine checks
Admin Assistant
Caroline Tummon
Caroline assists the Practice Manager with day to day administrative requests
and provides general assisance to the practice team and Reception Team.
Receptionists/Patient Services:
Pauline Broadbent
Toni Kane
Debbie Dyer
Nikki Dix
Zakiya Cheeseman
Practice Nurses:
Hilary Mackie – Treatment Room Manager
Melanie Bates
Julie Brand
Chrissie Taylor
Sharon Hayes
Debbie Tucker
Tina Tranter
Health Care Assistants:
Jennifer Warne
Debbie Dyer
Hilary and her team work in the treatment rooms. They are available for
various treatments including:




Injections
Dressings
Ear syringing
General advice
In addition, the nurses are also trained to run various clinics including the
taking of cervical smears. These are usually by an invitation letter you will
receive from the Health Authority.
The reception team will be happy to book your appointment. Timings of the
Practice Nurse/Health Care Assistant appointments vary in duration according
to the treatment you require. Please be prepared that we will need to obtain
some information from you to book an appointment slot with adequate time.
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Health Visiting Team:
Sarah Howcroft / Annelie Docherty-Palin Health Visitors
Paula Constant, admin support
Claire Fisher – Nursery Nurse
District Nurses: Jenny Scott
Sarah Doughty, Carolyn Alcazar,
Louise Crewe
Health Care Assistant: Teri Abbott
District Nursing Team:
Community midwife: Our Royal Bournemouth Hospital Midwife is Samantha
Dancer. She comes to the surgery to hold her clinic all day on a Monday.
In-house counselling service: We have an in house counselling team.
Appointments with the counsellors are via referral from your GP.
Doctor Appointment Times
Dr Nigel Cowley – GP Partner
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
a.m.
7.50 – 10.40
7.50 – 10.50
7.50 – 9.05 (then
tutorials for trainees)
7.50 – 10.50
7.50 – 10.50
Closed
Closed
p.m.
2.00 – 4.50
3.30 – 6.50
3.00 – 5.50
3.00 – 5.50
No clinic
Out of hours
Out of hours
Dr Kerstin Smith – GP Partner
a.m.
Monday
Tuesday
Wednesday
Thursday
Friday
p.m.
3.00 – 5.50
3.45 – 6.50
No clinic
2.30 – 5.20
3.00 – 5.50
Saturday
7.50 – 10.45
7.50 – 10.50
7.50 – 10.50
8.30 – 11.20
7.50 – 10.50 or
Wimborne Hospital
Closed
Sunday
Closed
Out of hours
Out of hours
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Dr Emily Monks – GP Associate
a.m.
Wednesday
Thursday
p.m.
8.30 – 11.30
8.30 – 11.30
2.30 – 5.20
2.30 – 5.20
Dr Miriam Santer – GP Associate
Tuesday
a.m.
9.20 – 12.20
p.m.
4.10 – 18.40
Dr Rupesh Seth – GP Associate
a.m.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
p.m.
8.30 – 11.30
8.30 – 11.30
8.30 – 11.30
No clinic
8.30 - 11.30
Closed
Closed
2.50 – 5.50
4.00 – 6.50
2.50 – 5.50
No clinic
2.50 – 5.50
Out of hours
Out of hours
Dr Mike Furze – GP Associate
a.m.
Monday
Wednesday
Friday
Saturday
Sunday
p.m.
8.30 – 11.30
8.30 – 11.30
8.30 – 11.30
Closed
Closed
2.40 – 5.40
2.40 - 5.40
2.40 – 5.40
Out of hours
Out of hours
Dr Jasvinder Kandola – GP Registar
a.m.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
8.30 – 10.30
8.30 – 10.30
University
8.30 – 10.30
8.30 - 10.30
Closed
Closed
p.m.
2.00 – 5.00
2.00 – 5.00
University
No clinic
2.00 – 5.00
Out of hours
Out of hours
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Monday
Tuesday
Wednesday
Friday
Saturday
Sunday
Closed
Closed
Out of hours
Out of hours
All partners within Denmark Road Medical Centre will extend their surgeries to
cope with demand ie: on return from annual leave.
GP’s may alter surgeries occasionally to attend NHS Dorset Clinical
Commissioning Group meetings.
The practice opening hours are as follows:
Monday
7.50 am
To
Tuesday
7.50 am
To
Wednesday
Thursday
Friday
7.50 am
7.50 am
7.50 am
To
To
To
Practice area:
Practice Area
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6.30 pm
7.30 pm
Last appt 6.50 pm
6.30 pm
6.30 pm
6.30 pm
Home visits
If you are too ill to attend surgery and require a home visit, please telephone
521111 before 10am if possible. This will help the doctors to plan their
visits for the day. Please be prepared to give some details of the problem as it
helps the doctor to decide which are the most urgent cases.
New patients
New patients and their families are always welcome to register with the
practice. Please give your NHS medical card and two forms of identification,
one of which should be photographic, to our receptionist or you may ask for a
registration form to complete. Pre-registration forms and new patient health
questionnaires
are
also
available
on
our
website:
www.denmarkroadmedicalcentre.nhs.uk
Change of Name, Address, Telephone/Mobile number
Please let the practice know if you change your name, address or telephone
number so that our records are kept up to date. However, if you move out of
the practice area you should register promptly with a new doctor.
Repeat Prescriptions
Regular medication is normally prescribed at intervals of 1-2 months. We
have a fully computerised system and would ask you to allow at least 48
working hours notice to process your prescription request. Should you wish
your repeat prescription to be posted to you, then please forward your request
accompanied by a stamped, self-addressed envelope. For prescriptions
requested over the telephone please leave your call until after 10
am, if possible, avoiding the busy times.
Telephone Consultations
The doctors provide consultations via the telephone. Just telephone the
receptionist, ask for a telephone consultation with your doctor, and the
receptionist will book you an appointment in the usual way but with the Doctor
telephoning you at the appointed time. **Please ensure you will not be driving
when receiving a call to a mobile phone.
Results
If you do telephone for results, please leave your call until between 11.00 am
and 12.30 pm or after 3.00 pm avoiding the busy times.
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Emergencies and out of hours calls
In the event that you need to see a doctor outside the normal surgery hours,
please telephone the NHS out of hours service on 111 where your call will be
answered by an operator who will take your details and arrange for you to
speak to a doctor. This is a free service number; however mobile phones will
require at least 1 pence credit in order to make the call.
Waiting Times
Patients will always be offered an appointment on the day that they make a
request to see a doctor if their need be of an urgent nature. We aim to offer
non-urgent appointments in less than 48 hours and preferably sooner.
In the unlikely event that patients' are required to wait for 20
minutes or more past their appointed time, the reception staff will
ensure that individual patients are informed of the reason for the
delay, or offer an alternative appointment if the patient cannot wait.
Any patients waiting longer than an hour after their appointment
time will receive a letter of apology and an explanation for the
reason.
Portable T Loop System
The Practice has a portable T Loop Hearing system. If you wish to use this
facility please speak to the receptionist at the desk
Nurse-led Health Promotion Clinics
The following clinics are run by our nurses. Booking can be made via the
reception staff.
*
*
*
*
*
*
*
*
Diabetic
* Stop Smoking advice
COPD * Cardiac
* Health checks – well person
Hypertension
* Travel
Smears
* Wound care dressings
Ear syringing
* Asthma
Liquid Nitrogen
* Blood pressure checks
Weight
Immunisations: Babies, shingles, flu, childhood flu, Men ACWY
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Minor Surgery: This service is available from the doctors for removal of small
skin lumps, injections to joints etc.
Newly Registered Patients: All newly registered patients are able to attend
a health screening examination.
Non NHS Examinations: Medical examinations for special purposes eg preemployment, fitness for sports, fitness to travel etc, are available but are not
part of your doctors NHS duties and therefore a standard fee will be payable.
Please make an appointment at reception or by telephoning 521111.
Immunisations: All adults should ensure that they are up to date with
tetanus immunisations. Flu vaccinations are available each autumn, free of
charge, to those who are at risk. To find more information about who should
have the flu jab please visit this website:
http://www.nhs.uk/conditions/vaccinations/pages/flu-influenza-vaccine.aspx
Or please ring reception for details. Each person should have a course of
three polio immunisations throughout their lives (these are mostly given
during the school years), or if travelling to certain countries. If you are not
sure that you are up to date with any vaccinations, please check with the
Practice Nurse. A full range of advice and vaccinations are available in respect
of travel abroad. A form should be collected from a receptionist who will
advise you of the appointment procedure. An appropriate travel information
pack will be put together for you to read before booking your travel
appointment.
Cervical Smear: It is very important for all women between the ages of 25 64 to have a cervical smear taken. These are every three years for 25-49 year
olds then 5 yearly for 50 – 64 year olds. There are many early stages of
cervical cancer. If picked up early this is totally curable by simple treatment
and no large operation is necessary
Family Planning: The doctors provide family planning advice to both men
and women of any age in complete confidence. This is carried out during a
normal surgery appointment.
Emergency Contraception: This is available within three days after you
have been at risk.
Tell the receptionist that you require an urgent
appointment on the same day.
Suggestions and Complaints: The doctors and staff are always open to
suggestions that you might have to improve our services to you. Should you
wish to make a suggestion to us, please speak to the Practice Manager,
Hayley Moore, who will ensure that the suggestion is raised with the Doctors.
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Occasionally, patients feel that they would like to register a complaint
regarding an aspect of our service. Should you wish to complain about any
aspect of our service to you please ask to speak to Hayley Moore, who will
endeavor to give you an immediate explanation, or if, for any reason she is
unable to resolve the matter to our mutual satisfaction, she will advise you on
how you may formally complain to the NHS England Commissioning Board**.
We like to view complaints positively as an important opportunity to improve
your care. **NHS Commissioning Board, PO Box 16738, REDDITCH, B97 9PT. Or
alternatively: Parliamentary & Health Service Ombudsman, Government
Office, Millbank Tower, 30 Millbank, London, SW1P 4QP, Phone:0345 015
4033
Practice Newsletter
Dr Cowley is editor of our monthly newsletter ‘The Denmark Doctor’
available from the reception desk. The publication contains topical information,
quizzes, anecdotes, practice information and a biased analysis of the politics of
the National Health Service.
Patient Participation Group
Would you like to help … ‘to advise and assist the Denmark Road
Practice in its aim to provide the best possible care for its patients’?
If so then the Denmark Road Patient Group would be delighted to meet you!
For those who are not familiar with the Patient Group, a group of patients
from all different realms of life, meet every 2 months in a meeting room at the
surgery for about an hour in the evening. The group are there to act as a
sounding board for the practice, and a means of receiving and providing
feedback from and on behalf of the patients at Demark Road Medical Centre.
The practice may bring forward issues, ideas or concerns to the Patient Group,
where they are discussed in some detail before they are implemented. This is
a great forum and medium for those concerned with giving the ‘Patients’ a
voice: opening up a dialogue between the practice and its patients. It is not a
fund-raising body or a complaints body; however, we can and do make a
difference to the practice in many ways.
If you are interested in joining our ‘merry band’ please ask your GP for more
details or contact the Chairperson of the PPG by leaving your contact details
with the Practice Secretary who will put the Chairperson in touch with you.
We look forward to seeing you!
If you would like to contribute but cannot commit to meetings, please join our
e-mail contact list. You will only be asked questions about the practice and
what we can do to improve those services, with an occasional questionnaire.
Please e-mail us on: [email protected]
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POLICY FOR REMOVAL OF PATIENTS FROM PRACTICE LIST
Purpose
The Denmark Road Medical Centre aims to provide the best possible health
care for their patients. However there may be circumstances when it would be
considered reasonable, or in the best interests of the patient, to remove
patients from the list.
The purpose of this policy, therefore, is to define the practice guidelines as to
when it is reasonable to remove a patient from the practice list and to ensure
that any concerns about removing patients from the list are dealt with fairly.
Situations which justify removal
Violence
Crime & Deception
Distance
Irretrievable Breakdown of the Doctor-Patient Relationship
Procedure for Removal
Violence / Crime and Deception
Any incident involving violence, crime or deception will be reported to the
Practice Manager, who will complete an incident report and bring to the
attention of the practice partners.
Each individual case will be discussed at a Practice Meeting and a majority
agreement will be reached.
Following agreement, the practice manager will write to the patient and
explain the reasons for their removal.
The exception to this is if a patient has to be reported to the police for violent
behaviour towards any member of the practice staff when s/he may be
immediately removed.
Distance
On notification that the patient is no longer living within the practice
boundary, a letter will be sent to the patient advising of their need to reregister with another Doctor within the next 30 days.
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If the patient has not re-registered, or contacted the surgery with a
reasonable explanation, within the 30 day period, they will be removed from
the practice list.
Guidance on removing patients due to irretrievable breakdown of the
doctor - patient relationship
Occasionally patients persistently act inconsiderately and their behaviour falls
outside that which is normally considered to be reasonable. In such
circumstances there may be a complete breakdown in the doctor-patient
relationship.
A more detailed copy of this Policy is available from the Practice Manager
The Partners at the Denmark Road Medical Centre re-affirm their commitment
to do everything possible to protect staff, patients and visitors from
unacceptable behaviour and their zero tolerance of any incident that causes
hurt, alarm damage or distress.
CONFIDENTIALITY AND DATA PROTECTION
Please be assured that the confidential nature of consultations and records is
respected at all times.
The practice adheres to NHS guidelines in respect of patient information and is
registered under the Data Protection Act.
How we keep your records confidential and secure:
Everyone working for the NHS has a legal duty to keep information about you
confidential and secure.
You may be receiving care from other organisations as well as the NHS (like
Social Services). We may need to share some information about you so as we
can all work together for your benefit.
We will only ever use or pass on information about you if others involved in
your care have a genuine need for it. When we pass on any information we
will ensure it is kept confidential and secure.
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We will not disclose your information to third parties without your permission
unless there are exceptional circumstances, such as when the health or safety
of others is at risk or where the law requires information to be passed on.
Again if we do need to disclose your information we will ensure it is kept
secure.
Anyone who receives information from us is also under a legal obligation to
keep it confidential and secure
We are required by law to report certain information to the appropriate
authorities. This is only provided after formal permission has been given by a
qualified Health Professional. Occasions when we must pass on information
include:



notification of new births
where we encounter infectious diseases which may endanger the safety of
others, such as meningitis or measles (but not HIV/AIDS)
where a formal Court Order has been issued
Our guiding principle is that we are holding your records in strict
confidence and with a high level of security
How your records are used to help the NHS
Your information may also be used to help us:

look after the health of the general public

pay your GP, Dentist and Hospital for the care they provide

audit NHS accounts and services

investigate untoward incidents or complaints

make sure our services can meet patient needs in the future

prepare statistics on NHS performance

review the care we provide to ensure it is of the highest standard

teach and train Healthcare Professionals

conduct health research and development
Where information is used for statistical purposes, stringent measures are
taken to ensure that individual patients cannot be identified. Anonymous
statistical information may also be passed to other organisations with a
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legitimate interest, including universities, community safety units and research
institutions.
Information may be shared with:
Strategic Health Authorities
Bournemouth & Poole Hospital/Foundation Trusts
NHS Dorset Clinical Commissioning Group
General Practitioners (GP’s)
Ambulance Services
Your information may also, subject to strict agreements describing how it will
be used, be shared with:






NHS Common Services Agencies such as Dentists, Ophthalmic services and
so on
Social Services
Education Services
Local Authorities
Voluntary Sector Providers
Private Sector Providers
How we ensure your information is accurate
We also have a duty to ensure your information is accurate and up-to-date to
make certain we have the correct contact and treatment details about you.
To do this we undertake Information Quality Assurance Assessments to ensure
we deliver improvements in the quality of the information we record about
you.
How you can get access to your own health records
The Data Protection Act 1998, which came into force on 1 March 2000, allows
you to find out what information about you is held on computer and in certain
manual records. This is known as “right of subject access”. It applies to your
health records.
If you want to see them you should make a request to the NHS organisations
where you are being, or have been, treated.
If you require a copy of your GP records please contact your practice direct.
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For primary care services offered by the DorsetHealthcare University
Foundation Trust please contact the health records manager in writing to:
11 Shelley Road, Bournemouth BH1 4JQ. You are entitled to receive a copy
but should note that a charge will usually be made. You should also be aware
that in certain circumstances your right to see some details in your health
records may be limited in your own interest or for other reasons.
Security
Please ensure that you lock your car and leave any valuables out of sight.
Please take care not to leave anything in the waiting room when you leave.
The practice cannot accept responsibility for patient’s property whilst on
surgery premises.
CARERS INFORMATION
Denmark Road Medical Centre have a named lead;- Penny Cornell, who is
responsible for the operational management of the Carer’s Register and
services provided for carers. We would like to offer carers the opportunity to
register. We will ensure that carers are offered information, services and
support information.
There is information on the screens in reception specifically for carers. There is
also some local/national information that can be taken away from the practice.
Defining a carer
A carer is someone who, without payment, provides support to a partner,
child, relative, friend or neighbour who could not manage without their help.
This could be due to age, physical or mental illness, addiction or disability.
Caring roles can include administering medication, lifting and handling,
personal or emotional care. A young carer is under the age of 18 and carries
out significant caring tasks and assumes a level of responsibility for another
person, which is inappropriate to their age.
When you tell us that you are caring for someone we will place your details on
our carers register so that practice staff are aware you are a carer. We will not
share this knowledge with anyone else unless you tell us that we can. We may
be able to offer you other services to help you care for your own health.
If you are giving regular and substantial help to the person that you care for,
you will be entitled to a Social Services Carers Assessment which will also give
you advice and information. You may also be entitled to practical help and
support. Contact the Social Services Department where the cared for person
lives to ask for an assessment. This is a free service.
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New patients, please note:
Currently your GP has a computer system which holds your medical records
within your surgery.
There is system being called the Summary Care Record. Your Summary Care
Record will contain your basic medical information such as details of allergies,
current prescriptions and bad reactions/allergies to medicines. This means that
clinical staff anywhere in England can access your medical records if they need
to whilst treating you.
As a patient you have choices. You can choose not to have a Summary Care
Record or to limit what is shared, and you can change your mind at any time.
It is not mandatory for you to have a summary care record and there are a
number of choices available to you.
Most, but not all GP practices will be participating. At participating GP
practices, and if you are over 16, you will have received or will be receiving a
letter providing you with details of the service being offered and this also
explains your options. However if you are new to the practice or this area you
may not have received your letter containing all the information you need in
order to make your choice. If you do not wish to have a summary care record
you may refuse this via your GP or by going on-line at:
http://systems.digital.nhs.uk/scr/library/optout.pdf Copy and paste to browser
or by obtaining a form from reception.
In addition, a new safeguard has been added. If a healthcare professional
needs to view your summary care record your permission will be asked
beforehand unless you are unable to communicate your wishes at the point of
care. For further information on patient choices please contact the Summary
Care Project Manager on 01305 361149 or visit your GP surgery to discuss
your options with your GP or staff member. Please see enclosed information
leaflets.
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USEFUL TELEPHONE NUMBERS
Age Concern (Winton)
Bournemouth Care Direct
Carers Direct – NHS Choices
Christchurch Hospital
Denmark Road Medical Centre
Fax
Family Health Services Agency – Medical Services
For patients to ring
Boscombe and Springbourne GP walk-in Centre 66-68
Palmerston Road Bournemouth BH1 4JT
NHS Direct
NHS Dorset, Clinical Commissioning Group
Canford House, Discovery Court Business Centre,
551-553 Wallisdown Road, Poole, BH12 5AG
Out of hours service
Patient Contact Centre appointments
Poole General Hospital
Royal Bournemouth Hospital
01202 530530
01202 454979
0808 802 0202
01202 486361
01202 521111
01202 516761
01726 627661
St Ann’s Hospital
01202 708881
01202 720174
0845 46 47
01202 541400
111
01202 705100
01202 665511
01202 303626
USEFUL CONTACTS FOR WORKING WITH CARERS
Bournemouth Social Services (Care Direct
01202
454874/454979
Bournemouth Young Carers Worker
01202 853326
Carers UK (National organisation support/advice
0808 808 7777
Department for Work and Pensions (Benefits)
Claimant over 60 years
0800 991234
Claimant under 60 years
0800 055 6688
Help and Care Carerslink
0300 111 3303
Poole Social Services (Helpdesk)
01202 633902
Poole Young Carers Worker
01202 261550
SOME LOCAL SELF HELP GROUPS
Age Concern (Winton)
Alzheimer’s/dementia disease association
East Dorset Mental health Carers Forum
Relate (relationship support)
Samaritans
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01202 530530
01202 716393
01202 481730
01202 311231
0845 7909 090
THE RIGHTS AND RESPONSIBILITIES OF PATIENTS
You will be treated with respect and as a partner in your care. Being a partner
means you have responsibilities too.
We will:

Treat you with courtesy and respect

Work in partnership with you to achieve the best care possible

Involve you and listen to your opinions and views in all aspects of your
clinical care

Advise you of the steps you can take to promote good health and a
healthy lifestyle

Advise you if your wait is expected to be longer than 30 minutes to be
seen and we will write to you with an explanation and apology if you
wait longer than 1 hour to be seen
We would respectfully ask that you:

Treat staff with courtesy and respect

Let us know if you have to cancel an appointment or are running late

Inform the practice staff of any alterations in your circumstances, such
as change of surname, address or telephone number

Let us know if there is anything you feel we could do to improve the
service we offer
Website: www.denmarkroadmedicalcentre.nhs.uk
For further practice information, appointment booking on-line, repeat
prescription ordering, canceling appointments.
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