Western and
Central New York
Offices To Serve You
Amherst
100 International Drive
Williamsville, NY 14221
716-633-9860
Batavia
8351 Lewiston Road
Batavia, NY 14020
585-344-1910
Ithaca
723 South Meadow Street
Ithaca, NY 14850
607-273-6727
Buffalo
2658 Delaware Avenue
Buffalo, NY 14216
716-873-0111
Niagara Falls
Wegmans Plaza
1595 Military Road
Niagara Falls, NY 14304
716-298-5651
Camillus
5103 West Genesee Street
Camillus, NY 13031
315-487-2700
Newion
at
Loc
Cicero
Olean
One Bluebird Square
175 North Union Street
P.O. Box 387
Olean, NY 14760
716-372-3511
One
Card
Does
It All.
Orchard Park
3364 Southwestern Blvd.
Orchard Park, NY 14127
716-675-4454
Marketplace Mall
5663 East Circle Dr.
Suite 300
Cicero, NY 13039
315-452-3282
Dewitt
3175 East Genesee Street
Syracuse, NY 13224
315-446-3134
Dunkirk
3968 Vineyard Drive
Dunkirk, NY 14048
716-366-3599
Penfield
2156 Penfield Road
Penfield, NY 14526
585-377-8500
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Pittsford
3240 Monroe Ave.
Pittsford, NY 14618
585-249-1390
Greece
3160 West Ridge Rd.
Rochester, NY 14626
585-227-9600
Watertown
Outer Washington Street
19482 U.S. Route 11
Watertown, NY 13601
315-788-5250
AAA.com
For members, there is NO FEE
to purchase travel through AAA.com!
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Privacy Notice
EMERGENCY ROAD SERVICE
Buffalo Metro:
716-633-8363
Rochester Metro:
585-461-4100
Syracuse Metro:
315-451-2525
All Other Areas:
1-800-222-4357
(1-800-AAA-HELP)
MEMBER SERVICE CENTER
Buffalo Metro:
716-634-7900
Rochester Metro:
585-461-4660
Syracuse Metro:
315-451-2000
All Other Areas:
1-800-836-2582
TRAVEL
Buffalo Metro:
716-633-3480
Rochester Metro:
585-461-4660
Syracuse Metro:
315-451-1115
All Other Areas:
1-800-937-1222
TTY NUMBERS
Your Privacy is Important to Us: The foundation of a business is based on trust;
AAA Western and Central New York (AAA WCNY) realizes that. To maintain that trust,
AAAWCNY is committed to maintaining the privacy of its members’ Nonpublic Personal
Information (“NPI” or “Member Information”). AAAWCNY would like to take this opportunity to inform you of how we are committed to protecting your member information.
Privacy Compliance: Recent federal legislation requires that all financial institutions
provide customers with a statement outlining the policies and practices related to the
sharing of NPI. At AAAWCNY, we have always been committed to protecting your privacy
and are providing this notice to you to demonstrate our commitment to you. If you decide
to terminate your relationship with AAAWCNY or your membership lapses, we will continue to abide by the practices described in this notice and any amendments to this
notice.
Why We Collect Information: AAAWCNY collects information about you in order to
protect your membership from unauthorized access, to better understand your needs as
a member, to improve and develop new products, provide services that may be of value
and to inform you of special promotions, services and benefits. We also collect information necessary to administer your account and to process services associated with your
membership. We maintain this information to provide the highest possible quality of
service.
Information We Collect: We collect member information about you on applications
or other forms we receive from you, information about your transactions with us or others,
information we receive from consumer reporting agencies, from other companies we work
with, from companies providing marketing and demographic information and information
obtained to protect against insurance fraud and identity theft.
How We Keep Information Secure: Your member information is only available to
authorized individuals responsible for providing AAAWCNY products and services. We
maintain physical, electronic and procedural safeguards that comply with legal requirements to protect member information.
Information We May Disclose: We may disclose the following kinds of NPI about
you:
• Information we receive from you on applications or other forms, such as your
name and address;
• Information about your transactions with us or others--such as your account
balance, payment history, parties to transactions and credit card usage; and
• Information we receive from a consumer reporting agency, from other companies
we work with and from providers of marketing and demographic information,
such as your purchasing preferences.
Who We Disclose Information To: We may disclose member information about
you to the following:
• Financial institutions with whom we have joint marketing agreements or who
provide marketing services on our behalf; and
• Financial service providers, such as banks and insurance companies.
Glossary
“Affiliate” means any company that controls, is controlled by or is under common
control with AAAWCNY.
“Financial Institution” means any institution the business of which is engaged in
financial activities as described in section 4(k) of the Bank Holding Company Act.
“Nonpublic Personal Information” means personally identifiable financial information about an individual provided to a financial institution in order to obtain a financial
product or service.
“Nonaffiliated Third Party” means any person except an affiliate of a financial institution or a joint employee of a financial institution and a third party.
Opt-out : If you prefer AAAWCNY not disclose your member information to nonaffiliated third parties (except as permitted or required by law) you may exercise your right to
opt out of such disclosure by filling out the form below and mailing it to us. By opting out
you will be precluded from receiving notice of special promotions offered through
AAAWCNY which may benefit you. We may still include notices and information about
other products and services when communicating with you about your account and
related products and services. You will also still receive the AAA Going Places magazine
six times per year. Opting out will not prevent you from receiving solicitations from other
companies obtaining information about you from other sources.
PRIVACY NOTICE OPT OUT
Buffalo Area:
716-634-3811
Rochester Area:
585-461-1876
Syracuse Area:
315-451-5020
Dial 711 for New York State Relay Service
Please mail to:
AAA Western and Central New York
Attention: Privacy
Post Office Box 9006
Williamsville, New York 14231-9006
Name: ____________________________________________
Membership #: ______________________________________
Address: __________________________________________
City: ______________________________________________
State: __________________ Zip Code: ________________
Signed: ____________________________________________
By 2030, one in five people will be age sixty-five
or older. AAA’s “Lifelong Safe Mobility” campaign is
designed to help seniors stay mobile for as long as safely
possible. The campaign focuses on senior-friendly road
design, driver-screening tools, vehicle safety improvements and alternative transportation options. In addition,
through its Driver Improvement Program, AAA offers
practical advice and guidance for drivers of all ages,
including those over age fifty-five.
Regarding the environment, AAA believes the right to
travel carries with it the responsibility to use natural
resources wisely to help preserve and enhance the environment for the enjoyment of present and future generations.
Decades ago, AAA was among the first organizations
to encourage motorists to properly dispose of used motor
oil, tires and batteries and to maintain ignition systems to
reduce emissions and save fuel. Today, AAA supports
high-profile public events like National Car Care Month
and the AAA Great Battery Roundup® to help educate
consumers on the importance of driving a well-maintained
vehicle and how to properly dispose of used vehicle parts,
such as batteries.
AAA’s past and present advocacy efforts are highlighted on AAA Exchange, a dedicated public affairs website (aaapublicaffairs.com).
Driver Programs
AAA's Driver Improvement Program
A six-hour defensive driving course for all
licensed drivers who wish to not only refresh
their driving skills, but receive a 10 percent
insurance discount on collision, liability and
no-fault for the principal driver and reduce the
total on their New York State driving record
by up to four points.
Welcome to
AAA Membership!
Dear Member,
As a AAA member, you belong to one of the largest
membership organizations in the world. AAA has
served members since 1902, and our number-one
priority continues to be high-quality, personal
service. Today, there are more than 49 million
members served at over 1,100 Travel Centers in
the United States and Canada.
AAA membership is an excellent value. Membership
provides automotive and emergency services, complete travel planning, top quality financial services
and Show Your Card & Save® discounts. AAA
gives you protection, convenience and savings when
you are driving, traveling far away or close to home.
5-Hour Pre-Licensing Course
The five-hour course provides new drivers basic information on “rules of the road,” safe driving principles,
defensive driving skills and other factors affecting drivers
as they prepare to become licensed drivers.
The AAA Member Benefit Guide is intended to help
you take full advantage of your membership. Read it
over, then keep it handy for easy reference any time
you have a question about benefits.
AAA Driving Academy
To assist parents in the process of developing and
teaching their new teen drivers, AAA Driving Academy
offers interactive classroom instruction with behind-thewheel training and adult supervised practice. AAA
Driving Academy provides new drivers with a new and
exciting way to learn to drive safely, and can tailor a
driver training package to suit your needs. Specal AAA
member pricing is available.
For a complete listing of dates, times, and locations
of all available Driver Programs, visit us online at
www.aaadriverprograms.com or call (800)836-2582.
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Thank you for the opportunity to serve you in the
years ahead.
AAA Western & Central New York
AAA Benefit Guide
Membership
1-4
Your Basic Membership, Adding Other Drivers In Your
Household, Adding on the Benefits of Plus/RV or Premier/
RV, Trip Interruption Protection, Complimentary Rental
Car, Hertz #1 Gold Club Membership, Lost Key Service,
Membership Review
Automotive & Emergency
Road Service
5-9
Approved Auto Repair Program, Eligible Vehicles,
Emergency Services, Scope of Service, How to Obtain
Emergency Road Service, Stay With Your Vehicle,
Safety, Canceling Calls, When Services Do Not
Apply, Unavoidable Delays, Alternate Service,
Emergency Repair Check Acceptance, Excessive Use,
Service Comments, Membership Refund Policy
Auto Travel
9-11
Maps and TripTik® Routings, Domestic TourBook®
Guides, CampBook® Guides, Reservations
Anti-Theft Reward
Your Club pays a $500 reward for civilian information
leading to the arrest and conviction of anyone anywhere
stealing a member’s car. This protection discourages professional thieves from stealing a member’s car.
Hit-Run Reward
The Club offers a $500 reward for civilian information
leading to the arrest and conviction of hit-run drivers in
cases where personal injury or death is involved. This is
one more effort the Club makes to promote safety on
streets and highways.
AAA Going Places
You'll receive six issues annually. This colorful, informative
magazine covers automotive and
travel-related subjects, member
benefits and issues that could affect
you as a motorist and traveler.
aaa.com
Most member services and benefits can now be
obtained anytime at aaa.com. Browse cruise specials,
renew your membership, get an online routing with the
Internet TripTik®, make airline reservations and more…
all from the convenience of home. Visit aaa.com today.
Public Affairs and Travel Safety
Advocating Safety and Responsible Mobility
Travel Agency
11-14
AAA Travel Money, Special Member Benefits, Cruise
the World with AAA, Passport Photos, Foreign Maps
and Tour Guides, AAA Group Travel, Trip
Cancellation Insurance, International/Inter-American
Driving Permit
Financial
14-15
AAA/Visa®
Credit Card, Automatic Dues Renewal,
Gift Cards, Vehicle Financing, Insurance Benefits,
Member Deposit Program
Additional Benefits
15-18
Save®,
Show Your Card &
Movie, Car Wash and
Amusement Park Discounts, Travel Store, Bail Bonds,
Anti-Theft Reward, Hit-Run Reward, AAA Going
Places Magazine, aaa.com, Public Affairs and Travel
Safety, Driver Programs
Privacy Notice
19
AAA represents the interests of motorists and travelers
in transportation, safety, environmental and tourism issues
at local, state and federal levels.
As the “traveler’s champion,” AAA’s public service
efforts have long been aimed at improving safety for the
motoring public. This is evident in the programs your
Club sponsors:
✓School Safety Patrol Program
✓Community Traffic Safety Program
✓Child Car Seat Clinics
✓School’s Open - Drive Carefully
✓Speakers Bureau
✓Brochure and Video Library
Additionally, AAA sponsors programs that encourage
high school students to continue their education in automotive technology and travel & tourism related fields. The
Ford/AAA Auto Skills Competition and the AAA Travel
High School Challenge afford students the opportunity to
win scholarships funds as well.
The association also fights unfair taxes on travelers
and continues to lead efforts to improve traffic safety.
Moreover, AAA constantly lobbies to close loopholes in
safety laws and has worked extensively to encourage
vehicle manufacturers to improve their occupant protection systems.
17
asking members to present their AAA
membership cards for substantial savings. Call our Member Service
Center (see phone numbers on
inside front cover) for a listing of
participating businesses or visit us
at aaa.com. Save money on everything
from hotel reservations to car rentals, from
eyeglasses to theme park admissions and on truck
rentals. Look for the Show Your Card & Save® logo at
participating businesses at home or on the road.
New AAA Pharmacy Benefit
Access benefit information and pharmacy locations by
clicking aaa.com/prescriptions or calling 1-866-AAASAVE (1-866-222-7283).
Movie, Car Wash and Amusement Park
Discounts
The Club sells discounted cinema passes to AMC,
Regal, Dipson and more; Discounted car wash and car
detailing tickets from Delta Sonic are available in Buffalo,
Rochester and Syracuse metropolitan offices, as well as
other local car washes. Local and nationwide amusement
park tickets, such as Walt Disney World, Universal
Orlando, and Busch Entertainment Group properties are
available at a discount to members. Visit aaa.com or call
the nearest Travel Center for prices and further information. Tickets can be ordered by phone or mail by using
AAA/Visa®, MasterCard or Discover. A shipping and
handling fee will be added to mail orders.
Travel Store
Located in each of our AAA Travel Centers, the Travel
Stores offer designer luggage, kids luggage, travel essentials, travel games and more at special member pricing. For
a wider selection of luggage and accessories, members can
visit the e-travel store on aaa.com and receive specially
discounted prices on merchandise shipped right to their door.
$5,000 Bail Bond/ $1,000 Arrest Bond
In the event of your arrest or detention anywhere in the
United States by reason of any violation of a motor vehicle
law, except violation of national or state prohibition or
narcotic acts, your membership will provide a bail bond in
any amount not exceeding $1,000. To get bail, call the
nearest AAA Club.
In most jurisdictions, where the amount of bail is $500
or less, your membership card will be accepted in lieu of
an executed bond. Your Club will redeem your card by
paying the set bail and will expect remittance of the bail
amount before returning the card to you.
This benefit is not available under the following circumstances: violations involving driving while under the influence
of intoxicating liquors, drugs or narcotics; failure to appear
for violations; driving on a suspended/revoked driver’s
license; hit and run; failure to present evidence of insurance; illegal use or falsification of license or registration;
engaging in a felony; attempting to elude/eluding police;
or while driving a vehicle used for commercial purposes.
16
Your AAA membership not
only provides peace of mind in the
event of a breakdown but
also serves as your special
passport to valuable benefits, services
and discounts. Read on
to find out why more than
49 million members nationwide know
that “It Pays to Belong.”
Membership
Your Basic Membership
AAA provides coverage for the stranded member, not the
vehicle. This means that, as a member of AAA, you’re covered in any eligible vehicle (see
page 5 for more details)--whether
or not it’s the one you own. You
don’t even have to be the
driver; you can simply be the
passenger in someone else’s
car. You should carry your
card with you at all times. The first
person in a household who joins the Club
is referred to as the Primary Member. Other members in your household are not eligible to use your card, but
they can be added to your membership at a discounted
Associate Member rate. A separate membership card will be
issued for each person. Associate Members must carry the
same coverage, either Basic, Plus/RV or Premier/RV, as the
Primary Member.
Here are just a few of the benefits that all AAA members receive:
✓Travel Agency Services
✓24-Hour Emergency Road Service
✓Free maps/domestic TourBook® guides
✓Fee-Free AAA/Visa® Travelers Cheques
✓Discounted movie tickets and car wash tickets
✓Discounts through the Show Your Card & Save® program
✓Driver programs for teens and adults
✓Personalized travel planning
For your convenience, we also provide a full-service
travel agency.
1
Adding Extended Benefits
Members are eligible to upgrade to AAA Plus/RV and/or
AAA Premier/RV offering enhanced benefits. See charts
below for a comparison (details follow). Your membership can be upgraded online at aaa.com
AAA Basic Benefits
Battery Service - An attempt will be made to start your vehicle; if
unable, towing is provided.
Tire Service - Vehicle's inflated spare will be installed; dual wheels
excluded.
Fuel Delivery - Delivery of sufficient fuel (at pump prices) to reach
the nearest facility.
Locksmith Service - Coverage or reimbursement of locksmith services up to $50 to gain entry or replace broken or missing keys.
Extrication/Winching - One service vehicle and driver will extricate
your vehicle when it can be safely reached from a normally traveled
road or established thoroughfare.
Towing - Free tow back to AAA facility that comes to your rescue or
up to 5 miles elsewhere.
Trip Interruption - None.
AAA Plus/RV includes all of the above plus...
AAA Plus/RV Benefits
Tire Service - Same as Basic Membership; dual-wheeled recreational
vehicles will be serviced.
Fuel Delivery - Delivery of sufficient fuel (at no charge) to reach the
nearest facility.
Locksmith Service - Coverage or reimbursement of locksmith services up to $100 to gain entry, replace broken or missing keys or make
the vehicle operable.
Extrication/Winching - Second service vehicle and driver for one hour.
Towing - Up to 100 miles anywhere.
Trip Interruption - Protection up to $350.(See details on page 3)
AAA Premier/RV includes all of the above plus...
AAA Premier/RV Benefits
Towing - Up to 200 miles towing on one of four allowable service
calls per year. 100 miles of towing still applies on the remaining three
allowable calls per year.
Complimentary Rental Car - Standard-class rental available for one
day at no charge if member’s vehicle is towed in the Western &
Central NY area on one of the four allowable service calls per year
and transportation is needed (see details on pg 3).
Trip Interruption - Protection up to $1000 (see details on pg 3).
Same rules and regulations apply to both AAA Plus/RV and AAA
Premier/RV Trip Interruption.
Free Hertz #1 Club Gold Membership - One year membership
offering enhanced service at 42 major airports in 22 countries. (See
details on page 4.
Concierge Travel Services - Exclusive toll-free number for services
such as: enroute travel directions, sporting/theater/dinner tickets and
reservations, free international maps and guidebooks, golf tee times
and reservations, and more...
Used Car History Info - Receive up to two free vehicle history “Car
Fax” reports annually.
Accident Assist - help contacting family members, locating accommodations/restaurants out of town following an accident or breakdown.
Discounts - Periodic discounts available in our AAA Travel Store,
AAA Driving Academy and classes, extended automobile warranties,
special travel packages, and more...
Mechanical Questions - ASE-certified personnel available to answer
questions on performance, diagnosis of problems and to verify or estimate repairs.
2
Vehicle Financing
Your AAA Club offers you the perfect “Auto Buying
Solution.” AAA offers members the “Ultimate Auto
Superstore,” providing you with access to new and used
dealer inventories and a preferred dealer network;
“Financing that Works for You,” offering multiple lenders
with preferred percentage rates for either financing your
new or used vehicle or refinancing your current vehicle;
and “The Elimination of Costly Repairs” by providing
multiple Extended Warranty options, for vehicles up to
nine years old with less than 100,000 miles. Call for your
“Auto Buying Solution” today at 1-800-257-1AAA or visit
aaa.com.
Insurance Benefits
AAA Western and Central New York has partnered
with Liberty Mutual Insurance Company so that AAA
members can now save on auto and homeowners insurance. AAA members will enjoy a 5 percent premium discount. Liberty Mutual Insurance Company is one of the
largest insurance carriers in the nation offering personalline products--such as personal auto, homeowners, renters,
condos and secondary homes; scheduled personal property
(i.e. rings, valuables, antiques, etc.); fire coverage for
owner property not lived in; boats, yachts and recreational
vehicle coverages; and personal excess liability (umbrella
liability coverage). To receive a free, over-the-phone
quote, call 1-800-867-1524.
Member Deposit Program
Members now have the opportunity to open Certificate
of Deposit, IRA, Money Market and checking accounts
through MBNA bank. MBNA’s bank program offers
members competitive “AAA member-only rates” on their
deposits with low minimum balance requirements, convenience and superior customer service. To open an
account or to get more information, call 1-800-526-7120
and mention priority code JA05V or visit aaa.com.
Additional
Benefits
Show Your Card & Save®
Members save 10 to 50 percent through exclusive discounts and offers to AAA, CAA and European members.
Locally, nationally and European participating businesses
in the travel, entertainment and service industries are
15
International and Inter-American Driving
Permit
AAA is one of only two authorized sources in the
United States for International and Inter-American
Driving Permits (IDPs). These are internationally
accepted documents that quickly identify you to foreign
officials and expedite all matters pertaining to driving
while you are overseas. They also serve as an additional
form of identification.
✓Available at all AAA Travel Centers.
✓Member cost: $10.
✓Two passport photos are needed, which are available
at all AAA Travel Centers.
✓Must be 18 years or older and have a valid U.S.
driver’s license to be eligible.
Financial
The extended coverages of AAA Plus/RV and AAA Premier/RV
also include motorcycles, motorhomes, and pickup trucks
with a camper and travel trailers - in addition to private
passenger cars.
See the chart on the previous page for additional comparisons. Note: AAA
Plus/RV benefits begin ten days after receipt of Plus dues. AAA Plus/RV
and AAA Premier/RV service will not be rendered for pre-existing problems.
Trip Interruption Protection - up to $350
In the event an auto trip* is delayed or canceled due to
mechanical disablement, a collision causing disablement or
theft of your eligible vehicle, AAA Plus/RV provides reimbursement up to $350 for food and lodging OR a car rental
(AAA Premier/RV allows for reimbursement allowance of
up to $1000). At the member’s option, a rental car can be
secured to continue the trip or return home OR seek temporary lodging and food while waiting for repairs (NOT
BOTH). All coverages cease upon returning home.
Coverage for food and lodging ceases when vehicle is
repaired. Members must provide dated itemized receipts and
proof of disablement for reimbursement consideration.
(Miscellaneous expenses, such as telephone charges and car
rental insurance options, are not covered.) Note: AAAPlus/RV benefits begin ten days after receipt of Plus dues.
*Definition of Trip: Travel beyond 50 miles from permanent residence with a qualified disablement involving an overnight delay.
AAA/Visa® Credit Card
The low-interest, no-annual-fee, AAA/Visa® provides
$1 million travel accident insurance, full collision damage
coverage on car rentals, emergency travel assistance, plus
special AAA benefits you won't get with other credit
cards: up to a 5 percent rebate on gasoline purchases
made at any automated fuel dispenser (pay-at-the-pump)
worldwide, no liability on a lost or stolen card, no cash
advance fee when you charge fee-free Visa® Travelers
Cheques at AAA Travel Centers and more. Apply today
or access your account online at aaa.com.
Complimentary Rental Car
AAA Premier/RV provides a rental car for one day in
the event of a breakdown within the Western & Central
New York area in which transportation is needed. AAA
Premier/RV members will be required to contact AAA
WCNY in the event of a roadside service issue. Upon
determination that a vehicle tow is required, AAA WCNY
will contact Enterprise and must provide a Corporate
Class ID at the time of reservation for the rental to qualify
for the terms of this agreement.
Automatic Dues Renewal
Authorize your AAA dues to be charged each year to
your AAA/Visa® or another credit card (Visa®,
MasterCard or Discover) to prevent any lapse in your
AAA membership coverage.
Premier Members will be required to protect themselves, Enterprise and
AAA WCNY from liability exposure by one of the following methods:
Option A: Liability will be carried by, and maintained at the individual’s own expense on their personal auto policy.
Option B: Members may choose to purchase Supplemental Liability
Protection, which will provide up to $1,000,000 of coverage from
Enterprise at a cost of $10.95 per day.*
Gift Cards
AAA Gift Cards are available for instant issue at AAA
Travel Centers. It’s the perfect gift for that “hard to buy”
person on your list. They can be loaded with any amount
from $10 to $2,999.99 and can be used just like a credit
card at over 14 million Visa® merchants world-wide and
are a safe and secure way to complete online Internet
shopping. For your convenience, you may also purchase
these items online at aaa.com or by calling 1-866-3393378 for delivery to your door.
Option A: Members may choose to purchase Damage Waiver at a cost
of $8.99 per day for a vehicle with MSRP up to $30.000 and $11.99/day
for any vehicle with an MSRP over $30,000*
This contract offers, for an additional charge, optional vehicle protection
to cover your financial responsibility for damage or loss to the rental vehicle.
The purchase of optional vehicle protection is optional and mat be declined.
Option B: Liability coverage will be carried by and maintained at the
individual’s own expense on their personal auto policy.
Option C: In the event that the rental term exceeds one day (portion
covered by AAA Premier Program) the member will be responsible for the
cost of the rental for any time period beyond the first day. If a credit card is
used to facilitate payment, some credit cards provide collision/comprehensive coverage, but are subject to all the terms and conditions of the issuing
bank and the rental agreement signed into. Should the member choose this
option and credit card coverage does not apply, all damages will be the sole
responsibility of the member.
14
Liability Protection:
Collision/Comprehensive Protection:
3
Vehicles under these terms will be available at any
Enterprise location in Western or Central New York
during regular business hours. After business hours, reservations may be made in order to acquire a vehicle immediately at the open of business the next day. Members
may pick up the vehicle at the rental office or may take
advantage of the Enterprise free pick-up service.
This offer is available to renters/members ages 25 and
up with a valid credit card in their name. Those under age
25 are subject to surcharges payable to Enterprise.
Arrangements can also be made directly with Enterprise
for renters who do not possess a credit card in their name.
AAA Premier will cover the cost of a mid-size vehicle
for a period of one 24 hour day. Members may upgrade
the vehicle taken at their own expense. Rates include
unlimited miles in New York State. Travel outside New
York State will be restricted to 250 miles/day and overmiles will be charged at 25 cents per mile.
Hertz #1 Club Gold Membership
Premier members will receive the convenience provided
by Hertz #1 Club Gold of never repeating information and
preferences at time of reservation and by-passing the rental
counter. Renter’s name and pre-assigned car space appears
on the #1 Club Gold board to direct renter to their vehicle.
Renters simply show their drivers license at the exit gate.
A link will be provided on AAA.com directing Premier
members to a fee-waived enrollment page. When Premier
members who are currently #1 Club Gold members receive
notice that their membership is about to expire, they
should call Hertz at 800-CAR-GOLD and advise that they
are a AAA Premier member entitled to fee-waived membership. Hertz will verify and authorize the fee waiver.
Premier members renting four times from Hertz during
the year will continue to enjoy the service at no charge. If
that level of usage is not reached, members will revert to
a 50% discounted enrollment fee.
Standard #1 Club Gold membership fee for non-AAA
members is $50, Basic and Plus members may join on
AAA.com at a 50% discount for $25.
Lost Key Service
AAA provides special tag identification for your keys. If
you lose your keys, all the finder has to do is drop them in any
mailbox for return to AAA. We will return your keys to you.
Membership Review
AAA Western and Central New York is a not-for-profit
organization. Annual membership dues fund the member
services. It is the responsibility of the organization to
monitor individual member expenses in order to maintain
reasonable membership dues for all members.
During this annual monitoring, all memberships that
have service expenses significantly exceeding generated
revenue will be reduced to the Basic level of membership
the next membership year.
4
Cruise the World with AAA
We have preferred partnerships with most cruise lines.
With AAA Travel you can arrange cruises through the
Inside Passage to Alaska, through the Panama Canal,
on the Rhine and the Danube, in the Caribbean, the
North Cape or the Mediterranean--even a 90-day aroundthe-world extravaganza. The possibilities are nearly
endless. So, too, are the savings on selected sailings.
Visit aaa.com or call a AAA Travel Consultant for
information.
Digital Passport Photo Services
This service is available at all AAA Travel Centers.
There is a discounted member cost for two color
photographs. These photos may also be used for your
International Driving Permits.
Foreign Maps and Tour Guides
Informative AAA foreign tour guides
and maps make your travel abroad more
enjoyable. There are free AAA guides for
the Bahamas, the Caribbean, Mexico and
Central America. European maps are
also free for AAA members. Europe
TravelBook® and City guides are offered
to members at reduced rates.
AAA Group Travel
Our AAA Group Travel Department designs tours
and cruises with you in mind. The staff’s experience
and skill takes the confusion out of traveling and provides the ease and savings found in the shared travel
experience. From holiday shopping in Hong Kong to
the majestic canyonlands of the West or show tours in
Toronto and New York, we have a trip to suit even the
most discerning traveler. Call for a complete list of this
year’s custom departures or visit us at aaa.com. If you
are thinking of travel for a family reunion, or with your
friends and neighbors, let the AAA Travel experts handle
all the travel planning for your group.
Trip Cancellation Insurance
Travel at ease anywhere in the world with low-cost
trip cancellation and baggage insurance. Call AAA
Travel and ask to speak with a AAA Travel Consultant
or visit aaa.com for more information.
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When you make your reservations through the
AAA Travel Agency, you also receive these important
benefits:
✓Fee-Free Visa® Travelers Cheques in both U.S. and
foreign currencies.
Special Member Benefits
AAA's exclusive relationship with preferred
cruise, car and tour suppliers provide value-added
features for AAA Travel Agency clients.
Cruise:
Carnival Cruise Lines
Celebrity Cruises
Cruise West
Crystal Cruises
Cunard Line
Delta Queen Steamboat Co.
Disney Cruise Line
Holland America Line
Princess Cruises
Radisson Seven Seas Cruises
Royal Caribbean International
Windstar Cruises
Tauck World Discovery
Trafalgar Tours
Travel Bound
Travel Impressions
Universal Parks &
Resort Vacations
Walt Disney Travel Co.
Hotels:
Best Western
Choice Hotels
Days Inn
Hampton Inns & Suites
Tour Packages:
Hyatt
ATI
La Quinta Inn
Contiki Holidays
Marriott
DER, A Rail Europe Group Co. Starwood Hotels
General Tours
Car Rental:
Grand Canyon Railways
Hertz
Insight Vacations
Pleasant Holidays
AAA Travel Money
Let AAA help you determine the right type of travel
money for your next trip. Choose from fee-free
AAA/Visa® Travelers Cheques, available in U.S. and foreign denominations; Visa® Prepaid Cash Passport Cards,
which can be used to withdraw cash at any of the 785,000
Visa® ATMs worldwide in the currency of the country
you are visiting; or foreign currency available in over 100
different currencies. For your convenience, AAA Travel
Centers offer pre-packaged Tip Paks in select foreign currencies for last minute currency exchange. Be prepared
for any payment situation by filling your travel wallet
with one or more of these AAA Travel Money products,
available at a AAA Travel Center. For your convenience,
you may also purchase these items online at aaa.com or
by calling 1-866-339-3378 for delivery to your door.
The AAA/Visa® Travel Money card is accepted at
your favorite restaurants and enables you to shop, take in
a show, a tour, a museum or spa treatment. And you can
use it to get cash in local currency. Consider it the card
that takes you out and keeps your travel budget in line.
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Automotive & Emergency Road
Service
Approved Auto Repair
AAA members in Western
and Central New York benefit
from a program that helps you
with a serious consumer problem:
finding a reliable auto repair
facility. The program, Approved
Auto Repair (AAR), is designed
to identify auto repair facilities that meet AAA's high standards.
Auto repair facilities seeking certification as an Approved
Auto Repair location go through a rigorous inspection procedure
before reaching final approval. The approved repair facility
signs a contract with AAA that binds it to maintaining the
high standards it has met. A facility which earns the AAA
approval can display the AAR logo sign, signifying it has
met the stringent program standards.
The contract between the facility and AAA provides that
when you identify yourself as a AAA member, the facility must
offer a written estimate which cannot be exceeded without the
member's authorization; provide a limited warranty on repairs
performed for a period of 12 months or 12,000 miles, whichever
comes first under normal operating conditions; and make available,
upon request, replaced parts--not including parts to be returned
to the manufacturer under warranty or exchange policy.
But, more importantly, in the contract with AAA, the
approved facility agrees to cooperate fully with AAA in
the investigation and resolution of any dispute involving
a AAA member. AAA's decision is binding on the repair
facility. For a complete listing of AAR facilities, visit us
at aaa.com or call our Member Service Center (see phone
numbers on inside front cover).
Emergency Road Service
Emergency Road Service (ERS) is available 24 hours a
day, 7 days a week and is designed to assist you in an emergency
when the vehicle you are either driving or riding in becomes
disabled. Service will not be provided for pre-existing problems.
Your membership coverage applies to those emergency and
towing services listed in this handbook.
Eligible Vehicles - Basic Service
Service applies to all properly licensed four-wheeled
motor vehicles of the passenger, pleasure or recreational
type (vans, campers and motor homes) regardless of license
plate designation--if those services can be safely delivered.
Dual-wheeled campers/motor homes are eligible for all
services except towing, extrication/winching and tire service.
Dual-wheeled unloaded pickup trucks are eligible for all
services except tire service. Rented passenger vehicles and
commercial vehicles are eligible for service, with the
exception of limousines.
AAA Plus/RV and AAA Premier/RV members receive extended
vehicle coverage for all services to include motorcycles, all motor
homes, pickup trucks with campers and travel trailers.
Emergency Services
The following emergency services will be provided to
place your vehicle in a drivable condition. If these attempts
are unsuccessful after a reasonable effort by the service
provider, the towing service provision will apply.
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Mechanical Adjustments
Minor/temporary adjustments will be made in an
attempt to enable your vehicle to operate safely under its
own power.
Battery Boost
A battery boost will be provided in an attempt to start
your vehicle. All inclusive mobile battery testing and
replacement service (at a member discounted rate) is also
available to members in many areas. Please contact us for
additional information.
Flat Tire
Your spare will be installed to replace a flat tire. For
safety reasons, the rim should be free of rust and the tire
inflated and serviceable. If the spare cannot be safely
installed, the towing provision will apply.
Fuel Delivery
A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands or octane ratings cannot be promised.
You will be charged the current pump price for the fuel.
Reservations
We can make confirmed reservations for you at hotels,
motels and vacation resorts. Accommodations and restaurants rated in AAA TourBook® guides are rigorously
inspected at least once a year and meet AAA's exacting
standards for quality.
Some of the TourBook® guides’ establishments have
agreed to offer special AAA member-only rates. If you
choose to make your own reservations, look for special
members-only phone numbers for our Show Your Card &
Save® lodging partners (see our list of hotel partners on
page 12) to receive the lowest guaranteed rates for AAA
members. If you choose to make your own reservations,
you must identify yourself as a AAA member and specifically request the AAA rate when making reservations.
Please refer to the AAA TourBook® guides that cover your
travel routes and destinations for more information on
available discounts.
For the best value, always check with your AAA Travel
Consultant for exclusive AAA member hotel packages.
Frequently, we find the best discounts and value-added
deals that just cannot be found elsewhere.
AAA Plus/RV and AAA Premier/RV provide, at no additional
cost, a sufficient amount of fuel to enable you to reach the
nearest service station.
Lockout Service
If your keys are locked inside the vehicle, service will
be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle
is lost or broken or the service provider cannot gain
entrance to your vehicle, locksmith service up to $50 or
reimbursement for commercial locksmith service up to
$50 will be provided. In cases where the vehicle cannot
be made operable, towing services will be provided in
accordance with the towing provision.
AAA Plus/RV and AAA Premier/RV provide added coverage
or reimbursement up to $100 in parts and labor for locksmith
service if such service is required to unlock your vehicle or make
it operable.
Extrication/Winching
Your vehicle will be extricated/winched when it can
be safely reached from a normally traveled or established
thoroughfare. If special equipment, more than one truck
or more than one person is required, the associated costs
may be at your expense.
AAA Plus/RV and AAA Premier/RV provide coverage to
include the delivery of services by a second truck and operator
for one hour at the scene.
Towing Services
When your vehicle cannot be safely driven after
attempting any of the listed emergency services, your
vehicle will be towed to the ERS facility rendering the
service or a maximum of 5 miles in any direction from
the point of disablement at no charge. In instances when
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Travel Agency
No other travel provider offers the range of services
available through AAA Travel. AAA is the largest
leisure travel organization in North America. AAA
Travel Consultants can arrange every detail of your
trip--whether you are traveling by plane, ship, rail or
auto. They are ready to assist you in the selection of a
vacation destination and will make a recommendation
tailored to your individual interests and budget. AAA
members qualify for the best rates and benefits and
receive select travel discounts and special exclusive
benefits on air, cruise, tour and car rental products
from AAA’s preferred travel partners.
To learn more, visit us at aaa.com, visit your local
AAA Travel Center or call us. Our Travel Service
Center is open Monday through Friday from 8:30 a.m.
to 8 p.m. and Saturday from 9 a.m. to 5 p.m.
11
routings in person (see back cover for our Travel Center
listing), on aaa.com or by phoning the Member Service
Center. Please refer to telephone numbers on inside
front cover.
Maps & TripTik® Routings
At your request, AAA will prepare personalized routings, which can include our famous TripTik® routings.
This series of individualized strip maps is assembled in an
easily managed booklet with each leg of your
journey on a separate page. Let us know
whether you’d like the quickest, most direct
route or a more scenic trip designed around key
points of interest. In addition to the best route,
mileage listings and driving times, the TripTik®
routing shows you detailed sections of cities
along your route, lists points of interest on the
way and outlines potential construction delays.
In addition to TripTik® routings, we stock many regional,
state and city maps.
If you need information on short notice, visit aaa.com
for an Internet TripTik®. Fully integrated with all of
AAA's lodging, dining and attraction information, the
Internet TripTik® was the Wall Street
Journal's choice for best routing application
on the Internet. You may also stop in at any
of our Travel Centers. The information you
need will be prepared by an Auto Travel
Counselor while you wait. Please allow a
minimum of forty-five minutes for this
service. During peak travel seasons, the
wait for TripTik® routings can be longer.
Please allow two weeks’ notice for material you wish
to have mailed to you and seven days’ notice for preordered information you plan to pick up at one of our conveniently located Travel Centers listed on the back cover.
Domestic TourBook® Guides
AAA's TourBook® guides are your reference to the
cities, states and provinces you plan to visit.
They include descriptions of points of interest,
geography, climate, transportation, local laws,
maps, restaurants and lodging. You'll also find
exclusive AAA member discounts offered by
area accommodations and attractions.
TourBook® guide listings can also be found
on aaa.com.
CampBook® Guides
AAA also offers members free
CampBook® guides. These list
recommended campsites and their
available services.
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your vehicle becomes disabled while towing a light-duty
trailer, service will be provided for the trailer (excludes fifthwheel trailers). You will be required to pay for trailer towing.
Flatbed service may require an additional fee if it is requested
but not required. Towing is limited to one tow per breakdown.
AAA Plus/RV provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice.
AAA Premier/RV provides up to 200 miles of towing on one of
your four allowable service calls, and up to 100 miles of towing
on the three remaining allowable calls.
Scope of Service
Under your membership, Emergency Road Service will
be provided without charge from the nearest available AAA
contract facility. Your service call will include a trip to the
disabled vehicle, where the service operator will attempt to
make your vehicle operable.
We select ERS facilities for their ability to handle service
calls, but we cannot guarantee that these facilities will
always have the parts and equipment to make repairs.
When your vehicle cannot be made operable upon providing the services listed in this handbook, we will assist
you in finding the nearest open place of repair. If a repair
facility cannot be located, we will assist you in obtaining
lodging or alternative transportation.
Charges for service that exceed the benefits listed will be
at prevailing hourly or mileage rate of the region where
service is provided.
In most areas, Emergency Road Service facilities are
independent businesses and are not employees of AAA or its
affiliates. Responsibility for loss, damage or unsatisfactory
workmanship remains with the ERS facility providing the
service. The Club will assist by mediating unresolved issues.
How to Obtain Emergency Road Service
In the greater Buffalo metropolitan area, including all of
Erie County, call 716-633-8363; in the greater Rochester
metropolitan area, call 585-461-4100; in the metropolitan
Syracuse area, call 315-451-2525; in all other areas or from
pay-phones, call toll free at 1-800-222-4357 (1-800-AAAHELP) or visit aaa.com to place your request. For those
members who have a hearing impairment and use a TTY
device or relay service, please refer to the telephone numbers on the inside front cover of this handbook. Some cellular phone users may dial *AAA or *AAA1 for a free call
(check with your carrier).
Service will be provided to any member driving or
riding in an eligible vehicle when it becomes disabled.
When you place your call, please give all information
asked for by the operator. Be prepared to give your name,
address, membership number, vehicle description, location
of vehicle and probable trouble. This information is
required for us to properly service you. If you have a
physical disability that requires special transportation or
needs please let us know at the time of call placement.
When the service provider arrives, show him your valid
membership card.
7
Stay With Your Vehicle
You should remain at or near your car to receive
service. Unattended vehicles cannot be put in running
order, since they may be stolen or need additional starting
if the engine is turned off. Of course, exceptions will be
made in extenuating circumstances.
Safety
If you do not feel safe, let our call receiver know. We
will notify the proper authorities and expedite your
service.
Canceling Calls
If your car starts or you remedy your problem before
the serviceman arrives, please call to cancel your request
so service can be expedited for others and to assure the
call won't count against your usage.
When Services Do Not Apply
Emergency Road Service will not be rendered to any
vehicle when towing is requested other than for mechanical breakdown or accidents.
Unavoidable Delays
Because of our geographic location, calls for service
can number well over 3,000 per day on especially severe
winter days, with every piece of equipment in use around
the clock. In these circumstances, long delays cannot be
avoided. We appreciate your patience and assure you that
you will receive service as quickly as possible.
Alternate Service
If you have followed the procedure outlined to obtain
ERS and AAA service is not available or AAA contractor
access is restricted (toll roads, limited-access highways),
the Club will provide reimbursement for covered services
at the prevailing commercial rate for the region.
Reimbursement on restricted access roads may be limited
to the cost of towing the vehicle to the nearest exit or
responding garage at the member's discretion.
If AAA service was available but not requested, reimbursement may be limited to the amount the Club would
normally have paid for the covered service.
AAA Plus/RV and AAA Premier/RV provide reimbursement at prevailing commercial rates for covered
AAA Plus/RV and AAA Premier/RV benefits if service is
requested but is not available.
You must submit the original receipt within sixty days
of service for consideration. The Club may adjust or deny
reimbursement for service provided by individuals or
companies not normally engaged in providing ERS.
For lockout reimbursement, see information under
Lockout Service on page 6.
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Emergency Repair Check Acceptance
Your personal check for up to $250 will be accepted by
any independent contract facility providing emergency
road services or repairs for AAA members. A valid membership card and identification must be presented at the
time of payment. The name on the check must match the
member name.
ERS Call Allowance
In an effort to increase the quality of
AAA Emergency Road Service and
decrease delays, each member will be
entitled to a maximum of four free
service calls per year. After the four free
calls, there will be a surcharge of $15 plus tax for light
service and $25 plus tax for tows, payable at the time of
service. AAA Plus/RV and AAA Premier/RV benefits
cease after the fourth service call.
Service Comments
It is our goal to make your AAA membership invaluable. All AAA Clubs maintain the highest quality
Emergency Road Service available throughout the continental United States, Alaska, Hawaii and Canada. Certain
benefits may vary from Club to Club. Please help us to
maintain these high standards of ERS. Any comments you
may have will enable us to continually improve our services.
We welcome any comments you have regarding our
products or services. Please address them to: AAA
Western and Central New York, Member Relations
Department, 100 International Drive, Williamsville,
NY 14221
Membership Refund Policy
Members will receive a refund if the membership is
canceled within thirty days of the renewal date or join
date. Entrance fees will not be refunded. If road service or
travel discounts are used within thirty days, the cost of
service will be deducted from the refund.
Auto Travel
AAA's Travel Counselors are ready to serve you.
They'll save you time and money by highlighting the best
route to your destination and, whenever possible, steering
you around delays. They also
can make hotel, motel and car
rental reservations for you in
advance. Relax and enjoy your
next auto trip with the peace
of mind AAA provides.
AAA's maps, TripTik®
routings, CampBook® and
TourBook® guides are an exclusive member-only benefit
and are not for sale to the general public. Request your
9