JOB PROFILE
Position #:
TITLE: SENIOR MARKET CONDUCT OFFICER
CLASSIFICATION: APPLIED LEADERSHIP
MINISTRY: FINANCE, FINANCIAL INSTITUTIONS COMMISSION
WORK UNIT: FINANCIAL INSTITUTIONS DIVISION
SUPERVISOR TITLE: DIRECTOR, MARKET CONDUCT
SUPERVISOR POSITION #: 71831
PROGRAM
The Financial Institutions Commission (“FICOM”) regulates the pension, financial services and real estate
industries in British Columbia. This regulation is designed to protect the public against the insolvency of
financial institutions, prevent improper market conduct in the financial services and real estate sectors,
provide deposit insurance for members of B.C. credit unions and ensure the solvency of pension funds.
The Financial Institutions Division (“FID”) is responsible for the administration and enforcement of the
following statutes:
 Credit Union Incorporation Act
 Financial Institutions Act
 Insurance Act
 Insurance (Captive Company) Act
 Insurance (Marine) Act
Under these statutes, FID administers a system of regulatory rules governing prudential and market conduct
of credit unions, trust companies, insurance companies, captive insurance companies and other entities.
These regulatory rules are designed to protect depositors against insolvency of a trust company or a credit
union, to safeguard consumers against the improper marketing of financial products and services, to identify
institutions with unsafe business practices or unsatisfactory financial trends, provide an operating framework
(supervision and administration) to deal with credit unions which are experiencing financial difficulties, and to,
in unsatisfactory situations, initiate remedial action before the possibility of a claim on the credit union
deposit insurance fund.
JOB OVERVIEW
To respond to complaints and inquiries related to the acts and regulations that FID administers. The Senior
Market Conduct Officer handles the more complex complaints and inquiries.
ACCOUNTABILITIES
Required:

Responds to complex complaints and inquiries from the general public and other sources related to the
acts and regulations that FID administers.

Prepares parts of the investigation plan and refers complaints to the Investigation Department if an
investigation may be warranted.

Undertakes special market conduct projects as determined by the Director, or Executive Director,
Regulation.

Drafts correspondence on market conduct issues for the Director, Executive Director, Deputy
Superintendent and Superintendent.
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
Works with regulated institutions and other regulators to resolve and/or respond to complaints.

Keeps current on changes in legislation.

Maintain accurate records of complaints and inquiries.

Provides assistance to the Market Conduct Officer.
JOB REQUIREMENTS

Degree or diploma in a field related to economics, finance, accounting, law or equivalent;

Three years experience working in a regulatory environment;

Working knowledge of business practices of financial institutions;

Three years experience in dispute resolution and conflict management;

Working knowledge of the Freedom of Information and Protection of Privacy Act and the Personal
Information Protection and Electronic Documents Act;

Demonstrated ability to interpret and apply complex legislation to private industry practices;

Demonstrated ability to provide and obtain clear, concise and complete verbal and written information;

Demonstrated ability to prioritize and complete work assignments under tight deadlines including
assignments involving complex issues and multiple third parties;

Ability to work independently and function effectively as a team member.

Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act check, and/or enhanced security screening
checks as required by the Ministry.
BEHAVIOURAL COMPETENCIES
Analytical Thinking is the ability to understand a situation by breaking it apart into smaller pieces, or tracing
the implications of a situation in a step-by-step way. Analytical thinking includes organizing the parts of a
problem, situation, etc. in a systematic way; making systematic comparisons of different features or aspects;
setting priorities on a rational basis; identifying time sequences, causal relationships or if-then relationships.
Makes Complex Plans or Analyses

Uses several analytical techniques to break apart complex problems into component parts.

Uses several analytical techniques (e.g., risk assessment, building business cases) to identify several
solutions and weighs the value of each.
Information Seeking is driven by an underlying curiosity and desire to know more about things, people or
issues. It implies going beyond the questions that are routing or required in the job. It includes “digging” or
pressing for exact information; resolution of discrepancies by asking a series of questions; or less-focused
environmental “scanning” for potential issues or miscellaneous information that may be of future use.
Does Research

Makes a systematic effort over a limited period of time to obtain needed data or feedback, or in-depth
investigation from unusual sources; or does formal research through newspapers, magazines,
computer search systems, or other resources.

This may include legal, financial and or/community research.
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Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify
key factors, identify underlying causes and generate solutions
Sees Multiple Relationships

Breaks down complex situations into manageable parts in a systematic way.

Recognizes several likely causes of events, or multiple consequences and undertakes activities
accordingly.

Acquires new information and applies knowledge to analyze issues and resolve problems.
Listening, Understanding and Responding is the desire and ability to understand and respond effectively to
other people from diverse backgrounds. It includes the ability to understand accurately and respond
effectively to both spoken and unspoken or partly expressed thoughts, feelings and concerns of others. People
who demonstrate high levels of this competency show a deep and complex understanding of others, including
cross-cultural sensitivity.
Understands and Responds to Underlying Issues

Demonstrates the ability to see things from another's perspective.

Understands why people behave in a certain way in given situations; accurately assesses root causes of
individual's behaviours.

Responds to people's concerns in a proactive manner that promotes long term solutions.
Commitment to Continuous Learning involves a commitment to think about the ongoing and evolving needs
of the organization and to learn how new and different solutions can be utilized to ensure success and move
the organization toward.
Keeps Current with Business/Organizational Changes

Stays current in a demanding and changing business/organizational environment with new
approaches, tools, methods and/or technologies that may impact the business.

Quickly assimilates and understands a constant stream of new information.
Results Orientation is a concern for surpassing a standard of excellence. The standard may be one’s own past
performance (striving for improvement); an objective measure (achievement orientation); challenging goals
that one has set; or even improving or surpassing what has already been done (continuous improvement).
Thus, a unique accomplishment also indicates a Results Orientation.
Service Orientation implies a desire to identify and serve customers/clients, who may include the public, coworkers, other branches/divisions, other ministries/agencies, other government organizations, and nongovernment organizations. It means focusing one’s efforts on discovering and meeting the needs of the
customer/client.
Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups and
across the organization to achieve group and organizational goals. It includes the desire and ability to
understand and respond effectively to other people from diverse backgrounds with diverse views.
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