Managing
Human
Resources &
Labor Relations
For my friends in BSAD 101
By Thomas Hilton
1
“Whenever you are asked
if you can do a job, tell
'em, ‘Certainly, I can!’
Then get busy and find
out how to do it.”
—Theodore Roosevelt
2
Key Topics
• Human resource management
• Staffing, developing, and evaluating
human resources
• Compensation packages
• Legal issues in human resources
• Changes in the contemporary
workplace
• Unionization and collective
bargaining
3
Human Resource
Management
• Attracting, developing, and
maintaining an effective
workforce—A critical, bottomline function!
4
The Human Resource
Planning Process
Forecast
demand
for labor
Conduct analysis
Forecast
internal
supply of
labor
Develop plan to
match demand
with supply
Forecast
external
supply of
labor
5
Figure 8–1
Managing
Over- or Under-Staffing
• Over-staffing?
• Under-Staffing?
6
Recruiting: Attracting Qualified
Candidates to Apply for a Job
• Internal
Recruiting
– Considering
current
employees for
new positions
• External
Recruiting
– Attracting
outside
candidates to
apply for jobs
What are the strengths and
weaknesses of each
approach?
7
Selecting Human
Resources
• Application Forms
• Tests
• Interviews
Validity
The predictive value of a selection technique
8
Developing the
Workforce
• Training
– On-the-job training
– Off-the-job training
– Vestibule training
Performance Appraisal
Evaluating job performance
9
Performance Rating Scale
Figure 8–2
10
UWEC Career Services Internship Evaluation Form
Compensation and
Benefits
• Wages
– Money paid for time worked
• Salary
– Money paid for accomplishing a
specific job
Incentives
Incentive Programs
Money linked specifically
to high performance
Bonuses
11
Benefits: Compensation
Other Than Wages and
Salaries
• Optional Benefits
– Retirement plans
– Health, life, and disability insurance
– Vacations and holidays
– Counseling services
• Mandatory Benefits
– Social security
– Workers’ compensation
12
Woman Managers Earn
Significantly Less Than Men
INDUSTRY
1995
2000
Communications
$ .86
$ .73
Business & Repair Services
$ .82
$ .76
Entertainment & Recreational
Services
$ .83
$ .62
Other Professional Services
$ .88
$ .83
Retail Trade
$ .69
$ .65
Finance, Insurance & Real Estate
$ .76
$ .68
Professional Medical Services
$ .90
$ .88
0
Source: Appendix I: Congressional Briefing Slides:
Women in Management, Sept. 26, 2001, p. 19.
$ .20
$ .40
$ .60
$ .80
$1.00
13
Full-time Female Earnings for Every $1.00
Earned by Full-time Male Managers
Equal Opportunity:
Unfair Discrimination Is
Illegal
• Equal Opportunity Laws
– Protect workers from discrimination
based on prejudice
• Protected Class
– People with common characteristics as
indicated by law
• EEOC
– Federal agency that enforces
discrimination-related laws
• Affirmative Action
14
Contemporary Legal Issues
in
Human Resource
Management
• Employee safety and health
• AIDs in the workplace
• Sexual harassment
– Quid pro quo
– Hostile work environment
• Employment-at-will
15
Managing Workforce
Diversity:
Changing Composition of the
U.S. Workforce
*Projection
Figure 8–3a
16
Changing Composition of
the U.S. Workforce
*Projection
Figure 8–3b
17
Birth Rates, Baby-Boom and
After
18
Managing Knowledge
Workers
• Knowledge workers add value
because of what they know.
– Computer Scientists
– Physical Scientists
– Engineers
Hiring and retaining
knowledge workers is a
critical HR challenge
19
Contingent Workers: A
Rapidly Growing Trend
• Management challenges:
Careful
Planning
Understanding
Pros and Cons
Assessing
True Costs
Developing a
Management
Strategy
20
Managing Organized
Labor
• Labor Union
– People working together to
achieve shared job-related goals
Labor Relations
Managing unionized
employees
21
Trends in
Union
Membershi
p
Overall Union
Membership
Has Declined
Significantly
Data for 1981 and 1982 were not available.
Figure 8–3
22
Trends in Organized
Labor
UnionManagement
Relations
Bargaining
Perspectives
Future
Outlook
23
The Bargaining Zone
Collective Bargaining: Negotiating a Labor Contract
Figure 8–5
24
Contract Issues
•
•
•
•
•
Compensation
Benefits
Job Security
Other Union Issues
Management Rights
25
When Bargaining
Fails…
• Union Tactics: • Management
Tactics:
– Strike
– Picketing
– Boycott
– Work
slowdown
– Lockouts
– Strikebreakers
26
Resolving Disputes
Mediation
Voluntary Arbitration
Compulsory Arbitration
27
Chapter Review
• Define human resource
management
• Discuss staffing, developing
human resources, and evaluating
performance
• Describe the role of compensation
in attracting and keeping skilled
workers
28
• Identify the key legal issues
Chapter Review (cont’d)
• Discuss important changes in the
contemporary workplace
• Explain why workers unionize and
discuss the collective bargaining
process
29