DHL Express – Excellence. Simply delivered. The international specialists DHL EXPRESS Services How to ship with DHL Express SERVICE & RATE GUIDE 2017 AUSTRALIA Shipping tools Zones and rates DHL Service & Rate Guide 2017: Australia 2 THE INTERNATIONAL SPECIALISTS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates DHL Express is the global market leader and specialist in Their expertise has been further enhanced recently as a international shipping and courier delivery services, and result of all our employees participating in the company’s we’ve been building and continuously improving our service award-winning Certified International Specialists (CIS) for more than 40 years. Key to our success is the strength engagement and development program. of our global network with more than 100,000 employees operating in more than 220 countries and territories – all This guide enables you to find out how DHL Express focused on delivering the highest levels of service. can help you with your international shipping needs, and to see what best fits your needs from our wide range of But what really sets us apart is the international shipping products and services. Should you have any questions, expertise of our people. Their knowledge, coupled with please get in touch with your DHL Account Manager or visit their passion and ‘can-do’ attitude, delivers a truly us at dhl.com.au. world-class service and ensures that your shipments get to their destination securely and as quickly as possible. DHL Service & Rate Guide 2017: Australia 3 SERVICES The international specialists Export services Services How to ship with DHL Express Import services Domestic services Shipping tools Optional services Zones and rates Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT SERVICES DHL Express 9:00 DHL Express Worldwide Our premium time-definite service offers a delivery before Our most popular product, DHL Express Worldwide, offers 9:00 on lanes that guarantee either a next or second an end of business day delivery service around the world for business day delivery. DHL Express 9:00 is offered to the pieces up to 70kg and shipments up to 1,000kg. majority of business centers in Europe, the Middle East, Africa, Asia and the Americas. DHL Express 9:00 features a We deliver reliably and quickly to more global destinations money-back guarantee and is suitable for pieces up to 30kg across a single integrated network than any other express and shipments up to 300kg. delivery company. DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 1,000kg. Our international services at a glance DHL Express 9:00 DHL Express 12:00 DHL Express Worldwide Service description Delivery before 9:00 on the next possible business day Delivery before 12 noon on the next possible business day Delivery by the end of the next possible business day Money-back guarantee Yes* Yes* No Countries and territories covered 53 75 More than 220 Delivery attempts 2 2 2 Maximum piece weight (not on pallet) 30kg 70kg 70kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm† 120 x 80 x 80cm† 120 x 80 x 80cm† Pallets accepted No Yes Yes Maximum pallet weight n/a 1,000kg 1,000kg Maximum shipment weight 300kg 1,000kg 1,000kg Maximum pallet dimensions (L x W x H) n/a 120 x 100 x 160cm 120 x 100 x 160cm *Additional terms and conditions apply – see dhl.com.au/express for details. † Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. DHL Service & Rate Guide 2017: Australia 4 SERVICES The international specialists Export services Services Import services How to ship with DHL Express Domestic services Optional services Shipping tools Surcharges Zones and rates Customs services IMPORT SERVICES If you need a faster delivery, our DHL Express 9:00 and DHL With our DHL Express Worldwide Import product, you can can order an import from another country, to be delivered to import shipments from over 200 countries in the world. This your country or any other destination, by using our dedicated is more than any other express delivery company can offer. electronic shipping solution for imports. You will have one What’s more, customers in, say, the USA can order an import account number, one invoice in a single currency and a fixed from China not just to the USA, but to other destinations as price that means you know exactly what you will pay. Express 12:00 services are available for import as well. You well. We call this a third country shipment. There is no need for local brokers or forwarders to get DOMESTIC SERVICES involved in any part of the process. You are in full control, If you want to ship documents or goods within your own and able to manage all aspects of your imports in a very country, we can offer our DHL Time Definite Domestic simple way. products with delivery time guarantees of 9:00, 12:00 or the end of the next possible business day. DHL Service & Rate Guide 2017: Australia 5 SERVICES The international specialists Export services Services Import services How to ship with DHL Express Domestic services Optional services Shipping tools Zones and rates Surcharges Customs services OPTIONAL SERVICES DHL Express offers a wide range of optional services – from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid View charges To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply Extended Liability whenever the shipper requests that duties, taxes or other If you are sending valuable documents such as passports, regulatory fees be paid outside of the destination country. visa applications or regulatory certificates you can View charges extend the DHL standard liability with this service. It Dedicated Pickup View charges If your business needs a dedicated vehicle to collect unusual provides coverage and compensation in the case of loss or damage. shipments or a pickup outside normal business hours, we can arrange this for you. GoGreen Climate Neutral View charges This service is for customers who need a reliable method to Shipment Preparation View charges calculate their annual carbon emissions at a shipment level This is a convenient, fast and reliable service for seasonal and subsequently offset these emissions through approved or irregular shipments that require extra resources for their environmental programs. The whole process is verified preparation. DHL manages the entire process of waybill annually by an independent body accredited by the preparation, content selection, labelling and packaging, United Nations. then sends the shipments to the designated domestic or international business addresses. GoGreen Carbon Estimate View charges This is a high-level calculation using averages based on lane Weekend Delivery/Collection View charges and transportation mode. The report records the results over We offer Saturday delivery and collection services from the last three months. There is no offsetting involved in this and to key cities. To check availability, please contact our service. Customer Service team on 131406. GoGreen Carbon Footprint Shipment Insurance View charges View charges This is a detailed calculation of the carbon footprint of We recommend this comprehensive protection for your shipments sent in a stated period. The report uses the valuable or personal shipments, giving you peace of mind in same measurement principles as Climate Neutral but the unlikely event of physical damage or loss. without the offsetting. For a full list of optional services, please visit your country website at dhl.com.au/express DHL Service & Rate Guide 2017: Australia 6 SERVICES The international specialists Export services Import services Services How to ship with DHL Express Domestic services Optional services Shipping tools Zones and rates Surcharges Customs services SURCHARGES In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge View charges This variable surcharge is applied to the weight charge of Non-Stackable Pallet surcharge applies to domestic and each shipment and any transportation related surcharges. international shipments. It is derived from publicly available fuel oil indices that are also shown on the DHL Express website at dhl.com.au. The Dangerous Goods charge is calibrated every month to the oil price that was This surcharge is applied to any shipment that contains current two months prior to the billing month. The Fuel substances or commodities that are classified as hazardous. Surcharge applies to domestic and international shipments. Dangerous Goods surcharges apply to domestic and View charges international shipments. Remote Area View charges This surcharge applies when a shipment is collected from or Lithium Batteries delivered to a location that is distant or difficult to serve. A surcharge may apply per shipment when the handling The Remote Area surcharge applies to international and and transportation of shipments involves Lithium Ion or domestic shipments. Lithium Metal batteries compliant with the appropriate IATA View charges Packing Instructions 965 to 970, Section II. Customer Over Weight Piece* View charges processes must be approved by DHL prior to shipping This fixed surcharge is applied to any piece, including a pallet, that exceeds the scale weight of 70kg. The Address Correction Over Weight Piece surcharge applies to domestic and This fixed surcharge is applied to any shipment that has international shipments. an incorrect delivery address at the time of pickup and View charges the delivery cannot be fulfilled after making efforts at Over Sized Piece* View charges the destination to determine the correct address. The This fixed surcharge applies to any piece, including a pallet, Address Correction surcharge applies to domestic and with a single dimension in excess of 120cm. It does not apply international shipments. to pieces where the scale weight exceeds 70kg, in which case the Over Weight Piece surcharge applies. The Over Security Charges Sized Piece surcharge applies to domestic and international Additional surcharges may apply when shipping from or to a shipments. destination country where DHL is operating at elevated risk View charges due to continuous state of war, civil unrest, or continuous Non-Stackable Pallet View charges threats from terrorism (Elevated Risk), or when shipping This fixed surcharge is applied to any pallet within a to a destination country that is subject to trade restrictions shipment that is not stackable either on request by the imposed by the UN Security Council (Restricted Destination). shipper, or because of its shape, packaging or content. The *Shipment pieces, skids or pallets with an actual weight above 1000kg or that exceed 300cm in length, width or height require prior approval. We reserve the right to assess additional surcharges. For a full list of surcharges, please visit your country website at dhl.com.au/express DHL Service & Rate Guide 2017: Australia 7 SERVICES The international specialists Export services Import services Services How to ship with DHL Express Domestic services Optional services Shipping tools Zones and rates Surcharges Customs services CUSTOMS SERVICES DHL Express is the international specialist in shipping, limits set by destination Customs Authorities, or due to with extensive knowledge and experience of dealing with other regulatory requirements are excluded from routine customs topics worldwide. For your peace of mind, we clearance on a consolidated manifest and thus require provide a wide range of customs support for standard as clearance under an individual entry form. well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we Bonded Storage ensure your shipments arrive as quickly as possible, and Storage charges apply when the shipment cannot be leave you free to focus on your core business. With our released by customs due to inaccurate or missing paperwork. online tool (tas.dhl.com) we provide essential customs These charges take effect three days after the shipment information to help you prepare your shipments. arrival date or the broker notification, whichever is later. Disbursement Bonded Transit View charges View charges View charges At the receiver’s request, DHL credit or cash is used to fund A bonded shipment occurs when DHL is requested to move the clearance, duty and tax charges relating to a shipment non-document foreign-origin goods to a location other than or piece, instead of the receiver using their own bond or the regular DHL gateway at destination. Bonded Transit is credit line. The customs process is accelerated, with DHL normally operated within a country or customs union, and is making prompt payment of relevant charges while the necessary prior to final clearance by the importer or receiver defers payment until an agreed date. designated broker. Bonded Transit applies to both export and import shipments whenever DHL is required to open, Advance Payment View charges This service covers any import of a non-document shipment manage or report any form of transfer under bond using our own guarantee. for which DHL advances customs duties, taxes or regulatory charges for receivers with whom DHL has no contractual Export Declaration business relation e.g. private consumers. DHL assumes the Applies in countries where an export declaration is required risk of non-repayment by the receiver, for which a charge is for shipments containing controlled commodities or applied based on the credit advanced, subject to a standard exceeding a certain value threshold or weight. Depending minimum. on origin country, shippers that submit a declaration online may avoid the local charge. Broker Notification View charges At the customer’s request, the clearance paperwork is transferred to an independent broker to handle customs clearance. We resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment. Formal Clearance View charges Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the For a full list of customs services, please visit your country website at dhl.com.au/express View charges DHL Service & Rate Guide 2017: Australia 8 HOW TO SHIP WITH DHL EXPRESS The international specialists Services How to ship with DHL Express Preparing your shipment Packaging your shipment Shipping tools Zones and rates Paying for your shipment PREPARING YOUR SHIPMENT Shipment weight Documentation required If you are sending a large but lightweight shipment, where Waybill its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment divide the total sum by 5,000. from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Invoice Height A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. Length Width A proforma invoice is used when sending goods of no commercial value (for example, when sending samples). DHL Service & Rate Guide 2017: Australia 9 HOW TO SHIP WITH DHL EXPRESS The international specialists Services Preparing your shipment How to ship with DHL Express Shipping tools Packaging your shipment Zones and rates Paying for your shipment Your invoice will require the following details: 1 Bank details 8 Reason for export These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift; transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement; not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and are likely to cause delays. Descriptions should include the items, how many there are, what they are made of, and Commercial Invoice Exporter Tax ID/VAT No: Bank details Date: 1 Waybill number: what they will be used for. For example, describing items Invoice no: as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs classification, safety and security reasons. Exporter code: Importer (Bill to): Receiver if different from Importer Tax ID/VAT No: 3 Shipment reference: Commodity code This is the product identification code used by the exporting Full description of goods country to classify the goods to be exported. It assists Commodity code 2 Item quantity Unit value [Currency] Subtotal value [Currency] 3 Net weight Country of manufacture/origin 4 clearance and avoids delays. 4 Country of manufacture/origin This relates to the place of manufacture, not the country of Freight: Insurance: export. If items are manufactured in more than one country, Total declared value/currency: please list the origins. Total net weight/ 5 Total Pieces 5 Total declared value This is the total value of the transaction for customs purposes based on the Incoterm selected. The total declared value should include freight and insurance charges if the seller is responsible for these two elements. 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place). Type of export: Incoterms: kg(s) Total gross weight/ kg(s) 6 7 Reason for export: 8 I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above Position in company: Signature: Company stamp DHL Service & Rate Guide 2017: Australia 10 HOW TO SHIP WITH DHL EXPRESS The international specialists Services Preparing your shipment How to ship with DHL Express Shipping tools Packaging your shipment Zones and rates Paying for your shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely DHL packaging through the DHL Express global network, it is important that We offer a range of high-quality DHL-branded packaging they are packaged and labeled correctly. items, suitable for shipping items of all shapes and sizes. The items available include: n Flyer bags If you are re-using envelopes or boxes, please ensure that n Cardboard document envelopes old labels and markings are removed. n Boxes in a range of sizes Securely fix the waybill to the shipment. The waybill can n Tubes be thought of as the shipment’s airline ticket and it will n Bottle boxes (charges may apply for inserts) Packaging guidelines n n delay delivery if it becomes separated from your shipment. n n The barcodes on the waybill are scanned at numerous points For more information on the range of packaging available, during your shipment’s journey. Please ensure the barcode please contact your DHL Account Manager or local Customer is flat and not covered by tape, shrinkwrap or strapping. Service team. Place the waybill on the top or side of your shipment and please ensure it does not overlap the corners or edges of boxes. n Use adequate protective wrapping for fragile or delicate items and ensure they are packed as far away as possible from the corners of boxes. n To prevent injury to our employees, please pay special attention to the packaging of sharp items. There should not be any possibility of the contents piercing the packaging. n Any individual pieces over 70kg should be placed on a pallet. If you are sending a multi-piece shipment, it is not necessary to place the individual pieces on a pallet unless they exceed 70kg. For example, a shipment comprising four 25kg pieces does not have to be placed on a pallet. PAYING FOR YOUR SHIPMENT You can pay for DHL Express services either with cash, a credit card or by bank transfer. You can open an account with DHL Express to pay via bank transfer; and all account customers receive invoices on a pre-determined basis. For more details, please get in touch with a Customer Service Advisor at your local DHL Express office. DHL Service & Rate Guide 2017: Australia 11 SHIPPING TOOLS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates SHIPPING SOLUTIONS Making shipping easier MyDHL DHL Express offers a choice of electronic tools to suit even MyDHL gives you access to all DHL’s online capabilities. It the most demanding requirements. We invest continually allows you to prepare your shipments, arrange collections, in market-leading technologies to make it easier for you to store address details and use proactive tracking services. send your shipments around the world. As a result, you have You can register online at mydhl.com and benefit from more time to focus on your business. online billing solutions, eReturn and a lot more – all via a single portal, giving you access to one or more accounts. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide Easyship industry-specific solutions tailored for the Life Sciences and This is an offline advanced shipment management tool for Technology sectors. More information about our general any organization with large shipping volumes or regular capabilities is provided on this page. scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central dhl.com shipping function. It is a Windows-based system, which Our website provides a comprehensive guide to DHL Express is easy to use yet very powerful – enabling you to handle shipping services, as well as transport news, service updates everything from regular mailshots to multi-stage shipping and contact details. To make doing business with us even processes. easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator. Customer shipping integration Using EDI and XML Services enables you to incorporate DHL’s online shipping capabilities into your own website, warehouse or customer service application. This provides global shipment tracking while making it faster and easier to access information about transit times, rates and courier bookings. Specific solutions DHL offers additional capabilities for businesses requiring more specialized solutions – for example, its Medical Express and Collect & Return services. For more information, please contact your DHL Account Manager or local Customer Service team. DHL Service & Rate Guide 2017: Australia 12 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Shipping tools Service capability and rating zones Customs services Export services Zones and rates Import services PRICING YOUR SHIPMENT 1. Decide which service best suits your needs 3. D etermine the rating zone of the origin or destination (see page 3 for international services and page 4 (see pages 14 and 15) for domestic services) 4. F ind the rate using the rating zone and weight of your 2. Weigh your shipment (see page 8 and dhl.com/ volumetricweight) shipment (see page 16 for exports and page 19 for imports) OPTIONAL SERVICES Optional services How we charge Additional charge Duties and Taxes Paid Per shipment $30 Dedicated Pickup Per shipment $50 Shipment Preparation Per shipment $30 Weekend Collection By shipment weight $5 per kg $50 minimum per shipment Weekend Delivery By shipment weight $5 per kg $50 minimum per shipment Shipment Insurance By shipment value $25, or 2.5% of stated shipment value if higher Extended Liability Per shipment $6 Change of Billing Per shipment $15 GoGreen Climate Neutral By shipment weight $0.12 per kg $0.02 domestic $0.12 minimum per shipment GoGreen Carbon Estimate Per report $150 GoGreen Carbon Footprint Per annum $725 View explanation For a full list of optional services, please visit your country website at dhl.com.au DHL Service & Rate Guide 2017: Australia 13 ZONES AND RATES The international specialists Pricing your shipment Services Optional services Surcharges How to ship with DHL Express Customs services Shipping tools Service capability and rating zones Zones and rates Export services Import services SURCHARGES Surcharges How we charge Additional charge Fuel Surcharge Per shipment Variable Remote Area By shipment weight $0.60 per kg $30 minimum per shipment View explanation Additional Handling Over Weight Piece Per piece $58 International $29 Domestic Over Sized Piece Per piece $58 International $29 Domestic Non-Stackable Pallet Per piece $116 International $59 Domestic Dangerous Goods Full Dangerous Goods Per shipment Excepted Quantities Per shipment Limited Quantities Per shipment Dry Ice (UN1845) Per shipment $249 $7 Not accepted $15 Lithium Batteries Lithium Batteries Section II (PI965) Per shipment Lithium Batteries Section II (966, 969) Per shipment Lithium Batteries Section I Per shipment Address Correction Per shipment $120 $7 $249 $15 International $7 Domestic Security Charges Elevated Risk Per shipment $30 Restricted Destination Per shipment $40 CUSTOMS SERVICES Customs services How we charge Additional charge Formal Entry Per shipment $83 (for goods valued up to $10,000) >$10,000 $185 Disbursement Per shipment $20, or 3% of the credit advanced if higher Advance Payment Per shipment $20, or 3% of the credit advanced if higher Broker Notification Per shipment $15 Bonded Storage Per shipment and per kg per day $0.17/Kg per day, minimum charge $2.00 Export Declaration Per shipment $10 View explanation For a full list of surcharges/customs services, please visit your country website at dhl.com.au DHL Service & Rate Guide 2017: Australia 14 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Shipping tools Service capability and rating zones Zones and rates Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Island, The Cape Verde Cayman Island Central African Republic Chad Chile China, People's Republic Colombia Comoros Congo Congo, Democrat Rep. of Cook Islands Costa Rica Cote d'Ivorie Croatia Cuba Curacao Cyprus Czech Republic, The Denmark Djibouti Dominica Dominican Republic Zone 9 9 9 6 8 9 9 9 8 9 9 7 9 9 8 4 9 9 7 8 9 9 9 8 9 9 9 8 4 7 9 9 4 9 5 9 9 9 9 9 8 2 8 9 9 9 6 8 9 7 8 9 7 7 7 9 9 9 DHL Express 9:00 DHL Express 12:00 P P P P doc P P doc doc P P P P P P P P P doc P P doc P P P doc doc P P P doc P doc P P P P P P P P P P doc P doc P doc P doc P P P P P P P P doc doc P P doc P P P P doc doc doc DHL Express Worldwide Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P Country Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guyana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Republic Guinea-Bissau Guinea-Equatorial Guyana (British) Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Rep. of Iraq Ireland, Rep. of Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, D.P.R of (North) Korea, Rep. of (South) Kosovo Kuwait Kyrgyzstan Lao P.D.R Latvia Lebanon Lesotho Liberia Zone 8 9 8 9 7 9 9 9 3 7 7 9 9 9 9 7 9 8 7 9 9 9 9 8 7 9 9 9 9 9 8 3 7 9 3 3 9 9 7 9 7 9 3 7 9 9 9 6 3 9 9 8 9 3 7 9 9 9 DHL Express 9:00 DHL Express 12:00 P P P P P P P P P P P P P doc P P P P P P P P P doc doc P P P P P P doc P doc P P P P P P doc P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P doc P P P P DHL Express Worldwide Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P doc = document contents only P = document and non-document contents For transit times and the availability of DHL Express 9:00 and DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. DHL Service & Rate Guide 2017: Australia 15 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Shipping tools Service capability and rating zones Zones and rates Export services Import services SERVICE CAPABILITY AND RATING ZONES Country Libya Liechtenstein Lithuania Luxembourg Macau Macedonia, Rep of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Fed. States of Moldova, Rep. of Monaco Mongolia Montenegro, Rep. of Montserrat Morocco Mozambique Myanmar Namibia Nauru, Rep. of Nepal Netherlands, The Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines, The Poland Portugal Puerto Rico Qatar Reunion, Island of Romania Russian Federation The Rwanda Samoa San Marino Zone DHL Express 9:00 DHL Express 12:00 P P P doc P P P P P P P doc P doc 9 7 7 7 3 9 9 9 3 9 9 7 6 9 9 9 9 5 9 9 7 9 9 9 9 9 4 9 6 4 7 9 6 1 8 9 9 6 9 7 8 4 9 8 3 8 8 3 7 7 9 8 9 7 9 9 6 9 doc = document contents only P P P doc P P P P P P P P P doc P doc P doc P doc P doc P P doc P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P DHL Express Worldwide Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P Country Sao Tome & Principe Saudi Arabia Senegal Serbia, Rep. of Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia Somaliland, Rep. of (North Somalia) South Africa South Sudan Spain Sri Lanka St. Barthelemy St. Eustatius St. Helena St. Kitts St. Lucia St. Maarten St. Vincent Sudan Suriname Swaziland Sweden Switzerland Syria Tahiti Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands (British) Virgin Islands (US) Yemen, Rep. of Zambia Zimbabwe Zone 9 8 9 7 9 9 3 7 7 6 9 9 8 9 7 4 9 9 9 9 9 9 9 9 9 9 7 7 9 6 3 9 9 3 9 9 6 9 9 8 9 6 9 9 8 7 5 8 9 6 7 8 3 9 9 9 9 9 DHL Express 9:00 DHL Express 12:00 P doc P P P P P P P P P P P P P P P doc P P doc doc doc doc doc doc doc doc P P P P P P P P P doc P doc P doc P P P P doc P doc doc P P P P doc P P P P P P P doc P P P doc P doc doc P P P DHL Express Worldwide Imports P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P = document and non-document contents For transit times and the availability of DHL Express 9:00 and DHL Express 12:00 for your origin and destination address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. DHL Service & Rate Guide 2017: Australia 16 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 51.93 67.77 71.91 79.67 71.70 92.26 79.62 98.61 156.35 1.0 69.29 99.61 99.71 107.05 91.86 123.94 103.69 124.42 188.08 1.5 79.62 117.18 117.54 127.35 112.22 155.62 133.73 152.38 219.81 2.0 89.95 134.75 135.37 147.65 132.58 187.30 163.77 180.34 251.54 Documents from 2.5kg and non-documents from 0.5kg 0.5 74.27 94.41 95.35 111.04 92.97 128.55 100.13 116.12 178.12 1.0 92.84 119.48 120.53 131.13 113.18 160.23 122.37 143.76 222.23 1.5 107.32 142.83 143.82 158.14 133.39 191.91 144.61 171.40 262.77 2.0 121.80 166.18 167.11 185.15 153.60 223.59 166.85 199.04 303.31 2.5 138.79 187.87 192.09 219.61 176.84 261.62 191.82 232.19 349.99 3.0 148.62 199.18 202.57 237.34 194.08 280.17 211.33 253.15 380.63 3.5 158.45 210.49 213.05 255.07 211.32 298.72 230.84 274.11 411.27 4.0 168.28 221.80 223.53 272.80 228.56 317.27 250.35 295.07 441.91 4.5 178.11 233.11 234.01 290.53 245.80 335.82 269.86 316.03 472.55 5.0 187.94 244.42 244.49 308.26 263.04 354.37 289.37 336.99 503.19 5.5 192.24 251.86 252.46 318.54 272.19 364.55 297.24 347.43 520.60 6.0 196.54 259.30 260.43 328.82 281.34 374.73 305.11 357.87 538.01 6.5 200.84 266.74 268.40 339.10 290.49 384.91 312.98 368.31 555.42 7.0 205.14 274.18 276.37 349.38 299.64 395.09 320.85 378.75 572.83 7.5 209.44 281.62 284.34 359.66 308.79 405.27 328.72 389.19 590.24 8.0 213.74 289.06 292.31 369.94 317.94 415.45 336.59 399.63 607.65 8.5 218.04 296.50 300.28 380.22 327.09 425.63 344.46 410.07 625.06 9.0 222.34 303.94 308.25 390.50 336.24 435.81 352.33 420.51 642.47 9.5 226.64 311.38 316.22 400.78 345.39 445.99 360.20 430.95 659.88 10.0 230.94 318.82 324.19 411.06 354.54 456.17 368.07 441.39 677.29 10.5 233.25 323.96 327.97 412.95 358.01 457.43 373.73 451.46 685.05 11.0 235.56 329.10 331.75 414.84 361.48 458.69 379.39 461.53 692.81 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. DHL Service & Rate Guide 2017: Australia 17 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 11.5 237.87 334.24 335.53 416.73 364.95 459.95 385.05 471.60 700.57 12.0 240.18 339.38 339.31 418.62 368.42 461.21 390.71 481.67 708.33 12.5 242.49 344.52 343.09 420.51 371.89 462.47 396.37 491.74 716.09 13.0 244.80 349.66 346.87 422.40 375.36 463.73 402.03 501.81 723.85 13.5 247.11 354.80 350.65 424.29 378.83 464.99 407.69 511.88 731.61 14.0 249.42 359.94 354.43 426.18 382.30 466.25 413.35 521.95 739.37 14.5 251.73 365.08 358.21 428.07 385.77 467.51 419.01 532.02 747.13 15.0 254.04 370.22 361.99 429.96 389.24 468.77 424.67 542.09 754.89 15.5 256.35 375.36 365.77 431.85 392.71 470.03 430.33 552.16 762.65 16.0 258.66 380.50 369.55 433.74 396.18 471.29 435.99 562.23 770.41 16.5 260.97 385.64 373.33 435.63 399.65 472.55 441.65 572.30 778.17 17.0 263.28 390.78 377.11 437.52 403.12 473.81 447.31 582.37 785.93 17.5 265.59 395.92 380.89 439.41 406.59 475.07 452.97 592.44 793.69 18.0 267.90 401.06 384.67 441.30 410.06 476.33 458.63 602.51 801.45 18.5 270.21 406.20 388.45 443.19 413.53 477.59 464.29 612.58 809.21 19.0 272.52 411.34 392.23 445.08 417.00 478.85 469.95 622.65 816.97 19.5 274.83 416.48 396.01 446.97 420.47 480.11 475.61 632.72 824.73 20.0 277.14 421.62 399.79 448.86 423.94 481.37 481.27 642.79 832.49 20.5 283.43 434.00 404.41 460.40 435.50 492.07 491.30 652.86 856.62 21.0 289.72 446.38 409.03 471.94 447.06 502.77 501.33 662.93 880.75 21.5 296.01 458.76 413.65 483.48 458.62 513.47 511.36 673.00 904.88 22.0 302.30 471.14 418.27 495.02 470.18 524.17 521.39 683.07 929.01 22.5 308.59 483.52 422.89 506.56 481.74 534.87 531.42 693.14 953.14 23.0 314.88 495.90 427.51 518.10 493.30 545.57 541.45 703.21 977.27 23.5 321.17 508.28 432.13 529.64 504.86 556.27 551.48 713.28 1,001.40 24.0 327.46 520.66 436.75 541.18 516.42 566.97 561.51 723.35 1,025.53 24.5 333.75 533.04 441.37 552.72 527.98 577.67 571.54 733.42 1,049.66 25.0 340.04 545.42 445.99 564.26 539.54 588.37 581.57 743.49 1,073.79 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. DHL Service & Rate Guide 2017: Australia 18 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 25.5 346.33 557.80 450.61 575.80 551.10 599.07 591.60 753.56 1,097.92 26.0 352.62 570.18 455.23 587.34 562.66 609.77 601.63 763.63 1,122.05 26.5 358.91 582.56 459.85 598.88 574.22 620.47 611.66 773.70 1,146.18 27.0 365.20 594.94 464.47 610.42 585.78 631.17 621.69 783.77 1,170.31 27.5 371.49 607.32 469.09 621.96 597.34 641.87 631.72 793.84 1,194.44 28.0 377.78 619.70 473.71 633.50 608.90 652.57 641.75 803.91 1,218.57 28.5 384.07 632.08 478.33 645.04 620.46 663.27 651.78 813.98 1,242.70 29.0 390.36 644.46 482.95 656.58 632.02 673.97 661.81 824.05 1,266.83 29.5 396.65 656.84 487.57 668.12 643.58 684.67 671.84 834.12 1,290.96 30.0 402.94 669.22 492.19 679.66 655.14 695.37 681.87 844.19 1,315.09 30.5 - 70.0 13.42 22.02 17.10 22.34 20.94 27.06 22.76 27.70 43.64 70.5 - 300.0 11.96 19.40 15.84 19.94 18.74 26.98 20.56 26.22 39.86 over 300.0* 11.96 19.40 15.84 19.94 18.74 26.98 20.56 26.22 39.86 Multiplier Rate Per kg *Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. DHL Service & Rate Guide 2017: Australia 19 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 64.91 84.71 89.89 99.59 89.63 115.33 99.53 123.26 195.44 1.0 86.61 124.51 124.64 133.82 114.83 154.93 129.62 155.52 235.10 1.5 99.52 146.47 146.93 159.20 140.28 194.53 167.17 190.47 274.76 2.0 112.43 168.43 169.22 184.58 165.73 234.13 204.72 225.42 314.42 Documents from 2.5kg and non-documents from 0.5kg 0.5 92.84 118.01 119.19 138.80 116.21 160.69 125.16 145.15 222.65 1.0 116.05 149.35 150.67 163.91 141.47 200.29 152.96 179.70 277.79 1.5 134.15 178.54 179.78 197.67 166.73 239.89 180.76 214.25 328.47 2.0 152.25 207.73 208.89 231.43 191.99 279.49 208.56 248.80 379.15 2.5 173.49 234.84 240.12 274.51 221.04 327.03 239.77 290.24 437.50 3.0 185.78 248.98 253.22 296.67 242.59 350.22 264.16 316.44 475.80 3.5 198.07 263.12 266.32 318.83 264.14 373.41 288.55 342.64 514.10 4.0 210.36 277.26 279.42 340.99 285.69 396.60 312.94 368.84 552.40 4.5 222.65 291.40 292.52 363.15 307.24 419.79 337.33 395.04 590.70 5.0 234.94 305.54 305.62 385.31 328.79 442.98 361.72 421.24 629.00 5.5 240.32 314.84 315.58 398.16 340.23 455.71 371.56 434.29 650.76 6.0 245.70 324.14 325.54 411.01 351.67 468.44 381.40 447.34 672.52 6.5 251.08 333.44 335.50 423.86 363.11 481.17 391.24 460.39 694.28 7.0 256.46 342.74 345.46 436.71 374.55 493.90 401.08 473.44 716.04 7.5 261.84 352.04 355.42 449.56 385.99 506.63 410.92 486.49 737.80 8.0 267.22 361.34 365.38 462.41 397.43 519.36 420.76 499.54 759.56 8.5 272.60 370.64 375.34 475.26 408.87 532.09 430.60 512.59 781.32 9.0 277.98 379.94 385.30 488.11 420.31 544.82 440.44 525.64 803.08 9.5 283.36 389.24 395.26 500.96 431.75 557.55 450.28 538.69 824.84 10.0 288.74 398.54 405.22 513.81 443.19 570.28 460.12 551.74 846.60 10.5 291.63 404.97 409.95 516.17 447.53 571.86 467.20 564.33 856.30 11.0 294.52 411.40 414.68 518.53 451.87 573.44 474.28 576.92 866.00 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. DHL Service & Rate Guide 2017: Australia 20 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 11.5 297.41 417.83 419.41 520.89 456.21 575.02 481.36 589.51 875.70 12.0 300.30 424.26 424.14 523.25 460.55 576.60 488.44 602.10 885.40 12.5 303.19 430.69 428.87 525.61 464.89 578.18 495.52 614.69 895.10 13.0 306.08 437.12 433.60 527.97 469.23 579.76 502.60 627.28 904.80 13.5 308.97 443.55 438.33 530.33 473.57 581.34 509.68 639.87 914.50 14.0 311.86 449.98 443.06 532.69 477.91 582.92 516.76 652.46 924.20 14.5 314.75 456.41 447.79 535.05 482.25 584.50 523.84 665.05 933.90 15.0 317.64 462.84 452.52 537.41 486.59 586.08 530.92 677.64 943.60 15.5 320.53 469.27 457.25 539.77 490.93 587.66 538.00 690.23 953.30 16.0 323.42 475.70 461.98 542.13 495.27 589.24 545.08 702.82 963.00 16.5 326.31 482.13 466.71 544.49 499.61 590.82 552.16 715.41 972.70 17.0 329.20 488.56 471.44 546.85 503.95 592.40 559.24 728.00 982.40 17.5 332.09 494.99 476.17 549.21 508.29 593.98 566.32 740.59 992.10 18.0 334.98 501.42 480.90 551.57 512.63 595.56 573.40 753.18 1,001.80 18.5 337.87 507.85 485.63 553.93 516.97 597.14 580.48 765.77 1,011.50 19.0 340.76 514.28 490.36 556.29 521.31 598.72 587.56 778.36 1,021.20 19.5 343.65 520.71 495.09 558.65 525.65 600.30 594.64 790.95 1,030.90 20.0 346.54 527.14 499.82 561.01 529.99 601.88 601.72 803.54 1,040.60 20.5 354.40 542.62 505.60 575.44 544.44 615.26 614.26 816.13 1,070.76 21.0 362.26 558.10 511.38 589.87 558.89 628.64 626.80 828.72 1,100.92 21.5 370.12 573.58 517.16 604.30 573.34 642.02 639.34 841.31 1,131.08 22.0 377.98 589.06 522.94 618.73 587.79 655.40 651.88 853.90 1,161.24 22.5 385.84 604.54 528.72 633.16 602.24 668.78 664.42 866.49 1,191.40 23.0 393.70 620.02 534.50 647.59 616.69 682.16 676.96 879.08 1,221.56 23.5 401.56 635.50 540.28 662.02 631.14 695.54 689.50 891.67 1,251.72 24.0 409.42 650.98 546.06 676.45 645.59 708.92 702.04 904.26 1,281.88 24.5 417.28 666.46 551.84 690.88 660.04 722.30 714.58 916.85 1,312.04 25.0 425.14 681.94 557.62 705.31 674.49 735.68 727.12 929.44 1,342.20 Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. DHL Service & Rate Guide 2017: Australia 21 ZONES AND RATES The international specialists Pricing your shipment Services Optional services How to ship with DHL Express Surcharges Customs services Service capability and rating zones Shipping tools Export services Zones and rates Import services Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 25.5 433.00 697.42 563.40 719.74 688.94 749.06 739.66 942.03 1,372.36 26.0 440.86 712.90 569.18 734.17 703.39 762.44 752.20 954.62 1,402.52 26.5 448.72 728.38 574.96 748.60 717.84 775.82 764.74 967.21 1,432.68 27.0 456.58 743.86 580.74 763.03 732.29 789.20 777.28 979.80 1,462.84 27.5 464.44 759.34 586.52 777.46 746.74 802.58 789.82 992.39 1,493.00 28.0 472.30 774.82 592.30 791.89 761.19 815.96 802.36 1,004.98 1,523.16 28.5 480.16 790.30 598.08 806.32 775.64 829.34 814.90 1,017.57 1,553.32 29.0 488.02 805.78 603.86 820.75 790.09 842.72 827.44 1,030.16 1,583.48 29.5 495.88 821.26 609.64 835.18 804.54 856.10 839.98 1,042.75 1,613.64 30.0 503.74 836.74 615.42 849.61 818.99 869.48 852.52 1,055.34 1,643.80 30.5 - 70.0 19.46 31.92 24.80 32.40 30.36 39.24 33.00 40.16 63.28 70.5 - 300.0 17.34 28.14 22.96 28.92 27.18 39.12 29.82 38.02 57.80 over 300.0 17.34 28.14 22.96 28.92 27.18 39.12 29.82 38.02 57.80 Multiplier Rate Per kg *Any individual pieces or shipments above 1,000kg or with odd dimensions (length > 300cm, width > 120cm or height > 160cm) require pre-approval from DHL and may be charged at alternative rates. Please contact your DHL Account Manager for details. Weights are rounded up to the nearest 0.5kg and all shipments are billed in increments of 0.5kgs Add $25 to the above prices for DHL Express 9:00 and $12.50 for DHL Express 12:00. Terms and conditions apply – see dhl.com.au for details. Rates are in Australian Dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Country Head Office address Sydney Airport Centre Level 5, 15-17 Bourke Road Mascot NSW 2020 For contact details of the DHL Express office nearest to you, please visit our website at dhl.com.au Valid: 1st January 2017
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