edition 01/2017
From your home to the
gate in 4 easy steps
www.brusselsairport.be
SMOOTH TRAVEL VIA
BRUSSELS AIRPORT
STEP 1
GETTING READY TO TRAVEL
This guide will help you get from your house to the airport
in 4 easy steps. It contains useful information and handy
tips to ensure that everything runs as smooth as possible,
and that you are well prepared for your trip.
STEP 2
Do you still have questions after reading this guide?
Contact us via Twitter, Facebook or using the contact form
on our website.
TO THE AIRPORT
See you soon, we look forward to welcoming you.
STEP 3
CHECK-IN
STEP 4
SECURITY CHECK/
SCREENING
LIQUIDS IN YOUR HAND LUGGAGE,
THIS IS PERMITTED:
STEP 1
GETTING READY
TO TRAVEL
• For all liquids and gels*, you can take containers of up
to 100 ml in your hand luggage (used containers count
as the full contents). Put them all in a transparent,
resealable plastic bag with a capacity of 1 l.
Make sure that you take all necessary travel documents
with you to the airport. Check the expiry date on your
identity card or international passport.
For your own comfort, we recommend travelling as light as
possible. Not only will this make luggage easier to carry, it
will also help checks go more efficiently.
• Liquids and gels bought from the
shops in the airport are packed
in a special, sealed bag, and are
not included in the permitted
quantity. However if the bag is
opened, the contents will still be
confiscated.
TIP
Save time by checking in in advance via the website
of your airline.
• Baby food (milk and food in pots)
is permitted. The quantity
permitted depends on the
duration of the journey (max. for the duration of the
fight). If in doubt, security staff may ask you to taste the
baby food.
• Liquid medicines or diet supplements are only permitted
for the duration of the flight, and if your GP can provide
written proof that they are necessary.
More information can be found at www.brusselsairport.be
* Liquids and gels: water and other drinks, soup, syrup, creams,
lotions and oils, perfumes, sprays, gels, shampoo and shower
gels, pressurised liquids (incl. (shaving) foam and deodorants),
(tooth)pastes, inseparable mixtures (such as chocolate spread or
caramelised biscuit (speculoos) spread, mascara, lipstick, other
products with a similar consistency.
STEP 2
ROUTE TO THE NEW FREE DROP-OFF
TO THE AIRPORT
BY CAR
DROPPING SOMEONE OFF
The kiss & fly zone in front of the airport building is no longer
accessible.
5 min.
to airport
building
Drop-off
Since 19 December 2016, you can drop someone off directly at
the free drop-off. Follow the signs on the access road (A201).
NEW!
You can temporarily stop here to drop someone off. You are
not permitted to park here. It is a 5-minute walk from the
drop-off to the airport building.
Zavent
em
A201
Would you like to accompany someone to the departure
hall? In that case, we recommend that you use one of the car
parks. Parking for 30 minutes in P1-P2 or P3 costs €2, and €4
for 60 minutes.
TIP
You can also drop someone off at the drop-off zone
at Brucargo. From here, a shuttle service (24/7) will
take you to the airport building. Take exit 12 Cargo
on the E19 and follow the signs to Brucargo and the
drop-off zone.
PARKING YOUR CAR
FOR THE DURATION OF YOUR TRIP
CAR PARKS AT
WALKING DISTANCE
If you want to park close to the
airport, use Car Parks P1, P2,
P3 or Lock Parking. If you book
your parking in advance you can
also use the Reservation Zone.
These are all opposite the airport
building. These car parks are all
directly accessible from the
access road (A201).
Follow the signs.
REMOTE CAR PARKS
WITH FREE SHUTTLE
SERVICE
If you want to park more
affordably, choose one of the car
parks with a shuttle service to
the airport building.
From Car park P4, it takes 3
minutes on the shuttle, and from
the Discount Car parks, it takes
10 minutes. Reservation is
required for these 3 car parks with
shuttle service.
DISCOUNT
CAR PARKS AT
WALKING DISTANCE
RESERVATION ZONE
LOWEST PRICE
opposite the departures hall
4 days € 59*
7 days € 89*
ENTRANCE
14 days € 117*
LOCK
ENTRANCE
2
* Rates are subject to change
ENTRANCE
1
ENTRANCE
RESERVATION ZONE
ENTRANCE
3
DISCOUNT
LOWEST PRICE
RESERVATION
ZONE
with shuttle service
4 days €39*
7 days €54*
14 days €77*
Zavent
em
From Brussels ring road:
Zaventem
follow
Clearance height:
P1 & P3: 2m10
P2, Reservation Zone & Lock Parking: 1m90
* Rates are subject to change
Reserve your parking at
www.brusselsairport.be/en/passngr/parking
REMOTE CAR PARKS
WITH FREE SHUTTLE SERVICE
Follow the route to Car park P4
3 mins by
or 10 mins
from the airport building.
Follow the route to the Discount Car parks
10 mins by
from the airport building
exit
afrit
12
Drop-off
Shuttle bus
3 min. to airport building
From
Vanaf E19:
E19:
Cargo
follow
volg Cargo
E19
P4
Brussels
Brussel
Ring
Ringroad
12
exit
exit
afrit
eg / HChaacuhsstséeesdteeHnaweecght N211
steenw
Cargo Haachtse N21
Airport
Halte shuttle
Airport stop
Shuttle
between
0.30 and
4.30
tussen 0u30
en 4u30
Shuttle
A201
Mechelen-Antwerp
Mechelen - Antwerpen
Cargo
10 min. naar
Shuttle
everyluchthavengebouw
10 min.
to airport building
P
Discount
Parking 1
P Discount
Parking 2
BusHalte
stopLijnbus
airport building
luchthavengebouw
between
4.30 and 0.30
tussen 4u30 en 0u30
3 Zaventem Centrum
P4 and the Discount car parks have unlimited
clearance and are not covered.
Reserve your parking at
www.brusselsairport.be/en/passngr/parking
STEP 2
TO THE AIRPORT
BY TRAIN
PLAN PUBLIC TRANSPORT
The airport is easily accessible by train.
The Brussels Airport - Zaventem train station is located
below the airport building. You can rely on a smooth and
often direct service from more than 80 stations.
Information and tickets can be found at www.belgianrail.be
3
2
0
-1
Before exiting the train station, you will go through a
pre-check zone. A security check may be carried out here.
STEP 3
CHECK-IN
Check-in for all airlines takes place in the departures hall on
level 3 (Departures).
The flight information screen indicates at which desks you
can find your airline.
If you do not yet have your boarding pass and/or you still
need to check your luggage in, go to the check-in desk of
your airline.
If you are only travelling with
hand luggage, then a large
number of airlines allow you
to check in at the
“Self Check-in” terminals.
If you already have your
boarding pass (because you
checked in via the website
of your airline) and are only
travelling with hand luggage,
you can immediately go to
the security check/screening.
You need to check in with the airline which
is operating your flight. This might be a different airline
to the one indicated by the booked flight number.
In that case, it will be specified below your flight number:
“flight is operated by <name of airline>”.
DO YOU REQUIRE SPECIAL AXXICOM
ASSISTANCE?
We can provide special assistance from arrival
at the airport to the seat in the aircraft you are
travelling on. You will need to request this at least
48 hours before the scheduled departure time via
your travel agencies or your airline. For Special
Assistance, there are separate desks in the check-in
zone. You can find these next to the Travelex bureau
de change near check-in row 1.
Always inform your travel agency or airline in
advance if you will be taking your own foldable
or electric wheelchair. Ask them about the
applicable rules. This is also important for your
destination airport.
DEPARTURES HALL MAP
To All Gates
1 2
3 4
5
6
7
8
9
10 11
12 13
Services
TRUESTAR BAGGAGE WRAPPING
TRAVELEX CURRENCY EXCHANGE
CONNECTIONS TRAVEL AGENT
20 21
Food & Drinks
EXKi
EXKi pop-up
STARBUCKS
PANOS
SAPORE
BELLE & BELGE
Retail
THE CANDY SHOP /
THE BELGIAN CHOCOLATE HOUSE
RELAY AIRPORT SHOP
SAMSONITE
SPECIAL ASSISTANCE DESK
AIRPORT PHARMACY
VAT REFUND
ATM
22 23
24
25
14 15
16 17
18 19
AIRLINE DESKS
1. Bulgaria Air
2. Emirates
3. Air Algérie
4. Egyptair
6. Brussels Airlines, Austrian, Swiss, Croatia Airlines
7. Aviapartner, British Airways, Iberia & Aer Lingus
8. Swissport & Lufthansa
9. United Airlines
10. Turkish Airlines
11. TAP Portugal
12. Etihad & Air Serbia
13. Delta Air Lines
14. TAROM
15. Al Italia
16. Aeroflot
17. American Airlines
18. Blue Air
19. EL AL
20. Hainan Airlines
22. Corendon
24. Thomas Cook, Neckermann & Pegase
25. TUI fly, Sunjets & VIP
STEP 4
SECURITY CHECK/
SCREENING
OF HAND LUGGAGE AND
PERSONS
If you have received your boarding pass and have checked in
your luggage, your next stop is the security check/screening.
At the entrance to this zone, your boarding pass will be
scanned, after which you will proceed to the security check/
screening for persons and hand luggage.
To ensure the security check/screening runs smoothly, we
ask you to place the following objects in the tray:
•all metal objects such as keys,
mobile phones, coins, wallets
•plastic bag with liquids
and/or gels
•laptop or tablet
taken out of the
carry case
•jacket or coat
When you have passed through the security check/
screening, make sure you have taken all your belongings.
You are now ready to depart. If this is from an A or T
gate, then go left after the screening. If you are departing
from the B gates, then go right after the security check/
screening, where you arrive at border control for your
passport check.
Download the
FREE
Brussels Airport app
Your personal travel assistant
Park and much more with the
Brussels Airport Pcard+
Get free
unlimited
WiFi from
check-in all the
way to the gates.
Save money:
-Park free for the first 30 min at P1, P2 and P3
-Less than 24h parking = €2 discount
-More than 24h parking = 10% discount
-Special offers automatically applied
Save time:
-Drive in and out without a ticket
-No more queuing at the payment terminal
Valid at all 71 Interparking car parks in Belgium
Want your own free Pcard+?
Visit www.brusselsairport.be/pcard
You can use your Pcard+ in Fast Zone 1&2,
P1 Front, P2 Economy, P3 Holiday.
[email protected]
@brusselsairport
facebook.com/brusselsairportBRU
http://www.brusselsairport.be/nl/contact/question/
www.brusselsairport.be
R.E. Betty van de Nobelen / Tania Ter-Ossepiantz • Brussels Airport Company n.v. • Luchthaven Brussel Nationaal • BE-1930 Zaventem • January 2017
Customer service & feedback
Brussels Airport Company - Satellite Building
BE-1930 Zaventem