Pioneer POS
Troubleshooting guide
Pioneer POS All in one systems
Model Stealthtouch-M5
If you need assistance, use one of the following:
 Webpage
http://pioneerpos.com/support.html
(Download VGA, Network, Audio, Touch screen,
and OPOS drivers.)
 Pioneer POS support line
Call (909) 468-9757 Ext. 172
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Contents
Chapter 1 :Getting started with Pioneer All in one Stealthtouch-M5
systems.
1.1 Picture of Stealthtouch-M5 systems
1.11 Stealthtouch-M5 I/O ports descriptions
1.12 Stealthtouch-M5 power supply
1.2 Picture of Stealthtouch-M5 optional devices
1.21 Magnetic card or Finger Print reader
1.22 Customer display
Chapter 2 :Connecting Devices together
2.1 Installing Magnetic Card Reader or Finger Print
reader (Magnetic card reader P/N# 46-D31000)
2.2 Installing Customer Display
2.21 Factory default setting
2.22 Protocol supported
2.23 Utility to reprogram the firmware
2.3 Installing 3.5" Hard Drive or DVD/CD Drive
Chapter 3: Troubleshooting All in one Stealthtouch-M5 systems
3.1 System Dead
3.2 Touch Screen Problem
3.3 USB Device Problem
3.4 COM / LPT Port Problem
3.5 PS/2 Keyboard/Mouse Problem
Appendix A: Setup Guide
Appendix B: Stealthtouch-M5 Data Sheet
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Chapter 1
Getting started
This chapter provides an overall look of all Pioneer
POS product line and its optional add-on peripherals.
PioneerPOS products:
 Stealthtouch-M5 : 15” All in one touch systems
-Stealthtouch-M5 I/O ports descriptions
-STLH-PSFSP120: Stealthtouch-M5 power
supply
Optional peripheral:
 46-D31000 : Magnetic Card Reader / MSR
 46-D31F01 : Magnetic Card + Finger Print Reader
 46-R0RJ-XXX : Customer Display or Rear Display
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1.1 PioneerPOS 15” All in one systems Model
Stealthtouch-M5
Front View
Left View
Right View
Card reader port
Finger Print
reader port
CF Slot
USB Port
Power supply
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1.11 Stealthtouch-M5 I/O ports descriptions
Speaker
Power
supply
CD-RW/DVD-RW
(optional)
Power Connector
USB +12V
USB (2)
LAN
USB +24V
Com port RS232 (4)
Cash Drawer (2)
VGA
LPT
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1.12 Power supply
(P/N# STLH- PSFSP120)
Descriptions
Stealthtouch-M5 power supply
Power Input
AC power 100-240V, 2A
50-60 Hz
Power Output
DC power 24V 5.0A
Max Power
120 W
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1.2 Picture of TOM-M5 optional peripheral
1.21 Magnetic card reader or Finger Print
Magnetic card reader keyboard
wedge (MSR) (P/N# 46-D31000)
Magnetic card reader keyboard
wedge + USB Finger Print
(P/N# 46-D31F01)
1.22 Customer display
Customer display
(P/N# 46-R0RJ-XXX)
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Chapter 2
Connecting devices
This chapter provides detail information on putting the
optional peripherals together with Stealthtouch-M5
Systems.
Provided that the step-by-step instruction is followed,
the installation process should be trouble free.
Contact us directly if further assistance is required.
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2.1 Installing Magnetic Card and/or Finger Print Reader
(optional).
1. Remove screws (see circles) to
access port for Card / Finger Print
reader.
Card
Reade
r
Finger
Print
2. Connect cable(s) to respective port(s)
(see arrows).
3. Attach the reader to the main unit
4. Secure the reader with screws (see circles)
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2.2 Installing Customer display
Package overview:
1
2
1. Rear Display [#46-R0RJ-ADX]
----------------- 1 pcs
2. Extension RJ45 - DB9 cable [30-327A06] ----- 1 pcs
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3. RJ45 Adapter [#30-601C] ------------------------- 1 pcs
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4. Converter cable [#34-319-122155] --------------
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5. Screw 4 x 8 [#10-S4008BB] ---------------------- 6 pcs
1. Tilt terminal, and pull the back
cover upwards to open.
2. Install the rear display to the unit,
secure with 6 screws [item #5] (arrows)
3. Connect the converter cable [item #4].
to the power cable (arrow)
4. Connect the power cable (arrow)
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5. Tilt the unit and remove the I/O cover
(arrow)
6. Route the serial cable to the front
7. Connect the serial cable to COM port
8. Install the I/O port
9. Cut the back cover ( see arrow )
10.Cover the back cover
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2.21 Rear Display protocol
Unless specified, all the rear display/customer display shipped
from our facility is defaulted to AEDEX protocol.
2.22 Protocol/Emulation supported
Pioneer POS rear display/customer display supports a few different
protocols. The supported protocol are: General, UTC Standard,
UTC Enhanced, Epson and AEDEX/Emax.
2.23 Utility to reprogram the firmware
Should you need re-program the rear display firmware.
Run the ppos.exe utility.
Input 1 for COM1 or input 2 for COM2
Enter the number for the protocol that you wish to change to
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On the next screen just press Enter when asked to input Data.
Input Yes to Write to EEPROM
2.3 Installing 3.5” Hard Drive or DVD/CD Drive.
1. Remove screws (circled)
2. Remove the base cover.
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3. Remove the screws (circled)
4. Pull out the bracket in arrow direction
5. For hard drive, disconnect the cables
and remove the screws (circled).
6. For DVD/CD Drive, disconnect
cables and remove the screws (arrow
and circled).
7. Change the hard drive or DVD/CD
drive. Reverse Step 5 to Step 1 to
complete installation.
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Chapter 3
Troubleshooting Guide
This chapter provides the guide to diagnose and troubleshoot system with
problems. Following each of the steps will help you determine which part of
the system is damaged and need to be replaced.
3.1 System Dead
Signs: System does not turn on at all (no boot beep sound)
3.11 Power issue
a.
b.
c.
d.
e.
Check if the right power adapter is used (P/N# STLH- PSFSP120).
Check if the AC/DC power adapter is plugged into the electric socket.
Make sure power cord is securely connected.
Unplug and re-connect cable as required.
Turn on the system again.
3.12 Hard drive Issue
Signs: System boots, shows POST screen, but does not load
Windows/no display on LCD
a. Wipe out the content on hard drive.
b. Re-install the operating system on hard drive.
3.2 Touch Screen Problem
Signs: Display is good, touch screen not responding/not following
finger
3.21 Touch screen not responding
a. Check if the touch driver is installed. Touch driver “TouchKit” should be
found under “StartProgram”.
b. If driver is not installed, install the driver from driver CD.
c. If driver is installed, open the TouckKit utility located on desktop or under
“StartProgram” menu.
d. Make sure the interface is pointing to COM5. Else, press on “Remove” button
to clear the wrong controller and “Add” button to add controller at COM5.
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e. Click on “Calibration” to calibrate touch screen.
3.22 Touch screen not following finger
a. The touch screen would require calibration.
b. Open TouchKit utility icon on desktop or under “StartProgram” menu.
c. Click on “Calibration” button to calibrate.
3.3 USB Device Problem
Signs: USB device not detected, USB pen drive/mouse/keyboard not
working.
a. Check the connection of the device’s USB cable on system.
b. Make sure the cables are securely connected.
c. Unplug and re-connect the cables as required.
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3.4 COM /LPT Port Problem
Signs: COM port/ LPT port not working
a. Check the connection of the device.
b. Make sure the device is connected to the appropriate port.
c. Check if the particular port is being used by other program.
3.5 PS/2 Keyboard/Mouse Problem
Signs: PS/2 keyboard or mouse not working
a. Check the connection of the device.
b. Disconnect and reconnect the card reader located on the right of system
c. If there’s no card reader attached, turn off the system, open the cover on the
right of the system.
d. Check the jumpers setting on board.
e. If there’s no jumper/jumper in wrong location on board, insert jumper as
shown (short bottom 4 pins, leave top 2 pins open).
f. Test PS/2 keyboard or mouse again.
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Appendix A: Setup Guide
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Appendix B: Stealthtouch-M5 Data Sheet
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