Department of Health
Disability Access and
Inclusion Plan
2010 – 2015
PathWest Laboratory Medicine
Page 2 of 7
PathWest Laboratory Medicine
Strategies to Improve Access and Inclusion
July 2010 – June 2015
Page 3 of 7
Outcome One:
People with disabilities have the same opportunities as other people to access the services of, and any
events organised by PathWest
Strategy
Ensure that professional forums are
organised so as to be accessible to
people with disabilities.
Outcome Two:
Tasks
Task Timeline
All staff involved with planning of PathWest Ongoing
forums to consider the needs of people with
disabilities.
Responsibility
Director Regional and
Support Services
People with disabilities have the same opportunities as other people to access the buildings and other
facilities of PathWest.
Strategy
All PathWest buildings to which the
public has access are accessible to
people with disabilities.
Tasks
Task Timeline
Responsibility
Encourage PathWest staff at all collection
centres to report access problems as they
are identified.
Ongoing
Executive Director
Consider access for people with disabilities
in all planning decisions.
Ongoing
Executive Director
Ensure that redesign of patient reception at
PathWest Nedlands provides much more
adequately for people with disabilities.
January 2010December 2011
General Manager,
Infrastructure and
special Services.
Be prepared to find short term solutions to
overcome difficult to resolve problems.
Ongoing
All staff
Page 4 of 7
Strategy
All PathWest buildings to which the
public has access are accessible to
people with disabilities.
People with disabilities can move
freely from hospital areas to public
areas at PathWest.
Outcome Three:
Tasks
Task Timeline
Responsibility
Maintain a check list for access to
buildings, taking into account the use of
personal motorised transport by some
people with disabilities.
Ongoing
Administration Officer
Ensure that the Pathology Renovations
Consultant and all construction contractors
are aware of the need to provide access to
people with disabilities in areas accessible
to the public.
Ongoing
Any staff who deal with
construction contractors
regarding an area
accessible to the public.
PathWest to progress access upgrade from
Sir Charles Gairdner Hospital to PathWest
and to fund works entirely, if necessary.
January 2010December 2011
Administration Officer.
People with disabilities receive information from PathWest in a format that will enable them to access the
information as readily as other people are able to access it.
Strategy
Tasks
Task Timeline
Responsibility
All pamphlets, maps, forms and
other publications to be available in
“easier to read” versions.
When reprint of request forms, directional
Ongoing.
maps or test information is due, provision
will be made for accessibility by people with
disabilities.
Marketing Manager
Electronic information
The PathWest website will be reviewed to
ensure that it provides for an alternative
format.
Marketing Manager
Page 5 of 7
Ongoing
Outcome Four:
People with disabilities receive the same level and quality of service from the staff of PathWest as other
people receive from the staff of PathWest.
Strategy
Encourage staff to provide the
same level and quality of service to
all clients.
Include Disability Services
references in Quality Assurance
documents.
Tasks
Task Timeline
Responsibility
Include regular references to Disability
Services in circulars and newsletters to
staff.
Ongoing
Various editors.
Ask staff to be aware of the risk of
overcompensating when dealing with
people with certain disabilities.
Ongoing
Executive Director
Include Disability Services awareness
Information in induction material.
Ongoing
Workforce and
Branches
Insert appropriate references to maintaining Ongoing
service levels to all patients.
Page 6 of 7
Quality Improvement
and Safety Manager.
Outcome Five:
People with disabilities have the same opportunities as other people to make complaints to PathWest.
Strategy
PathWest provides a quality
scientific service and it receives
very few complaints. However
PathWest will make staff aware
that, should a person wish to
complain, that person should be
provided with sufficient means to
lodge a complaint in a similar
manner as that of other people.
Outcome Six:
Tasks
Task Timeline
Responsibility
PathWest will include in a newsletter to
staff, a reference to dealing with any
person who wishes to lodge a complaint
about any matter, including Disability
access.
January 2010 –
December 2011
Executive Director
Easier-to-read versions of publications, as
outlined in outcome 3 will include details of
where to lodge complaints or to leave
comments, about Disability Access or other
matters.
January 2010 –
December 2011
Marketing Manager
People with disabilities have the same opportunities as other people to participate in any public consultation
by PathWest.
Strategy
Tasks
Not applicable.
PathWest is a reference laboratory
and does not engage in
consultation with the public.
Page 7 of 7
Task Timeline
Responsibility