Making the move into the major league In the UK, HUBER Technology is enhancing its reputation as a supplier of sludge treatment, preliminary treatment and anaerobic digestion technology, as the company demonstrates that it’s chosen mantra ‘where quality and service spring to mind’ is no idle boast. HUBER Technology first established a presence in the UK via a distribution agent back in 1986. Some 23 years ago, this presence was formalised when the German parent company established a UK subsidiary, HUBER Technology UK. A long time ago, maybe, but a clear sign that HUBER Technology wished to be seen to be taking the UK water market seriously as long ago as the early 1990s. The company’s track record since - growing significantly in size, revenue and stature – means that HUBER Technology is now seen as one of the major players in key parts of the UK water industry supply chain, offering an unrivalled breadth of products and a level of service that is a key distinguishing factor. The company’s recent contract to upgrade the inlet works at Duncrue Street, Belfast, is a great example of just how far HUBER Technology has come in recent years – both in terms of the size and scope of the products it now offers, and the structure that allows it to offer such impressive service to its clients at all stages of a project. The £1.2 million project consisted of supply of equipment, mechanical installation and commissioning at the inlet works. HUBER Technology collaborated extremely closely with the main contractor GRAHAM Construction and Northern Ireland Water to ensure the project was delivered successfully. Project Profile The successful delivery of any wastewater project, large or small, doesn’t just happen, and typically involves people from many different disciplines and who are highly experienced, and very importantly have good local site knowledge. The upgrade of Duncrue Street, Belfast, was an example of the considerable collaborative effort needed from the outset to ensure a successful outcome which exceeded all parties’ specifications and site requirements. From the initial enquiry, around three years ago, regular dialogue took place between Northern Ireland water, the design consultant, contractor and HUBER Technology. A thorough understanding of the hydraulic conditions of the site were of the utmost importance. The elevated works, which occupy a compact footprint, fed by 5-off large screw pumps presented its challenges, and any failure in the fundamental design could have caused extensive damage to the surrounding area. The existing 6-off coarse and 6-off fine screens on site, along with their associated dedicated (very long) screw conveyors and handling equipment, were continually causing issues with carryover of screenings, leading to reliability problems and requiring high maintenance. This compounded with the high peaks of loadings in respect of flow and rags meant that the operation of the works involved large amount of manpower and monitoring to take place. HUBER Technology was tasked to take into account the very specific site hydraulics and control philosophy requirements for this site along with the right selection of equipment and its associated sizing. The coarse screens chosen were used to protect and reduce the solids loading onto the 6mm escalator screens, which have one of the highest screenings capture ratios on the market today of 84%. This would ensure that pump blockages and rags were not carried over into the works. Additionally HUBER Technology suggested that a launder system be utilized to eliminate the need for the very complicated and maintenance intensive screw conveyors and duty/standby change over systems. As with all projects of this scale, good communication was essential, and regular projects meetings at all stages of the contract, ensured that all parties were informed and agreements about the most important decision were made collectively. The well-known 5-P’s acronym (proper, planning, prevents, poor, performance) was particularly relevant in this case. Scope of supply HUBER Technology supplied: 6 x EscaMax Screen 5000 x 2252 with 6mm perforated plate 6 x RakeMax Screen 4300 x 2250 with 50mm bar spacing 4 x WAP-SL BG12 All launder channels DN350 knifegate valves Equipment: EscaMax Screen throughput 2100 l/s peak flow per screen (5-off duty screens and 1 standby). EscaMax attributes: Very compact system with minimum space requirements Easy to retro fit into existing channels Excellent separation efficiency due to its perforations Reliable cleaning of the perforated plates with a rotating brush RakeMax Screen throughput 2100 l/s peak flow per screen (5-off duty screens and 1 standby). RakeMax attributes: Multi Rake bar Screen Very high screenings discharge capacity Low headloss Low installation height above ground level even in deep channels Control independent safety system WAP SL max throughput of 15m 3/hour per unit (Duty / Standby – Coarse Screens and Duty / Standby Fine Screens). WAP SL characteristics: Superior launder Wash Press Volume, weight and disposal cost reduction of up to 85% 2 Compaction up to 50% DR High washed screenings quality of < 20mg BOD 5/g DR Feeding through a launder channel or directly from a screen or conveyor Launder Channels for a flow rate of 25 l/s Objective To keep the existing works active, a phased installation of new equipment was essential, and the equipment had to also fit within the existing very tight sites hydraulic constraints. Solution The equipment was delivered directly to site, where HUBER Technology’s regional office, based in Portadown, took over the mechanical installation and commissioning. The use of local resource proved invaluable and ensured that the project moved forward and any issues were quickly resolved. In October 2013, the equipment was successfully commissioned after a 28 day testing. “Having a strong local presence with a dedicated team and skilled technicians able to deliver this to a consistent high standard of workmanship ensures the project is delivered on time with the highest quality to the client. HUBER Technology is a global company with a local presence, the client has a local contact and this means project delivery of any size or complexity can be delivered with minimal fuss. Duncrue Street, Belfast will be supported throughout its lifetime by the local regional team with prompt response and support to the end user” comments Kieran Hagan, Regional Field Manager for HUBER Technology, Ireland. Fred Neumann, Regional Sales Manager for HUBER Technology also explains: “The complexities of this major project were successfully minimized and overcome, due to early engagement with NIW operations project manager, consultants, main contractor and their subcontractor. Installation phasing and commissioning problems had minimum impact on the project delivery. This was down to the integrity and commitment of the local HUBER Technology installation team.” And the client is extremely satisfied with the project, as Peter Neeson, Operations Manager from Northern Ireland Water, details: “The reliability of the HUBER equipment has been excellent giving just minor teething problems which have been addressed and sorted effectively by both HUBER Technology and the main contractor GRAHAM Construction. “The screening capture rate, by both the coarse and fine sets of screens is excellent, evident now by how quickly the skips fill, and the significant reduction in sewage related debris downstream of the screens. This has meant less pumping and treatment process problems for myself and break downs for Northern Ireland Water M&E. Prior to the new HUBER screening system being installed the old one used to pass forward into the works large amounts of sewage debris which often settled out with the sludges .This issue drew complaints of pump blockages etc. from the sludge incinerator team (previously NIW now Veolia Water) and NIW M&E. Pump blockages are rarely an issue now on site. “Screening handling has been vastly improved by the installation of the HUBER WAPs and launder trough system. It replaced a screw conveyor and compaction units which were housed in a purpose built building, this made the maintenance of the old units a dirty and sometimes dangerous job because of space and lighting issues. The WAP’s seem to be well capable of dealing with plug flows of screenings that occur from time to time. Belfast WWTW catchment is fairly flat, so in wet weather 3 screenings can arrive at the works on mass after a dry spell. The new WAP’s seem to be very good at dealing with this.” Duncrue Street, Belfast STW 4 The strands of success HUBER Technology UK’s MD, Steve Morris thinks that there are several factors that have contributed significantly to the company’s spectacular growth over the past few years. While the quality of the German engineering of the product portfolio has been a constant factor, Steve believes that the UK workshop’s expertise and ability to customise and package these standard products to meet the specific requirements of any UK water company, and often to supply the control panel technology as well, is a major part of the company’s success. Alongside this core competency, or foundation skill, is the structure of the company. Five years ago, the decision was taken to open strategic regional offices – in Rotherham, Perth, Portadown and at the HQ in Chippenham. As Engineering and Operations Director Dave Thompson explains: “The move from departmental to regional teams means that the same people deal with the same customers over the lifetime of any project. With this approach, there are none of the issues that can be encountered with project handover, we have complete project continuity.” It’s fair to say that contract wins such as the Portadown one detailed above are a direct consequence of the company’s restructuring. Furthermore, HUBER Technology’s regional presence is a major benefit to the after sales service and maintenance part of the business – a very reassuring presence for the increasing amount of water companies who are becoming regular customers. As Dave puts it: “With our installation, commissioning and servicing teams based closer to the end users, we can offer improved response times, more cost-effectively and, in general, form a much better relationship with clients.” Complementing the service capability, HUBER Technology’s hire business also benefits from the regional approach. So, whether maintenance work is planned or of an emergency nature, the company can provide the temporary inlet screens, sludge screens, tertiary filtration and other technologies that can help water companies to avoid major discharge consent breaches. Dave Thompson summarises: “As a direct result of setting up the regional offices, to offer a more local presence, we’ve seen encouraging growth in the service business, in preventative maintenance, and we have an increasing amount of service and maintenance frameworks with the same water companies.” A crucial part of this offering is the ability to understand asset condition, and HUBER Technology already uses information technology to help it track and monitor the necessary parameters. Looking ahead, Steve acknowledges the importance of such developments as Big Data and the Internet of Things and believes that intelligent condition monitoring will be a ‘big factor’. A change in perception It might be harsh to suggest that it’s taken the water industry all of HUBER’s 23+ years in the UK market to fully trust the company, but there’s no doubt that HUBER has had to overcome the perception that it was a small company and, as such, only able to deal with the smaller projects to reach the stage where it’s carrying out major projects and has plenty of framework agreements in 5 place. As Steve Morris explains: “Typically, the type of project with which we’d be involved was what I’d call the ‘small stuff’ – the Ro9 Micro Strainer seemed to be the staple product, and this continues to be an important core product!” Steve continues: “But now, thanks to the hard work that has been put in over the past few years in particular, we’re increasingly being seen as a suitable supplier for the large installations and projects, such as Belfast and Blackburn Meadows, and this is a real game changer.” HUBER Technology’s impressive product portfolio is increasingly being sought after by UK water companies, as well as the industrial sector. And when one considers the sheer volume of products that cover screening, sludge treatment (recently, Huber Technology sold its first sludge dryer to the Isle of Man) and anaerobic digestion, it should not come as a surprise that the company is obtaining a high level of municipal framework agreements, These include Northern Ireland Water, Scottish Water, United Utilities, DCWW (Welsh Water), Anglian Water, Thames Water and Wessex Water. The products supplied under these frameworks include some or all of the following: sludge thickening and dewatering, coarse inlet screens, combined inlet screens (screen with integral screenings washing compaction and dewatering), fine screens, screenings handling units (compactors, washers and dewaterers), screw conveyors, grit removal and separation equipment, grit classifiers and washers, storm overflow screens, packaged inlet works (single tank mounted units for various sizes including screen and screenings handling equipment and grit separation and classifying equipment with option of grease removal) and disc filters for tertiary treatment. And with new frameworks currently being tendered elsewhere the list is likely to grow still further. Steve comments: “I’ve no doubt that, with the quality and integrity of our German parent company behind us, more and more organisations are realising that we’re not only a ‘safe bet’ in that we deliver on time, install and stand behind our work, but also that we can deliver truly innovative solutions and add value to our customers..” Steve continues: “We’re one of HUBER’s biggest subsidiaries, and our parent company is very supportive both in terms of being receptive to new products and ideas which reflect what the UK industry needs and in sharing with us best practice from elsewhere within the organisation. This knowledge sharing and transfer, or information exchange, is extremely valuable and we’re lucky to be part of HUBER as it transitions into a truly global organisation, as opposed to ‘just’ a German company with a few subsidiaries.” And it’s worth re-emphasising the breadth and depth of HUBER Technology’s product portfolio and the engineering innovation with which it is underpinned. Steve explains: “The Ro9 Micro Strainer remains a core product, but we’re seeing growth around the use of our washpresses and EscaMax for fine screening, as well as an increasing demand for our RakeMax for coarse screening. Increasingly, we’re also being recognised for our sludge treatment capabilities – for thickening and dewatering. Indeed, I’d go so far as to say that we’re now seen as a major player in the sludge market, thanks in part to our product innovation as exampled by the Disc Thickener, which is simple in design but really effective, reducing both handling and transportation costs.” Both within and outside of the water industry, there’s also increasing interest in anaerobic digestion, and HUBER Technology is seeing a growing market for its products as a means to screening digestate and removing grit, for example, and is developing partnerships in a range of sectors, most notably the food and beverage market. In simple terms, all industry sectors are looking at their 6 wastewater treatment costs and if there are ways to recover resources from the wastewater, whether for energy generation or some other purpose, and reduce disposal costs, then it’s highly likely that HUBER can help. The human factor If there’s one person at HUBER Technology who is best placed to reflect on the company’s successful progress to date then it has to be Sales Director, Nick Hunt. The UK agent for Huber started out in 1986 selling the Rotamat products and Nick (along with Dave Thompson) joined this company in 1990, and oversaw the subsequent transition from agency to subsidiary in 1993. The company’s turnover has progressed from an initial £400,000 to a peak of £15 million per annum and Nick estimates that the installed product base is not far short of the 5000 mark. “HUBER has always been regarded as a screen manufacturer,” Nick says, “but we do everything, from a single screen right up to the recent sludge dryer Isle of Man project worth over £1million. While people might think of us as a small or medium sized company, we have a huge product portfolio, so we can offer a one-stop-shop to our customers. We might have lots of competitors across different parts of this portfolio, but I believe that we have a reputation for quality and service that is second to none. After all, it’s not just about the product, but the people, the service, the backup and the response customers get if they have a problem. The way we deal with this – that’s how we stand out.” Perhaps most crucial to HUBER Technology’s success, especially at a time when the industry is facing a shortage of skilled and experienced engineers, is the extraordinary service record of key company employees. Nick names six key individuals who between them have almost 150 years’ worth of experience working for Huber and/or within the water sector. As Nick puts it: “To have such a stable team is very unusual!” And here we enter the delicate area of the AMP cycles, the water companies’ approach to investment and, crucially, the value of employee continuity and experience. Nick comments: With the shortage of skills in the industry, there is an increasing role for experienced suppliers to work more closely with customer and identify the best solution and provide best value for money. The inference here would seem to be that, all well and good to rely on a supplier that has the required knowledge and integrity to help the client obtain best value for money; but the attraction of an apparently cheap purchase price for, say, screens, might fade quickly when the equipment documentation fails to materialise for several months or when things go wrong and the call for maintenance is not met in a timely fashion. And then, of course, there’s the whole TOTEX debate. Nick is not alone in wondering if the technical and commercial assessments of the whole lifecycle costs of any planned investment are carried out as ‘effectively’ as they might be. Similarly, Nick echoes the feelings of many when he outlines the need for all parties involved in a particular project to work together as early, and openly, as possible. The involvement of the wider supply chain at the same time i.e. a parallel, rather than linear, process would seem to make a lot of sense for any number of reasons revolving around project efficiencies and optimisation and, crucially, best value for money. At his stage in his career, Nick might feel freer than most to make such observations, but he’s only joining the many voices, from politicians, industry associations and suppliers to various other water industry stakeholders who all express frustration that, even though we’ve arrived at AMP6, many of the practices surrounding contract specification and award are not significantly different than they 7 were in AMP1. In other words, there is still a huge opportunity for the water industry, led by the regulator, to change its procurement to the benefit of everyone. Fit for the future Underlying Nick’s observations, which are outlined more with a sense of humorous resignation than any real frustration, one senses a deep love of the water industry and a deep pride in what HUBER Technology has achieved in the UK. Indeed, whether speaking to Nick, Steve Morris, Dave Thompson or anyone else at the company, there’s little doubt that, however good the screens, the sludge treatment technology and the AD solutions, the control panel business which has grown significantly as more and more contracts specify a complete solution delivered on site, or the increasingly important packaged plant sales, it’s the HUBER Technology staff who make the difference as far as their customers are concerned. People deal with people – and whether it’s through the company’s collective expertise, experience, customer service or sense of caring, HUBER Technology has built a reputation that will continue to win it new customers and keep existing customers more than content. This article appeared in the June issue of Water Active 8 9
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